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eClinicalWorks Interview
Questions

28 Questions and Answers by Ryan Brunner

Published March 9th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 28
What experience do you have in the different types of software maintenance?
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How to Answer
As a reputable company, eClinicalWorks takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.
28 eClinicalWorks Interview Questions
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  1. What experience do you have in the different types of software maintenance?
  2. What skills do you use to cope with the day to day stress and pressure on the job?
  3. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
  4. Here at eClinicalWorks, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
  5. How do you ensure that you have a healthy work-life balance in your career?
  6. In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
  7. Do you have experience working with different CASE tools? If so, what do you have experience with?
  8. What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
  9. How do you keep up-to-date on new technologies and trends in this industry?
  10. If you were asked to review a colleague's code that they had written, what key things would you look for?
  11. eClinicalWorks embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.
  12. In your mind, when is monkey testing the most effective in testing new software?
  13. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at eClinicalWorks?
  14. At eClinicalWorks, we take security risks very importantly in our products. In your experience, what are the biggest security risks in software and what is your experience in any prevention methods?
  15. What software analysis and design tools do you have familiarity working with?
  16. What is one thing that really tests your patience when dealing with your coworkers?
  17. In Java, why shouldn't you use strings to store a password?
  18. We are looking for innovators to join us here at eClinicalWorks. Where have you brought innovation in automation to a process in your career?
  19. If you were confronted with a time where you wouldn't be able to meet a deadline here at eClinicalWorks, what steps would you take when you made that realization?
  20. What would you consider your technical specialty?
  21. What data cleaning methods are you familiar with and comfortable using if hired for this role at eClinicalWorks?
  22. Tell me about a time that there was a delay in the project and how did you handle that delay?
  23. Here at eClinicalWorks, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
  24. In a technical support role here at eClinicalWorks, we expect that you would be able to bring great customer service skills to the role. Describe your customer service philosophy in the support that you would provide.
  25. Can you describe the software development lifecycle?
  26. What do you feel are the primary features and benefits of the Java programming language?
  27. What programming languages would you consider yourself fluent in?
  28. If hired for this position at eClinicalWorks, what leadership skills would you bring to our team?
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15 eClinicalWorks, LLC Answer Examples
1.
What experience do you have in the different types of software maintenance?
As a reputable company, eClinicalWorks takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

Ryan's Answer #1
"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."
Ryan's Answer #2
"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at eClinicalWorks, I also have experience performing perfective, preventative and corrective maintenance on software as well."
2.
What skills do you use to cope with the day to day stress and pressure on the job?
In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

Ryan's Answer #1
"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."
Ryan's Answer #2
"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."
3.
As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
While using this question as a key indicator on how you'll fit with the team and the organization at eClinicalWorks, it will be very important for you to research as much as you can on the work environment at eClinicalWorks so you can match your priorities to that environment. If you have the opportunity to speak with an employee at eClinicalWorks prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.

Ryan's Answer #1
"As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about eClinicalWorks from speaking with others, you sound like a perfect match for what I am looking for in a career."
Ryan's Answer #2
"With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that eClinicalWorks was hiring because I believe our styles will fit perfectly together."
4.
Here at eClinicalWorks, we strive for continuous delivery and continuous deployment with our software. Are you familiar with these processes in your current work?
In the industries that eClinicalWorks works in, updates to software are vital to end users for them to stay at the forefront of their business. To ensure that updates happen as quick and smoothly as possible, eClinicalWorks utilizes continuous delivery and continuous deployment for their customers. For this question, talk about what you know about these processes as a software architect, why they are important and what experience you have with them.

Ryan's Answer #1
"In my current role, we utilize a 100% continuous deployment process with our end users when we role out new changes to existing software. We use automated testing in our process to validate that code changes are correct and able to be deployed without issue. Once validated, changes are automatically rolled out to our end users. Having once utilized a continuous delivery system, I am very appreciative of working in an environment utilizing continuous deployment as it negates any need for human intervention in the roll out."
Ryan's Answer #2
"In my current position, we've slowly grown from a continuous integration process to a continuous delivery process. I love the automated testing process when we are looking at rolling out new changes to existing software and my role as the architect for our projects puts me in the drivers seat for sending out these changes. If hired for this role here at eClinicalWorks, I'd be very intrigued at learning and working with continuous deployment practices as well."
5.
How do you ensure that you have a healthy work-life balance in your career?
In the fast paced world in software and technology development, heavy work loads and potential on-call duties have created a lot of burnout in professionals. Your interviewer is looking to hear that you are cognizant of the risks of burnout and that you do what is necessary to maintain your own personal health and well being and that of your family as well. While you can use this time to talk about personal interests or hobbies outside of work, try to focus on how these items help keep you refreshed for the work that you'll be doing for eClinicalWorks.

Ryan's Answer #1
"As I am passionate about my career as a UX designer, I am also passionate about my family. Any moments outside of work are spent coaching my kids traveling baseball teams in the summer months and then spending as many weekends as possible on the ski slopes. These activities help keep me active, physically fit and keep my mind centered on what it truly important in my life when work weeks get stressful."
Ryan's Answer #2
"Having watched many of my senior colleagues over time suffer from work burnout that has caused marital issues and health issues, I make it a priority to maintain a healthy balance between my work and my home life. My free time is spent in the outdoors with my wife, whether that be on the lakes and rivers fishing or biking around town. I consider myself fortunate to be considered for a position here at eClinicalWorks because I know that you put a focus on your employees maintaining this healthy balance because the organization realizes how important this is to be productive."
6.
In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
eClinicalWorks uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

Ryan's Answer #1
"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."
Ryan's Answer #2
"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."
7.
Do you have experience working with different CASE tools? If so, what do you have experience with?
The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because eClinicalWorks is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

Ryan's Answer #1
"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."
Ryan's Answer #2
"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at eClinicalWorks."
8.
What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on eClinicalWorks as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

Ryan's Answer #1
"One of the main things that is attracting me to a position with eClinicalWorks will be the new opportunity to work solely with cloud based software. With my current experience in supporting server and data storage issues, I am confident in my ability to support the services here based on that experience."
Ryan's Answer #2
"Upon reading the job description for technical application support, it was easy for me to see that my skills were a perfect match for the position. It sounds like you are looking for an expert that can provide support on GlobalLink applications and has exceptional experience across many different scripting languages. As you can see from my resume, I have experience using Perl and Python and I feel like these experiences would help make a smooth transition for me into this role. On top of that, my cloud based experience would translate nicely to this role here at eClinicalWorks as well."
9.
How do you keep up-to-date on new technologies and trends in this industry?
One way that a potential employer will gauge 'fit' is by ensuring that you are passionate about your particular industry. Show the interviewer that you are passionate about your industry by openly discussing how you stay on top of industry trends.

Ryan's Answer #1
"I keep up to date on new technologies and trends through a variety of sources. I follow three different blogs from industry leaders as well as read multiple articles online per week."
Ryan's Answer #2
"I keep up on new trends in this industry by taking additional coursework online, whenever possible. I also follow a few of my favorite influencers on social media."
10.
If you were asked to review a colleague's code that they had written, what key things would you look for?
For this question, your interviewer will obviously be looking to hear that you have adequate knowledge when it comes to coding processes. But most importantly, your interviewer will be looking to gauge your ability to be a team player and focus on the bigger picture when working on a project. In your answer, focus on your attention to detail and your ability to help others when needed.

Ryan's Answer #1
"As an experienced software engineer, I fully expect my colleagues to reach out to me for my insight and I never hesitate to provide open and honest feedback. When asked to do this, my main focus is ensuring that the code is readable and functional. If there are lines of code that need to be removed, I don't hesitate to let my colleague know that while also giving them feedback on why I feel it is unnecessary."
Ryan's Answer #2
"When I'm asked to do this in my current position, my main focus is on regulatory requirements that were put in place for the project and security issues. I work with a team of great engineers that are very efficient coders and these two areas are most often overlooked."
11.
eClinicalWorks embraces an Agile environment. Explain your experience in Agile methodologies and why you think it is important.
The interviewer would like to understand the depth of your knowledge in Agile. The interviewer would also like to know if you work well with team collaboration, are responsive to stakeholder needs, and can work well with team defined milestones. Give a specific example of your experience.

Ryan's Answer #1
"The majority of my experience has been in an Agile environment. For ten years I have been personally responsible for leading agile teams, and I have helped define team goals and milestones. This approach is important to me as I see how Agile methodology helps employees deliver better products in less time. In my current role, team productivity increased by 34% once we introduced an Agile environment, and our on-time project rate skyrocketed another 18%."
Ryan's Answer #2
"I especially want to work for eClinicalWorks because I have friends who have worked here before with really positive feedback on their experiences. I am looking for a positive work environment where I can stay for a long time to come."
12.
In your mind, when is monkey testing the most effective in testing new software?
By utilizing random inputs to check the behavior of a program, monkey testing has its time and place in the software testing process. For this question, your interviewer is looking to hear that you have an understanding of the theory behind monkey testing and how you would look to put it to work at eClinicalWorks to test their products.

Ryan's Answer #1
"In my experience, monkey testing has been very effective in load testing and stress testing new software as standard testing methods couldn't do this without a lot of extra work. Because of the adhoc approach to the testing, load and stress on the software was most highly gauged through monkey testing."
Ryan's Answer #2
"Because monkey testing is able to find unique bugs that standard testing won't find, I've found it to be very effective for testing new pilot software programs that are reaching new bounds. At my current job, I helped design a brilliant monkey testing process that utilized user behavior to look for certain probabilities of bugs within our systems that we were designing."
13.
Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at eClinicalWorks?
This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for eClinicalWorks and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

Ryan's Answer
"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at eClinicalWorks."
14.
At eClinicalWorks, we take security risks very importantly in our products. In your experience, what are the biggest security risks in software and what is your experience in any prevention methods?
As an expert in software industry, you are obviously aware of the many security risks that systems face in this day and age. For your answer to this question, talk knowledgeably about the security risks that you are most familiar with combating in your day to day work. Explain why the posed risk is important to combat against and talk about the methods you used to minimalize risk in the finished product.

Ryan's Answer #1
"As I'm fully aware, cyber-security has become a very important issue over the past ten years. In my current role, our biggest security risk is injection of code used by hackers to access information in our web applications. To help prevent any risks associated with injection, we've implemented the use of a safe API and using specific LIMIT and other SQL controls within queries to prevent loss of records in case of an injection."
Ryan's Answer #2
"In the healthcare field where I currently work, broken authentication vulnerability has allowed attackers to hack into electronic medical records and gain control over those systems. This type of attack potentially puts hundreds of thousands of people at risk within a given system. We use many methods to prevent this type of security risk. First, we take the time to properly test the code before rolling out new updates to software. We also utilize very detailed external security audits. Other details we have implemented have been multi-factor authentication processes and recommendations to align password requirements with the NIST guidelines."
15.
What software analysis and design tools do you have familiarity working with?
As a software engineer for eClinicalWorks, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.

Ryan's Answer #1
"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."
Ryan's Answer #2
"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."
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