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eircom Phonewatch Limited Interview
Questions

33 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 33
At eircom Phonewatch Limited our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
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How to Answer
The interviewer understands that with eircom Phonewatch Limited being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.
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Top 30 eircom Phonewatch Limited Interview Questions
1.
At eircom Phonewatch Limited our business portfolio is diversified which can create a challenging management environment. Are you able to effectively manage unrelated business units?
The interviewer understands that with eircom Phonewatch Limited being a diverse organization, effective management between business units can be tricky. Assure the interviewer that you are up for the task by giving a specific example of a more challenging leadership role you have held in the past. Briefly discuss the challenge, your approach, the outcome, and what you gained from the experience.

Rachelle's Answer #1
"My first leadership position was with a land services company. We had multiple business units including services for residential and commercial clients. The largest challenge was maintaining the same level of customer service for the residential customers as we did the commercial customers. It took some additional training and mentoring of our existing staff and over time I was able to create a training manual that could be implemented for all business units. The implementation was a success and our customer service feedback improved significantly. One thing I learned from this experience is that even though your business may have lines drawn in regards to services and offerings, all employees should be trained and treated the same. Continuity in management is incredibly important."
Rachelle's Answer #2
"Yes, I am able to effectively manage unrelated business units. I do this by keeping expectations and support the same, through all units. In my current role we also take the time to socially integrate everyone so that they feel part of a team, regardless of the formal business structure."
2.
Because eircom Phonewatch Limited is a diversified organization, we offer a wide range of opportunities for career growth. Where would you like to see your career in 5 years?
Before your interview be sure to visit eircom Phonewatch Limited career opportunities online. Take note of the range in opportunities. Perhaps there are opportunities in other locations? What kind of growth is available in the particular department you are interviewing with? Assure the interviewer that you desire a long term opportunity with eircom Phonewatch Limited by discussing the career path you would like.

Rachelle's Answer #1
"I saw a few leadership opportunities posted on your company website that seemed very interesting. Ultimately, I would like to work my way into a management role that offered leadership opportunities. I am very interested in working for eircom Phonewatch Limited because of the multiple growth opportunities present here and I look forward to proving my capabilities to you."
Rachelle's Answer #2
"In 5 years I would like to be seen as an authority in our industry. I would like to be well-connected and trusted when it comes to my work here at eircom Phonewatch Limited."
3.
Clear communication is key to our success at eircom Phonewatch Limited. Describe to me your communication style and why you think your style will be a fit here.
Briefly describe your communication style to the interviewer and be sure to include the ways in which you feel your communications styles align. The interviewer would like to be assured that your communication style is a close match to the communication preferences of eircom Phonewatch Limited.

Rachelle's Answer #1
"My communication style leans more to the formal side. I like to be to-the-point and keep expectations simple to understand. If I had to sum up my communication style in a few words I would say it is concise, clean, and friendly. From the communication exchanges I have had with eircom Phonewatch Limited so far, I believe our communication styles are a great fit."
Rachelle's Answer #2
"My communication skills are very strong. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way. I think my style of communication will be a fit here because it's thorough and flexible."
4.
At eircom Phonewatch Limited we offer a wide range of products and services. How do you plan to positively impact our business, if hired?
The interviewer is looking for a couple of main points in your answer. One, they would like to know that you have clearly researched the products / services offered at eircom Phonewatch Limited. Two, they would like to see that you have actively thought about your potential fit with eircom Phonewatch Limited and the ways that you would make a fast and positive impact on their organization.

Your answer should display your confidence and touch on your particular specialty. This could include your great ability to memorize product features, your natural sales abilities, or your cold calling skills.

Rachelle's Answer #1
"I really appreciate the range of products that you offer your clients at eircom Phonewatch Limited. I am sure that it is a bit of work to become familiar with all of the products; however, I am very good at memorization and my recall abilities are above average. I expect that I will be up to date on your product lines much faster than your average employee. This strength also helps when it comes to my up-selling percentages because I can easily recommend additional products based on the customers needs."
Rachelle's Answer #2
"I plan to positively impact your business, very quickly, by being incredibly diligent in my training, getting to know your service offerings in and out, and being an engaged member of your team from day one."
5.
Because eircom Phonewatch Limited has a large geographic footprint, we have to accommodate a variety of time zones. Do you have experience working for clients and co-workers in multiple time zones?
Working for a diversified services organization can bring some unique challenges as their global footprint may be vast. Be sure to express to the interviewer that you are able to successfully handle the challenges that come along with a large geographic footprint.

If you have experience working with clients and co-workers in multiple time zones: "In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."
Rachelle's Answer #1
"In my current position I collaborate with our offices in the U.S., Canada, Scotland, and Finland. It was a struggle at first to always remember what day and time others were working in; however, I now have a great desktop application that tracks this for me so I have quick reference to the information that I need."
Rachelle's Answer #2
"If you do not have experience working with clients and co-workers in multiple time zones: "I do not have exposure to working around multiple time zones; however, this is something I could pick up on very quickly. With technology these days I am sure I could find some help with a handy phone or desktop application. Also, I am not opposed to working outside of business hours on the occasions where I would need to communicate with a client across the globe."
6.
Have you ever been employed through a company merger or acquisition? If so, tell me about your experience.
When your work history includes employment with large companies and/or diversified services corporations the chances are high that you have experienced a merger or acquisition of some sort. Perhaps you have been laid off through a process such as this? Talk to the interviewer about your experience. They are looking for an idea of your attitude when it comes to change in your workplace environment. Maintain a positive attitude and avoid speaking negatively about any previous employers.

Rachelle's Answer #1
"I went through a merger in 2010 with Company ABC. The transition during their mass-layoff was not handled as professionally as many would have liked; however, I believe that the leadership team did the best they could. I was lucky enough to stay on board with the company and my experience during the transition was certainly eye opening. I learned a lot through the process."
Rachelle's Answer #2
"I have not had the experience of being involved in a company merger or acquisition. From my understanding, it can be a stressful time for employees and upper management, alike. I feel that the key to a smooth merger would be setting clear expectations and maintaining a high level of communication during all stages."
7.
eircom Phonewatch Limited puts a lot of focus on our local and global impact so we seek to hire those with the same values. What do you know about our company values, and how do they align with your personal values?
It is very important that you research eircom Phonewatch Limited in great detail before your interview. Be prepared to discuss the global efforts currently underway and also research any local charity efforts that eircom Phonewatch Limited supports. Discuss your own personal values and how they align with the values at eircom Phonewatch Limited.

Rachelle's Answer #1
"I have always spent time volunteering with local organizations. This includes the animal shelter, the children's hospital, and our local food bank. I believe that no matter how busy we are we always have time to give back. I have researched the efforts that eircom Phonewatch Limited puts in when it comes to charity. Your values and interest in your global impact are impressive. It's one of the reasons I am so attracted to your organization."
Rachelle's Answer #2
"The fact that eircom Phonewatch Limited puts so much focus on your local and global impact is part of the reason why I applied here. I follow your organization on social media and have seen pictures of the great work you are able to do. I am excited for the opportunity to be on board with this!"
8.
We have many strong competitors. In your opinion, what does eircom Phonewatch Limited do to stand out from the rest?
Before your interview it is important that you not only research eircom Phonewatch Limited, but also their competitors. What do you think that eircom Phonewatch Limited is doing better than any of their competitors? Be positive, compliment eircom Phonewatch Limited on their efforts, and ensure that you do not speak poorly of the competitors at the same time.

Rachelle's Answer #1
"I have researched eircom Phonewatch Limited online and found a common theme when it came to reviews, comments, and news articles. That common theme is surrounding the fairness that you offer your employees. You have strong benefits programs and offer multiple growth opportunities in all business units. This seems like a really positive place to work. I simply didn't see your competitors standing out in that area."
Rachelle's Answer #2
"You are the undeniable giants in the industry. I have been planning my job here since I graduated with my Degree. I now feel that I am ready to really accelerate my career by making this move. There are so many growth opportunities here and that truly excites me."
9.
Typical "corporate culture" is something that we work hard to avoid here at eircom Phonewatch Limited. Tell me about your ideal workplace culture.
Workplace culture is incredibly important since we spend so much of our time at work! Talk to the interviewer about what your ideal workplace culture looks like. Share with the interviewer the factors that would make you want to stay with eircom Phonewatch Limited long term.

Rachelle's Answer #1
"I am seeking a role with an organization like eircom Phonewatch Limited where employees matter. This means fair wages, regular opportunities for continued education, and strong internal growth opportunities."
Rachelle's Answer #2
"I have researched your company through your social media channels, and on Glassdoor. Your employees have really great things to say and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."
10.
Tell me about a time that you have helped a co-worker accomplish an important goal.
It is very important to be goal-oriented and determined. What do you do, outside of your own personal goals, to ensure that everyone on your team is successful? Assure the interviewer that you are always willing to keep the team, or company as a whole, in mind.

Rachelle's Answer #1
"Last quarter we hired someone who ended up struggling significantly with sales. I sat him down and realized that he simply didn't understand the product. We spent a few hours together over that next week learning the product. In the end, his sales increased by 64% and he was significantly more confident. It helped the team morale as well."
Rachelle's Answer #2
"One of my coworkers was fundraising for a particular cause that was close to his heart. I suggested that we start an office based 50/50 draw, where our team could contribute financially in hopes to win part of the pot. Our clients became involved as well and we had a lot of fun. He was able to raise the funds needed and it ended up being a great team building exercise as well."
11.
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

Rachelle's Answer #1
"When my manager went on unexpected medical leave for 3 months last year I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned she was very please with the progress that I made and I was awarded a promotion."
Rachelle's Answer #2
"I am often asked to perform tasks outside of my wheelhouse. This includes customer dispute resolution and interviewing potential new employees. I am a diverse employee and am happy to take on additional functions."
12.
When have you had to think quickly in response to sudden change?
Sudden changes will occur in the workplace from time to time. Assure the interviewer that you are capable of responding quickly, and professionally, to sudden changes in the workplace.

Rachelle's Answer #1
"I am able to think quickly on the job and I do respond well to sudden change. Last week I was asked to tweak a presentation with just 30 minutes notice. The changes were significant but luckily I work well under pressure. The presentation went well and our clients were very happy."
Rachelle's Answer #2
"Every day, in my current role, we face last minute order changes which can be very expensive if not addressed immediately. I am very good at thinking on my feet and I do enjoy the challenge."
13.
How would you describe your work ethic?
When the interviewer asks about your work ethic they are looking for specific examples or keywords they can relate to. When you read the company job posting or job description do they refer to particular company ethics? Talk about their values and how those align well with your personal work values.

Rachelle's Answer #1
"I am a very dedicated and loyal employee. I saw on your website that you describe your company as honest, transparent and you go the extra mile for your clients. My work ethic is the same. I am honest, flexible, and come ready to work hard for my employer every day."
Rachelle's Answer #2
"Here are some keywords to describe your work ethic:

- Diligent
- Ambitious
- Thorough
- Attentive
- Consistent
- Humble
- Earnest"
14.
After receiving information from your supervisor, how do you ensure you properly communicate this information to your team?
It is immensely important to accurately communicate information in the workplace. Discuss with the interviewer how you go about doing so.

Rachelle's Answer #1
"When I receive new information from my supervisor I will run my understanding of it by the supervisor to ensure that my interpretation is correct. After that, I will relay the information formally (in writing) to my team. This eliminates word of mouth and misinterpretation surrounding the issue."
Rachelle's Answer #2
"I ensure I have the correct directives from my supervisor and there is clarity over the direction to be taken. Once that happens, I distribute the communication out to my team - typically in a huddle/face-to-face meeting. I follow this up with a written form of communication."
15.
Describe your working relationship with your previous or current colleagues.
When you answer this question be sure to remain positive, even if the experience wasn't. Avoid talking about any previous drama and do not speak poorly of your colleagues.

If you had a good relationship with your previous colleagues: "I get along well with most personalities. My colleagues were great team players and we would often meet up after work for drinks or team activities."
Rachelle's Answer #1
"I get along well with most personalities. My colleagues were great team players and we would often meet up after work for drinks or team activities."
Rachelle's Answer #2
"If you did not have a good relationship with your previous colleagues: "I have had better relationships in the past but we did the best that we could. Our communication styles were all very different which made it challenging at times."
View All 33 eircom Phonewatch Limited Questions and Answers
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Behavioral
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Phone
Tough
Leadership
All Interview Topics
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Accounting
Attorney
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