How to Answer: How would you deal with an angry customer while you were busy completing tasks?
Advice and answer examples written specifically for a Whole Foods job interview.
36. How would you deal with an angry customer while you were busy completing tasks?
How to Answer
The interviewer wants to hear that customers are your priority. Tell the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers really do not take much time, and they really just want to know that their opinion is being heard. Finally, be sure to mention that once you have the customer on their way you would go back to working on your task.
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
"The customer takes priority; I would find out what issue the customer has, and do as much as I could to make sure those issues are addressed before doing anything else."
Rachelle's Feedback
You are correct in saying that the customer takes priority. Your answers do a great job reflecting the values of Whole Foods.