When were you able to resolve a problem within work?

How to Answer
1st Answer Example
2nd Answer Example

Problem-solving and dispute resolution are fundamental skills to possess, especially in the food service industry where you serve customers every day and are often customer facing in your tasks. Show the interviewer that you are capable of problem-solving within the workplace, and making good judgement calls under pressure. Show that you can be a team player, even in the face of conflict.

"My current employer recently catered a large wedding where we underestimated the amount of glassware that we needed. We were close to being short, so I called a fellow caterer from our network and asked if we could lean on them to provide the additional glassware. They charged us a rental fee and urgent order surcharge; however, that was a much better option than disappointing a client. My boss appreciated my quick thinking and willingness to reach out to our network."

"We recently had a concern surrounding employee theft. As the wholesale food manager, I needed to get to the bottom of the situation before the issue escalated. I called the corporate head office to collaborate on a plan that followed the HR guidelines. I implemented the plan, which included additional security cameras, and we caught the employee on camera shortly after."

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How to Answer: When were you able to resolve a problem within work?

Advice and answer examples written specifically for a Food Service job interview.

1. When were you able to resolve a problem within work?

How to Answer

Problem-solving and dispute resolution are fundamental skills to possess, especially in the food service industry where you serve customers every day and are often customer facing in your tasks. Show the interviewer that you are capable of problem-solving within the workplace, and making good judgement calls under pressure. Show that you can be a team player, even in the face of conflict.

1st Answer Example

"My current employer recently catered a large wedding where we underestimated the amount of glassware that we needed. We were close to being short, so I called a fellow caterer from our network and asked if we could lean on them to provide the additional glassware. They charged us a rental fee and urgent order surcharge; however, that was a much better option than disappointing a client. My boss appreciated my quick thinking and willingness to reach out to our network."

2nd Answer Example

"We recently had a concern surrounding employee theft. As the wholesale food manager, I needed to get to the bottom of the situation before the issue escalated. I called the corporate head office to collaborate on a plan that followed the HR guidelines. I implemented the plan, which included additional security cameras, and we caught the employee on camera shortly after."

Next Question