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Food Service Mock Interview

Question 8 of 30 for our Food Service Mock Interview

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Question 8 of 30

Tell me about a time when you went above and beyond for customer service.

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Advice and Examples: Tell me about a time when you went above and beyond for customer service. For a Food Service Interview Question.

  1. 8.

    Tell me about a time when you went above and beyond for customer service.

      How to Answer

      The foodservice industry is competitive, and it's essential that you can help Company ABC deliver the best in customer service so that they can remain a top choice for discerning customers. The interviewer is looking for a specific answer that showcases your ability to deliver excellent customer service. You need to go beyond 'service with a smile' when answering this question. Make your reply memorable! This question offers you an excellent opportunity to be a stand-out candidate.

      Rachelle's Answer

      "Customer inquiries come through my desk at a rapid rate whether it be through email, voicemail, or social media. I make it my aim to never leave for the day until every inquiry has a response. This commitment may mean staying late an extra hour sometimes, but my valued customers are worth the added effort."

      Rachelle's Answer

      "I used to work the front desk in a hotel where we were given a budget specifically to use for making a customers' experience better. I recall one couple in specific who left their phone and laptop chargers in the room after they checked out. I same-day couriered the items to them with a friendly note. It felt great to deliver that added touch."