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Whole Foods Interview Questions
1. How well do you handle customer complaints?
Professional Answer
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Whole Foods is headquartered in Austin, TX. The company has been in operation since 1980 and has yearly revenues of 9.25 Billion with approximately 55,000 employees. Whole Foods is a publicly traded company, trading under the symbol WFMI. Follow Whole Foods on Twitter at @WholeFoods. To get an even further insight into Whole Foods, check out their Blog. Read about the company culture, corporate mission, and discover any job openings at Whole Foods, by visiting their Career Page. If you need help finding more information about Whole Foods, visit their Website.
Whole Foods Interview Questions
2 of 39
Where do you see yourself in five years?
 
User Submitted Interview Answers
1.
I understand Whole Foods Market is looking at property in St Pete. If I am chosen for FE supervisor, I would use this time to learn from a seasoned team, with a seasoned team leader. From there, I would love to apply for customer service associate team leader.
 
2.
I would love to master the Whole Body Associate Team Leader position and eventually work my way up within the company.
 
3.
Hopefully mastering position leading into the next management stage.
 
4.
I see myself graduating from the Nutritional science degree if I get accepted to this program this year. I'm hoping to produce my own product for whole foods market.
 
5.
in U S A.
 
Question
3 of 39
How often are you late for your responsibilities, such as school or work?
 
User Submitted Interview Answers
1.
I was late for work about 3 times due to snow or traffic. I always made sure to call in advance to let my manager know I would be late.
 
2.
I'm not late. I think it's very important to be on time and lead bu example.
 
3.
I hate being late. I am usually the one that shows up early for stuff.
 
4.
Honestly, I am seldom late to school or work. In fact, I hate to be late, I hate it!
 
5.
I rarely or if ever late, I like being on time and as a leader I feel that is important to lead by example and be on time. I try to always leave 1 hr in advance of the time it take me to get there just incase of any traffic.
 
Question
4 of 39
Why would you like to work at Whole Foods?
 
User Submitted Interview Answers
1.
I have a passion for healthy eating and want to have fun at my job.
 
2.
I would like to work at Whole Foods mainly because I have a tremendous passion to help the customers with their needs. Especially if is about eating well.
 
3.
I admire Whole Foods dedicated commitment to making a positive difference in the lives of consumers through offering the healthiest foods available.
 
4.
I would like to work at whole foods because I love the environment, the variety of choices and the focus on team work.
 
5.
I would like to work for whole foods because I hVE A PASSION TO SELL it is a great company.
 
Question
5 of 39
What is your best personal trait?
 
User Submitted Interview Answers
1.
Being able to work with my different people with many different backgrounds.
 
2.
I am good at working with people.
 
3.
I get along well with others.
 
4.
Genuine, good natured, hard working, dependable, self starting.
 
5.
I am a very outgoing person with perfected social skills.
 
Question
6 of 39
What's your favorite meal?
 
User Submitted Interview Answers
1.
My favorite meal righ now is salmon withe a grapefruit sauce and coucous with spinach and sundried tomatoes and garlic broccoli.
 
2.
Steak and potatoes with asparagus.
 
3.
Spinach salad with almonds, roasted chicken.
 
4.
Chicken parmesain with hand- pulled noodles.
 
5.
Homemade gnocchi and tomato sauce with shredded Parmesan.
 
Question
7 of 39
Name your three best qualities?
 
User Submitted Interview Answers
1.
Honest, sociable, and making people happy!
 
2.
Knowledge of meat operations,great cutomer service & being resourcefull when oppertunities arise.
 
3.
I am good at working with people, i am reliable and resposible.
 
4.
I am extremely hard working, personable and very driven.
 
5.
I am good at working with peope, honset,resposible.
 
Question
8 of 39
Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
 
User Submitted Interview Answers
1.
Yes, I helped many people with their diet. I do believe eating healthy is important, so I love helping people with diet. My major is Nutritional science, that's how much I love it!
 
2.
Enrolling students at UOP
 
3.
Yes to give good advice ,helped by diffrent the person what ever needs ,clothes money, and food to go to school.
 
4.
By asking good questions. I ask them what they think is going well and what is not going well. How they are planning to do something and if they would like some input from me.
 
5.
Yes, by mentoring at least 12 high school students doing their co-op programs.
 
Question
9 of 39
Why do you feel you will be better suited for this job than the other applicants?
 
User Submitted Interview Answers
1.
My passion for my craft and my desire to grow both personaly and professonaly.
 
2.
I have a passion for cooking and have been involved with special diets for the past 10 years. I know the importance these diets play in a person heath. I also have the skills to guide and product knowlege to help in the perperation.
 
3.
I love people and doing wait I can to make my team members happy and my customers.
 
4.
I like team building and I like working with people who share the same passion as I do.
 
5.
I am passionate about healthy eating and enjoy working with people.
 
Question
10 of 39
Do you need a job at Whole Foods or just working for fun?
 
User Submitted Interview Answers
1.
I need and want a job at whole foods, it would be such a privilege to work in an environment that is ethically linked and is at the same time a fun place to work.
 
2.
Of course I need a job, but I like to make it as fun as possible while doing the right stuff.
 
3.
My overall goal here at whole foods is to grow and have fun while growing.
 
4.
I need a job but I am also looking to have fun at work.
 
5.
Yes, I've been trying to apply at Whole Foods because it will benefits me!
 
Question
11 of 39
What would you do if a coworker asked you to help steal?
 
User Submitted Interview Answers
1.
Say no and go about my work, then report the suspicious behavior to management.
 
2.
I would report this activity to the store manager, team leader or call the team member tip line.
 
3.
I would respectfully decline and continue my work. Then inform management.
 
4.
I would say no, and I would suggest he/she will be caught and get in trouble. If I found out that person steal from the company, I would report to leadership.
 
5.
Tell them no...go about my job. I would also alert management.
 
Question
12 of 39
Do you prefer working in a team environment or alone?
 
User Submitted Interview Answers
1.
I prefer working as a team, that's for sure!
 
2.
Working as a team, we can always learn/teach from others.
 
3.
Team environment,think we could learn from each other.
 
4.
Team ! if you work in a team more stuff can be done faster.
 
5.
I prefer working in a team.
 
Question
13 of 39
What do you know about the quality of products we sell?
 
User Submitted Interview Answers
1.
Very high quality, non-GMO products, and its not only products but whole foods reaches out to the community.
 
2.
The products sold are both natural and oragance and GMO free. When ever possible grown in our own valley.
 
3.
I know through my research that whole foods has and does business with local growers to bring the best quality localy grown goods to the consumer.
 
4.
Cage free eggs no artificial Flavors are color no added preservatives.
 
5.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
 
Question
14 of 39
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
When my Manager and Assistant Manager were on vacation, I was the MOD and there was no schedule made and none of the department managers had access to the schedules, so first I had to quickly draft a schedule and informed all employees of their breaks and lunch times.
 
2.
I created a club called the Holistic health which is about eating healthier. I was the leader since I created this club. My duties were to help the students eat healthier and what are the benefits of healthy eating, etc.
 
3.
Being a manager at my job meant being a leader each day. I had to effect each person in a positive manner to make things work well. And usually they did!
 
4.
Stuck in dew with many people had to organize hotel room, transportation, etc.
 
5.
Had to train an experince meat cutter how to mercahdise pruduct for better yeld. Outcome better looking product with less waste.
 
Question
15 of 39
Tell me about a time you received good customer service.
 
User Submitted Interview Answers
1.
I was checking out at Whole Foods and the cashier noticed that my cloth bag had a few tears at the bottom, so the produce might fall out. He gave me a new cloth bag for free, because he didn't want me to lose any groceries but he also didn't want me to have to use plastic! This showed great consideration and an emphasis on sustainability.
 
2.
When I needed some plumbing supplies I was shown where product was & suggested other alternitives.
 
3.
I have always received good service when ordering sliced meats at the whole foods market. they are respectful about getting the amount right.
 
4.
One time a cashier saw my torn bag and gave me a new one for free.
 
5.
I once had a retailer call me at home to tell me of an error on my bill and to let me know they immediately credited my account and would like to buy me a beverage for the mistake the next time I was in the store.
 
Question
16 of 39
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
If I found myself without enough time..and lots of things to do. I asked for assistance.
 
2.
I had a group leaving for the airport who needed to out in a hurry and a brakfest metting both at tyhe same time . I called another chef from the line to to put out the meeting while I served the the group who had to be the airport. Both completed to satisfaction.
 
3.
When our ordering systems were down and the orders were due by 12, my assitant had called in and I had to manually record my orders and I enlisted the help of another employee to cover the floor while I places my order.
 
4.
CHFA show time is a prime example of having to do orders and also get them put away on time. The priority was what was most needed in the store, followed by time limits for orders from suppliersl.
 
5.
I was on a few archaeological digs--one in Connecticut, one in Ireland, and one in France. Each of them challenged me equally as much to work quickly as possible without losing accuracy and to ultimately be a better worker. The smallest artifact could be missed or damaged if I weren't careful enough. The site in France that I worked on had the largest number of bones because it was a cave that served as a shelter for humans thousands of years ago. One of my tasks was to process artifacts and fill out forms to record the identities, locations, etc.. Of the artifacts from the area that I was designated to. The biggest challenge was removing one artifact without disturbing another.
 
Question
17 of 39
Do you have any friends or relatives that work at Whole Foods?
 
User Submitted Interview Answers
1.
No, I don't have any friends on relatives, but I get along with all of the employees! I'm always smiling and I tend to be thrilled when I see them.
 
2.
No I do not whole foods is new to our area and region.
 
3.
Yes, I have a friend named Marixsa who works here.
 
4.
No, whole foods is new to our area and region of the country.
 
5.
I do not however, I have many friends and family who shop here!
 
Question
18 of 39
Tell me about a time you had a difficult customer and what you did to difuse the situation.
 
User Submitted Interview Answers
1.
I talked calmly and slowly. I repeated what they said in different words to make sure I understood the issue and also told them I would work to correct the situation.
 
2.
We ran out of decaf coffee beans. A regular customer could only drink decaf so I suggested other alternatives one of which she was surprised we offered and ordered it.
 
3.
I had a customer who wanted to return something that was over 50 dollars however the customer did not have a receipt and no id, I let the customer know the policy that we are not allowed to do returns with out one or the other I told her that I would have to get approval I called the shifty on duty and they where okay with the return I apologized to the customer and let her know next time she would have to have the receipt and or state id.
 
4.
Getting ready to leave when customer ask if we had more steak in back did not like the ones in case so I stayed a few minutes over & cut some to his order.
 
5.
I apology to them.
 
Question
19 of 39
How would your references describe you?
 
User Submitted Interview Answers
1.
Personable, honest, outgoing, determined, funny.
 
2.
Hard working, focused, driven and personable.
 
3.
My references would say I'm extremely hard working, driven, persistant and fun.
 
4.
I real outgoing person willing to go above and beyond.
 
5.
Honest, hardworking, reliable, friendly, good natured.
 
Question
20 of 39
What do you like most about Whole Foods?
 
User Submitted Interview Answers
1.
So many vegan food choices!
 
2.
The quality of the merchandise carried, and the care for the customers.
 
3.
The fact that all the food is delicious and nutritious.
 
4.
Reasonable priced, and more healthier options.
 
5.
I like that they really make an effort to provide great quality foods as well as locally grown foods to their customers. After all, you are what you eat.
 
Question
21 of 39
Have you shopped at Whole Foods before?
 
User Submitted Interview Answers
1.
Yes, I literally spend my whole pay check at whole foods. They sell many vegan food choices which I love! Also, it smells good and it just beautiful.
 
2.
Yes, I shop at Whole Foods regularly. I'm a vegetarian and there's just no other store where I can find fresher produce and more vegetarian options.
 
3.
I love shopping at Whole Foods it is a sensory experiance, involving sight sounds smells and best of all taste.
 
4.
Yes. I shop at Whole Foods all the time. I love the variety of choices. I love the friendliness and knowledge of the staff.
 
5.
Yes I shop very often. It is my favorite supermarket.
 
Question
22 of 39
Why do you think you will like working at Whole Foods?
 
User Submitted Interview Answers
1.
I think the single most important factor for happiness at a job is how you feel about the team you're working with - and I get the sense that I would fit in very well with this team. It seems to me that your staff is very friendly, enthusiastic, and talented.
 
2.
It's one of the best companies to work for. i enjoy helping customers.
 
3.
I heard a wonder full things about Whole food . i would like to be the part of whole food worker whole food is a good place
 
4.
I've heard very good feedback about the store and i love the environment when i come in.
 
5.
I love the store experience and healthy life style. I also like to have fun at my job.
 
Question
23 of 39
When was the last time you contributed to a team effort and what was your role?
 
User Submitted Interview Answers
1.
We had to discuss plans for company merge. This called for technical people, end users and regional employees. I setup meetings and setup brief agenda for meeting and then we discussed as team follow up items and who was going to do what.
 
2.
Everyday in the kitchen is a team effort, from prepping the food to washing dishes, we all work together as a unit.
 
3.
I contributed by getting all employees to work as a team and praised them after they did a good job.
 
4.
Getting shoping carts role doing it in a timely manner.
 
5.
Last year and i had to package ribs to put out in the case.
 
Question
24 of 39
Do you have an interest in learning about the products we sell at Whole Foods?
 
User Submitted Interview Answers
1.
Yes I feel in order to give great customer service you must have knowledge on the products you sell. As a cashier you are the last impression that we give the customer.
 
2.
Of course, I am currently studying nutrition so I would love to learn more about what whole foods products are all about.
 
3.
Very much i even eat like this.
 
4.
Yes i am very interested in learning about all products whole food sells.
 
5.
Yes of course. I am very interested in healthy food.
 
Question
25 of 39
Have you ever called off from work before?
 
User Submitted Interview Answers
1.
Yes, but I used to rarely call in sick. I work at UPS which is all about lifting packages, etc so you can get hurt if you don't work safe. If I work at a store, I don't think I will ever call in sick because I eat very healthy and take care of my self!
 
2.
I have called off from work twice in the 2 1/2 years that I worked with Vitamin Cottage. Once I had pneumonia, the other time I had the flu.
 
3.
No i have never called in sick at any job i have had.
 
4.
No, as it was my business, I had to be there.
 
5.
Yes, I have but I always have given my manager plenty of notice at least 8 hours of that call off. I do not come to work to infect other people or under perform.
 
Question
26 of 39
Would you say you are a sociable person?
 
User Submitted Interview Answers
1.
Yes, I love people and enjoy learning from people.
 
2.
Yes. I love talking to strangers and hearing their stories. I especially love finding the one topic they get very excited about and asking them questions about it.
 
3.
Yes very socialble I always greet evryone with a hand shake and a extended hand.
 
4.
Yes, I love to be around people. I am very friendly toward them.
 
5.
Yes I am I always greet people with a warm smile and an extended hand.
 
Question
27 of 39
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
The rule was not fair.
 
2.
If i thought a rule was not fair i spoke with the manager about it.
 
3.
Employee lost sister in law in death and company rules were to only get one day off. I went to HR and asked that he get two days since the funeral and the death were all during the work week. It was granted.
 
4.
The rules is very good and easy to work in the company.
 
5.
Not applicable as I made the rules.
 
Question
28 of 39
What do you know about Whole Foods?
 
User Submitted Interview Answers
1.
I know that it is a company that sets high standards for their food. Only organic or all natural foods make the cut. Environmentally friendly as well.
 
2.
Whole Foods is a grocery store that sells high qualities food. They sell almost everything, you name it, it is there. Also, they care about health, so they sell a lot of organic food and I've read how whole foods would eliminate bad food if people vote it out.
 
3.
They have many programs that deal with helping the local community, cities(one of them being the south side of Chicago) and food programs in about 60 countries.
 
4.
Very big on natural and organic products, and value their employees very much.
 
5.
Started small, built from excellent quality products and customer service.
 
Question
29 of 39
What is your philosophy on eating well?
 
User Submitted Interview Answers
1.
Eating well is vital and we must eat well to function fully.
 
2.
I like to eat more vegetable and i like to go gym to make burn my calorries.
 
3.
I like to eat as close to the source as possible as well as eating seasonally, I also believe in eating the healthiest, cleanest products possible and would rather eat a small amount of something within those lines rather than a bunch of something else.
 
4.
I believe in the 80/20 well. We need to take good care of our bodies most of the time and occasionally indulge on things we know are not as good for us.
 
5.
My philosophy on eating well is that when you eat well you are helping your body stay healthy.
 
Question
30 of 39
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
I would certainly stop with what I am doing to help an angry customer. I would listen carefully and ask them what I can do to make them happy and then I will try my best to help.
 
2.
I would stop and give the customer why attention. Depending on the issue, I would either attempt to resolve it myself or find a Team Leader to assist the customer.
 
3.
I would stgop my task and talk to the customer and help them find whatever they were looking for and listen to them.
 
4.
Working at the brewery is always a team effort, everyone on the packaging line has a specific role and contributes to success.
 
5.
Customers come first so I would stop the task that I was doing and do everything I can to understand why the customer is angry and make it right.
 
Question
31 of 39
Have you noticed our employees give excellent customer service, will you be able to do the same?
 
User Submitted Interview Answers
1.
I have noticed and believe that with my skills and experience that delivering excellent customer service would be natural for me.
 
2.
Yes I have a big experiences to work wi5h the customers.
 
3.
Absolutely! This level of customer service is one of the many attractions of whole foods stores.
 
4.
Yes, and yes I think I would be able to do the same, my goal is to make this guest feel as comfortable as possible and make them wanna come back to the store.
 
5.
Yes I use that experence to help me grow my own knowledge and promote a better service.
 
Question
32 of 39
Why should we not hire you?
 
User Submitted Interview Answers
1.
There isn't any good reason not to hire me.
 
2.
Missing out on me becoming an asset for this company.
 
3.
There is no reason to not hire me, unless Rod Serling shows up and Whole Foods is no longer the unique, innovative company it has always been.
 
4.
Unless there is no available employment or no growth for hard and industrious workers.
 
5.
There is no reason why you should not hire me.
 
Question
33 of 39
What is your favorite food at Whole Foods?
 
User Submitted Interview Answers
1.
Seeduction bread.
 
2.
Big doughy pretzels, mt. Tam cheese and chantilly cake.
 
3.
Chantilly cake,Brussel sprouts and pumpkin cheesescake.
 
4.
Its probably a tie between the sushi and the pizza.
 
5.
My favorite food at Whole Foods is the peanut butter. I love that a customer can pick out the type of peanut butter that he or she wants.
 
Question
34 of 39
If you could prepare and share a dinner with anyone, who would it be and what would you make?
 
User Submitted Interview Answers
1.
Bill murray.
 
2.
My mom, red beans and rice, cornbread and brownies.
 
3.
It would be with my family and I would make a turkey on the grill.
 
4.
Usually I cook for my daughter and her friend I make good salad, fish and juice.
 
5.
The dalai lama and it would be a Thai chili broccoli salad.
 
Question
35 of 39
How would you handle an irate customer that has screamed at you for three minutes straight?
 
User Submitted Interview Answers
1.
Listen calmly and try to resolve problem & or call manager for assistance.
 
2.
I would listen calmly, I will not obviously scream back at the customer. To solve his/her problem, I would listen carefully and try to solve it. If I am not able, I will ask a team leader to assist this person.
 
3.
Calmly listen to their entire situation, apologize that the problem had to occur, explain what solutions are available and help them from there.
 
4.
I would stay calm and first and foremost acknowledge their anger/disappointment. I would not take it personally, because you never know what his/her day might have been like. I would apologize and take steps towards solving the problem at hand immediately.
 
5.
I apologize..and ask them what they would like me to do for them.
 
Question
36 of 39
Tell me about your experience working in retail?
 
User Submitted Interview Answers
1.
I don't have experience as I've always worked at warehouses, however, I shop at retail stores a lot and so I know how it works. I am a fast learner and I know what it takes to work as a team.
 
2.
Been in retail for the past 7 years. All front of the house, customer service stuff.
 
3.
I have work at publix for 12 years.
 
4.
Well i have had good experience with my jobs.
 
5.
Its was a good learning experience.
 
Question
37 of 39
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
I focus my responsiblity.
 
2.
I get befor 10 minte and i will talk alitel with my co workrs and ready to work.
 
3.
I prepar my self for the next day.
 
4.
There was a time that a customer was very angry because she had lost something that was very personal to here, she came to the customer service desk and was crying she had lost her glasses and she said she had looked every where and couldnt find it I told her I would write down her name and number and I gave her the store card and told her I would look for it. I found it upstairs in the cafe I called her and she was so delighted. When she came and picked the glasses up I was not at work but she wrote a rave and rants card out for me. She was very happy and delighted.
 
5.
Student didn't have access to computer, or know how to work a computer. Walked him through the process of conducting an email, to attaching a file in an email. Spent about 10 hours working with him before he even started his first class.
 
Question
38 of 39
What are some of your weaknesses?
 
User Submitted Interview Answers
1.
I would stop and listen to the customer. I would either resolve it myself, or find a Team Member or Team Leader to fix the issue.
 
2.
Very rarely, as I think it's important to be on time. If I know that I'm going to be late, I call immediately.
 
3.
I am not very good at communicating directly to customers. I'm always trying to improve my communication skills. But don't misunderstand, I like to help people and I try my best to communicate.
 
4.
I see myself working for whole foods.
 
5.
I've always striven to give the customers I've helped exceptional customer service.
 
Question
39 of 39
How can I trust you not to steal?
 
User Submitted Interview Answers
1.
I'm an honest person and I would never do anything to jeapordize my career.
 
2.
I 'm honest and reliable person.
 
3.
I am honest.
 
4.
I guess only time could tell, but I promise you I wont.
 
5.
I dont believe in stealing. A person without integrit has little inside worth. I strive to be as positive and good as I possibly can.
 
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Founder of Mockquestions.com


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