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WirelessWave Interview
Questions

32 Questions and Answers by Jordan Henry
Published July 20th, 2018 | Jordan Henry is a resume specialist with additional experience in career development and cover letter writing.
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Question 1 of 32

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

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Interview Questions

1.

In a retail environment, staff turnover is often high. How would you handle it if your co-worker did not show up for their shift?

Employees at WirelessWave Inc. must be adaptable and flexible. Assure the interviewer that you are a team player and would be happy to step in if your manager needed a shift covered at the last minute.

Jordan's Answer #1

"I know that my coworkers and managers rely on every team member to show up for work on time and prepared to work -- if one person doesn't show up, that means the rest of us have to work harder. If my manager needed me to come in at the last minute to cover a shift for someone who didn't show up, I'd be more than happy to fill in. I want my coworkers and managers to see me as a willing and excited team player."

Jordan's Answer #2

"I'm in a position right now where I have plenty of free time, and my schedule is very flexible. As long as I'm available, I'm always happy to cover a coworker's shift if they're unable to make it. In the past, I've also volunteered to stay past my assigned shift to help cover shifts that coworkers didn't show up for, and I'd almost always be able to do this at WirelessWave as well."

2.

At WirelessWave Inc. we have a very clear return policy. How would you handle a customer who was arguing with you about a potential return?

As a WirelessWave Inc. employee, you will come across customers who want to argue with store policy. Assure the interviewer that you can handle a situation like this with poise while making the customer happy and keeping the needs of the company in mind as well.

Jordan's Answer #1

"Return policies are meant to be followed; however, there may be some exceptions allowed from time to time. I feel that having a satisfied customer is most important and sometimes refusing a return is not worth the bad word of mouth or risk of negative online review. There is a fine balance between being accommodating and being a pushover. If I were unsure of the best decision, I would ask my supervisor for clarification."

Jordan's Answer #2

"I know that return policies are set for a reason, and being a good team member means abiding by all of the rules and policies of the company. I've been in situations in the past where a customer was angry with me because of a policy I had no control over. When this happens, I just have to listen patiently, not take their criticism lightly, and work with them to find a solution to their problem that aligns with company policy."

3.

What is the most competitive work situation you have experienced? How did you handle it? What was the result?

Retail environments like WirelessWave Inc. may offer opportunities for friendly competition with your coworkers. Let the interviewer know about any experience you have in competitive environments, whether you were racing others to achieve the highest sales, \working towards a promotion, or eagerly trying to win a new contract. Show the interviewer that you rose to the challenge and that you were excited to push yourself to be the best. It is a definite plus if you have cheered on your competitors and helped them along the way.

Jordan's Answer #1

"My current sales position is highly commission-based, so my colleagues and I are quite competitive. Even when we're competing, we have a great work environment where we help each other when someone is struggling to meet their quota. We coach each other on sales techniques and share success stories. The result has been a positive work environment with healthy competition."

Jordan's Answer #2

"Last year I worked at a high-end jewelry store where sales goals were intense and the rewards were high. I am geared for healthy competition, so our monthly sales contests really motivated me. I ended up winning 7 of the 12 contests! I won an iPad, cash incentives, and concert tickets. It was great."

4.

What are your salary expectations?

Do some research to determine how you can expect to be compensated at WirelessWave Inc., and use your current earnings to discuss your expectations. Be open and honest. Transparency is the best choice when salary based questions arise.

Jordan's Answer #1

"I currently make $15 per hour and generally work between 25 and 35 hours per week. I'm hoping to stay in that same range or slightly higher."

Jordan's Answer #2

"I currently earn minimum wage, and I'm happy to begin a position at WirelessWave Inc. in that same range. I'm hopeful that my hard work and dedication to the team will earn me a promotion or pay increase after some time. Does WirelessWave offer any merit-based bonuses or pay scale increases?"

5.

Personality fit is important to us at WirelessWave Inc.. How would you describe your personality?

When you work at WirelessWave Inc., you are one part of a larger team -- and you personality will play a role in whether the interviewer believes you would be a good fit for that team. Talk to the interviewer about your personality traits -- like friendly, introverted, or confident -- as opposed to your character traits -- such as honest, hard-working, or reliable.

Jordan's Answer #1

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Jordan's Answer #2

"I'm a confident communicator, and I'm very friendly! I love engaging new people in conversation. My last boss, Padma, always described me as a go-getter; I enjoy challenges and pushing myself to achieve new goals."

6.

Why is this job with WirelessWave Inc. right for you at this time in your career?

A position at WirelessWave Inc. will provide you with plenty of benefits in the present while also allowing for opportunities to move up in the company in the future. Discuss with the interviewer why you are looking to make a change and how this particular role fits well with the changes that you want to make. Be thoughtful and draw upon the research you have done on the company.

Jordan's Answer #1

"I have been interested in seeking a new position for quite some time but haven't jumped on anything yet because I want to make sure it's the right fit. I feel that this job is right for me, especially at this point in my career, because it offers an opportunity for me to utilize my recent education in Communications while giving me an opportunity to advance in my management skills."

Jordan's Answer #2

"This job will fit perfectly surrounding my school schedule. I hope once I complete my education that I can be given full-time hours for the summer. I am excited to work for WirelessWave Inc. because of the flexibility you offer students, as well as the growth potential."

7.

This position requires a flexible schedule as we are open evenings, weekends, and most holidays. Are you able to commit to these hours?

Retail positions like a job at WirelessWave Inc. require a wide range of hours that may include evenings, weekends, holidays, overtime, and split shifts. Assure the interviewer that you can commit to a wide range of hours. If there is anything in your schedule that may hinder your availability, be sure to address this.

Jordan's Answer #1

"I am happy to offer a flexible schedule and to work overtime as needed. I do take an evening college course on Tuesdays and Thursdays, so I would not be available those days after 5 PM."

Jordan's Answer #2

"I understand that this role will include working evenings, weekends, and holidays. I am available to work anytime and am happy to work overtime as well."

8.

Have you researched our company values? What makes you the best candidate for WirelessWave Inc.?

Any knowledge you have of WirelessWave Inc.'s values and mission will set you apart from other candidates. Spend some time exploring the WirelessWave website and becoming familiar with their core values.

Jordan's Answer #1

"I have researched your core values online and appreciate that you put your customers first while empowering your employees at the same time. I think that I would be the best person for this job because I have a great appreciation for what WirelessWave Inc. is achieving in the retail marketplace."

Jordan's Answer #2

"I've shopped at WirelessWave many times over the years and am always impressed with their excellent customer service and wide selection of providers and plans. When I found out about their generous donation program to Canadian children's hospitals, I was even happier to explore career options at WirelessWave."

9.

At WirelessWave Inc. we firmly believe in grooming our employees into management roles as they show potential. Are you interested in potential leadership roles with us?

Many seasonal or entry-level employees at WirelessWave Inc. go on to explore other career options such as store management, district level leadership and even corporate opportunities. Talk to the interviewer about any interest you have in gaining a leadership role down the road.

Jordan's Answer #1

"I would be very excited about obtaining a role in leadership within WirelessWave Inc. in the future. I'm confident that my hard work, attention to detail, and strong communication skills will make me well-suited for a leadership position in the future as you feel I'm ready to take on more responsibility."

Jordan's Answer #2

"I have been in an unofficial leadership role for the past three years of my career. I believe that a management role with WirelessWave Inc. would be a great next step in my career."

10.

In this role you will be required to handle customer transactions. On a scale of 1-10 how strong are your mathematical skills?

Strong math skills will be an asset in your position at WirelessWave Inc. Assure the interviewer that you are comfortable with the skills associated with handling math-related tasks.

Jordan's Answer #1

"I did very well in math during high school and am comfortable with the math required to accept cash, balance a cash float, and perform inventory-related tasks."

Jordan's Answer #2

"My math skills are strong, and I am confident that I can meet your expectations when it comes to accepting payment from customers."

11.

How do you like to be recognized for your accomplishments?

The management team at WirelessWave Inc. works hard to nurture a positive work environment and strong team, so they'll be sure to offer you feedback on your work as well as recognition of your accomplishments. Share with the interviewer how you would want credit for your hard work. Through gifts? Financial perks? Public recognition? Kind words? Title promotions?

Jordan's Answer #1

"I am very much an over-achiever and find that the best way for me to be recognized for a job well done is through words of kindness and recognition. I am easily encouraged, and the best reward for me is to know that my hard work is noticed."

Jordan's Answer #2

"As a sales professional, I am driven by a challenge with a financial perk. Sales contests, for example, are a great way to motivate me."

12.

How do you handle situations that could cause you to be late or miss work?

Promptness is an important quality for WirelessWave Inc. employees. Make sure the interviewer knows that you plan for bad weather, traffic, and other situations that could make you late for work. Your interviewer is looking to see that you are proactive and that you can handle the stress of unexpected situations that could affect arriving to work on time.

Jordan's Answer #1

"I have being late and always do everything I can to avoid it -- if I'm not five minutes early, I feel like I'm already late. Winters here can make travel hard, so I always make sure to give myself plenty of extra time when there's snow or ice."

Jordan's Answer #2

"I hope never to be late! When I started working at a restaurant at sixteen years old, we were taught the adage of 'if you're on time, you're late,' so I've worked to implement that into my life. I always try to arrive 15 minutes early, but unforeseen circumstances sometimes arise. I handle surprises using common sense and keeping courtesy to others in mind."

13.

Do you have reliable transportation?

If you are offered a position at WirelessWave Inc., it's important that your managers can count on you to make it to work consistently and on time. Discuss your transportation plans, whether that includes driving, walking, taking public transit, or biking.

Jordan's Answer #1

"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to the store every day."

Jordan's Answer #2

"I take public transit and find it to be very reliable. I always plan for unexpected delays and take an earlier bus if I know it's a heavy-traffic day or there's bad weather. I always make sure I'm at least 5-10 minutes early for my shifts."

14.

What do you hope to learn from this job at WirelessWave Inc.?

Associates at WirelessWave Inc. have the opportunity to learn a wide variety of skills. Share what you are looking to get out of your time at WirelessWave. Review the job description and information about related careers to help you get a better idea of what you have to look forward to. Discuss how this position will help you in your career.

Jordan's Answer #1

"I am looking to lay the foundation for the rest of my career with this position. I hope to increase my already strong skills in sales as well as learn more about running a store -- someday, I would love to work my way up to store manager or even open my own small retail store."

Jordan's Answer #2

"I hope to gain stronger skills in communication and customer service. I understand that retail can be challenging because of the multiple personalities you are faced with on a daily basis. I believe this will help my confidence to grow, and my sales skills as well."

15.

How do you feel about performance incentives?

At WirelessWave Inc., you may have opportunities to take advantage of performance incentives. Talk to the interviewer about your feelings regarding performance incentives.

Jordan's Answer #1

"I think that performance incentives are a great idea -- they keep me motivated to do my best work, and I like knowing that I'm a part of ensuring our team stays on top of our KPIs. I'm extremely motivated by being rewarded for my successes."

Jordan's Answer #2

"I've never worked in a position that offers performance incentives, but that's never stopped me from staying motivated. However, small perks are always nice to have!"

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Explore expert tips and resources to be more confident in your next interview.
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