How to Answer: Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.
Advice and answer examples written specifically for a Health Insurance job interview.
29. Patients are becoming increasingly technology savvy and have higher expectations than ever from our industry. Innovation is required to provide more cost effective and high value care. Tell me about a new idea you recommended in your current role.
How to Answer
In the US, everybody knows that health care is expensive. Eventually, innovative minds will come together to find a better solution. In the meantime, tell the interviewer about a new idea you've had that impacted your department and the business.
1st Answer Example
"The idea of paying for performance is a concept we discuss often in my current company. In my current role, I recommended a different data point to analyze, track and measure to help us understand out patients better and then see if the coverage levels could be influenced to create different plans for the next calendar year. We are still at beginning stages, but my leader was elated that I thought of this ."
2nd Answer Example
For example: "Patients like apps so all of their information is at their finger tips. However, I have the app and noticed there wasn't an easy way to get to the provider website from the claim. Many of the questions people have aren't on the health plan side, but are for their provider. I spoke to the IT team about this and adding some quick links was actually a really simple add. We have seen higher ratings for our app since implementing this."