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Consumer Services

32 Interview Questions & Answers

1.
At Company ABC we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
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In the consumer services industry, your experience with clients may be widespread. Talk to the interviewer about the range of personalities you have been exposed to. Be sure to appear confident in your ability to handle a wide variety of personalities.

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1.
At Company ABC we provide products and services to a wide range of customers. Are you prepared to deal with a variety of personalities?
In the consumer services industry, your experience with clients may be widespread. Talk to the interviewer about the range of personalities you have been exposed to. Be sure to appear confident in your ability to handle a wide variety of personalities.

Rachelle's Answer #1
"The majority of my work experience is with a wide range of clients and personalities. Happy customers are always the easiest to deal with; however, I do have some training in conflict management. I am confident in my ability to successfully and professionally handle the range of customers that shop at Company ABC."
Rachelle's Answer #2
"In my current position I work with a large variety of personalities in the form of clients and co-workers. I believe that this diversity is what makes life interesting! Despite our personality differences, we all want the same things. These include being respected and feeling heard. I look forward to meeting your range of customers, and your team at Company ABC."
2.
We have a huge range of products at Company ABC. Have you ever used our products our services?
The interviewer wants to be assured that you are well aware of the products and services offered at Company ABC. Have you used them previously? Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

Rachelle's Answer #1
"I have not personally used your products and services; however, I have friends who have shopped at Company ABC and their reviews were always positive!"
Rachelle's Answer #2
"Yes, I certainly have! Of your services, I have used A, B, and C. I really have enjoyed all of these so far and look forward to experiencing more of what Company ABC has to offer."
3.
At Company ABC we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
The interviewer would like to know if you are an engaged employee; offering suggestions and providing deeper thought when it comes to process improvement in the workplace. Give an example of a time when you made a suggestion for improvement in the workplace. It can be big or small! Did anything great come out of your suggestion?

Rachelle's Answer #1
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over 2 years were significant and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace so I continue to keep my eyes out for opportunities for process improvements."
Rachelle's Answer #2
"The last time I made a suggestion for workplace improvement would have been during our last staff meeting. We have a very dated CRM system so I went ahead and researched a few newer and less costly options. I presented my findings in the meeting and the leaders are currently reviewing some options."
4.
At Company ABC we have many local and online competitors. In your opinion, what make us stand out from the crowd?
It is important that you research Company ABC before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some popular review sites to get an idea of what the public is saying about Company ABC vs their local and online competitors. Keep your answer positive and complimentary.

Rachelle's Answer #1
"After researching Company ABC online, I found that you really stand out through the many ways that you give back to your community. On the Company ABC website, as well as third party review sites, people are talking about the charitable contributions and generosity coming from Company ABC. This makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Rachelle's Answer #2
"Your branding, and standing in your industry, are what makes you stand out from the crowd, in my opinion. Your message is very clear, clean, and your social media accounts are really active which is great to see. I think these things give Company ABC a major leg up on the competition."
5.
Company ABC values philanthropy and community giving. How do you choose to give back to others?
The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

Rachelle's Answer #1
"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."
Rachelle's Answer #2
"I agree that community giving is important. I have a regular commitment with our local animal shelter and I also act as a foster home for displaced animals, when the shelter is experiencing overflow. It's easy for me because I am an animal lover but it's also really rewarding to do something kind. Can you tell me more about the philanthropic efforts of Company ABC?"
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