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ghSMART & Company Mock Interview

Question 17 of 28 for our ghSMART & Company Mock Interview

ghSMART & Company was updated by on May 1st, 2019. Learn more here.

Question 17 of 28

Customer service is our top priority at ghSMART & Company. What is your customer service philosophy?

Because ghSMART & Company puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the ghSMART & Company website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

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How to Answer: Customer service is our top priority at ghSMART & Company. What is your customer service philosophy?

Advice and answer examples written specifically for a ghSMART & Company job interview.

  • 17. Customer service is our top priority at ghSMART & Company. What is your customer service philosophy?

      How to Answer

      Because ghSMART & Company puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the ghSMART & Company website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

      1st Answer Example

      "I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

      2nd Answer Example

      "As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."