How well do you handle customer complaints?

How to Answer
Community Answers

Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.

Anonymous Answer

"Customer complaints are inevitable in any type of business, and it is important to understand how to handle them. I handle them by fully understanding and listening to what the customer's expectations are, and also understanding what my company's capabilities are."

Marcie's Feedback

Great! Listening and fully understanding the customer is highly important as is understanding what your company has to offer. You might also mention that you pass along relevant customer feedback to your manager so processes and products can be improved. In addition, you could also talk about how you maintain a calm, professional, and friendly demeanor even when a customer is upset.

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How to Answer: How well do you handle customer complaints?

Advice and answer examples written specifically for a Whole Foods job interview.

29. How well do you handle customer complaints?

How to Answer

Addressing customer complaints is an essential part of customer service, and the interviewer wants to hear that you are okay talking through a customer's complaint. Start off by telling the interviewer that you do not mind addressing customer complaints, and you recognize that most customers have good intentions when coming forth with a complaint. Tell the interviewer that you take time to listen to everything the customer has to say first to ensure you truly understand what they are upset about. Next, share that you make eye contact with the customer and sincerely apologize to them. Finally, be sure to mention that you offer to correct any mistakes that were made or take the appropriate action to rectify the situation.

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Customer complaints are inevitable in any type of business, and it is important to understand how to handle them. I handle them by fully understanding and listening to what the customer's expectations are, and also understanding what my company's capabilities are."

Marcie's Feedback

Great! Listening and fully understanding the customer is highly important as is understanding what your company has to offer. You might also mention that you pass along relevant customer feedback to your manager so processes and products can be improved. In addition, you could also talk about how you maintain a calm, professional, and friendly demeanor even when a customer is upset.

Next Question