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Williams Gas Pipeline-Transco Interview
Questions

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Power     Utilities    
Question 1 of 30
If we hire you at Williams Gas Pipeline-Transco, how will you make an impact in the first 90 days?
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How to Answer
The interviewer wants to know that you already have a plan of action in place for your success with Williams Gas Pipeline-Transco, should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.
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Answer Examples
1.
If we hire you at Williams Gas Pipeline-Transco, how will you make an impact in the first 90 days?
The interviewer wants to know that you already have a plan of action in place for your success with Williams Gas Pipeline-Transco, should you be the chosen candidate. Show your initiative by preparing a 90-day success plan. If you are applying for a sales position, discuss how you plan to resuscitate dormant accounts, for example.

Be sure to address the needs that the company has outlined in the job posting or job description. For instance, if the job description mentions a "must-have" of strong communication skills, be sure to comment on how you plan to utilize your exceptional communication skills to see success in a short amount of time.

Rachelle's Answer #1
"must-have"
Rachelle's Answer #2
"In my first 90 days with Williams Gas Pipeline-Transco, I would like to make an impact by excelling in my training and learning all that I can about the processes here. I want to develop strong relationships with my new coworkers and customers."
2.
The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
The interviewer wants to see that you have a keen and sincere interest in the utility industry. Show that you see this as more than 'just a job.' Talk to the interviewer about a couple of ways that you stay in touch regarding industry trends and policy changes. It's also a great idea to ask the interviewer about their favorite industry resources. This question can start an informative conversation and potentially give you new resources for industry based knowledge.

Rachelle's Answer #1
"My go-to resources for industry related news would be utilitydive.com as well as waterworld.com. I prefer these resources because I can subscribe to daily inbox updates as well as their monthly newsletter. Their sources are strong, and the content is always fresh. What are your favorite resources for industry trends and related news?"
Rachelle's Answer #2
"It is tough to keep up on the ever-changing policies in this industry. I have set up google alerts for particular keywords. Also, I meet with a mentor once a month who had a long-time career in the utility industry. During our meetings, we discuss the industry in great detail. I look forward to these meetings because I learn so much!"
3.
Do you have experience in corrective discipline and terminations?
Terminations and corrective discipline measures can be very difficult to do but, with experience, they do get more comfortable. Talk to the interviewer about the extent of your experience with terminations and discipline.

If you do have the experience: "I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
Rachelle's Answer #1
"I have been a part of individual terminations and group lay-offs throughout my career. I am comfortable with these types of tasks."
Rachelle's Answer #2
"If you do not have the experience: "I have not been in a position to perform terminations or hold corrective discipline meetings; however, I would be willing to perform these types of tasks with a small amount of training and research."
4.
Would you be willing to work over 40 hours a week?
Before answering scheduling questions, it's important to be clear on expectations. If you haven't had a chance to clarify their scheduling needs, now would be the perfect time to ask!

If it turns out their schedule expectations won't work for you, think about what you can offer and see if you can meet in the middle. It's much better to discuss these things in an interview than for you to commit to a schedule that won't work for you.

Rachelle's Answer #1
"I am available for full-time work which is preferably 8-5 Monday to Friday. I am happy to be a team player and work some overtime, as required. Will these hours be enough to meet your expectations?"
Rachelle's Answer #2
"Consider asking, "What are the scheduling expectations for this position?" If they expect you to work 12 hour days, it would be important for you to know that before you respond with, "Absolutely! No problem!" You want to be sure that you can meet their expectations."
5.
Why do you want to pursue a career opportunity in the utilities industry?
Williams Gas Pipeline-Transco is looking for motivated individuals who want to grow with them. Before your interview, take some time to think through your career goals. Share your career plans with the interviewer, while remaining focused on the utility industry.

The last thing the interviewer wants to hear is that you want to become a police officer but the utility industry pays too much for you to walk away quite yet. Talk about how this position will help you achieve industry-related career goals.

Rachelle's Answer #1
"I am passionate about the utility industry because these are essential services for any well-developed community. The utility industry allows me to tap into multiple career paths if desired. The diversity it offers is significant and exciting."
Rachelle's Answer #2
"My formal education and previous work history are related to the utility industry. I am excited to be considered for this position so that I can further grow my experience in this industry."
6.
Have you personally used the services of Williams Gas Pipeline-Transco? If so, what was your overall experience?
The interviewer would like to know if you have had the pleasure of experiencing the products/services of Williams Gas Pipeline-Transco first hand. You should always have some personal experience with the company before going to your first interview. If you are not a customer of Williams Gas Pipeline-Transco then perhaps you could call their office to inquire about their utility services. This way, you can comment on the customer service that you received. Big or small, be prepared to say YES - you have experienced Williams Gas Pipeline-Transco first hand.

Rachelle's Answer #1
"I have been a customer of Williams Gas Pipeline-Transco for three years now. My experience has been a positive one. I specifically recall last year when my invoice was incorrect. I called the customer service line, and the representative was helpful and friendly. I have recommended Williams Gas Pipeline-Transco to my friends and family in the past."
Rachelle's Answer #2
"I have not been a direct customer of Williams Gas Pipeline-Transco; however, I did call into your customer service department a couple of weeks ago to discuss the possibility of changing my services over to you. Unfortunately, I am on a contract with one of your competitors until the end of November. My experience with Williams Gas Pipeline-Transco was great so I will be switching over to you as soon as I am able."
7.
Describe your leadership skills.
If the position you are interviewing for requires leadership skills, you need to come prepared with examples of when you have been an active leader.

If this is an entry-level role without a leadership component, the interviewer wants to see that you can take the initiative when there is an opportunity. What type of keywords best describe your leadership style?

Rachelle's Answer #1
"In previous employer reviews I have had my leadership style described as attentive, open, and confident. I will always listen to my team and give them the benefit of the doubt when it comes to their performance. An example of this would be with my current sales team. When one of my team members is not hitting their quota, that is when I will step in and begin coaching. I want to believe they know their job unless they show me otherwise. This type of leadership has worked well with my team, and we are the #1 sales team in our region."
Rachelle's Answer #2
"I have taken many workshops and courses to improve my leadership skills over the years. My leadership qualities are best summed as dedicated, attentive, and motivating. I like to recognize my employees' small wins because that motivates them to continue achieving."
8.
Our industry is highly competitive. In your opinion, what are we doing right at Williams Gas Pipeline-Transco? What could we be doing better?
Although the interviewer would like to know what they could be doing better, this is indeed not an invitation to do a deep dive into the things you do not like about Williams Gas Pipeline-Transco. Keep your answer firmly focused on what Williams Gas Pipeline-Transco is doing right. Offer a lighthearted suggestion for improvement. This suggestion could be mentioning a small change in their online job portal, or perhaps a stronger social media presence. Be sure to complete your answer on a positive note by complimenting Williams Gas Pipeline-Transco and affirming that you want to work for them.

Rachelle's Answer #1
"I understand that this industry is very competitive; however, I have always seen Williams Gas Pipeline-Transco as the industry leader. I enjoy how you relate to your customers through your marketing and branding efforts. It's all very relate-able content. If I could make one suggestion, I would comment on the user interface for your online job portal. I noticed that it isn't mobile friendly. With 67% of job seekers being mobile users, you would likely see a strong increase in applicants by making your job portal mobile friendly. Other than that, I like what I have experienced so far. I'm excited to have the opportunity to work at Williams Gas Pipeline-Transco!"
Rachelle's Answer #2
"Williams Gas Pipeline-Transco is doing so many things right, which is why I am so excited to be meeting with you today! I like the fact that your employees are so happy to work here. Your online reviews are solid. If I could make a suggestion, I would recommend a more robust website as so many customers are on mobile."
9.
Why do you want to work for Williams Gas Pipeline-Transco?
Interviewing, hiring and onboarding are expensive and time-consuming tasks for a company. Assure the interviewer that you have a specific interest in working for Williams Gas Pipeline-Transco. Come prepared with examples of why Williams Gas Pipeline-Transco is your top choice. This example could include commenting on individual industry awards and accolades that Williams Gas Pipeline-Transco has achieved in the past. Perhaps they are well known for their community outreach efforts or their strong workplace culture. Make your answer engaging and genuine.

Rachelle's Answer #1
"It's important to me that I work for a socially responsible organization. I like that Williams Gas Pipeline-Transco has implemented a new water conservation program as well as the fact that you donate many dollars and volunteer hours to local charities. You are a company with heart, and I put a great deal of value on that."
Rachelle's Answer #2
"The primary reasons your company stands out to me include your focus on employee development and continued education. You have a strong reputation for nurturing the human resources that you have. I would be so grateful to work here."
10.
What would you do if a client asked you about a product or service and you were unsure of the answer?
The interviewer wants to know if you are an independent thinker. Explain that you would take the time to try and figure out the answer, but you are not afraid to ask questions if you need to.

Rachelle's Answer #1
"If I had a client ask me about something that I didn't know enough about, I would find the answer for them before giving a potentially false answer. I am okay with admitting when I don't know something, and I love to learn new things. Of course, I would find the answer quickly by asking the appropriate person or finding it within the company's internal resources."
Rachelle's Answer #2
"I am accustomed to having to think on my feet and come up with a creative answer based on the information I have at hand. With that said, I'm not going to tell a client something that is untrue or could potentially create a long-term issue. I'm not afraid of putting myself in a position where I don't know everything or am not the expert. I am happy to get out of my comfort zone to grow, learn, and help a customer. I will not hesitate to involve the appropriate parties, do my research, and work collaboratively to solve the situation."
11.
Do you have reliable transportation?
Even if you're not expected to drive for the job, you will need to have some form of reliable transportation. If you take the bus or ride a bike, that works too! Merely share that you have the means to get to work consistently and on time.

Rachelle's Answer #1
"I have reliable transportation. I have a well-maintained vehicle, and I am comfortable with the amount of travel required to get to your office every day."
Rachelle's Answer #2
"I take public transit; however, I find it to be very reliable. I was late to work only once last year, and that was due to a snowstorm which stalled all of our employee's commute - including those with personal vehicles. Rest assured, I am reliable and will always come to work on time."
12.
Would you say you are a better verbal or written communicator?
In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Rachelle's Answer #1
"I prefer verbal communication because I feel that with written communication, miscommunication can happen due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."
Rachelle's Answer #2
"I like to leverage both methods of communications when dealing in business. Sometimes, situations call for verbal communications and other times, written. As a rule of thumb, I tend to practice verbal communications, with written follow up or vice versa. Utilizing multiple methods creates repetition and therefore, change."
13.
Have you progressed in your career as you have expected?
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Rachelle's Answer #1
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Rachelle's Answer #2
"I have been cautious when paving my career path. Things have gone very well for me so far, and I am thankful for that. This position with Williams Gas Pipeline-Transco will be a perfect compliment to both my short and long-term career plan."
14.
Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Williams Gas Pipeline-Transco?
The interviewer wants to know that you continue to better yourself by gaining new skills and strengthening your existing skills. Discuss what you believe to be the most valuable skill acquired in the past year. Explain to the interviewer that you are excited for the opportunity to grow yourself, professionally.

Rachelle's Answer #1
"I think it is imperative to introduce new skills to my repertoire continually. This year, I am most excited about the coding knowledge I have gained. This knowledge has helped me to expand my abilities in more areas than I initially expected, and I hope to utilize my coding skills in this position with Williams Gas Pipeline-Transco."
Rachelle's Answer #2
"Here is a list of transferable skills that you may have gained in your most recent work history:

- Writing new procedures
- Ability to quickly take and understand instruction
- Professional written communication
- Learning a new industry or trade
- Public speaking or presenting
- Delegating tasks
- Hiring, terminating, and on-boarding"
15.
Williams Gas Pipeline-Transco has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
Williams Gas Pipeline-Transco wants to know that you think about the future and are actively working towards your career goals. Better yet, they want to know how working for them will help you to accomplish those goals! Take a look at the job postings available with Williams Gas Pipeline-Transco. Perhaps there is a particular location or department to which you would like to transition. Talk to the interviewer about the ways you could see your career flourishing with Williams Gas Pipeline-Transco.

Rachelle's Answer #1
"I noticed that Williams Gas Pipeline-Transco has opportunities for management and new employee training. My goal would be to become a corporate trainer with Williams Gas Pipeline-Transco because I know the industry well and have been told that I am a talented mentor and teacher. I believe there are many great opportunities for my career to flourish with Williams Gas Pipeline-Transco and I look forward to spending many years with your company."
Rachelle's Answer #2
"I have some pretty lofty career aspirations, and after researching your organization and learning more about this position, I feel that this role fits with my future aspirations. I would love to see myself promoted based on my hard work and results, eventually managing my team."
More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
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All Interview Topics
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30 Williams Gas Pipeline-Transco Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. If we hire you at Williams Gas Pipeline-Transco, how will you make an impact in the first 90 days?
  2. The utilities industry is highly regulated. How do you stay on top of policy changes and trends related to our business?
  3. Do you have experience in corrective discipline and terminations?
  4. Would you be willing to work over 40 hours a week?
  5. Why do you want to pursue a career opportunity in the utilities industry?
  6. Have you personally used the services of Williams Gas Pipeline-Transco? If so, what was your overall experience?
  7. Describe your leadership skills.
  8. Our industry is highly competitive. In your opinion, what are we doing right at Williams Gas Pipeline-Transco? What could we be doing better?
  9. Why do you want to work for Williams Gas Pipeline-Transco?
  10. What would you do if a client asked you about a product or service and you were unsure of the answer?
  11. Do you have reliable transportation?
  12. Would you say you are a better verbal or written communicator?
  13. Have you progressed in your career as you have expected?
  14. Tell me about the most important skill you have gained in the past year. How will that skill help you succeed in this role with Williams Gas Pipeline-Transco?
  15. Williams Gas Pipeline-Transco has many different departments and growth opportunities. Where would you like to see your career go with us in the next couple of years?
  16. What are your greatest strengths? How will these skills benefit Williams Gas Pipeline-Transco, if hired?
  17. At Williams Gas Pipeline-Transco we believe in continued education opportunities. What course or workshop would you take, if given the opportunity?
  18. Sometimes our customers do not understand their bill and they will reach us with questions. Tell me about your communication skills and how you would respond to an irate customer.
  19. Give me an example of a time when you went above and beyond.
  20. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
  21. How do you manage a large workload?
  22. How do you determine priorities when you have multiple projects due?
  23. How do you handle stress?
  24. On a scale from 1 to 10, how honest are you?
  25. How can we motivate you on the job?
  26. How do you respond to feedback?
  27. When do you best demonstrate yourself as a leader?
  28. Tell me about yourself.
  29. What are your salary expectations?
  30. What questions do you have for me?
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