1. How well do you handle customer complaints?
With no problem ,listen calmly & try to resolve issue myself, with team member or manager.
I handle them with the upmost standard meaning the customer is always right.
I am fairly seasoned as a former restaurant manager.
I keep a fresh open mind and listen , react, follow through, and to a sucessful concuclusion.
With a grain of salt, bite my tongue and take care of their needs and hear what they are actually saying and just not the tone of their voice.
2. Why would you like to work at Whole Foods?
I would like to work at Whole Foods mainly because I have a tremendous passion to help the customers with their needs. Especially if is about eating well.
I admire Whole Foods dedicated commitment to making a positive difference in the lives of consumers through offering the healthiest foods available.
I have a passion for healthy eating and want to have fun at my job.
I would like to work at whole foods because I love the environment, the variety of choices and the focus on team work.
I would like to work for whole foods because I hVE A PASSION TO SELL it is a great company.
3. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
When someone was so upset - it was better to listen and resolve to make them happy than to explain when they are in the mindset to listen.
It is better to agree with a person who is in a rant about something. Not agree always adds fuel to the fire.
I had a customer who could never be pleased the only sucessful out come is to agree to make the customer happy.
Had a customer that just didnt want to hear the truth about a situation. Could not please her. Was easier to agree and apologize with them then to let it keep spiral out of control.
I do believe it is better to be agreeable in a situation rather than continue the argument. You gain nothing by arguing, so it is best to try to solve the problem by agreeing, etc.
4. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
Yes, I helped many people with their diet. I do believe eating healthy is important, so I love helping people with diet. My major is Nutritional science, that's how much I love it!
Enrolling students at UOP
Yes to give good advice ,helped by diffrent the person what ever needs ,clothes money, and food to go to school.
I picked out my replacement. I trained her..and gave her the confidence to know that she could do the job!
I have helped a TM reach his goal , he was once a boothie and the got stepped down and them came over to our store to be a boothie! I seen his potential and ask him his future goals he wanted to move up and I prepared him for the next step helping him run his floor and learning back of the house work he went for a supervisor a=interview and got the job.
5. Where do you see yourself in five years?
I understand Whole Foods Market is looking at property in St Pete. If I am chosen for FE supervisor, I would use this time to learn from a seasoned team, with a seasoned team leader. From there, I would love to apply for customer service associate team leader.
I would love to master the Whole Body Associate Team Leader position and eventually work my way up within the company.
I see myself graduating from the Nutritional science degree if I get accepted to this program this year. I'm hoping to produce my own product for whole foods market.
Hopefully mastering position leading into the next management stage.
in U S A.
6. Name your three best qualities?
Honest, sociable, and making people happy!
Knowledge of meat operations,great cutomer service & being resourcefull when oppertunities arise.
I am good at working with people, i am reliable and resposible.
I am extremely hard working, personable and very driven.
I am good at working with peope, honset,resposible.
7. What is your best personal trait?
Being able to work with my different people with many different backgrounds.
I am good at working with people.
I get along well with others.
I make people happy.
I'm never lacking in creative ideas.
8. What's your favorite meal?
My favorite meal righ now is salmon withe a grapefruit sauce and coucous with spinach and sundried tomatoes and garlic broccoli.
Torn between a nice steak and mexican. If I combine them....YUM!
I would have to say.............. Baked ziti.... I liove pasta lol.
A nice juicy stake, along with roasted vegetables and garlic mash potatoes.
Sea bass with grilled asparagus and spinach salad.
9. How often are you late for your responsibilities, such as school or work?
I was late for work about 3 times due to snow or traffic. I always made sure to call in advance to let my manager know I would be late.
I'm not late. I think it's very important to be on time and lead bu example.
I hate being late. I am usually the one that shows up early for stuff.
Honestly, I am seldom late to school or work. In fact, I hate to be late, I hate it!
I rarely or if ever late, I like being on time and as a leader I feel that is important to lead by example and be on time. I try to always leave 1 hr in advance of the time it take me to get there just incase of any traffic.
10. Describe a time when you had to sacrifice quality to complete a job?
Focus on the big picture rather than the small deatils.
I sucrifice the ende of my responsible as far as i can.
Could it do that.
I had a jump in numbers in a banqete with 5 minutes notice. Our team had to add 50 meals . We all did our jobs dug in and produced what was needed to complete our mission.
We had been given 5 minutes noticed that the nimber of guest increased at a banquet . With out panic our team had to not only prep but plate up the extra plates with out a time lapse in service . We did and the out come was succesful.
11. Do you need a job at Whole Foods or just working for fun?
Of course I need a job, but I like to make it as fun as possible while doing the right stuff.
My overall goal here at whole foods is to grow and have fun while growing.
I need a job but I am also looking to have fun at work.
I need and want a job at whole foods, it would be such a privilege to work in an environment that is ethically linked and is at the same time a fun place to work.
I need to work.
12. What would you do if a coworker asked you to help you steal?
Tell them no...go about my job. I would also alert management.
Say no and go about my work, then report the suspicious behavior to management.
I would respectfully decline and continue my work. Then inform management.
I would say no, and I would suggest he/she will be caught and get in trouble. If I found out that person steal from the company, I would report to leadership.
I would report this activity to the store manager, team leader or call the team member tip line.
13. Why do you feel you will be better suited for this job than the other applicants?
I have a passion for cooking and have been involved with special diets for the past 10 years. I know the importance these diets play in a person heath. I also have the skills to guide and product knowlege to help in the perperation.
I love people and doing wait I can to make my team members happy and my customers.
I like team building and I like working with people who share the same passion as I do.
My passion for my craft and my desire to grow both personaly and professonaly.
I feel like I know a lot about Nutrition, hence, food, etc. I've read some books about Nutrition. I pretty much know almost all the name of plant-based food. I'm always smiling and I make people happy. Also, I make my boss look good because I work hard.
14. Do you prefer working in a team environment or alone?
I prefer working as a team, that's for sure!
Team environment,think we could learn from each other.
Team ! if you work in a team more stuff can be done faster.
Working as a team, we can always learn/teach from others.
I prefer working in a team.
15. What do you know about the quality of products we sell?
Very high quality, non-GMO products, and its not only products but whole foods reaches out to the community.
The products sold are both natural and oragance and GMO free. When ever possible grown in our own valley.
Cage free eggs no artificial Flavors are color no added preservatives.
I know through my research that whole foods has and does business with local growers to bring the best quality localy grown goods to the consumer.
I know that they are all natural and organic, non-GMO foods. They are grown ethically and packaged with an emphasis on sustainability. They are healthful and nourishing.
16. Tell me about a time you had a difficult customer and what you did to difuse the situation.
We ran out of decaf coffee beans. A regular customer could only drink decaf so I suggested other alternatives one of which she was surprised we offered and ordered it.
I had a customer who wanted to return something that was over 50 dollars however the customer did not have a receipt and no id, I let the customer know the policy that we are not allowed to do returns with out one or the other I told her that I would have to get approval I called the shifty on duty and they where okay with the return I apologized to the customer and let her know next time she would have to have the receipt and or state id.
I talked calmly and slowly. I repeated what they said in different words to make sure I understood the issue and also told them I would work to correct the situation.
Getting ready to leave when customer ask if we had more steak in back did not like the ones in case so I stayed a few minutes over & cut some to his order.
I apology to them.
17. How would your references describe you?
Personable, honest, outgoing, determined, funny.
Hard working, focused, driven and personable.
My references would say I'm extremely hard working, driven, persistant and fun.
I real outgoing person willing to go above and beyond.
Outgoing, fun, loyal, dependable, smart...and the list goes on!
18. Do you have any friends or relatives that work at Whole Foods?
No, I don't have any friends on relatives, but I get along with all of the employees! I'm always smiling and I tend to be thrilled when I see them.
No I do not whole foods is new to our area and region.
I had one friend working in Jacksonville. He has since left employment.
My owner at my last job was a Whole Foods regional manager and my store team leader was a sign artist for Whole Foods.
I have grown closely with my leadership and team members.
19. Tell me about a time you received good customer service.
I was checking out at Whole Foods and the cashier noticed that my cloth bag had a few tears at the bottom, so the produce might fall out. He gave me a new cloth bag for free, because he didn't want me to lose any groceries but he also didn't want me to have to use plastic! This showed great consideration and an emphasis on sustainability.
When I needed some plumbing supplies I was shown where product was & suggested other alternitives.
One time a cashier saw my torn bag and gave me a new one for free.
At Whole Foods, there was a product not in stock. The associate showed me similar products and then took my name and phone number down. Theyd call me when the product was in stock and would set aside the amount I wanted to buy.
One time I was shopping at a wholefoods location and my back was ripping at the bottom the team member that was checking me gave me a new bag so that my stuff will not fall out .
20. Tell me about a time when you had to be a leader. How was the outcome?
When my Manager and Assistant Manager were on vacation, I was the MOD and there was no schedule made and none of the department managers had access to the schedules, so first I had to quickly draft a schedule and informed all employees of their breaks and lunch times.
I created a club called the Holistic health which is about eating healthier. I was the leader since I created this club. My duties were to help the students eat healthier and what are the benefits of healthy eating, etc.
Being a manager at my job meant being a leader each day. I had to effect each person in a positive manner to make things work well. And usually they did!
Had to train an experince meat cutter how to mercahdise pruduct for better yeld. Outcome better looking product with less waste.
Stuck in dew with many people had to organize hotel room, transportation, etc.
21. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
If I found myself without enough time..and lots of things to do. I asked for assistance.
I had a group leaving for the airport who needed to out in a hurry and a brakfest metting both at tyhe same time . I called another chef from the line to to put out the meeting while I served the the group who had to be the airport. Both completed to satisfaction.
When our ordering systems were down and the orders were due by 12, my assitant had called in and I had to manually record my orders and I enlisted the help of another employee to cover the floor while I places my order.
Things that can be delegated I delegated , and I would to the rest.
I did the most important items first and sought out help to complete everything else.
22. Why do you think you will like working at Whole Foods?
I think the single most important factor for happiness at a job is how you feel about the team you're working with - and I get the sense that I would fit in very well with this team. It seems to me that your staff is very friendly, enthusiastic, and talented.
It's one of the best companies to work for. i enjoy helping customers.
I heard a wonder full things about Whole food . i would like to be the part of whole food worker whole food is a good place
I've heard very good feedback about the store and i love the environment when i come in.
Goes back to prior answers really. I like the commitment.
23. What do you like most about Whole Foods?
So many vegan food choices!
The fact that all the food is delicious and nutritious.
The quality of the products and the employee interactions.
I like how whole foods is not a regular grocery store. Whole foods is unique in that they work with local vendors to make better living choices and they strive to make employees happy.
The quality of the merchandise carried, and the care for the customers.
24. Have you shopped at Whole Foods before?
Yes, I literally spend my whole pay check at whole foods. They sell many vegan food choices which I love! Also, it smells good and it just beautiful.
Yes, I shop at Whole Foods regularly. I'm a vegetarian and there's just no other store where I can find fresher produce and more vegetarian options.
I love shopping at Whole Foods it is a sensory experiance, involving sight sounds smells and best of all taste.
Yes. I shop at Whole Foods all the time. I love the variety of choices. I love the friendliness and knowledge of the staff.
Whole foods is new to our area and I have never shopped at their stores but I am familer with the operation through web searches and I like their business concepts.
25. When was the last time you contributed to a team effort and what was your role?
We had to discuss plans for company merge. This called for technical people, end users and regional employees. I setup meetings and setup brief agenda for meeting and then we discussed as team follow up items and who was going to do what.
Everyday in the kitchen is a team effort, from prepping the food to washing dishes, we all work together as a unit.
I contributed by getting all employees to work as a team and praised them after they did a good job.
Getting shoping carts role doing it in a timely manner.
Last year and i had to package ribs to put out in the case.
26. What do you know about Whole Foods?
I know that it is a company that sets high standards for their food. Only organic or all natural foods make the cut. Environmentally friendly as well.
Whole Foods is a grocery store that sells high qualities food. They sell almost everything, you name it, it is there. Also, they care about health, so they sell a lot of organic food and I've read how whole foods would eliminate bad food if people vote it out.
Lots! I have read over the standards. Shopped at the stores.
That they high standards for thee organic & natural food they sale.
Whole foods sells the highest quality of products.
27. Do you have an interest in learning about the products we sell at Whole Foods?
Yes I feel in order to give great customer service you must have knowledge on the products you sell. As a cashier you are the last impression that we give the customer.
Of course, I am currently studying nutrition so I would love to learn more about what whole foods products are all about.
Yes i am very interested in learning about all products whole food sells.
Very much i even eat like this.
Yes intrested in learning more about organic & healthier foods.
28. Describe a time when you disliked company rules in your last job?
The rule was not fair.
If i thought a rule was not fair i spoke with the manager about it.
If there was a rule I didnt agree with I would speak with manager with my concern.
Company rules! rule! it keeps every thing consistant.
Employee lost sister in law in death and company rules were to only get one day off. I went to HR and asked that he get two days since the funeral and the death were all during the work week. It was granted.
29. Would you say you are a sociable person?
Yes. I love talking to strangers and hearing their stories. I especially love finding the one topic they get very excited about and asking them questions about it.
Yes, I love people and enjoy learning from people.
Yes very socialble I always greet evryone with a hand shake and a extended hand.
Yes, I love to be around people. I am very friendly toward them.
Appropriately sociable. It depends on context. I do a lot of code switching.
30. Have you ever called off from work before?
Yes, but I used to rarely call in sick. I work at UPS which is all about lifting packages, etc so you can get hurt if you don't work safe. If I work at a store, I don't think I will ever call in sick because I eat very healthy and take care of my self!
I have called off from work twice in the 2 1/2 years that I worked with Vitamin Cottage. Once I had pneumonia, the other time I had the flu.
No i have never called in sick at any job i have had.
On rare occassions. If feeling bad...I come to work and buy something that will make me feel better.
I never have. I once had to leave early due to an aura migraine and felt really bad about leaving my team members behind.
31. Why should we not hire you?
There isn't any good reason not to hire me.
Missing out on me becoming an asset for this company.
Unless there is no available employment or no growth for hard and industrious workers.
I can not think of any reason why you should not hire me.
I can not think of reason why you should not hire me.
32. Have you noticed our employees give excellent customer service, will you be able to do the same?
I have noticed and believe that with my skills and experience that delivering excellent customer service would be natural for me.
That and more. Like I said earlier..anyone wanna up their game?
Yes I use that experence to help me grow my own knowledge and promote a better service.
I learn better from examles and I take each part of service as learning experence.
I learn better from examles and I take each part of service as learning experence.
33. Tell me about your experience working in retail?
I don't have experience as I've always worked at warehouses, however, I shop at retail stores a lot and so I know how it works. I am a fast learner and I know what it takes to work as a team.
Been in retail for the past 7 years. All front of the house, customer service stuff.
I have work at publix for 12 years.
Well i have had good experience with my jobs.
Its was a good learning experience.
34. Tell me about a time when you went above and beyond for customer service?
I focus my responsiblity.
I get befor 10 minte and i will talk alitel with my co workrs and ready to work.
I prepar my self for the next day.
Student didn't have access to computer, or know how to work a computer. Walked him through the process of conducting an email, to attaching a file in an email. Spent about 10 hours working with him before he even started his first class.
There was a time that a customer was very angry because she had lost something that was very personal to here, she came to the customer service desk and was crying she had lost her glasses and she said she had looked every where and couldnt find it I told her I would write down her name and number and I gave her the store card and told her I would look for it. I found it upstairs in the cafe I called her and she was so delighted. When she came and picked the glasses up I was not at work but she wrote a rave and rants card out for me. She was very happy and delighted.
35. What is your favorite food at Whole Foods?
Big doughy pretzels, mt. Tam cheese and chantilly cake.
Chantilly cake,Brussel sprouts and pumpkin cheesescake.
I always gravitate toward seasonal produce. I am especially fond of ripe berries. I like them in cereal, in a smoothie, as a snack. I am also a big fan of Almond Coconut Milk.
My favorite food at Whole Foods would definitely be the whole Vegan meat/ cheese section! I am like a kid in a candy shop there. OTher than that, I would say the organic apples!
36. If you could prepare and share a dinner with anyone, who would it be and what would you make?
Hmmm...I would share a meal with Dolly Parton, love her. And I would make shiskabas. Nice selection of both beef and chicken, potatoes, peppers etc on the grill.
It would be with my family and I would make a turkey on the grill.
I would share dinner with my dad who passed away he loved Italian Bean soup and homemade fresh bread. We would prepair it together and enjoy each others company. Then enjoy our time as family eating at the table as whole family.
My Mom and Dad. We would all make something my Mom would bake bread and cherry pie my Dad would make his own feash Chicken soup and Green Salad and I would make Beef Stew with Biscuit top.
37. If you find a problem going on with two different employees, what would you do?
I would talk to each individually and find out if there is a issue and then talk with my TL, and follow up and take the next step mediation.
I would talk to each one separately and how they feel about the situation. Then I would encourage them to talk to each other first.
I notify a supervissor of who , what where and why and hope the issue is resloved by both parties.
Notify my supervisor of a potental problem and document what I observed.
I notify my supervisor about what I observred and give them the who, what, why, where I saw it happen.
38. How would you handle an irate customer that has screamed at you for three minutes straight?
I would listen calmly, I will not obviously scream back at the customer. To solve his/her problem, I would listen carefully and try to solve it. If I am not able, I will ask a team leader to assist this person.
I would stay calm and first and foremost acknowledge their anger/disappointment. I would not take it personally, because you never know what his/her day might have been like. I would apologize and take steps towards solving the problem at hand immediately.
I apologize..and ask them what they would like me to do for them.
Listen calmly and try to resolve problem & or call manager for assistance.
Calmly listen to their entire situation, apologize that the problem had to occur, explain what solutions are available and help them from there.
39. How would you deal with an angry customer while you were busy completing tasks?
I would certainly stop with what I am doing to help an angry customer. I would listen carefully and ask them what I can do to make them happy and then I will try my best to help.
I would stop and give the customer why attention. Depending on the issue, I would either attempt to resolve it myself or find a Team Leader to assist the customer.
I would stgop my task and talk to the customer and help them find whatever they were looking for and listen to them.
Working at the brewery is always a team effort, everyone on the packaging line has a specific role and contributes to success.
Customers come first so I would stop the task that I was doing and do everything I can to understand why the customer is angry and make it right.
40. How do you expect to make a difference at Whole Foods?
I want to make a difference at Whole Foods by helping and satisfying with their need.
Bringing my hospitality talent with me. I got skills!
I bring with my experience of working with continuous improvement staff that mentored myself and team. I love people, having fun and getting the job done.
Growing on team that can make difference in the way people view their health.
Be part of a team that shares and has passion and the desire and is willing to listen and try new ideas.
41. What is your philosophy on eating well?
Eating well is vital and we must eat well to function fully.
I like to eat more vegetable and i like to go gym to make burn my calorries.
Its a game really. Everyone says...you are what you eat. My body tells me that its so. I like to eat as clean as I can...even if going out to a restaurant.
I believe in the 80/20 well. We need to take good care of our bodies most of the time and occasionally indulge on things we know are not as good for us.
I have lost 30 pounds by watching my diet I enjoy eating good things and try to moderate my portion sizes so I am able to enjoy the foods I like to eat.
42. What are some of your weaknesses?
I've always striven to give the customers I've helped exceptional customer service.
Neither, I want a career where I can learn and grow within the company.
Every time a customer is looking for a product I walk them directly to it on the shelf. It saves time because I've had customers that didn't see it when it was right in front of them.
I see myself working for whole foods.
I would stop and listen to the customer. I would either resolve it myself, or find a Team Member or Team Leader to fix the issue.
43. How can I trust you not to steal?
I 'm honest and reliable person.
I am honest.
I'm an honest person and I would never do anything to jeapordize my career.
You would have to trust in me. Given the chane I will prove your trust was valid!
I am a leader and I lead by example. I would not steal from a company that I wlove.