If hired here at Zendesk ApS and tasked with helping design a UI for a new mobile app, what important factors would you consider in that design?

"Here at Zendesk ApS, I envision users of your products in the banking industry to want security and ease of use in their products. In looking to design a UI for a new mobile app, my considerations would be a secure log-in screen and user profile section of the app. As well, I would put an automatic log out into place within the app. On top of these security items, I would prioritize ease of placement for a contact screen, services screen and an aesthetically pleasing home screen."

With consumer mobility being at an all-time high and only increasing year after year, just about every industry has entered the mobile app game and life at Zendesk ApS is no different. For this question, it is important to have a good understanding of the different mobile UI designs and your job for this question will be tying the business needs of Zendesk ApS into an effective mobile app. In your answer, talk about what you know about the business needs of Zendesk ApS and then explain to your interviewer how you would build those into a great mobile app for their future.

"In the private insurance industry, I can imagine that an onboarding tutorial screen would be very beneficial to users using the app for the first time. I have experience designing these for a few different mobile apps. Other factors I would consider would be prioritizing the important information to have laid out within the app and how to best lay it out. If a menu will be utilized, I would work with key decision makers on what would make the most sense for a menu layout within the app."

In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

"Yes, I definitely would consider myself proficient in both testing and debugging software. My current role that I've held for four years since graduating from college has exposed me to both processes. In testing, I use known conditions and predefined methods to test for expected outcomes to find errors within the system. I utilize testing prior to new software rollouts. The debugging process happens to already released software that has had issues and comes with unknown conditions and unpredictable outcomes. In this process, my goal is to find the cause of the error to fix it efficiently and effectively to roll an updated program back out to end users."

As a reputable provider of software, Zendesk ApS relies on their software testing engineers to both test and debug their products when necessary. Make your interviewer aware that you are knowledgeable on both processes by briefly explaining each process as you've worked on them in the past. Then, talk about your openness to working both testing and debugging processes if hired for this position.

"While a majority of my career has been focused on software testing, I am very familiar with debugging processes as well. If hired for this position, I would take the time to focus on debugging processes to bring myself up to speed while being able to hit the ground running on testing processes."

As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

"As I begin this job search now 15 years out of college, I'm looking for an employer that promotes and encourages innovation, new ideas and collaboration among all members of the team. From what I know about Zendesk ApS from speaking with others, you sound like a perfect match for what I am looking for in a career."

While using this question as a key indicator on how you'll fit with the team and the organization at Zendesk ApS, it will be very important for you to research as much as you can on the work environment at Zendesk ApS so you can match your priorities to that environment. If you have the opportunity to speak with an employee at Zendesk ApS prior to your interview, that can shed valuable information. In the end, the culture and value of an organization are often a key indicator of long-term success in a job, so make sure that you reflect your values into what the company values.

"With all of the companies that I have both worked for and consulted with in the past, I realize that a company culture is basically the personality of the company and I am looking for a new organization that really meshes well with my personality. I am a casual person that believes in hard work, teamwork and having fun on the job. As I embarked on a job search, I was so happy to see that Zendesk ApS was hiring because I believe our styles will fit perfectly together."

What SDLC models are you familiar in working with?

"During my training in software engineering and in my early career, the waterfall model was the standard. In this model, each phase of the development process happens in a set order and projects using this model are easily managed. But over time, as the development projects that I have led have become more complicated and intricate, I have implemented the spiral model. This model has allowed the ability of end users to give feedback early on and often during development and helps to build a more customized product to our customers."

As a software engineer, you are very familiar with the software development life cycle. For this question, your interviewer is looking to hear what models you have worked on in the past. While there isn't necessarily a right or wrong answer to this question, try to show your flexibility to working with different SDLC models by bringing up your past experiences. Then, show you have knowledge of different models like the waterfall model or agile model. It is also a good idea to use this question as an opportunity for you to learn more about Zendesk ApS by asking your interviewer which model they work off of.

"In my current position with XYZ Company, my department utilizes the agile model in development life cycle. Since our products are so tailored to the needs of our customers, we get a working product very early on in the process and then I work hand in hand with customers to fine tune the software moving forward. It is a very effective model that has built a great reputation for our software among customers. I also have familiarity working with the iterative model and it has similar advantages to the agile model. If I were hired here at Zendesk ApS, can you expand on what models you use here in your software development life cycle?"

What software analysis and design tools do you have familiarity working with?

"As my career and experience in software engineering has grown over the years, I've come to really appreciate and utilize these tools that are available. A great example of this would be my recent education and use of Structured English for designing insurance claim software for a large auto insurer. The simplicity of the structured decisions in the program were a perfect example of a program that could utilize the tool and the end product ended up very functional for our customer."

As a software engineer for Zendesk ApS, your interviewer wants to hear that you have experience in utilizing tools that you make you more proficient in your work. Dig back on your past experiences and talk openly about your experiences with the different analysis and design tools that are available to help you be better in the work that you do. In the end, make sure that your interviewer understands that you are proficient in the use of these tools and open to learning and using new tools as well.

"I have great working knowledge in creating and reading data flow diagrams. To help with both our own sales staff and with customers, DFD's have been super helpful and I consider myself very proficient in creating them. I've also recently been introduced to decision tables to aid in product testing. I was working on a new system that involved some very complicated business rules and the decision table helped outline everything perfectly for our testing."

How would you say that you would help bring sound data governance philosophies to this role at Zendesk ApS?

"In my current role, I work under a very strict set of data governance principles that were developed by our team. The principles outline set processes that I follow in all data conversion processes for our new software. In the end of all projects, our data governance principles help ensure sound data storage processes and data security for our end users."

This big picture question will allow your interviewer to get a sense of how you understand that your work will benefit the greater good of Zendesk ApS through following repeatable processes to maintain consistency in your work. When you talk about your experience and methods that you would help bring to table in this role, maintain a focus on minimizing risk and reducing costs for the organization.

"If hired for this role, I would love to help develop and abide by documented processes in data conversion to ensure solid data governance in the projects here at Zendesk ApS. In the work I've performed in the past, I've developed conversion and end reporting processes that helped ensure 100% accuracy in the software being developed. With these processes in place, we could rest assured that corporate risks were as minimal as possible in our products."

In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

"In the simplest of terms, a clustered index order records in a table the way that they are physically stored. There can only be one clustered index per table. Non-clustered indexes do not store data to match the physical order that it is stored. Rather, it can hold up to 249 indexes per table. Both types come with their own benefits over the other. In my experience, clustered indexes are suited best for programs that use primary key as an identity integer column. On the other hand, non-clustered make the most sense for programs that need JOIN and WHERE clauses within them."

Zendesk ApS uses indexes to improve query performances within their software and for this question, your interviewer is looking to hear that you have a basic understanding of both clustered and non-clustered indexes. Explain the differences between the two types of indexes and be sure you can either speak to relevant times that you've used each or when would be the appropriate application to use each.

"In my experience, clustered indexes are faster to read but very slow when it comes to update data within. Non-clustered indexes are just the opposite in that they are slower to read but much fast to insert new data into them. In my current role, I mostly use clustered indexes when large numbers of rows need to be retreived and when insert operations are important. Most other times, I will use non-clustered as the standard."

Software technology continually changes. How do you stay current on new technologies and sharpen your skills?

"I enjoy learning about new technologies in the software space both personally and professionally. I like to read software and data related articles, and I recently completed an 'Introduction to Python for Data Science' course to help build my skills, even though my current employer didn't require it."

As technology needs rapidly change for each company, the interviewer would like to know how you adapt to new technologies. This question also gives the interviewer an opportunity to hear more about your learning style and how you take the initiative to learn new things. Interviewers like to hear about specific courses or training, but try to keep them as recent and relevant as possible.

"I define success by what we achieve as a team. The project, as a whole, needs to deliver on expectations before I consider the job a success."

What skills do you use to cope with the day to day stress and pressure on the job?

"Where many others get overtaken by stress to the point that they can't function in this field, high pressure situations sharpen my focus and that helps me work through them with ease. Last year, I was assigned a high priority, short notice project for a high profile customer. My manager gave it to me because of my proven success in those situations. From the start, I created a timeline for completion and mapped out a plan to make it happen. While staying in communication with my leaders and the client, I was able to create a great system update in just a few short weeks."

In modern technology industries, consumer demand has led to high volume of work and high pressure situations to work on tight deadlines. To prove that you are able to handle high stress, high pressure situations on the job, your interviewer is looking to hear first hand how you handle this type of environment in your own words. As you answer the question, try to turn potential perceived stress into a positive by highlighting your personal skills that enable you to perform well in those situations. If possible, try to use specific examples in your answer.

"I am confident in high stress work situations because of my ability to adapt, communicate and be organized in my work. These skills came in very useful a few weeks ago when our support staff were experiencing an extremely high volume of help desk calls. My adaptability helped me go with the flow and handle items on at a time. My communication skills enabled me to quickly and efficiently call on needed support. My organization skills helped me be prepared for anything on that day and enabled me to work through tickets in a quick and efficient manner."

Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

"Last year, I was working on a data consolidation project for a roll out of a new software program we were developing. Because the project was working with several of our existing systems, I was coordinating with several different engineers from our staff that were experts on their respective systems. As the project was going along smoothly from the start, I wasn't getting a response from one of our engineers that had key information for me to move forward. With fully understanding that people are very busy in their day to day duties, I gave him three additional days to respond with no success. Once I didn't receive a response, I went directly to his office to speak directly to him. He immediately apologized for his delay and we spoke at great length about the information that I needed to move forward. I'm glad I took this direct approach in this situation and would never hesitate to do this moving forward in a tactful manner."

Because Zendesk ApS operates in a team based atmosphere, this question is allowing your interviewer to gain insight into how you will work as part of a larger team. Large data integration projects at Zendesk ApS will require you to work with many people, so use a prior experience where you took the bull by the horns with others to ensure successful completion of a project. Make sure to clearly outline the situation and what you had to do to overcome it to produce a positive outcome.

"On a project a couple of years ago, I was interfered with by an outside department that was trying to interject their own unrelated tasks into the project. My first response was to have a frank conversation with the manager of the department, but he was still insistent that I move forward with his proposes changes that weren't outline in the project. Because of his insistence, I had to approach my manager about the requests and it was determined that we would not move forward with the requests of that department. Unfortunately, the end conversation had to be held with leaders from top level management with my organization. I certainly didn't want that situation, but it was called for to ensure that standards of the project."

Here at Zendesk ApS, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

"As a test engineer, I take great pride in my role of ensuring that systems go out to consumers as error free as possible. In my current role, I take the time to learn all of the system specifications that are laid out by our design engineers and customize my testing to follow those specifications."

As an experience software testing engineer, quality assurance should be ingrained in your brain and your interviewer is looking to get a sense of your personal feelings towards it in your work with this question. In your answer, be sure to highlight QA's importance in reducing errors, maintaining specifications, testing failure parameters and preventing defects from occurring. In the end, make sure that quality is your mantra in the eyes of your interviewer by giving an example or two of how you put QA in the forefront of your work.

"In my work throughout my career, quality assurance in my testing was an every minute of every day job on my part. While creating effective testing processes on new software is extremely important in following QA protocols, the recording of defects, issuing of reports and assisting the designers on fixing issues are equally important parts of the process that I'd love to let shine here at Zendesk ApS."

We seek to hire highly ambitious people. Where would you like your career with Zendesk ApS take you?

"One of the reasons I was so excited to interview with Zendesk ApS is because of the endless growth opportunities you appear to offer your high performing employees. My biggest ambition is to be awarded a management role in the next 3-5 years."

Have you researched Zendesk ApS enough to know how their internal hierarchy works? Do they have a variety of departments and management levels, offering you choices when it comes to carving out your career path? Talk to the interviewer about your career ambitions specifically related to this role and their organization.

"What interests me most about your company is that there are so many options when it comes to career growth. Ideally, I would like to earn my way into a team lead role, then a division manager position in the digital management department. Eventually, a CDO (Chief Data Officer) level role would be ideal. Of course, I understand that this will take many years of dedication and hard work."

As a machine learning engineer, how do you avoid the curse of dimensionality in your designs?

"A common example that I use with people to explain complications in dimensionality is dropping a pin on a 10 foot straight line. This would be relatively simple to find. Next, if you dropped the pin in a 10 foot by 10 foot square, the task of finding the pin becomes more difficult. Adding a third dimension to make a 10 foot cubed area makes it all the more difficult to find the pin if placed within it. In bringing this back to machine learning, my job is to somehow make the three dimensional field that the machine will pull from easier to pull from. Last year, I was part of a team that developed a system for pulling public health data. We were able to set many variance thresholds that removed values that didn't change much from observation to observation. After careful testing, the system was able to pull information quickly and accurately based on these thresholds."

To effectively answer this question, it is important to first understand what dimensionality means in reference to machine learning and how it can curse a project. As the number of features increases in comparison to the number of observations within a data set, some algorithms struggle in pulling correct data. Your job on this question is to talk about ways that you can avoid the curse in your designs. Some possible things that you may mention and describe are feature selection, correlation thresholds and variance thresholds.

"As you can see from my resume, I've spent the last six years working in the electronics industry. Most of my machine learning work has focused audio data. To avoid the curse of dimensionality within the systems I've designed, autoencoders have been tremendous in pulling information. While a great amount of time and effort was needed to effectively train the systems, the work was well worth it in the end."

How do you measure the success of a data integration project?

"With any large data integration project that I have managed in the past, success starts with setting realistic yet high standard goals for the project. To do this, I need to make sure that I get input from all key stakeholders in the project. With a recent project, we measure our success in a few different ways. Because of the need set forth by our sales force to be more competitive with our competition in the market, we measured timeliness of the system pre and post integration. Then, to measure the financial impacts of the project, we measured our end of project costs versus what was budgeted. Because our goals were measurable, it was easy to see that the project was a huge success."

Similar to evaluating any project, measuring the success and impact of any data integration project should rely on goals that were defined at the start of the project. In your answer, be sure that you speak about the consideration for the people involved in the project (i.e. customers, sales, IT, engineering) and how success was measured in their eyes. Another great point to touch on in your answer is using the SMART method for setting goals to assure that they are specific, measurable, attainable, relevant and time oriented.

"I think that I can best demonstrate this by talking about a recent data integration project we worked on in creating new banking software. At the beginning of the project, we clearly defined the end goals of the project in the data we wanted converted with a set deadline for completion. Our design team added their expectations on their desired workflow following the data conversion. One integration was complete, our goals were easily measured for the project to be considered a success."

Our implementation consultants here at Zendesk ApS often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

"Any time that I face a conflict in the workplace, I maintain my own personal composure by not taking things personally and keeping a smile on my face. After setting myself, I look to gain insight into the potential conflict by using my reflective listening skills and then problem solve from there. In this role, I would listen to the needs of the client and be empathetic in my approach with them. My ability to creatively problem solve would take over from there to help find a solution for the client."

In the software implementation process for large customers of Zendesk ApS, you will be working with top level managers and key decision makers onsite and more often than not, issues can arise. In your role as the implementation consultant, these issues come directly to you and your interviewer will be looking to hear how you will handle these issues to maintain both a great relationship with the customer and honor to the Zendesk ApS. In your answer, focus on finding solutions to issues that benefit both parties and talk about the important communication skills that you possess that will make this possible in any situation that you may face.

"The biggest skill that I would bring to the team here at Zendesk ApS as a consultant to clients would be my ability to express mutual respect to all that I work with. As an organization, Zendesk ApS has their own goals that I will be vital in helping to achieve. Your clients also have their own goals that can offer different greatly from yours. A sense of mutual respect allows me to put myself in the shoes of all involved and that really helps me find solutions that work for everyone."

In your current work, what are the important steps you take in the data validation process?

"As I embark on a data validation process in my current role, my first step is to roadmap a detailed plan to keep on task. I utilize benchmarks and the expectations of key stakeholders as my guide. Once underway, I validate the database and the data formatting to ensure that data is properly screened for its overall health. Then, by finishing with sampling, tests are performed to hopefully show that the data is useful within the system."

Depending on your training and your past roles prior to interviewing at Zendesk ApS, you may be familiar with one or two of the many trains of though regarding the steps of a data validation. Whatever formal process you are familiar with, be sure to check the boxes of discussing data screening and data verification as part of your process. Your interviewer will be looking to hear that you check those boxes as they are imperative in the software field.

"The most important steps in a data validation process are determining the data to sample, scouring the existing database and validating the final data format. My first step is to use my best judgment to determine if I will validate a sample or the entire data set. This determination is based on overall size of the set and the timeframe that I have to work on the project. Then, I take the time to screen data in the existing database to calculate the number of unique ID's and records to come into the system. Last, I have to verify that the source data matches the schema within the targe"

What is one thing that really tests your patience when dealing with your coworkers?

"As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

While on the surface this question may seem like your interviewer is trying to get you to talk negatively about a situation, it is really more of a test to see what can potentially drive you crazy on the job in a team atmosphere and how you handle those situations. In your answer, be honest about your pet peeves when it comes to coworkers and do so in a positive light. Then, expand on your answer by talking about how you handle those situations."As a person that values diversity and differences of opinion in the workplace, there aren't many things that grind my personal gears when it comes to my colleagues. The only real true test of my patience is a coworker that doesn't pull their weight in a team effort. When I've been in this situation in the past, I first seek to learn if the issue is a lack of training or knowledge. If it is, I take the necessary steps to help my colleague get on track. But if I find that it is due to a lack of effort, I talk to the person immediately in a professional manner. The sum is only as good as the effort of all of its parts and a team efforts requires everyone's maximum effort."

"Having been raised in a rural farm setting, I have always been a stickler for being on time and holding meetings to set lengths of time. While watching people show up late for meetings has bothered me internally because of how I am wired, I don't let it bother me on the exterior. We are all very busy in our lines of work and showing up a few minutes late is only normal from time to time."

Discuss a couple of software sales techniques. Which sales technique do you think is most effective for Zendesk ApS, and why?

"I recently read that free trial offers can increase conversions by up to 25% and, because, Zendesk ApS has a straightforward product, I believe it would be very effective to allow people to try it for free for 14 days. The prospective customer would quickly see that it's simple to navigate and incredibly helpful."

The interviewer would like to see that you have researched Zendesk ApS, putting some thought into the most significant selling features of their products and services. When it comes to software sales closing techniques, you could: - Offer a short trial for free - Have a great email marketing campaign showing off the features of your software - Give product or software demos, but keep the short - Sell pre-paid annual membershipsPerhaps you have some ideas of your own! Discuss which selling options you think would be the best fit for what Zendesk ApS is offering. Be ready to support your answer with facts.

"Since there are so many customizable features that come with your product, I feel that the best sales technique would be a free 30-minute demo, followed up with a short trial period. I think it would be important for prospective customers to see the product in action, and how it would work for them, specifically."

Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

"From a very high level, the business success of a program really relies on being universally designed. If we pigeon hole ourselves, a product will only reach a very limited group of end users. But taking that a step further, universal design is the morally right thing to do to help reach people that may not have access to the average program design. Last year, I was part of a project that utilized a voice user interface for users that were deaf or hard of hearing. This simple yet effective design was a huge win for our current customers and in helping drive new business with our groundbreaking software."

In the technology, software and mobile app fields today, accessibility is a huge topic. As a designer with Zendesk ApS, you will be expected to help create products that are as accessible as possible to as many end users as possible. In this two part question, talk about why you feel that universal design is important in the work that you will be doing with Zendesk ApS and then really sell your ability to do this by giving an example of a time you used a universal design in your previous work.

"Early in my career, the best piece of advice that I receive was from an experience designer and she said that when UX doesn't consider all potential users, we are no longer working on the user experience. We live in a very diverse world and the programs that I've designed for in the past have certainly had the goal to reach a wide audience. With your financial products here at Zendesk ApS, this same philosophy applies. Last year, based on some feedback from current customers, we switched our design to include a strong color contract to make the system much more user friendly to color blind users. This was both a simple and very effective change to enhance the look of the program."

Beyond revenue, how do Zendesk ApS's products benefit our clients?

"I fully understand that, although revenue is a significant driver, it is not everything to companies when they are deciding on their software products. Additional benefits to Zendesk ApS's software, from my research, include better organization of data so that information can be leveraged in areas of product development, market research, smarter hiring decisions, and more."

An excellent software product can positively affect a business in a multitude of ways. From organization to client relationships, increasing leads, offering better data collection and, and information management. The interviewer wants to see that you have spent the time getting to know the features and benefits of their software before your interview. Discuss the ways that Zendesk ApS's offering can benefit potential customers far beyond revenue.

"From what I see, there are a plethora of benefits to Zendesk ApS's products. When a company embraces organization, has access to insightful analytics and a full support team, they can make business decisions that improve not only profits but also employee morale, customer feedback, or research and development."

Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.

"In my previous role we were working on a variety of projects with fingerprint recognition software. One of the most interesting projects was a fingerprint-based ATM system. It was a test project for a large banking institution. In addition to learning a great deal about fingerprint recognition, I was also able to learn a lot about the critical relationship between software and security."

Discuss with the interviewer one of your recent projects that particularly piqued your interest. Did it stretch you professionally? What was the biggest takeaway for you from that particular project?

"I find the majority of the projects that I have been working on this past year to be very interesting. If I had to choose one, I would choose to work on the Uber app. Since I am still in my internship, I didn't have any major contributions; however, I learned a lot about on-demand apps and building a friendly user interface."

Do you have experience working with different CASE tools? If so, what do you have experience with?

"In my current role, I regularly utilize both diagramming and web development tools. The diagram tools assist our software projects by outlining the system data and components in a graphical form for us and this saves us a great amount of time while also being very reliable. The web development tools greatly help me visualize site changes that I am making because I don't have a deep background in web development. If hired for this position, I'd look forward to learning other CASE tools for prototyping, quality assurance and maintenance."

The world of software engineering has greatly benefited from advancements in computer aided software engineering tools. Because Zendesk ApS is at the forefront of the industry, your interviewer will be looking to hear which tools you have experience with. Make sure not to concern yourself with providing a correct answer here, but rather focus on your flexibility to learn new aides when needed while explaining what you have experience with.

"During my career and in my experience with CASE tools, most of my experience is in the lower CASE elements that focus on coding and testing the software after initial development. CASE tools have certainly made life as a software engineer more efficient and effective and I'd look forward to learn any new CASE tools if hired for this position here at Zendesk ApS."

What unique values can you bring to Zendesk ApS in your user experience design skills?

"I have really taken pride in my ability to add value to the business needs of the customers that I work with. During any design project, I take the time to work with end users to find their wants and needs out of the program. Then, as I create the UX design, I keep their needs at the forefront and do anything possible to exceed their expectations."

While your interviewer has shown confidence in your technical abilities to succeed at Zendesk ApS as a UX designer, this question is helping them gain insight into your ability to see the big picture in the work that you do. As you think about the unique personal values that you would bring to the role, try and paint a picture of your work tying to the end user and how you can help make it more productive, enjoyable and satisfying for them.

"As you can see from my resume, I have formal training and experience in user experience research and I know that this would benefit the work that I would be doing here at Zendesk ApS if hired for this position. I pursued this additional training in my career because of my passion for the customer journey in the programs that I design."

As a consultant with Zendesk ApS, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

"As an experienced consultant looking to break into the technology field, I will break a lot of awesome client focused skills to your team. In an initial consultation, my number one goal is to learn the business of the client and listen to what they are looking for in my products. Once their need is known, I can knowledgeably speak to the products that I work with to help them create a custom solution to fit their needs. If hired for this position, my first order of business would be to work very closely with the design and engineering staff to know the possibilities of customization. From there, my natural ability to consult with clients would take over in a win-win situation for all involved."

Software consultants are the bridge between the end users and the development teams of new software to help come up with new and creative solutions for the business. In this role with Zendesk ApS, you will be expected to live in two different worlds and this question focuses on how you will work with end users of the companies products. In an initial consultation, focus your efforts on how you will learn the business needs of the client, talk about what can potentially be offered and then how you will start the creative problem solving process with them.

"In consulting with a new client or an existing client looking for system modifications, my number one goal in a first meeting with them would be to lay the framework for how we will move forward and to set expectations moving forward. I would look to understand their business needs and talk with them about all of the solutions possible for them with us as their software provider. From there, I have the ability to set expectations on a time frame for a solution proposal and we can move forward from there. At the end of a first meeting, I want to ensure that the key decision makers are comfortable with me and the business that I represent so they don't hesitate to reach out to me with questions or for clarification on items discussed."

What do you feel is one of the top issues that is faced by data engineers today?

"Over the past couple of years, I've come to realize that one of the largest issues we face as data engineers is the large amounts of data that are needed to store and then draw information from. Here at Zendesk ApS, I can only imagine how big of an issue that is in the healthcare industry. I have a lot of experience with cloud based data storage and also server based storage."

Being in the midst of the greatest technological revolution in the history of man, data engineers face many difficult issues in the work that they perform on a daily basis. While there are many directions that you can go with this question, be sure to focus your answer on something that you can speak passionately about. If you can research a common issue in the industry that Zendesk ApS works in, you may likely score some bonus points with your interviewer.

"In my recent experiences, continuous, real-time integration is an issue that we will face each and every day moving forward. The need for fast paced information is certainly to blame for this. To stay on top of the continuous integration landscape, I am happy to hear that new and improved systems are being created to stay more real-time and up to the minute. Here at Zendesk ApS and working in the financial industry, how have you seen this need for real-time data impact your products?"

Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Zendesk ApS?

"In my current role as a data engineer, I have gotten the opportunity over the last five years to work with clients in many industries. One of the industries that I've worked most closely with has been the private insurance industry. This experience and my gaining of insider knowledge in the insurance industry would benefit me greatly if brought aboard the team here at Zendesk ApS."

This question is providing you the opportunity to potentially set yourself apart from your competition for this position. To do just that, it will be important for you to make sure that the unique skill or experience that you discuss matches with a critical need for Zendesk ApS and the position that you are interviewing for. Whether you talk about a unique skill or experience, your research on this job will prove vital in your ability to make sure that it impresses your interviewer.

What experience do you have in the different types of software maintenance?

"Being familiar with all four types of software maintenance, my most used method of maintenance in my current role is corrective. Based on bug reports from end users, I work through coding and logic issues to resolve issues in a timely and effective manner. In the maintenance I perform, I never hesitate to pick up the phone and contact customers to hear first hand about what they are experiencing. By doing this, they feel like they are an important part of the process and it reflects well on me and my organization."

As a reputable company, Zendesk ApS takes their software maintenance processes seriously and your interviewer is looking to hear that you are familiar with the four different types of software maintenance. Talk to your interviewer about any work you have done in the past with corrective, adaptive, perfective and/or preventative software maintenance. Use specific examples and make sure that your interviewer walks away from your conversation knowing that you understand the importance of proper system maintenance.

"In my current role, I'd definitely say that a majority of the maintenance work that I do is adaptive maintenance. Working in banking software that is used around the globe, I help perform system maintenance for changes in currency on a pretty regular basis. This work requires research and talking with end users to help adapt the programs for their use. If hired here at Zendesk ApS, I also have experience performing perfective, preventative and corrective maintenance on software as well."

What programming languages would you consider yourself fluent in?

"From the start of college, where software engineering grew into a passion for me, I've become very fluent in Java, JavaScript and C++. My current role has me working primarily with C++, but I pride myself on my ability and passion to learn new programming languages and would be able to do so if hired for this role with Zendesk ApS."

While this question gives your interviewer insight into the diversity of your programming language experience, they most importantly want to know that you are adaptable and able to learn on the fly if needed. Talk about the different languages that you consider yourself fluent in and, if possible, do as much research into Zendesk ApS as you can prior to your interview and try to speak to the specific languages that they work with.

"During my training to be an engineer and then in my current role since graduating, a majority of my experience falls within Python. My current role delves deeply into artificial intelligence and Python is awesome with this advanced technology. As I understand it from talking to another engineer here at Zendesk ApS, a requirement would be for me to learn Scala. Though I haven't worked directly with Scala, I believe my experience and willingness to learn would have me up and running in no time if hired for this role."

Zendesk ApS Interview Questions

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1. If hired here at Zendesk ApS and tasked with helping design a UI for a new mobile app, what important factors would you consider in that design?
2. In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?
3. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?
4. What SDLC models are you familiar in working with?
5. What software analysis and design tools do you have familiarity working with?
6. How would you say that you would help bring sound data governance philosophies to this role at Zendesk ApS?
7. In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?
8. Software technology continually changes. How do you stay current on new technologies and sharpen your skills?
9. What skills do you use to cope with the day to day stress and pressure on the job?
10. Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?
11. Here at Zendesk ApS, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?
12. We seek to hire highly ambitious people. Where would you like your career with Zendesk ApS take you?
13. As a machine learning engineer, how do you avoid the curse of dimensionality in your designs?
14. How do you measure the success of a data integration project?
15. Our implementation consultants here at Zendesk ApS often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?
16. In your current work, what are the important steps you take in the data validation process?
17. What is one thing that really tests your patience when dealing with your coworkers?
18. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for Zendesk ApS, and why?
19. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?
20. Beyond revenue, how do Zendesk ApS's products benefit our clients?
21. Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.
22. Do you have experience working with different CASE tools? If so, what do you have experience with?
23. What unique values can you bring to Zendesk ApS in your user experience design skills?
24. As a consultant with Zendesk ApS, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?
25. What do you feel is one of the top issues that is faced by data engineers today?
26. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Zendesk ApS?
27. What experience do you have in the different types of software maintenance?
28. What programming languages would you consider yourself fluent in?

Zendesk ApS Interview Questions

1. If hired here at Zendesk ApS and tasked with helping design a UI for a new mobile app, what important factors would you consider in that design?

2. In your experience in software testing, would you consider yourself proficient in both testing and debugging processes?

3. As you reflect back on your career to this point in your search for a new position, what would you say is your ideal work environment or culture?

4. What SDLC models are you familiar in working with?

5. What software analysis and design tools do you have familiarity working with?

6. How would you say that you would help bring sound data governance philosophies to this role at Zendesk ApS?

7. In SQL, how do you explain the differences between clustered and non-clustered indexes? Can you name a time that you used each?

8. Software technology continually changes. How do you stay current on new technologies and sharpen your skills?

9. What skills do you use to cope with the day to day stress and pressure on the job?

10. Talk about a data integration project where you encountered an issue with completing tasks due to the negligence of others. How did you handle this issue to ensure solid completion of the project?

11. Here at Zendesk ApS, we ask our test engineers to follow specific QA protocols. What role do you feel QA plays in software development and testing?

12. We seek to hire highly ambitious people. Where would you like your career with Zendesk ApS take you?

13. As a machine learning engineer, how do you avoid the curse of dimensionality in your designs?

14. How do you measure the success of a data integration project?

15. Our implementation consultants here at Zendesk ApS often face conflicts with our customers while onsite during implementations. What interpersonal skills do you use to handle conflicts with clients?

16. In your current work, what are the important steps you take in the data validation process?

17. What is one thing that really tests your patience when dealing with your coworkers?

18. Discuss a couple of software sales techniques. Which sales technique do you think is most effective for Zendesk ApS, and why?

19. Give an example of a time that you used a universal design practice in your work as a UI or UX designer. Why was it important to do this?

20. Beyond revenue, how do Zendesk ApS's products benefit our clients?

21. Tell me about the most interesting project you have worked on this year and the biggest thing you learned from it.

22. Do you have experience working with different CASE tools? If so, what do you have experience with?

23. What unique values can you bring to Zendesk ApS in your user experience design skills?

24. As a consultant with Zendesk ApS, your role will be vital in gather information from our customers in building new technology for them. What would be your goals in an initial consultation with a new or existing client?

25. What do you feel is one of the top issues that is faced by data engineers today?

26. Do you have any unique skills or past work experiences that we can't see on your resume that would benefit the team here at Zendesk ApS?

27. What experience do you have in the different types of software maintenance?

28. What programming languages would you consider yourself fluent in?