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eNoah iSolution India Private Limited Interview
Questions

26 Questions and Answers by Kelly Burlison
| Kelly Burlison, MPH, is an experienced professional
with over ten years of experience interviewing in the health care field.

Question 1 of 26

As part of the IT team, how do you approach your role in the implementation and roll out of new software and technical programs?

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eNoah iSolution India Private Limited Interview Questions

  1. 1.

    As part of the IT team, how do you approach your role in the implementation and roll out of new software and technical programs?

      The interviewer is asking this question to determine if the candidate is ready and willing to provide training and operational support to employees and users of new software and technical programs when they are being rolled out by the IT department. While it is the role of other individuals within the IT department to lead the development and/or selection of these programs, when it is time to roll them out to end users, these users will rely on the business process and operations staff for training, technical assistance, and best-practice information. The candidate can successfully answer this question by providing details on how they would develop and execute a training plan, and a stronger answer would include an example of how they have approached a similar situation in the past in one of their professional positions.

      For example, "As a business process and operations professional, I understand it is my responsibility to assist with the training of staff and end users when a new software program or application is being rolled out. When faced with this type of situation at eNoah iSolution India Private Limited, I will do everything I can to ensure the software implementation goes smoothly, and that includes learning all the ins-and-outs of the software application, developing user manuals and process flows, hosting user training, and ensuring help desk staff has in-depth training so they can offer adequate support to users. I understand that effective training on new software applications is key to getting staff and users to adopt the new systems, and in my business process and operations role, I will do everything I can to ensure employees at eNoah iSolution India Private Limited feel supported."

      Kelly's Answer #1

      "As a business process and operations professional, I understand it is my responsibility to assist with the training of staff and end users when a new software program or application is being rolled out. When faced with this type of situation at eNoah iSolution India Private Limited, I will do everything I can to ensure the software implementation goes smoothly, and that includes learning all the ins-and-outs of the software application, developing user manuals and process flows, hosting user training, and ensuring help desk staff has in-depth training so they can offer adequate support to users. I understand that effective training on new software applications is key to getting staff and users to adopt the new systems, and in my business process and operations role, I will do everything I can to ensure employees at eNoah iSolution India Private Limited feel supported."

      Kelly's Answer #2

      "My current company recently went through a software upgrade that made a significant impact on daily staff operations, and because of the significant impact the upgrade had, I stepped in and supported the upgrade by hosting training sessions, developing user manuals, process flows, and best practice guides help sheets. By preparing these documents and offering the training sessions, I was able to help staff adjust to the upgraded software much more quickly, which prevented our overall operations from suffering. Helpdesk staff was prepared to receive a massive influx of calls once the upgrade went live, they found that their call volumes were light, compared to what they were anticipating. The ease of transition to the upgraded software has been attributed to the thorough training I provided to staff. This is only an example of when I supported a software rollout, as I have supported many in the past, and with my experience, I know I will be able to successfully support such rollouts at eNoah iSolution India Private Limited."

  2. 2.

    Tell me how the Internet of Things (IoT), AI and blockchain will impact cloud computing.

      At eNoah iSolution India Private Limited, the interviewer wants to assess your ability to analyze rising trends and articulate your opinions/views. The key here is to not get too specific about small details about the technologies. It's best if you start with some facts that are generally agreed on in the industry and objectively highlight the benefits and risks of these technologies present to cloud services professionals. It's always good to mention a recent case study/news to support your points, especially relevant to the industry/sector you are interviewing for.

      Kelly's Answer

      "I believe the role of cloud platforms and capabilities would inevitably increase in all of the Industry 4.0 technologies such as IoT and AI. Connecting all the devices and sharing data naturally would rely on the cloud to store, communicate and access the data on behalf of all authorized/relevant parties. We already saw how cloud computing evolved to deal with increasing required capacity for IoT - Cisco introduced fog computing to expand cloud infrastructure and capabilities to meet the user-centric needs of businesses. Clients and the public are increasingly expecting machine learning and AI to be part of the cloud services. It's a differentiator for sure - as more systems, devices and data sources are connected in higher capacity and at a faster speed, the ability to automatically analyze and act upon many of those data points is critical. For blockchain, while I don't doubt that the cloud would be instrumental in implementing killer blockchain apps and a requirement in driving mass adoption of blockchain, I think it's too premature to determine exactly how blockchain will be incorporated or partner with Cloud. Due to blockchain's decentralized nature, using a cloud platform (AWS, for instance) as the infrastructure layer upon which to build blockchain app might present complications."

  3. 3.

    How do you approach vendor and purchasing management in your role in business processes and operations?

      Staff in business and operations roles within IT departments are often responsible for vendor and purchasing management, as a part of their operations responsibilities. The interviewer is asking this question to determine how much knowledge the candidate has in vendor and purchasing management. A sufficient answer to this question could include many different scenarios that involve working with vendors, negotiating pricing contracts, developing purchasing strategies, and/or managing budgets. A high-level answer to this question would include an example of how the candidate developed a best-practice strategy or procedure for purchasing that was standardized within their department or company. In any answer to this question, the candidate should not generalize information but should provide specific examples from their professional experience.

      Kelly's Answer #1

      "In my current position, I am responsible for managing vendor relationships and developing purchasing strategies, so I have a lot of experience in this area. My approach to vendor management and purchasing is very simple, try to get the right product for the lowest price. Although this sounds a bit ambitious, with the right negotiating techniques, it is possible to get custom pricing, especially when you are ordering for your entire company. For example, I recently started a new relationship with a software vendor, as I needed to purchase licenses for a number of staff members. When the vendor and I first started working together, she was unwilling to offer discounts on the licenses, but after working with her a bit more and building a relationship with her, I was finally able to work out a volume discount, which saved quite a bit of money per license. I feel that building and maintaining relationships with vendors is extremely important, in order to get the best prices, and I will be able to use these same strategies while working for eNoah iSolution India Private Limited."

      Kelly's Answer #2

      "I have a great example for this question. When I first started my current role in business processes and operations, I conducted an analysis of the purchasing practices of the IT department and found that everyone was ordering independently. Because of this, the company was spending significantly more money than they should have been because we were not taking advantage of bulk or volume discounts offered by certain vendors. After I discovered this, I developed a group ordering strategy and best practice guidance for ordering and distributed it to the leadership in the various areas in the IT department, which resulted in significant cost-savings in my company. This is only one example of how I can analyze purchasing practices and streamline them to save resources, and I will be able to use similar strategies if given the opportunity to work for eNoah iSolution India Private Limited."


  4. 4.

    We encourage innovation at eNoah iSolution India Private Limited. When have you created a new product or service?

      Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

      Kelly's Answer #1

      "In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on service options. Our customer base responded very positively, and we kept the program running for a few years."

      Kelly's Answer #2

      "In my current position, I create new products and services nearly every week! The most recent product that I created was X. Our customers received it well, and we are continuing to expand on the product now."

  5. 5.

    We want to hire people at eNoah iSolution India Private Limited who have the desire to lead others. How many people did you supervise at your last position?

      Discuss with the interviewer your level of responsibility in your current position. If you have managed larger teams than you currently are, you can also discuss that particular role from your work history.

      Kelly's Answer #1

      "Currently, I am supervising 12 employees with an overall portfolio responsibility of $24MM. In my role, before this one, I managed 23 employees but with a smaller portfolio of $6MM. I can handle a large range of employees."

      Kelly's Answer #2

      "Although I did not officially supervise anyone in my most recent position, I always had my eye out for opportunities to lead or mentor the more junior staff."

  6. 6.

    Which risk factors do you consider the most important when it comes to data migration projects?

      There is a multitude of things to consider when planning and executing a data migration project. These could include:

      - Operational procedures
      - Technical assets and risks
      - Unexpected downtime
      - Estimated project duration
      - Performance issues with employees
      - Unforeseen data losses or corruption

      Discuss these potential risks with the interviewer, showing that you have an understanding of what's at stake, and what you may encounter during a data migration project.

      Kelly's Answer #1

      "There are many important factors to consider during a data migration project. First, I always take into consideration the existing operational procedures, software, and technology. If any of these pose potential risks, I will guard against them as much as possible. The other most important factor, in my opinion, is to look out for data corruption which can cause significant data corruption."

      Kelly's Answer #2

      "I have always taken a human approach and do believe that one of the most significant risk factors to consider, during a data migration project, is the employees themselves. If there are performance issues, a lot can go awry. When I begin a new project, I always start with ensuring the employees involved are fully trained and professionally invested."

  7. 7.

    What are the platforms used for cloud computing? How do they compare?

      The interviewer would like to test your basic knowledge around top cloud platforms and their capabilities. Many employees of eNoah iSolution India Private Limited would likely hold certification from at least one of the platforms. First start with a quick overview of the top platforms and focus a little more on the advantage of a platform you believe clients of eNoah iSolution India Private Limited might prefer.

      It might help set you apart if you research some latest trends in the industry and see if there are any up-and-comers that may be of interest to eNoah iSolution India Private Limited. Depending on the role, you may also want to be more specific about the development models/environment each platform supports.

      Kelly's Answer #1

      "The biggest market share goes to AWS (Amazon Web Services), which is the most powerful and flexible solution since it first introduced the concept of Infrastructure As A Service (IaaS) in 2004. It offers two main categories of service umbrellas - EC2, the virtual machine service, and S3, the storage system. EC2 comes with most of the attributes of an actual computer including hardware such as CPUs & GPUs, hard-disk/SSD for storage & memory RAM with many pre-loaded apps like web-servers. Then there are Google Cloud Platform and Microsoft's Azure and IBM's Bluemix. With AWS and Google Cloud Platform (GCP), you also can do cloud computing for certain mobile and web apps. Azure enables deployment of Windows apps with remote app service which is a fairly unique advantage. I believe that Google has been winning at the analytics with services like MapReduce and Genomics but AWS is catching up with QuickInsight that's very good at synthesizing big data and articulating the meanings in simple terms to businesses. IBM Bluemix supports a wider range of the languages preferred by the developers."

      Kelly's Answer #2

      "There's Rackspace which partners up with some of these main players but offers a more personalized customer service to clients. They provide hands-on, long-term guidance for firms who want to implement a long-term migration strategy from on-prem to cloud. Similar to IBM, Rackspace also offers more customized 'hosted' or 'on-prem cloud' solutions for customers who are concerned about data security risks associated with virtual, public cloud environment."

  8. 8.

    At eNoah iSolution India Private Limited we value organization. Tell us about a time when you were particularly effective on prioritizing tasks and completing a project on schedule.

      An interviewer needs to hear that you have a plan in place to keep yourself organized. Start off by mentioning that you are typically an organized person. From here, dive into a recent time-consuming project that you were involved with.

      You might say, 'I recently was involved with a project that required 30 hours of my time in a two week period while I was also in the middle of several other projects.'

      Tell the interviewer that you started off by ensuring you had your schedule mapped out before you dove into your workload. Discuss if you made a to-do list, updated your calendar, or created a color-coded agenda. Share whatever organization method worked for you! Next, tell the interviewer how you prioritized the work. You may share that each day you sat down to determine the urgent needs for that day and marked them with a letter A. Perhaps you identified anything that would be nice to get done that day with a letter B. And, maybe you just left everything else that could wait for another day unmarked. Tell the interviewer how you diligently stuck with this plan for the duration of the project and how it allowed you to complete the project on time without any stress successfully.

      Kelly's Answer

      "Last week I was asked to lead our team while our manager was away. I created a checklist of things that needed to be completed to reach our deadlines. I gathered the team to discuss our goals and asked for input and ideas to get us there. It was a great experience for me because not only was I able to exercise my leadership capabilities; I was also able to learn more about prioritizing, from my team."

  9. 9.

    How would you convince your client to migrate over to true/public cloud from on-premise?

      Many clients across verticals still have reservations about moving to the cloud. At eNoah iSolution India Private Limited, our clients' concerns are related to data security risks, so the interviewer would like to see your understanding of the risks and mitigations steps as well as how good you'd be at easing our clients' concerns.

      1) Start by outlining the strongest advantages cloud platform offers over on-prem.
      2) If you know the industries of our clients, highlight one or two of them as examples and describe what their concerns would be (healthcare would be a great example as data security compliance, HIPPA, is critical in the industry). Show off your knowledge about what the clients of certain industries might say to eNoah iSolution India Private Limited.
      3) Then mention different capabilities of the cloud platforms and (if possible) services eNoah iSolution India Private Limited offers that could help minimize those risks.
      4) For bonus points, you could bring up how you'd convince someone who wants to do 'hosted cloud' into migrating over to 'true' cloud. Research a case study about a company that benefited significantly by switching to multi-cloud.

      Kelly's Answer

      "First of all, migration to cloud guarantees IT cost savings as you don't need to manage all the hardware and also wouldn't need the resources dedicated to hardware management. Data backup and storage will be more real-time and reliable which directly improve user access and system performance. If you have offices located in disaster-prone areas, you don't have to worry about losing data and connectivity when your basement data centers get flooded. Collaboration is made easier since documents can be shared and accessed by multiple parties from multiple locations at the same time. It'll be much easier to collect and evaluate operational and financial metrics using cloud analytics. I know you may be concerned about data security but at this stage, it is safer to store data on the cloud with dedicated resources from the cloud platform and your IT service provider, rather than trying to build and maintain security walls on your own."

  10. 10.

    Have you migrated data to SAP or any other well-known enterprise software?

      The interviewer would like to have a better idea of the projects that you have been involved in throughout your career. Go back no longer than ten years, to keep your response relevant. The way that you respond will determine for the interviewer the size of projects that you have handled. If eNoah iSolution India Private Limited is looking for a candidate with robust experience in SAP or enterprise software migrations, you should very clearly display your expertise in this area.

      Kelly's Answer #1

      "I am a subject matter expert in enterprise software data migrations. As an SME, I have worked with, and am comfortable, in a variety of applications including SAP, Salesforce, and Oracle. Each come with their unique challenges, and I look forward to lending my expertise to these complex projects."

      Kelly's Answer #2

      "In this past year, I have migrated data for one client, from a smaller software program, into Salesforce. The migration went smoothly, and I look forward to working on projects that include SAP, Oracle, and more."

  11. 11.

    What is your experience with IT systems management?

      By asking this question, the interviewer is trying to gauge the candidate's experience in IT systems management and how the candidate's experience aligns with the specific needs of eNoah iSolution India Private Limited. Systems management is not a one size fits all approach for each company and the number of systems that a systems manager is responsible for can vary immensely. In order for the candidate to effectively answer this question, they should provide insights into their overall systems management experience, including the size of the system infrastructure, and the number of operating systems, applications, and tasks they are responsible for managing. If an effective answer is provided to this question, it will allow the interviewer to assess the candidate's experience and determine if it meets the current IT infrastructure and systems management needs of eNoah iSolution India Private Limited.

      Kelly's Answer #1

      "I have had many years of systems management experience, managing both large and small IT infrastructure systems. However, my recent experience is most applicable to the systems management needs of eNoah iSolution India Private Limited. In my current position, I successfully manage a large IT enterprise, that includes a spectrum of over twenty tasks, operating systems, infrastructures, applications, and vendors. In this position, I have to manage competing priorities to ensure that all IT needs of the company are met in a timely manner. Because of my experience in systems management, I have the knowledge and skills to successfully manage and safeguard the IT infrastructure and assets at eNoah iSolution India Private Limited."

      Kelly's Answer #2

      "I have an extensive background in systems management, which primarily consists of managing the IT infrastructure for smaller organizations; however, the fact that I was working for small companies does not mean my work as a systems manager was necessarily easier. Unlike eNoah iSolution India Private Limited, which is well-funded and has a large spectrum with support from staff and vendors; much of my systems management experience involves managing smaller infrastructures, but with much less support from staff and vendors. Because of this limited support, I was not only responsible for managing overall priorities for operating systems, infrastructures, and applications, but was also responsible for the execution of much of the legwork behind the critical fixes, maintenance, and upgrades that were a part of the systems infrastructure. This experience has allowed me to develop a very efficient approach to systems management, where I am able to manage and mitigate competing priorities and unexpected tasks without much additional support."

  12. 12.

    PaaS has become an important part of our technology infrastructure, can you give me an example of how you would play a role in migrating the rest of our applications to the cloud?

      This role at eNoah iSolution India Private Limited may very-well require someone that can easily walk through a step-by-step process of migrating data from on-premise servers to the cloud. Managers are going to be listening to the approach and method that you will be using, and how you plan to take large chunks of data and safely and securely map them to the cloud.

      Kelly's Answer #1

      "I feel confident that I can be an important part of your migration initiative. It has been my experience that outlining a migration plan is how it starts. One of the first things that needs to happen is to prepare a planning and assessment document. Here's the approach I would take to migrate the rest of your applications to the cloud. This document needs to have all the following components in order to execute a successful cloud migration: A security and compliance assessment document, a list of existing migration tools and other tools that will be needed to support a future state cloud presence. It is also important to identify key stakeholders and staff that will be involved in every aspect of the migration initiative. Lastly, I will coordinate training for department staff involved in the migration."

      Kelly's Answer #2

      "After a migration plan is in place, and you have all the stakeholders and staff in agreement with how you plan to execute, then we can look at other aspects of the plan that include the selection and evaluation of a cloud solution. Choosing the right cloud provider will be critically important. One of the most important things to consider when evaluating and selecting a cloud solution is whether it is going to support your business, and is it scalable as the company experiences growth over the next few years. As you evaluate several different solutions, you'll want to factor in ownership and maintenance costs over a 5 year period. A person, committee or team needs to be assigned to this task in order to take it forward. As a reference point, a cloud migration will be broken down into three stages. Pre-migration, during migration, and post migration."

  13. 13.

    Technology companies like ours are always looking to be innovative, give me an example of how you used PaaS platform innovation to improve data storage and streamline costs?

      IT Managers are always looking for ways to streamline costs in their IT organizations. They get plenty of pressure to reduce or eliminate software licensing fees, non-value added hardware appliances, software, resources, etc., and this always seems to be a popular topic with IT leadership. This question is important because you can talk about different ways that you have saved your current or previous company money by streamlining costs in a number of different areas of the company including IT. This is where they're going to expect you to be innovative with leading-edge technologies that will help their business grow and be successful.

      Kelly's Answer #1

      "Improving data storage and streamlining costs are two areas that are important topics to any IT leader. When I start a development project, I'm always mindful of the end product to users in our sales, marketing, and finance departments. That's why it's important to develop innovative solutions that meet the needs of the business, addresses critical issues like data protection, maximizing efficiency, and giving a competitive advantage to your organization."

      Kelly's Answer #2

      "When you look at PaaS platform innovation, and how to achieve cost savings and finding a data storage solution that makes everyone happy, including the IT manager, that's a win-win for everyone. Let me give you an example of how I was innovative at my current company, and what I did to show real cost savings to our IT organization. I implemented a solution that allowed for collaboration between employees from multiple locations to communicate with each other in real-time which increased productivity by over 300%. Employees were able to access files and documents from where ever they were at."

  14. 14.

    Culture fit is important to us at eNoah iSolution India Private Limited. How would you describe your personality?

      Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This answer could include buzzwords such as introverted, energetic, and confident.

      Kelly's Answer #1

      "I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

      Kelly's Answer #2

      "Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas:

      - Adaptable
      - Considerate
      - Diligent
      - Intuitive
      - Persistent
      - Resourceful
      - Sincere
      - Witty"

  15. 15.

    Tell me about your greatest work related accomplishment.

      Talking about your most significant accomplishment will give the interviewer a firm idea of where you place your values. It will also show the interviewer more about your personality, how you like to be motivated, and how to coach you in the future. It is okay to brag a little bit when answering this question. Show that you are proud of yourself and your career accomplishments!

      Kelly's Answer #1

      "The greatest accomplishment in my career was graduating University as an honors student while still working full time in a related field. I was top of my class, and working full time. This accomplishment showed me that I could dedicate myself to my career, and reach the goals that I set for myself. It felt great to accomplish so much and be recognized for my dedication."

      Kelly's Answer #2

      "My greatest work-related accomplishment was the management promotion I received at Company X after just one year. I worked very hard for that promotion and was so happy when my work and dedication was rewarded. It kick-started my career."

  16. 16.

    If you could give advice for on-time and on-budget data migration, what would you say?

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  17. 17.

    Give me an example of how you could solve a data migration security problem using a PaaS platform?

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  18. 18.

    This role with eNoah iSolution India Private Limited is highly technical. What is your understanding of this position and the responsibilities that come with it?

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  19. 19.

    I would like to have a full understanding of your experience and portfolio. What types of industries have your previous projects been involved in?

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  20. 20.

    As a business process and operations expert, how do you approach a situation when a project is failing to progress and is not meeting its deliverables?

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  21. 21.

    What are the responsibilities of a data migration sponsor?

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  22. 22.

    How do you approach your role in business processes and operations when your department or the Project Management Office (PMO) is operating smoothly or there are no pending improvement projects in the queue?

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  23. 23.

    Tell me a few of the data migration best practices that you follow on a regular basis.

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  24. 24.

    At eNoah iSolution India Private Limited we prefer to hire those with an education in computer science or another related field. Walk me through your post-secondary education and training.

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  25. 25.

    Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.

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  26. 26.

    At eNoah iSolution India Private Limited we take pride in our ability to stay one step ahead of our competitors. How will you contribute to this trend?

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