When I was Director of Reinsurance and Specialty Risks at Sentry Insurance, there was a clerk in my department named Mary. When I first took over the department and at weekly intervals thereafter, I met with my employees. Through this process, I developed a rapport with them and was able to, slowly but surely, develop a picture of their personal and professional goals. I learned that Mary had aspirations of becoming a reinsurance claims processor to improve her pay, job satisfaction, and her financial situation for her and her daughter. Mary and I worked together to put together a written personal development plan with educational milestones and measurable performance goals. Part of this plan consisted of.