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Health Insurance Mock Interview

Question 27 of 30 for our Health Insurance Mock Interview

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Question 27 of 30

At Company ABC, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

"I heard my colleague on the phone and she was struggling from the very beginning. I could hear agitation in her voice after 30 seconds into this call. I couldn't hear what the caller was saying, obviously, but I could hear her frustration. After the call ended, I asked her what happened. She said the caller was very rude and was very upset and she felt really hurt about what he was saying. I talked with her about some ways to handle upset customers and about listening and staying calm. She said she knew that, but I told her that frustration was very apparent. She seemed a little off-put for a few days, but later in the week, she thanked me for being honest with her."

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How to Answer: At Company ABC, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

Advice and answer examples written specifically for a Health Insurance job interview.

  • 27. At Company ABC, we want a world class call center where each team member is empowered to give feedback to others. Tell me about a time you gave feedback to a colleague.

      How to Answer

      The interviewer wants to make sure you are comfortable giving feedback to others, even if you aren't a supervisor. Demonstrate that you are confident in delivering a feedback message to others.

      1st Answer Example

      "I heard my colleague on the phone and she was struggling from the very beginning. I could hear agitation in her voice after 30 seconds into this call. I couldn't hear what the caller was saying, obviously, but I could hear her frustration. After the call ended, I asked her what happened. She said the caller was very rude and was very upset and she felt really hurt about what he was saying. I talked with her about some ways to handle upset customers and about listening and staying calm. She said she knew that, but I told her that frustration was very apparent. She seemed a little off-put for a few days, but later in the week, she thanked me for being honest with her."

      2nd Answer Example

      For example: "We were listening to some calls as a group so we could learn from each other. I noticed that people have a hard time speaking up when we are in these situations, but I try to find one positive and negative thing to say about each call and the way the representative handled it. I'm not afraid to voice my opinion and I know it will help not only the rep who dealt with that caller, but the whole team."

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