MockQuestions.com Logo MockQuestions MockQuestions.com Logo MockQuestions MockQuestions.com Logo MockQuestions
Home
Career Interview Questions
Interview Topics
Upgrade
Login
Close
Top 30 athenahealth Interview Questions
Question 1 of 31
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
"I understand that compassion is one of the top qualities that I need to bring to the work place, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."
In order to succeed in the healthcare services industry, you should have a very strong level of compassion for your patients, or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others? Some ways to describe yourself could be: - Understanding - Warm Hearted - Empathetic - Responsive - Charitable - Tender Hearted
More professional answers available after the upgrade
Upgrade
List of athenahealth Interview Questions
  1. Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
  2. At athenahealth we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
  3. In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
  4. Tell me about your healthcare related education and training.
  5. At athenahealth we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
  6. What is your patient care philosophy?
  7. In order to work for athenahealth, you must be able to pass a full criminal background check. Do you consent to a full background check?
  8. Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
  9. If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
  10. It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
  11. Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
  12. At athenahealth we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
  13. athenahealth seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
  14. When have you shown a willingness to learn a new method or new approach to solving a problem?
  15. How would you describe your personality?
  16. athenahealth has a diverse workforce. When have you worked amongst a diverse group of people?
  17. Do you prefer to work in a team based position or individually?
  18. athenahealth supports a healthy work/life balance for all employees. How do you balance life and work?
  19. Tell me about yourself.
  20. What part of your healthcare career brings you the most stress?
  21. If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  22. If athenahealth hired you today, what would you accomplish first?
  23. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  24. With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  25. What type of work environment do you dislike working in?
  26. In your opinion, what makes you a great problem solver?
  27. Rate your problem solving skills from 1-10. How do you justify your rating?
  28. What is your greatest weakness?
  29. Why do you think you will be successful in this role with athenahealth?
  30. Do you think it is possible to be a good team member, yet disagree with the leader?
  31. athenahealth was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
Professional answers by:
Contributing Author
Rachelle Enns
Recruiter
 
athenahealth Information
athenahealth is headquartered in Watertown, MA. The company has been in operation since 2005 and has yearly revenues of 350 Million with approximately 2,400 employees. athenahealth is a publicly traded company, trading under the symbol ATHN. Follow athenahealth on Twitter at @athenahealth. To get an even further insight into athenahealth, check out their Blog. Read about the company culture, corporate mission, and discover any job openings at athenahealth, by visiting their Career Page. If you need help finding more information about athenahealth, visit their Website.
athenahealth User Submitted Interview Answers
Question 1 of 31
Patient care requires a strong amount of compassion. Do you consider yourself a compassionate person?
"I understand that compassion is one of the top qualities that I need to bring to the work place, being in the healthcare services profession. I consider myself a very compassionate individual. I am warm hearted, responsive to my patients' needs, and always empathetic."
In order to succeed in the healthcare services industry, you should have a very strong level of compassion for your patients, or customers. Talk to the interviewer about the compassionate qualities that you possess. How would you rate your level of compassion for others? Some ways to describe yourself could be: - Understanding - Warm Hearted - Empathetic - Responsive - Charitable - Tender Hearted
More professional answers available after the upgrade
Upgrade
Question 2 of 31
At athenahealth we seek to hire individuals who display a keen interest in the healthcare arena. Would you consider yourself dedicated to a career in healthcare services?
"My entire career has been dedicated to the healthcare services field. I find it incredibly rewarding and interesting because I get to help others and every day brings new challenges! One of the reasons I applied for this role with athenahealth is because I can see a long term fit here. I plan to work in the healthcare segment for my entire career."
Assure the interviewer that you are dedicated to a lucrative career in the healthcare services industry. The hiring manager would like to know that this position fits into your long term plan and that, if hired, you would stay with athenahealth as long as possible.
More professional answers available after the upgrade
Upgrade
Question 3 of 31
In the healthcare services industry there are many emotions in a day. Have your emotions ever been in the way of your productivity?
"Everyone is emotional to a certain degree, and I would consider myself kind hearted and open. A career in healthcare can be emotional at times; however, I choose to focus on the positives. For instance - if we are close to losing a patient, I will focus on the positive memories rather than the illness. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way. "
The interviewer wants to know if you consider yourself to be an emotionally driven person. Talk to the interviewer about your emotions and if they have ever affected your productivity at work. Keep in mind - almost everyone is an emotional creature to some degree, but there are other ways that you can describe yourself that have a more positive connotation. If you are emotional, you could choose to refer to yourself as: - Expressive - Communicative - Open - Unreserved - Warm Hearted
More professional answers available after the upgrade
Upgrade
Question 4 of 31
Tell me about your healthcare related education and training.
"I have a nursing degree as well as additional on the job training within clinical research. I feel that my nursing education opened up many potential industry-related avenues for me. I graduated top of my class and completed a really valuable internship with 'XYZ Health Services'. All of these experiences have helped prepare me for success in this role with athenahealth."
Take a few minutes to walk the interviewer through your formal post-secondary education as well as any on the job training. Talk about your most positive take-away's from your post-secondary experience and be sure to tie in how that experience will help you succeed in this position.
More professional answers available after the upgrade
Upgrade
Question 5 of 31
At athenahealth we take pride in our great relationships with clients, vendors, coworkers, and patients. Do you consider yourself to be a strong relationship builder?
Professional answers
Relationships are the core of every business. I have 12 years of successful customer service experience and I look forward to bringing that expertise to you and your clients at athenahealth.
I think you are saying that you value long-term relationships. This is a big plus for me and it's one of the reasons I chose medicine. I like taking the sustainable approach and working in an industry where genuine care is valued. Healthcare is not a place for gimmicks because health is precious and irreplaceable. In the past, I've had a lot of success by focusing on building a reputation for consistency and followup. What you describe is a good fit for me, these skills are valued by reputable vendors and I'd like to represent a company that wants to create long-term sustainable partnerships.
More professional answers available after the upgrade
Upgrade
Question 6 of 31
What is your patient care philosophy?
Professional answer
Well, I guess I have three! One for the clinic, one for me, and one for the patient. First, I work in a system, and I respect that. I follow the rules, I maintain my certifications, and I appreciate the policies and values of whatever site I work. Patient care is a privilege, and I respect the role I have in clinical care and the part other people have. Second, I want to be the best at what I do. Obviously, this is an ideal, and I'm rational about what I can do to meet it, but I feel like every day I learn something, and that's because I choose to get better. Last, I adapt to the individual. If I'm meeting the requirements of my position, and evolving within my profession, then I am free to adjust to my patient and be the provider they need. Some patients need more explaining, some want less, some need boundaries. I have trained myself to adapt my communication style, so a patient gets what they need.
More professional answers available after the upgrade
Upgrade
Question 7 of 31
In order to work for athenahealth, you must be able to pass a full criminal background check. Do you consent to a full background check?
Professional answer
No problem. I understand that it’s part of the job. But I want to be up-front, I have done a full background check before for a previous job and there is a possibility you will see a charge for possession of marijuana in the check. It was several years ago and it’s no longer an issue for me because I've made significant changes in my life to pursue this career. But I don't want you to be surprised by the information. I'm happy to answer any questions about it now if you think it's relevant.
More professional answers available after the upgrade
Upgrade
Question 8 of 31
Healthcare service companies require strong organizational skills and attention to detail. How do you ensure that your work is properly organized, and highly accurate?
Professional answer
[Smile] I'm a bit of a nerd actually. I carry around a notebook and write down important facts if I think there is a chance I will forget them. But this is usually just for transitions. I mean every clinic I've ever worked in has its own way of communicating and recording facts so I put time and attention into using the system the people around me are using. That way its easier to transition care and the patient has all their info in the same place. My notebook saves me when I'm really busy, but I try to be efficient and put info directly into the [group record/EMR/chart] when I can.
More professional answers available after the upgrade
Upgrade
Question 9 of 31
If you could expand your knowledge and expertise in any area of healthcare services, which would you choose?
Professional answer
Well I'm really interested in research. I don't know if I want to do it full time, but one of the things that attracted me to working with athenahealth was that I heard you had ongoing community-based research collaborations. I'd be curious to hear if the [clinic/hospital/program] had any needs in this area. Is this something junior staff can be involved in?
More professional answers available after the upgrade
Upgrade
Question 10 of 31
It is often said that a career in healthcare is a 'thankless job'. How can we keep you motivated and engaged, even on the days when you feel your work goes unnoticed?
Professional answer
Yeah, unfortunately, I'm not Mother Theresa. I have to admit I used to get frustrated by this. Then I realized that my chosen career was helping people at exactly the point they were least capable of censoring themselves or giving back. So I stopped needing thanks from my patients. It's not like I don't need positive reinforcement, everyone does. But I made a point to find it in other places instead of expecting it from my patients. Nowadays I make an effort to expressly thank the people I work with when they do a good job. I focus on being grateful to be allowed to see really private, raw, emotional parts of peoples lives. And I make work-related goals I can achieve for satisfaction.
More professional answers available after the upgrade
Upgrade
Question 11 of 31
Have you ever been involved in ordering medical supplies, maintaining inventory, or other types of health care related administrative duties?
Professional answer
Yes. I used to do this at my old job, I was responsible for [maintaining supplies on the general surgery ward for five years]. When I first started in healthcare I think I didn’t appreciate administrative duties. But then I worked with this really talented manager named Carrie. She had no ego, and was great at working behind the scenes and making other people function more efficiently without being noticed. I wanted to be the same and I'm proud of my administrative skills.
More professional answers available after the upgrade
Upgrade
Question 12 of 31
At athenahealth we seek to hire individuals who have ambitions of growing their career. Where do you see yourself in 3-5 years?
Professional answer
This is one of the things that attracted me to this position. It seemed like you wanted your employees to develop and I'm motivated to learn. I'm looking for a long-term fit and I want to stay in the area. In 3-5 years I'd like to be really grounded in the clinic, learn about this site, your patient base and get certifications that would help the unit advance. Personally, I'd like to get involved in some of the local volunteer organizations. I speak Spanish and I have an interest in urban outreach so it would be nice to do something formal in that context, health-education or fundraising.
More professional answers available after the upgrade
Upgrade
Question 13 of 31
athenahealth seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?
Professional answer
I was working in a clinic where a lot of the population was Aboriginal. There was a scheduling problem, a lot of the patients didn't show up for appointments when expected and the staff wanted to start double-booking Aboriginal patients. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a kind of festive communal waiting room. They explained it was more culturally appropriate. So we did that twice a week and it completely solved our scheduling problem. I think this is a good example of problem-solving because we asked ourselves 'What DOES work in this population?' instead of getting upset or judgemental. That always works for me.
More professional answers available after the upgrade
Upgrade
Question 14 of 31
When have you shown a willingness to learn a new method or new approach to solving a problem?
Professional answer
Well it's so funny, they say people in medicine are 'lifelong learners'. But on top of that, we're in this digital revolution and everyone has to learn new software all the time. I'm finally getting old enough to realize that its difficult to be constantly adapting. I think my 75-year-old aunt telling me how to use my iPhone helped me appreciate that it's all about humility. Not WHO is teaching you, but if you are willing to learn. In the medical context, I just took an updated CPR course and it went from the 2:15 compressions to continuous compressions and I was like 'What?' Then I just thought. 'Okay, that's how it's going to be. Thanks for letting me know.' I guess I want to be a teachable person, it makes me a better care provider.
More professional answers available after the upgrade
Upgrade
Question 15 of 31
How would you describe your personality?
Professional answer
I'm loyal. Genuinely easy-going, probably from all the international travel in my 20s. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I can be funny, but my sense of humor is pretty dry so people don't always know that about me when they first meet me. And I know everyone says hard-working, but I really am hard-working. I think it's my Greek aunt, she taught me that a work ethic was something to be proud of. Oh and I love knitting!
More professional answers available after the upgrade
Upgrade
Question 16 of 31
athenahealth has a diverse workforce. When have you worked amongst a diverse group of people?
Professional answer
So glad you said that. I love diversity. I grew up in a fairly homogenous town in Montana. When I hit my 20's it was so important to me to learn about other cultures. I worked with community volunteer organizations in Peru, inner-city Chicago, and Russia. But I think the real place I learned about diversity was at home. I did a graduate program in disadvantaged populations with a really diverse group of people, all ages, gender-orientation, and ethnicities. I had to confront a lot of my own stereotypes and I learned that diversity is not about never having biases, it's about openly negotiating your biases with affection. Now I'm happy to be part of a melting pot.
More professional answers available after the upgrade
Upgrade
Question 17 of 31
Do you prefer to work in a team based position or individually?
  Professional Answer
Want to see the answer?
Upgrade
Question 18 of 31
athenahealth supports a healthy work/life balance for all employees. How do you balance life and work?
  Professional Answer
Want to see the answer?
Upgrade
Question 19 of 31
Tell me about yourself.
  Professional Answer
Want to see the answer?
Upgrade
Question 20 of 31
What part of your healthcare career brings you the most stress?
  Professional Answer
Want to see the answer?
Upgrade
Question 21 of 31
If you could expand your knowledge and expertise in any healthcare service area, which would you choose?
  Professional Answer
Want to see the answer?
Upgrade
Question 22 of 31
If athenahealth hired you today, what would you accomplish first?
Professional answer
Approach: Delicate question, you need to show respect for the onboarding process, then give a moderately ambitious project that you could actually execute. This is what they call your value prop in marketing. "Hire me because I'll do X." But remember this is your campaign promise, if hired, it will likely be your first target to hit and depending on the environment could make or break you. Lots of my jobs have wanted me to propose something, hired me because of what I pitched, and never once considered actually letting me do it. So the best approach is to give a good analysis of their needs and your skills.
More professional answers available after the upgrade
Upgrade
Question 23 of 31
Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
  Professional Answer
Want to see the answer?
Upgrade
Question 24 of 31
With the ongoing changes in the healthcare services industry, how do you keep your knowledge current?
  Professional Answer
Want to see the answer?
Upgrade
Question 25 of 31
What type of work environment do you dislike working in?
  Professional Answer
Want to see the answer?
Upgrade
Question 26 of 31
In your opinion, what makes you a great problem solver?
  Professional Answer
Want to see the answer?
Upgrade
Question 27 of 31
Rate your problem solving skills from 1-10. How do you justify your rating?
  Professional Answer
Want to see the answer?
Upgrade
Question 28 of 31
What is your greatest weakness?
  Professional Answer
Want to see the answer?
Upgrade
Question 29 of 31
Why do you think you will be successful in this role with athenahealth?
  Professional Answer
Want to see the answer?
Upgrade
Question 30 of 31
Do you think it is possible to be a good team member, yet disagree with the leader?
  Professional Answer
Want to see the answer?
Upgrade
Question 31 of 31
athenahealth was initially looking for someone with 5 years' experience in a similar role. Considering you have just 2 years' experience, would you be willing to accept this position at a lower salary?
  Professional Answer
Want to see the answer?
Upgrade
Careers at athenahealth
Pros for working at athenahealth