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Western Federal Credit Union Interview

30 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
What do you believe we can improve on, at Western Federal Credit Union?
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How to Answer
The interviewer is not asking for you to give a whole list of what you think they do poorly. This question offers an opportunity for you to point out a single aspect that you could improve on, should you be hired. The point is to show the interviewer that there may be a gap in their offering that you can help fill. Remain positive and upbeat when you give your answer.

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Question 2 of 30
Credit Unions rank higher in customer service than traditional banks. Why do you think this is?
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How to Answer
Your opinion matters! When you are working for a credit union vs. a traditional bank, it's essential that you can wholly appreciate the difference between the two offerings.

Discuss why you believe credit unions rank higher in customer service over traditional banks. Be sure to compliment Western Federal Credit Union if you have had an excellent customer service experience with them.

Question 3 of 30
In your opinion, what is the best service or product offered at Western Federal Credit Union?
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How to Answer
The interviewer wants to see that you have put time into researching and getting to know the offering at Western Federal Credit Union. As a well-established credit union, Western Federal Credit Union offers an excellent range of banking products for their loyal members. Choose which service or product you think stands out from the rest, and why.

Question 4 of 30
Are you a Western Federal Credit Union member?
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How to Answer
The answer to this question will be straightforward; yes, or no. Depending on your status, you may not be eligible for member approval at Western Federal Credit Union. If you are not a member, or not eligible to be a member, talk about the fact that you would be a member if possible. If you are a member, be ready to talk about what you enjoy most about banking with Western Federal Credit Union.

Question 5 of 30
You will handle member transactions in this role. Talk to me about your mathematical skills.
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How to Answer
Expectations are that you handle every member transaction with the utmost care and attention. In addition to this keen sense of detail; strong math skills are also a necessity when it comes to working in a banking environment. Discuss your math skills, showing confidence in your abilities related to cash-handling, counting, and making smooth member transactions.

Question 6 of 30
Walk me through your customer service training.
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How to Answer
A significant part of success in the banking industry comes down to exceptional customer service delivery. This statement is especially true with credit unions who are primarily known for delivering personalized customer service.

Walk the interviewer through any formal training you have received in the area of customer service. Your education could include on-the-job training, online courses, or even books that you have read in your spare time. Show the interviewer that you have an interest in bettering your customer service delivery. This question is a great time to ask the interviewer about their company-specific customer service training and manuals.

Questions 7 through 30
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Author of Western Federal Credit Union Answers and Questions

Rachelle Enns
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace. Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career. Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise. Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.

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