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White Castle Interview
Questions

31 Questions and Answers by Rachelle Enns
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Job Interviews     Companies     Food     Casual Dining    

Question 1 of 31

What do you enjoy doing in your free time?

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Interview Questions

1.

What do you enjoy doing in your free time?

If you are a part of any organizations, sports teams or clubs, talk about your involvement. Share the role you play and your contribution as well as what you enjoy about it. If you enjoy other activities like writing, hiking or spending time with friends, talk about those too. This question gives the interviewer a chance to get to know you. They are interested in learning about your personality and what motivates you. If any of your outside activities are related to this position, definitely share the skills you have learned and the similarities.

Rachelle's Answer #1

"I spend a lot of my free time volunteering at the local animal shelter. I think that it is important to give back to your community, whenever possible."

Rachelle's Answer #2

"I love to read in my free time and spend as much time as I can doing that. I can be found reading anything from a 19th-century piece of British literature to the latest dystopian fantasy novel. My absolute favorite thing to do is to travel and couple it with reading: on the beach, on the plane, or just read about the cool intricacies of the place I'm visiting."

2.

How do you respond to problems that require a quick solution?

When it comes to complex problem solving, decisions are not always readily reached. It takes practice, experience, and confidence to learn what sorts of decisions yield the best results. Walk the interviewer through your process when it comes to making quick decisions. Do you rely on past experiences? Perhaps you go with a gut feeling. Maybe you have read case studies that you lean on in these instances.

Problems that require you to act quickly can be emergency situations such as knowing where the fire extinguisher is and grabbing it fast enough to put out a small grease fire in the company kitchen. Other quick decisions could be if you are asked to take on a new responsibility and are only given five minutes to decide if it's something you are prepared to take on. Going with your gut is a skill, and the more you learn to trust your intuition, the easier it becomes to make these types of decisions. Demonstrate that you are confident and able to react swiftly when the need arises.

Rachelle's Answer #1

"I thrive under pressure and always have, so when I'm given a time-sensitive situation to address, I light up and get down to business. I am more impactful and even more creative when I have little time to do much besides jump in and take charge. This ability to make fast decisions is especially helpful in my role as manager when there is an inventory, personnel, or customer issue."

Rachelle's Answer #2

"I respond well to emergency and fast-moving situations that require intuitive decisions. I was raised to trust my initial response so, I do just that! One recent example was when we had a kitchen fire in my previous place of employment. Many of the staff panicked, but I relied on my training, found the fire extinguisher, put the fire out, and made sure that everyone was okay and uninjured."

3.

Have you ever taken the fall for a situation, where it was really not your fault, in order to protect a coworker?

Taking the fall for a situation, to protect a co-worker, is a tricky situation. It can show teamwork, but it may not be the most honest thing to do. Talk to the interviewer about your thoughts on taking the fall for something you did not do.

Rachelle's Answer #1

"I do not believe in 'taking the fall' for people based on protecting them. Transparency is always a good idea, and if something went wrong, then it needs to be addressed to prevent it from happening again. When it comes to clients, I will apologize on behalf of the company for errors. In that case, I will do what it takes to protect the company's reputation."

Rachelle's Answer #2

"I have taken the heat for a situation that was not my fault. Honestly, it wasn't anyone's fault, and I understand that sometimes the blame needs to land somewhere when corporate is looking for answers."

4.

Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Rachelle's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Rachelle's Answer #2

"My verbal communication skills are strong; however, I would say that my written communication skills are not as strong. I don't have the experience when it comes to email communication, for example. For this reason, I would rate my communication skills as a 7/10."

5.

We have some strong competition at White Castle. What do you think makes us stand out?

The interviewer would like to know what attracts you to a role with White Castle. Discuss how this position stands out to you over any others.

Rachelle's Answer #1

"I believe that White Castle stands out above its competitors because it has an incredible reputation for quality food and strong customer service. I'd like to work for an organization that takes quality and service as seriously as you do."

Rachelle's Answer #2

"Through my research of White Castle I have found that you stand out most by your great online reviews and unique brand marketing strategies on Instagram and Twitter."

6.

When you suffer a setback, how does that emotionally affect you and your work?

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

Rachelle's Answer #1

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Rachelle's Answer #2

"I understand that setbacks happen from time to time. I don't enjoy setbacks, but I do take them as a learning experience. If I face a setback in the workplace, I will often ask for help to recover the time, if a deadline is in front of me. If it's a difficult customer who shook me up, I will take a breather outside for a moment. There is always a healthy way to cope."

7.

At White Castle, our restaurants are open evenings and weekends. What are your preferred shifts? Do you have any limitations to your availability?

If you have any restrictions on your schedule, it is best to bring this up with the interviewer right away. The restaurant industry is fast-moving and nearly always open. When can the manager rely on you to be there?

Rachelle's Answer #1

"My schedule is very open except for Monday evenings. I am able and willing to work overtime, and weekends as well."

Rachelle's Answer #2

"I am a team player with very few limitations to my schedule. I do have classes on Monday and Tuesday evenings. Other than that, I am available."

8.

How do you manage difficult customers?

The interviewer would like to know that you can professionally and tactfully handle demanding customers and challenging situations.

Rachelle's Answer #1

"I have handled very challenging customers in my previous roles and can remain professional through all situations. When I face a difficult customer, I find that it is usually due to a breakdown in communication. Because I am a strong communicator, I can diffuse most situations."

Rachelle's Answer #2

"When I have a difficult customer I will try to kill them with kindness. It's often difficult for a negative person to continue being negative when they have nothing feeding the fire in the first place."

9.

At White Castle we offer a strong training program. What aspects of training do you feel you need most?

Talk to the interviewer about any areas of training that you feel you may be lacking. If you could choose the focus of your training, what would you pick?

Rachelle's Answer #1

"If I could choose an aspect of training I would like to learn more about health and safety. My end goal is to gain a leadership position with White Castle so some training as a team lead would be valuable as well."

Rachelle's Answer #2

"When it comes to training in the restaurant industry, I feel that I could use more training in the operation of the point of sale systems. I like to fully understand the software programs and platforms that I work with, to ensure efficiency and faster service for my tables."

10.

At White Castle we have gained a lot of momentum this year using social media marketing techniques. Do you follow us on Instagram, Facebook, or Twitter?

Before an interview, you should always thoroughly research the company's online presence and, if possible, follow them on social media. This research is also helpful because many companies will post their new openings using their social media platforms. The interviewer would like to know if you are authentically engaged in the White Castle brand and product.

Rachelle's Answer #1

"I know that you have a great social media presence and I do follow your Instagram account. Of course, your posts always make me hungry!"

Rachelle's Answer #2

"I am not involved with social media; however, I can only imagine that your posts are fun and mouthwatering. Should I end up on these social platforms, I will be sure to follow White Castle."

11.

At White Castle we put a great deal of value on customer service. How would you describe your customer service skills?

Assure the interviewer that you can meet their customer service standards. Draw on your references or examples of a time when you went over and above for a customer.

Rachelle's Answer #1

"Your customer service standards are one of the reasons I was so attracted to your company. I am highly trained in hospitality and am a very attentive individual. When you call my references, they will attest to my great customer service skills."

Rachelle's Answer #2

"I would describe my customer service skills as consistent, positive, and energetic. As a customer of White Castle in the past, I appreciate the value you put on customer service."

12.

At White Castle we put a lot of pride in the cleanliness of our restaurants. How important is cleanliness to you?

The interviewer would like to know that you have an interest in keeping up their high standards of cleanliness. Give examples of times when you went over and above to meet cleanliness standards in your previous role(s).

Rachelle's Answer #1

"I am very concerned about cleanliness as it has everything to do with first impressions, and also the health of your customers. In my current position, I am always the first to notice anything out of place or in disorder. Rest assured, I would be proud to uphold the cleanliness standards at White Castle."

Rachelle's Answer #2

"I appreciate that White Castle has such a strong focus on cleanliness. I have taken some health and safety related courses and am confident that you will be more than satisfied with my standard when it comes to cleanliness."

13.

At White Castle we encourage education and training for our employees. If you could further your education, what path would you choose, and why?

Talk to the interviewer about your education and training and discuss any areas where you would like to expand your knowledge. Keep your answer simple. If possible, keep your reply related to the career path for which you are interviewing. For instance: You want to avoid declaring your desire to be a dolphin trainer when you're applying for a regional sales manager role.

Rachelle's Answer #1

"If I could further my education in any way I would choose to expand my knowledge in food and wine pairings. I have always found wine culture to be interesting."

Rachelle's Answer #2

"I appreciate that White Castle encourages continued education and training. That's so great to hear! If I could further my education in any way, I would choose to take courses in leadership and management. I would love to end up in a supervisory role later in my career."

14.

What do you know about the workplace culture at White Castle?

Assure the interviewer that you have researched the workplace culture at White Castle. What do you enjoy about the culture, and how does it align with what you are seeking?

Rachelle's Answer #1

"I have spoken to a few people that have worked for White Castle and they all have great things to say. I am seeking a workplace environment that is collaborative and positive and this role seems like a perfect fit."

Rachelle's Answer #2

"I have researched White Castle a great deal, before coming in today. On your website, you mention that you have a collaborative culture with a primary focus on 'service-with-a-smile'. This culture is precisely the one that I am looking to work in."

15.

The casual dining industry is very competitive and turnover can be high. Why do you want to work for White Castle over any of our competitors?

Casual dining has a higher turnover rate than many industries, and it's often to no fault of the company. Assure the interviewer that you see a longer-term fit with White Castle.

Rachelle's Answer #1

"I have researched White Castle and read a lot about your company culture and customer service philosophy. I would choose you over your competitors because your organization seems genuine, honest, and you do what you can to encourage growth in your employees."

Rachelle's Answer #2

"I want to work for White Castle first, because you have a well-known reputation for strong management, growth opportunities, and fair pay. I would be thrilled to build a lucrative career with White Castle."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
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All Interview Topics
All Career Q&As
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