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Zuora Interview
Questions

27 Questions and Answers Written by Ryan Brunner

Written on January 14th, 2020 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
What do you know about our products and how do you think you'll be able to handle a support role surrounding them?
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How to Answer
This question allows your interviewer to gain insight into both your interest in this position and the skills that you will be able to bring to the table. To show your interest, be sure to do as much research on Zuora as possible and get to know their products. Ensuring that you know the job description from front to back is important as well. Then, talk about how you feel that your skills will apply to working with end users that are contacting about the software.

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Question 2 of 27
What experience do you have in the different types of software maintenance?
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How to Answer
As a reputable company, Zuora takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

Question 3 of 27
Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
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How to Answer
In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with Zuora, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with Zuora and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

Question 4 of 27
As a consultant with Zuora, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
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How to Answer
Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Zuora, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

Question 5 of 27
As the onsite consultant for our clients here at Zuora, you may be privy to confidential information or data. How can we ensure that you will hold client data security in the highest confidence?
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How to Answer
The consulting world at Zuora will put your in a position to have access to client databases, applications and directories that could potentially contain sensitive data. Consultants have a responsibility to their clients to maintain that privacy. Be sure that your interviewer understands that you adhere to that responsibility by talking about past experiences where you have been exposed to and kept sensitive data confidential. It is important to talk about your own personal morals and values in your answer to this question.

Questions 6 through 27
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Writers for Zuora, Inc. Answers and Questions

Ryan Brunner
Ryan has over 10 years of experience interviewing candidates in the healthcare, public service, and private manufacturing/distribution industries. Ryan has a long track record of recruiting, interviewing and hiring candidates at all levels of the organizations that he has recruited for. These include entry-level workers, professional workers, physicians and executive level leaders. Ryan has created and worked with many interviewing formats in the industries that he has recruited for and has reviewed resumes and cover letter's for all of the positions he has recruited for.
Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
Marissa Letendre
Marissa Letendre is a seasoned HR professional, recruiter, and resume writer, with an extensive background in consulting for startups, small, and mid-sized businesses. As an expert in the HR/recruitment industry, she has contributed to Recruiter.com, The Undercover Recruiter, and other top industry publications. As someone who understands the industry from both sides: the company and the candidate, she is able to craft strategies which create mutual benefits and profitable results.
Published: 01/14/2020

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