How to Answer: Do you agree with the phrase 'The customer is always right'?
Advice and answer examples written specifically for a Food Service job interview.
17. Do you agree with the phrase 'The customer is always right'?
How to Answer
'The customer is always right' has been a long-standing mantra for service-based organizations. Do you agree with this mantra? Why, or why not? The interviewer would like to see you respond positively. If possible, take a look at the company website to see what their mantra or customer service statement is.
1st Answer Example
"Although I believe that the customer is not always right - it's important to treat them as though they are. Within the limitations of health and safety, etc.; I believe it's best to accommodate the customer within reason."
2nd Answer Example
"Some customers are quite impossible to please so I would not go so far to say that the customer is always right. With that said, I do treat every customer with the utmost respect and do put their needs first in all reasonable situations."