40 Walt Disney World Interview Questions & Answers

Below is a list of our Walt Disney World Co. interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.

Table of Contents

1. Accomplishment Questions
2. Adaptability Questions
3. Behavioral Questions
4. Career Goals Questions
5. Communication Questions
6. Compatibility Questions
7. Compatilibity Questions
8. Competency Questions
9. Creative Thinking Questions
10. Customer Service Questions
11. Experience Questions
12. Honesty Questions
13. Leadership Questions
14. Problem Solving Questions
15. Salary Questions
16. Stress Questions
17. Teamwork Questions

Accomplishment

1. What accomplishment was the most difficult for you to achieve?

What You Need to Know

This question aims to evaluate what you consider a challenge. The interviewers also want to know to what degree you demonstrated resourcefulness and outside-of-the-box thinking when overcoming this challenge. Beyond that, your answer will help them ascertain whether the example you provide has any significance regarding your career goals and if there is a direction you are hoping to take your career.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I feel that the most difficult accomplishment to achieve were the three back-to-back promotions in my current company. Because promotions are granted based on results, I had to put in a lot of overtime hours and hustle to get there."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"At this point in my life, the most challenging accomplishment was graduating with my degree while working full time. It took a lot of dedication, and I am proud of myself for the accomplishment."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My Esthetician license was certainly the most difficult thing I've achieved. I moved hours away for the first time, and dove head first into a career I knew very little about at the time. I struggled with being homesick, long nights of studying, and I suffered a loss while being away from home. But, I overcame it all and prevailed."

Rachelle's Feedback

Your response is honest, shows some vulnerability, as well as your ability to remain focused during challenging times. Well done.

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Anonymous Answer

"To get my three children into trade schools or college. But that's what parents do. It's only 1 generation ago that nobody went to any school after High School. It was hard, due to the workload, but certainly my best and proudest achievement."

Lauren's Feedback

Fantastic response. The family values of the company will resonate with your response. I provided minor edits below.

"My greatest accomplishment are my three children. The most difficult task I achieved was ensuring all three went into trade schools or college. Having three happy, healthy, and successful children is by far, my best and proudest achievement."

Anonymous Answer

"The promotions plan I am working on has taken me out of my comfort zone. I have had to show positive outcomes in a new industry for me. It has been challenging, but I am learning much and getting to know people from different industries."

Stephanie's Feedback

It's great to hear that you have had some success in this area, since branching out of your comfort zone is always a bit of a stretch! I suggest you take this response one step further by showing the steps you took to reach this accomplishment and the impact it had on your company. This is a great reminder that interviewers like to hear about impact, so they have a full understanding of your ability to contribute within the workplace.

Adaptability

2. Tell me about a time you made a suggestion your manager rejected.

What You Need to Know

Before making any suggestions for innovation, you first need to gain a big-picture view of why things are done the way they are done. Without having that valuable information, it will be impossible to make an impact. So a key part of this communication is asking questions, then improvising your innovation according to what you learn. Even if your suggestions are turned down, you're showing initiative. This will be seen in a positive light as long as you don't take the rejection personally. The key is to present yourself as humble, calm, and professional, always striving to improve your performance and learn and grow.

Written by Kevin Downey on November 12th, 2022

Answer Example

"If I had an idea, I'd first ask them questions to see if this idea would be useful. The last thing I want to do is offer a suggestion without knowing whether this idea will be received well. Doing that would make me look more inexperienced than I am. After understanding the big-picture, I'd ask if they've ever thought of my idea before. There's a good chance this idea has been thought of before, and there could be a good reason they didn't implement it. If they liked the idea, that's great. If there is a reason they chose not to pursue that course of action, then I'd take that and learn from it. At least they'd know I was trying, keeping my eye on the big picture, learning, and taking ownership of my development. That's a win-win. Let me tell you about the last time this happened..."

Written by Kevin Downey on November 12th, 2022

Behavioral

3. Of all the rides and attractions at Walt Disney World, which is your favorite?

What You Need to Know

Disney is one of the most successful branding models of the modern era. Before they take on a new hire, they need assurances that the person will be a role model example when representing their brands. For someone to be considered a representative of a brand, they must first be a loyal customer. This question aims to test your product knowledge. Showcase the breadth of your experience in their park, your enthusiasm for the varied entertainment options you've experienced, and which you've enjoyed most.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I spent the day at Walt Disney World last weekend and couldn't get enough of Big Thunder Mountain. It was so much fun, and I felt the ride time was long enough to justify the wait in line. Overall, I had an amazing time."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I have not had the chance to visit your grounds until today and cannot wait to try the Tower of Terror, although it all looks like so much fun!"

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The Tower of Terror, hands down. It's my dad and my signature ride. It was the first "thrill ride" I ever went on and fell in love with it. My dad and I ride it as many times as possible in a day without getting sick; it's our little tradition."

Rachelle's Feedback

Perfect answer, with a personal touch.

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Anonymous Answer

"That's a hard question. There are so many, and it does depend on what I am looking for that day. I can say that without fail, my family and I always go Soarin', Haunted Mansion, and Pirates. That covers rides. For Features, we like some of the smaller shows, The Main Street Band, Piano shows at Port Orleans, sometimes we go to tour Hotels on-site to enjoy the immersion."

Lauren's Feedback

This is a great response because the interviewer gets a strong sense of the knowledge you have of the park. And, tying your family into your response sends a great familial influence that is on-brand for the company. I assisted with created a more concise response.

"It is difficult to choose a favorite, because there are so many aspects my family and I love and enjoy. Our favorite rides as a family are Soarin', Haunted Mansion and Pirates. And, in terms of features, we enjoy the smaller shows such as the Main Street Band, piano shows at Port Orleans, or even perusing the hotels because they have a great ambiance and appeal."

Anonymous Answer

"Mad tea party. I love it; it brings memories from my first visit to Disney World in 1994. My family and I had a blast. But I also love Rock n Roller coaster in Hollywood Studios; the music, the vibe, and of course, the speed makes it a super fun ride."

Stephanie's Feedback

This answer is very personalized and shows a strong understanding of the various rides!

Behavioral

4. If you could meet anyone, alive or dead, who would it be?

What You Need to Know

Be creative when answering this question. Fun, light-hearted, and thought-provoking interview questions like this intend to gain insights into your personality. The interviewers will evaluate your fit into the culture of their brand. Use this opportunity to be relatable and connect with the interviewer. Include figures you admire that reflect your values. It is an opportunity to relax and for you and the interviewer to get to know one another. After you answer the question, ask them how they would answer the same question.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I'd like to meet Stan Lee and ask him who his hero was."

Written by Kevin Downey on November 12th, 2022

Behavioral

5. What do you do for fun?

What You Need to Know

The interviewers ask this behavioral question to gain a glimpse into your personality and assess how compatible you are with their teams. It also aims to test how balanced your personal and work life are. A person with healthy hobbies outside of work will be able to decompress from work and thereby be less likely to burn out.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I love watching fun movies. I love watching Disney+. I'm big on Star Wars and Marvel. But I also like my sense of adventure and enjoy hiking, biking, and rock climbing. One of my favorite movies is Free Solo. An amazing documentary. I highly recommend it if you haven't seen it."

Written by Kevin Downey on November 12th, 2022

Behavioral

6. What was your biggest dream as a kid?

What You Need to Know

This fun get-to-know-you question is designed to get you out of interview mode and relax. The interviewers want to distinguish the professional you from the personal you. By getting a glimpse of this, they'll effectively understand how well you'll fit into their culture and environment. Be yourself, have fun, and when you finish answering, display your friendly getting-to-know-you attitude by turning the question on them. Have fun!

Written by Kevin Downey on November 12th, 2022

Answer Example

"When I was a kid, I dreamed of sneaking into an amusement park, magically finding the one power switch that would turn on all the rides, as if they were all self-animated and controlled, going on every ride over and over again with no lines, and just having fun. The only other people in the park would be the mascots. Haha. How about you?"

Written by Kevin Downey on November 12th, 2022

Behavioral

7. What would you consider one of your strong suits?

What You Need to Know

This question is your opportunity to differentiate yourself from other candidates. Showcase how you perceive yourself while advertising your merits. Provide the personal strengths that make you excellent at your job. Strengths can be skills or qualities that allow you to overcome difficult circumstances or challenges. Talk to the interviewer about some of the strengths that make you a perfect fit for this role.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I'd say my attitude is one of my strong suits. I am pretty fun to be around. I am often described as happy-go-lucky. I don't see the glass as half-full or half-empty. My glass is either full or overflowing. People are attracted to my optimism and positivity. A negative attitude is contagious and can cause your collaboration to fall apart. Positivity is also contagious and makes everyone want to be around you. I think my attitude is what people respond to most."

Written by Kevin Downey on November 12th, 2022

Behavioral

8. Who do you like more - Mickey Mouse or Donald Duck?

What You Need to Know

This question is a personality assessment. There is no right or wrong answer. Have fun with the question and share the breadth of your knowledge by volunteering your favorite animated features or shorts. Take any chance you are granted to showcase you are a fan. Let your enthusiasm for all things Disney shine through.

Written by Kevin Downey on November 12th, 2022

Answer Example

"One of my favorite animated Disney shorts goes back to 1937. It's titled 'Lonesome Ghosts.' Mickey, Donald, and Goofy go into a haunted house. The ghosts that live there see their ad in the newspaper as ghost exterminators and have some fun by pranking them. It's super funny, and Donald makes me laugh the most in his original form as this hardened, salty sailor, which makes sense since he's a duck. It's sweet and zany. I love that short and that original iteration of Donald and his over-the-top reactions."

Written by Kevin Downey on November 12th, 2022

Behavioral

9. What is your greatest weakness?

What You Need to Know

Avoid choosing a weakness or shortcoming that's a core skill or prerequisite for this position. Instead, focus on something you've already identified as a professional growth opportunity, showcasing that you are working on this but still have room for improvement. Acknowledge that the road to self-improvement is never-ending.

For example, being too hard on yourself when you make mistakes can compromise your self-confidence and cause you to second guess your efforts, which can result in tripping over your own feet. Examine your career progress, and exhibit self-awareness and emotional intelligence when you describe the growth opportunity you've identified. This will give them confidence that they can help you continue to grow while demonstrating strength while taking ownership of your development.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I believe I could improve some technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!"

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I feel my greatest weakness would be taking on more than I can chew. I want to help as many people as possible, and sometimes it's too much."

Rachelle's Feedback

This is a good start. Try sharing what you are doing to improve on this weakness. I have added an example, below.

"I feel my greatest weakness would be taking on more than I can chew. I want to help as many people as possible, and sometimes its too much. To improve on this, I have been learning the art of saying no when it's appropriate, and drawing important boundaries when needed."

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Anonymous Answer

"I was taking on more than I should. Being positive creates this, as well as being caring. I care about my tasks to the point that I keep saying yes instead of letting someone else handle it. I was told once from an employer that the only reason that I was always asked to do more was that he knew it would get done. A nice compliment for sure.

So, now, I do try to take a step back and take a breathe and determine that I can get that request done."

Lauren's Feedback

Great response. I assisted with condensing your answer.

"My greatest weakness is taking on too many tasks. I naturally step in to help others, which is generally a great quality, but it is all about moderation. I have received lots of great feedback from previous employers regarding my productivity and work output; I am viewed as an employee who can get many things done correctly and efficiently. I have learned how to take a step back and survey how much work I can realistically take on."

View This Question and Answers

Behavioral

10. At Walt Disney World, we seek to hire enthusiastic and energetic individuals. How would you describe your personality?

What You Need to Know

Knowing that the park visitors are coming to be entertained, ask yourself how you fit into that profile. Consider how your personality fits into their environment and culture. Talk about how friends, relatives, coworkers, or previous employers have described you. Talk about yourself, and with enthusiasm, explain how your personality makes you a great fit for their teams.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I would describe my personality as bubbly, positive, and high-energy. My previous coworkers would say the same about me. My current supervisor is willing to provide a great reference on my behalf. She often comments on my great teamwork and willingness to go above and beyond."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I am confident, friendly, and a go-getter. Are you looking for those personality traits in your next hire?"

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would say I'm very outgoing, friendly, love to make people laugh and smile. I enjoy working hard, getting the job done, while still having fun."

Rachelle's Feedback

Wonderful! Great work.

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Anonymous Answer

"I am a very positive person and am always doing something. Even if I have nothing to do at home, I would rather go out to a park than sitting in front of a TV. When I have a project to do, I completely throw myself at it. For me, that's the only way to be."

Lauren's Feedback

Fantastic answer. I included language around your family activities and how it can translate to your work ethic.

"I am an extremely positive, energetic person. Being a parent, I am accustomed to staying active and busy all day and night long! When there is downtime at home, I enjoy taking my family out to the park versus staying in and watching television. My work ethic is very much the same - I like to keep busy and can think of other tasks to do when I have fulfilled assigned duties. I believe this go-getter mindset would be a great fit for this position."

Anonymous Answer

"I am a super positive, high-energy person. I always try to learn something new; try to spend my time correctly. And it's my hobby to learn new languages as I know five languages already."

Rachelle's Feedback

Wow - that is incredible! Which languages have you taught yourself? This should be a significant selling point for Walt Disney :)

Anonymous Answer

"I would describe myself as cheerful, friendly, and kind. I enjoy being around people, as well as working in teams. I know the people that have worked with me; remember me as a team member who is always willing to help."

Stephanie's Feedback

You sound like a delightful colleague! To strengthen the outcome of your response, I suggest providing a specific example of a time when you went the extra mile to help a colleague. A specific example will make your response more memorable!

Career Goals

11. Do you want to do this job for a year?

What You Need to Know

This question is similar to asking you what your career plans are. The interviewers want to know if this is a short-term employment solution and whether you'd contribute to turnover in their park. On the other hand, they are curious if you have ambitions for advancement and career growth within their company, with longevity in mind. It is best to be honest with this question, as it is the most respectful approach. Interviewing, recruiting, and onboarding is a costly affair. If you're looking for seasonal work, expressing this will help them better place you in a position suited for your mutual goals. If you are interested in long-term employment, thoroughly research and map out your goals. Once you have shared your goals and interests, ask them if they have any direction or advice for you to succeed in this regard.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I'd be interested in growing within the company. This culture and atmosphere are the ideal environment for me. As far as whether I could see myself in this position in a year, that depends on the other opportunities for advancement. I want to come on board, put my all in and prove my worth, pay my dues, and hopefully, my leaders and managers will say, 'you know what, what do you think about working in this position over here? We could use someone of your talents doing XYZ.'"

Written by Kevin Downey on November 12th, 2022

Career Goals

12. What made you apply for this position at Walt Disney World?

What You Need to Know

Disney World employs nearly 70,000 people and knows they are the largest single-site employer in the country. The Walt Disney Company has been recognized among the "World's Most Admired Companies" on Fortune's annual list. They've also been the top-ranked media and entertainment company for 19 years.

This question aims to determine one thing - if you are just looking for a job because you need a job, and they have jobs, or if you want to work for them specifically. Make sure your answer sincerely communicates why you feel working for Disney World is the perfect fit for you. Make the intervewiers feel your enthusiasm for this opportunity as you elaborate on why you want to work for them and why they are your first choice for a job. Go deeper and share where you would like to take your career with them and that you wouldn't squander this opportunity.

Written by Kevin Downey on November 12th, 2022

Answer Example

I applied for this position because the hours of this role are exactly what I am looking for, and I love the environment at Walt Disney. Plus, this is such a great company that I believe there will be plenty of opportunities for expanding my career here.

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"It's been a lifelong dream for me to work at Disney World. I saw the opportunity to work in the boutique, and with my years of makeup artistry experience, I had to jump at the chance."

Rachelle's Feedback

Sounds like a fun job! Great answer :)

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Anonymous Answer

"I recently moved to Central Florida because my spouse had the opportunity due to her job flexibility. I have been to Disney World many times. I have always seen the staff happy and attentive to people's needs. Since I do have some Customer service background, I too enjoy helping others. I have always seen Bus Transportation as something that I would, and could, do very well. The job interests me as I would not always be static. It would allow me to speak to others, to help people with disabilities go to the Happiest Place on Earth. How could that be a bad job? I love everything that it offers."

Lauren's Feedback

Wonderful response. You included many dimensions and layers that an interviewer is seeking to learn about a candidate. I assisted with condensing your response.

"My family and I recently moved to Central Florida, and I immediately gravitated towards employment at Walt Disney. I am very familiar with the park, and my values coincide with the spirit and atmosphere. I have customer service experience and love to help others. I am the happiest when I can meet new people, interact with them, and enhance their experience. Transporting children and families of all capabilities, backgrounds, and dynamics to the Happiest Place on Earth will be extremely rewarding."

Anonymous Answer

"I had a fantastic experience working at Disney World in 2009. I learned so much, and I met incredible people. Disney, for me, is a wonderful company that has everything well organized, and well-determined protocols; all steps and actions are analyzed meticulously. The volume of clients makes it challenging but more rewarding. The work environment is excellent, and Disney takes care of its cast members. I am now ready for the next challenge in my professional career, and I know Disney would be the best place to continue growing as a professional and as a person. It would be a dream for me; I have been looking forward to being part of the Leadership Program since I was in the College Program."

Stephanie's Feedback

Excellent response! This feels well-rounded and personalized. You provide a compelling reason as to why you want to join the team.

Career Goals

13. Under what conditions did you leave your last job?

What You Need to Know

Be transparent regarding the terms in which your prior employment was severed, but try not to spend too much time making excuses or defaming others you've worked with, especially if your departure was the result of an interpersonal issue. If you had trouble getting along with the others on your team, there is nothing to say that isn't going to be an issue for your employer. Instead, focus on where you want to take your career and how the opportunities you were hoping for didn't pan out as expected. Ideally, you want to demonstrate yourself as reliable and hardworking, with a strong track record for success and a strong work ethic. Lastly, suggest how this opportunity with Walt Disney World would be a long-term working opportunity and that you are excited about the growth opportunities presented within their company.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I was terminated from my last position due to my inability to relocate to the new location that my company was opening. It was unfortunate, but I am confident that I will find the right fit again shortly. Despite my termination, I can provide you with strong work references."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"My position was seasonal, and I knew the role would come to an end after the summer months. I am happy to provide you with strong references."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"My last position was seasonal."

Rachelle's Feedback

Great! It's best to be concise when discussing past positions.

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Anonymous Answer

"Neither. Spouse was offered a way of working that she could not pass up. Although my job was important to me, this was a lifetime wish of my wife, to someday move to Central Florida, and this seemed like a perfect time to do it."

Lauren's Feedback

Wonderful response. I suggest minor edits - see below.

"I was neither fired nor let go from my last job. This was the perfect time to fulfill our family's dream to move to Florida. My wife has a wonderful job, and our children love it here."

Anonymous Answer

"I was let go when Covid-19 hit. I was working as faculty at the Madison Ballet. The school did not have the resources to keep running, so all the employees were let go. The pandemic significantly affected the performing arts. But I am glad the school is running again after the high and lows of 2020."

Stephanie's Feedback

You share your exit from this job in a way that feels very authentic and provides necessary details without trying to solicit sympathy. This sounds like a tough situation that you navigated gracefully, maintaining positivity and regard for your former employer!

Career Goals

14. Tell me about one of your career goals. How are you working towards it?

What You Need to Know

Focus your answer on how you believe this opportunity can help you achieve the career goals and milestones you are shooting for. You want to demonstrate that you have considered how this opportunity can advance your career and have a plan and trajectory that you are aiming for. Share with them how you believe they can help you get there. Demonstrate that you are proactive and take ownership of your professional development.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I want to attend graduate school to become a licensed social worker. I'm excited about this job because it will give me more experience with children and families. I think the more exposure I have to the public, the closer I will get to achieving my goal."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I am saving to go on a three-month trip through Europe. Working here will help me reach my goal financially, and because this is a seasonal job, I can take my trip during the off-season."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"One of my lifelong goals has been to work at Disney World. I am working towards that by doing everything I can to learn as much as possible about Disney, transferring my licenses to Florida, researching the area, etc."

Rachelle's Feedback

It sounds like you are going to great lengths to land a job at Disney World. Awesome!

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Anonymous Answer

"I would love to get back to school to get my associates degree. I had to give that up once children started to come along, but now my youngest is in school, I will soon look to complete that goal."

Lauren's Feedback

Fantastic response. I suggest tying in your goal to a way the company can benefit from your further education.

"I have aspirations to acquire my AA degree. I put my educational goals on hold when we started our family, but I am now in a season where I can resume my goal. I wish to study Business and Management; a degree that I can use and apply to further my career with Disney."

Anonymous Answer

"I see myself in the future taking more managerial positions. I plan to maximize my knowledge and increase my experience."

Stephanie's Feedback

This is an excellent goal to have, but you should include the specific steps that you're taking to work towards this goal (example: registering for a leadership course, shadowing a current manager, taking on added responsibilities, etc.)

Communication

15. How do you deal with ambiguity?

What You Need to Know

This question tests how you navigate ambiguous communication on the job. Share how you approach clarifying ambiguous communication while ensuring everyone is on the same page. Effective communication is an integral part of the job in a high-pressure, fast-paced environment where you might encounter a lot of distractions along the way. Some of the best communication tools are active listening and mirroring what was communicated back to the communicator. Offer an example where you've applied these or other effective communication tools. Even when that may not be enough, you've at least exhibited that you performed at your best with what you had to work with.

Written by Kevin Downey on November 12th, 2022

Answer Example

"Everyone's brains work differently, so I try to be patient and understanding. Some communicate through their intentions, and others through their emotions, and often we don't effectively communicate what we're thinking. So, I listen. I don't wait to talk; I actively listen, then I'll ask clarifying questions, and when I think I have everything down, I'll mirror back to them what I think they've said to make sure we're all on the same page and take note of it. If it seems like it's still vague, I'll share with them what I wrote. We're all accountable for our actions, so it's my responsibility to share the extent of my understanding of what's being communicated. If instructions aren't clear, and I say I understand when I don't, that's on me. I do the best I can."

Written by Kevin Downey on November 12th, 2022

Communication

16. How would you rate your communication skill level?

What You Need to Know

When answering a question regarding your communication skills, demonstrate your understanding of the many facets of effective communication, verbal or written, and the soft-interpersonal skills that come with it (adapting your communication style to others, communicating non-defensively/situationally, your ability to mirror and actively listen, etcetera). This question also tests how effectively you communicate your answer to your interviewer. Speak clearly and articulately while avoiding the use of any speech crutch words such as "like," "um," "you know," "so on and so forth," "and," "well," "but," "so," "ah," "er," "literally," "actually," and "basically." Additionally, try not to take too many long pauses, and avoid stammering and stuttering if you can.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I rate my communication skills as a 9/10 as I am not always as clear as I would like to be. My supervisor and coworkers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Communication is essential in the amusement park industry. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would rate my communication skills as an 8. I feel as if I'm very educated with a wide vernacular. I don't know everything and with that, I can't always communicate as well as I want to."

Rachelle's Feedback

Perfect response!

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Anonymous Answer

"I would say honestly that my skills would be around eight. There is always room for improvement at these kind of skills, as it depends on your actual knowledge of the situation you are in. If I am in a situation where I am a proficient, I will offer instruction and advice. If I am in a strange situation, I will ask for guidance and clarity to get the job done right."

Lauren's Feedback

Solid, well-rounded response. You were humble and accurate, while providing context. There were very minor grammatical edits I assisted you with.

"I would rate my communication skills as an 8. There is always room for improvement with such a broad skill set, and it varies depending on the person and situation. If I am in a position where I am proficient, I tend to offer great step-by-step instruction and advice. When I am in a new or unfamiliar arena, however, I will ask for guidance and clarity to ensure I am doing things correctly."

Anonymous Answer

"I would rate my communication skills as a 7. English is my second language; I know there will always be room for improvement. However, I am not afraid of communicating when necessary, and I have developed the skills to communicate effectively in the work environment with co-workers and clients."

Stephanie's Feedback

English as a second language is actually a huge skill set, not a deficit! This means that you speak two languages, which many people do not. I suggest bumping yourself up to a 7.5 or an 8. Additionally, this is a great opportunity to include any specific steps that you're taking to continue improving your language acquisition skills (example; classes, DuoLingo, conversations with co-workers, ELL courses, etc.)

Compatibility

17. Why do you envision yourself as the best fit for this role?

What You Need to Know

They're curious if you have identified how your personality best fits this role. Research the company, its values, and guiding principles to see align yourself with the role model employee they're looking for. That's the interviewer's goal, after all - to find the candidate who is most aligned and would compliment their brand, team, environment, values, and mission. So save them the trouble and do their homework for them.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I embrace every single one of Disney's core values. I am optimistic about a fault. I am happy-go-lucky, but I believe luck is where you find it, and where there is a will, there is a way. My attitude fuels my innovation. I am a storyteller and a story builder, and I do this through my sense of community, loving people, and the human experience through quality engagement. I'd love to work somewhere that is that like-minded. A work atmosphere like Walt Disney World would be my ideal work environment."

Written by Kevin Downey on November 12th, 2022

Compatibility

18. Share with me a magical moment you experienced while at work.

What You Need to Know

The tagline on Disney's careers page says, "WHERE WILL YOUR STORY BEGIN?" This question aims to see what your motivators are and what you look for in a work experience and aims to determine whether they can meet your expectations. Having researched the role and the company, try to align your 'magical experience' with what working with them looks like.

"The Walt Disney Company entertains, informs, and inspires people around the globe through the power of unparalleled storytelling, reflecting the iconic brands, creative minds, and innovative technologies families have come to love for over 90 years. Whether you're looking to create magic in our Parks and Resorts, support business growth and development, work behind-the-scenes on your favorite TV shows or upcoming movies, or anything in-between, this is your opportunity to start the next chapter of your career story and help create the exhilarating experiences Disney is known for worldwide."

Written by Kevin Downey on November 12th, 2022

Answer Example

"When we were hosting a gala, our caterers messed up and didn't consider the CEO's dietary restrictions. The department manager sent me to find a replacement fast. I was aware of an excellent gluten-free vegan bakery nearby that wasn't open to the public but by special order only. I squeezed my way in and smooth-talked my way into cleaning them out of everything they had on-premises. Our CEO was pleased, saying this was the first time they could remember anyone getting their dietary restrictions right. Our manager gave me credit, and our CEO asked me to join them for a drink. We had such an incredible down-to-earth chat, and they gave me great advice on my career. That was a pretty magical moment for me. My manager could have taken credit but didn't. And our CEO didn't have to be that kind. It was a pretty special moment."

Written by Kevin Downey on November 12th, 2022

Compatibility

19. In your opinion, what makes Walt Disney World stand out from other entertainment parks?

What You Need to Know

The largest competitors of Disney Parks are Six Flags Entertainment, Cedar Fair, and Universal Studios. Six Flags hosts several entertainment symbols of the Warner Brothers franchises, from their Looney Tunes cartoon figures to the DC superhero franchise, and Universal Studios highlights several movie franchise attractions, including Harry Potter. Although it does hold value to perform adequate research on Walt Disney World and its potential competitors before your interview, how Walt Disney World stands out boils down to your unique perspective. Before answering this question, take some time to figure out how you would convincingly pitch to them why you feel Walt Disney World is the best of the best.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"Our city offers many attractions for tourists and families looking for affordable entertainment. There is a lot of competition, but I feel that Walt Disney World Co. stands out because you offer a huge range of fun and entertainment options in one stop!"

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I believe you stand out from your industry competitors because you have the best online reviews and your admission prices are affordable for everyone."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"The magic. There's so much detail that keeps everyone of all ages immersed in the magical world of Disney. The details that go into the themes of any Disney property, attraction, and even food is mind-blowing. Everyone from every background can enjoy so much in the parks."

Rachelle's Feedback

Excellent! It's all about the magic :)

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Anonymous Answer

"For me, The Disney name is what sets it apart. You could pick any number of qualities that make it so. Nostalgia, Optimism, Patriotic, Family Value, Wonder, Amazement, or just plain fun. I believe that, in Meet the Robinsons, "Keep Moving forward" was a mantra of Walt Disney. And one I agree with and tried to instill in my children."

Lauren's Feedback

Great response. I suggest adding how the descriptors you provided make them top-notch. See my recommendation below.

"To me, Disney World is such a recognizable staple in the world of entertainment. The name Disney alone evokes feelings of nostalgia, patriotism, family values, wonder, amazement, and fun. Disney World is a top-notch entertainment facility because it set the standard of all other entertainment venues. Many people, including myself, have used mantras from Disney films in our families. "Keep Moving Forward" is a motto that I use to instill in my children. No other entertainment company has the same level of everlasting influence as Disney provides."

Anonymous Answer

"Even though I have good experiences working in other places, nothings compare to Disney Company. The way it is structured, organized, detail-oriented, and the commitment to making magic makes Disney World stand out from any other competitor in the industry."

Stephanie's Feedback

This is a great start, but I suggest providing specific details here to back up your response. You mention "the way it is structured, organized, etc." Can you provide a specific example of what this looks like on the day-to-day at Disney, and how this compares to others in the industry? A specific example will take this response from good to great!

Compatibility

20. Are you willing to wear a uniform as a condition of employment?

What You Need to Know

Familiarize yourself with the uniform. Walt Disney World has a mandatory dress code to establish unity among its staff. They do this for several reasons. Uniforms ensure that Disney World's guests receive the best visitor experience and can easily identify their hosts. Many view this uniform as a badge of pride, an honor to be recognized as a part of their team.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I have worked in positions where uniforms are required, and I fully understand why some organizations prefer their employees wear them. Could you show me what the uniforms look like?"

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Uniforms are very important in this industry. I am comfortable with this policy. I would love to see the uniforms before I fully commit."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Of course. I would love to see the uniform if possible."

Rachelle's Feedback

Great! It's always a good idea to ask so that you are fully informed before committing.

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Anonymous Answer

"Yes, completely. I know that it was one of Walt Disney's big pet peeves. It would ruin the illusion for someone from Tomorrowland walking around Frontierland."

Lauren's Feedback

I would stray away from naming the brand's pet peeves. I provided alternate language - see below.

"I am completely comfortable with wearing a uniform. Uniforms at Disney parks make employees easily identifiable if a customer is seeking assistance while continuing the fantasy for the children."

Anonymous Answer

"I am very comfortable wearing a uniform or as I know the company calls them, costumes. I look forward to being part of the magic."

Marcie's Feedback

Great reply! It's really nice that you mention looking forward to being part of the magic as that is clearly a big part of this company. If you've ever worn a uniform in the past for school or work, consider mentioning it so the interviewer knows that this aspect of the job won't bother you.

Anonymous Answer

"Yes, I am. As a former cast member, I understand the rules and protocol of the Disney look. I will be comfortable wearing a uniform."

Stephanie's Feedback

This is a great mindset to have!

Compatilibity

21. Describe your ideal employer.

What You Need to Know

A job search isn't just a one-sided hunt. Not only do you need to convince them that you are the right person for this role, but you also need to convince them that this role fits well within the parameters of your career plan, goals, and trajectory. Tell your interviewer what your ideal employer looks like and how Walt Disney World fits that mold and is the perfect job for you. Be specific and enthusiastic. Make sure you have specifics to offer them, mapping out before your interview how this opportunity fits into your five-year career plan and aligning it with the career opportunities they advertise you could grow into within their company. This will assure them you are in it for the long term.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"My ideal employer brings charisma and passion to their work. I work best with organizations with a penchant for learning and promoting their employees based on performance."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"For me, an ideal place of employment is a place of mutual respect and continued growth."

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"That would be someone compassionate, kind, and extremely knowledgeable of the job. It would be someone who has mutual respect for everyone above and below them. I enjoy a fun working environment where I look forward to being there every day and someone who sees me as more than just another employee."

Rachelle's Feedback

This answer will be very helpful to a future employer. Nice!

"My ideal employer is someone compassionate, kind, and extremely knowledgeable of the job. Someone who has mutual respect for everyone above and below them. I enjoy a fun working environment where I look forward to being there every day and someone who sees me as more than just another employee."

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Anonymous Answer

"I work best with an employer that has a set plan. Treats people with respect. Wants the well being of its employees to be as important as the happiness of the customer. After all, we are all in this together."

Lauren's Feedback

Great response. I reworded your response slightly.

"My ideal employer provides structure, organization, respect, and environmental motivation. I have a great deal of self-motivation, but I work at an elevated level when I feel supported, valued, and respected. I have witnessed a superior level of satisfaction with Disney employees. As a customer, I have always aspired to be a Disney employee."

Anonymous Answer

"For me, an ideal employer is a person who respects you and guides you to grow. A person who leads by example and is always willing to help."

Stephanie's Feedback

This is a great start, but if you've previously had a great employer, you may wish to provide a specific example of what made that experience great. Specific examples are always helpful in making your response feel more concrete and impactful!

Compatilibity

22. What do you anticipate are the greatest challenges of working at an amusement park? How will you overcome these?

What You Need to Know

Thoroughly research the role, the park, and the upsides and challenges of this opportunity. Mention if you know someone who has or currently works in the park, so they have confidence that you have a clear understanding of what lies ahead. Keep your answer simple. It is okay to ask for clarification on the role as well. Just don't ask any questions you could have learned on your own before your interview.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I think the greatest challenge in this role will be to learn the proper operation of the rides and other equipment. I will pay keen attention during my training and ask questions along the way."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I believe the greatest challenge in this role will be the physical aspect of the position as I will be required to stand and walk around most of the day. I will get used to the additional activity after just a couple of days, I'm sure."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I feel the most challenging aspect will be getting used to the Florida heat."

Rachelle's Feedback

Good! Try adding in what you think you will do to overcome this challenge.

"I feel the most challenging aspect will be getting used to the Florida heat. I'll be sure to stay hydrated throughout the day!"

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Anonymous Answer

"Since I am applying for Bus Transportation, Just learning all the routes on time. Disney World has more buses than do most cities. That's a lot of roads. But with the proper training, all will be well."

Lauren's Feedback

Great start. I added language around the high volume of customers you will interface with and the brand standard.

"As a Bus Transportation applicant, my main concern will be Punctuality. Disney is known for high-volume customers throughout the day, and I want to ensure that I am on-route and on-time at all times. Customers have a high standard of their Disney experience, and I want to perpetuate that standard through my work. I will learn the routes as best I can and make sure all customers I interface with are happy with their experience with me."

Anonymous Answer

"I think the biggest challenge of working at an amusement park is being multitasking. While you have to make sure you are providing excellent customer service, also be aware of your surrounding."

Stephanie's Feedback

You do a good job of identifying the potential challenges of working at an amusement park, but I suggest adding a closing sentence that affirms how you're ready to fill this gap and meet these challenges. This is a great opportunity to pitch yourself as a great asset to the team!

Competency

23. Do you have any physical constraints limiting you from being on your feet for extended periods of time throughout the day?

What You Need to Know

Some consider working in a position at Walt Disney World physically challenging. Before your interview, consider if there is anything that would limit you from being on your feet for long periods, whether standing or walking, and if you are up to being in a public-facing role for extended periods. If so, research whether reasonable accommodations can be made, and whether you are a good fit for this role. If this is not an issue, advertise how the positive aspects of remaining physically fit due to the demands of this role align with your goals and are one of the reasons that attracted you to compete for this role.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I am a very active person, and most of my jobs have been physically demanding. As long as I have the appropriate footwear, I am good to go!"

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I have a mild restriction on standing because of my knee surgery last year. I am physically capable of standing a few hours at a time but would rest my knee on my breaks."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, I would assume that it might take a few days to get used to that, but I have no issue at all."

Lauren's Feedback

It is great that you are aware of the physical transition your body will take for the position. I suggest adding passion and excitement for the position with regards to this response.

"Yes, I am aware of the physical strain my body may take to acclimate to the position, but I am ready and excited! I have a huge affinity for Disney, and becoming an employee would be a dream come true. I am fully ready and capable to take on the task."

Show More Answers

Anonymous Answer

"Yes, I've worked at jobs where we stand for very long hours before."

Rachelle's Feedback

Great!

Creative Thinking

24. Would you consider yourself a creative person?

What You Need to Know

This interview question serves more than one purpose. It aims to evaluate whether you are artistically inclined, which could frame you as compatible with their entertainment company, which centers around the arts. It also determines whether you exhibit outside-of-the-box thinking, are a resourceful problem solver, and are inclined toward innovation. Talk to the interviewer about your creative interests and how you creatively express yourself in the workplace. Also, exemplify how this contributes to your work style and ethic.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I consider myself to be a creative individual. One example is the telephone sales scripts I crafted for our inside sales team. They were lively and effective, and sales increased by 23% in the first 90 days of implementation."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I consider myself a creative person, and it will help me in this role with Walt Disney World because I will be spending a lot of time around kids and families where you need the ability to have creative fun!"

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Yes, I enjoy expressing my creativity through my makeup. I am constantly practicing, using out of the box color combinations, bold lines, and finding inspiration from places/objects some might never think of."

Rachelle's Feedback

Very good answer!

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Anonymous Answer

"Yes, I've always loved to draw. It is something that I've passed on to my two daughters. I didn't say that I was good at it, but I love it."

Lauren's Feedback

This is a great response; the interviewer can learn more about your personality by this answer!

"Yes, I consider myself a creative person. I have always loved to draw and passed that down to my daughters. I didn't say I was good at it, but I still enjoy it!"

Anonymous Answer

"I consider myself a creative person. I like to take a step back and see the problem from the outside to get more creative solutions to the problem. I like to think that everything has a solution; you only have to be creative. As of right now, I am working on a promotions project to increase sales. My team and I have come up with incredible ideas, and we can see improvement in the results."

Stephanie's Feedback

This is a well-rounded, thorough response. You do a good job of incorporating a specific example (the promotions project) to help your answer really come alive.

Customer Service

25. How would you handle a visitor who expressed frustration over waiting in line for an extended period of time during our peak visitor hours?

What You Need to Know

At Walt Disney World, hosts will do everything they can to reduce wait times for their rides, trying to make their guests' experience as positive as possible. During peak hours, the wait times can still be up to one hour.

This question centers around how customer-centric you are, your philosophy and approach to customer service, your communication skills, and how effective you are at mediation and diplomacy. Speak about your experience in navigating this familiar terrain. Assure the interviewer of your skill level and ability to professionally and maturely handle a situation like this. Using the STAR method, offer an example where you successfully navigated a similar situation.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I have had my fair share of customer dispute resolution from previous roles in retail and restaurants. When a customer is impatient or angry, I will politely ask them to calm their voice and have a productive conversation with me so that I can help them achieve what they want. This generally diffuses the situation."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"If I cannot calm an upset customer down, I will call my supervisor or security, depending on the severity of the customer's actions. If I were the manager and could not calm the customer down, I would ask them to leave. I understand that the customer comes first; however, not at the cost of an enjoyable environment for other visitors."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would immediately call for a supervisor. While waiting for them, I would calmly explain how we at Disney do everything possible to keep lines down, while keeping the guest as calm as possible."

Rachelle's Feedback

This is a great answer!

"If a visitor became angry and impatient while waiting in line, I would call for a supervisor. While awaiting the supervisors' arrival, I would calmly explain how Disney does everything possible to keep the lines down; keeping the guest as calm as possible."

Show More Answers

Anonymous Answer

"Being a frequent Disney customer, I have seen this in the past. I would say that I would try to calm the customer first to diffuse the situation. Sometimes people need to vent. If that didn't work, call a supervisor for help. If it looks as if the customer is going to get out of hand, by either by being verbally abusive or violent, I would call security."

Lauren's Feedback

You are on the right track in providing context as things escalate. I assisted with alternate wording.

"As a workstyle standard, I would greet customers and ask how their day is going. If I came across a customer who was agitated, I would assess their level of discomfort. Sometimes, patrons need to vent their dissatisfaction. If, however, the situation began to escalate, I would rely on the park's policies and procedures to de-escalate the situation."

Anonymous Answer

"I would assess the situation appropriately and try to reassure the guest that they are going to get to ride and if they are still angry I would call for a supervisor."

Marcie's Feedback

Good answer! Starting out by assessing the situation is a great strategy so you know what's going on before you start acting. A big part of your role will be to make sure the guests are happy so it's great that you mention reassuring them. You might also talk about any methods you might use to calm them down (for example: introducing yourself; acknowledging their distress; learning about them; listening; sympathizing; apologizing, etc.) Calling in a supervisor if the guest continues to be angry is also a great idea. Nice job!

Anonymous Answer

"I will apologize and talk to the impatient customer. Explain we are trying our best to keep the waiting times as low as possible. I consider it important to let the customer know that they are being heard. If the situation does not improve or gets worse I would call security."

Stephanie's Feedback

Excellent response! This is very empathic, acknowledges the customers' needs, but also sets healthy boundaries with the understanding that sometimes, calling for security is important. Good work!

Customer Service

26. How would you handle a guest who was trying to tell you something, but you didn't speak their language?

What You Need to Know

This question explores the extent to which you'd strive to deliver an outstanding customer service experience. Walt Disney World has visitors from around the world every day, whether in their resorts, cruises, or parks. It is a global destination. Therefore, language barriers are bound to occur; in those situations, your interviewer needs assurances that you'll be able to competently represent their brand according to their values and principles (their company values are "optimism," "innovation," "decency," "quality," "community," and "storytelling).

Written by Kevin Downey on November 12th, 2022

Answer Example

"If I didn't speak their language or couldn't reach a coworker who spoke their language, I would first determine which language they were speaking, and then I would use my translator app to at the very least guide them to the right person. If it was an emergency, I would, of course, handle it myself as effectively as possible. But most of all, I would ensure my response with them was patient, friendly, and kind."

Written by Kevin Downey on November 12th, 2022

Customer Service

27. Tell me about a time you had to make something right for someone when the problem wasn’t your fault.

What You Need to Know

They are trying to evaluate your commitment to customer service, whether you're reactive or proactive, and how well-suited you are to represent the happiest place on earth. Just because you have a background in customer service doesn't necessarily mean you deliver an exemplary customer-centric experience. They want to determine how far you'll go to deliver that great experience.

Written by Kevin Downey on November 12th, 2022

Answer Example

"An elderly woman was standing outside waiting for a cab for almost a half hour. It was snowing. I stepped out to check on her. After discovering what happened, I ordered her a rideshare car from my app, and they picked her up in minutes. The next time she came by, she brought me cookies."

Written by Kevin Downey on November 12th, 2022

Experience

28. How do you stay organized?

What You Need to Know

This interview question aims to evaluate how well you keep track of your work and priorities in an environment that is often filled with distractions. It not only assesses how flexible you are in your work and how you manage your stress but also your time management skills and your ability to prioritize between urgent and non-urgent tasks. Your answer to this question will also allow your interviewer to get an idea of how you'd manage and complete your work assignments, your organizational skills, and your ability to maintain a healthy work-life balance.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I have a little book that I always keep in my back pocket. If I am working on something, I'll write it down and rate it according to its priority level. That way, if I get pulled away by another priority, I can refer back to my book and make a quick note to keep track of everything. Since I'm always tracking this throughout the day, I'll be able to see at a glance what is possible according to the time I've allotted for myself. If I have too much on my plate, I'll prioritize recruiting help where needed. I try to keep it simple."

Written by Kevin Downey on November 12th, 2022

Experience

29. How would your coworkers describe your attention to detail?

What You Need to Know

An interviewer evaluates the consistency of your answers. How consistent your answers are will speak to your attention to detail. If you answer a similar question one way and answer this question differently, this will clue them into your lack of attention to detail.

If this is one of your strengths, offer real-life examples of where your attention to detail benefitted the team or saved the day. Whether it was noticing a visitor was exhibiting dangerous behavior or witnessing a child in your peripheral vision drift away from their parents, demonstrate how your eyes are always open and on the big picture.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"My co-workers would describe my attention to detail as very strong. I can very easily point out spelling discrepancies in communication and will notice the small things. I also think big-picture but have always had a knack for the small details."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Attention to detail is important, especially in this industry where safety is crucial. I believe my coworkers would describe me as having strong attention to detail."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Attention to detail is very important whether it be simple spelling errors or objects out of place; my co-workers would say I have good attention to detail that is constantly growing and becoming stronger."

Rachelle's Feedback

Try expanding on what you do to grow and strengthen your attention to detail.

"My co-workers would say that I have good attention to detail. Attention to detail is critical; whether it be simple spelling errors or objects out of place. I am always working on the finite details, whether it be double checking my resources, or using spell check before sending an email."

Show More Answers

Anonymous Answer

"My attention to detail is very good. Attention to detail is what separates you from everyone else. For example, In some warehouse situations, people tend to overlook safety concerns. A person with closer attention to detail would take a minute to make a situation safe."

Lauren's Feedback

You provided a good general example, but I suggest speaking about yourself specifically. See my suggestion below.

"Co-workers would say that I have very close attention to detail. I always lead by example and don't try to work the fastest, but instead to work the safest and more efficiently. In the warehouse environment, I made sure to take all safety precautions before starting a task. Safety can often become hurried when trying to get things done, but without that vital step, many things can go wrong. My peers have always noticed how meticulously I work. This has always been a strength and a great compliment to receive."

Anonymous Answer

"My co-workers would say I am a perfectionist. And my supervisor would describe me as a detailed-oriented and hard worker. She knows I won't settle for something I don't consider good enough."

Stephanie's Feedback

It's great to hear that you are attentive to detail; this is music to every hiring manager's ears! You may wish to develop this response a little further by adding an example of how attention to detail shows up in your work. Is there an instance when you have gone the extra mile recently to ensure perfection? What was the situation?

Experience

30. Give me an example of a time you went above and beyond the typical duties of your job.

What You Need to Know

This question aims to evaluate what you consider "putting your all in" and whether you are an overachiever. Sharing what you consider above and beyond will clue them into the standard you set for yourself regarding your work ethic and offer insights into your values, personality, motivators, and how they'll coach you in the future. It will enable them to contrast you to the other applicants in the interview pool and your work experience in the industry. Even if your example is on your resume, feel free to use it and explain why this accomplishment stands out.

Written by Kevin Downey on November 12th, 2022

Answer Example

"It was towards the end of my shift. I was finishing my day and was getting ready to pass off my work to the next person coming on, but they ended up in a tricky situation that made them late. There was another employee who was going to get off an hour later than I was, and they were asked to stay late to cover until the next in line was going to show up, but this employee was pretty resentful of having to stay late. They vented to me that they weren't feeling well, said they had a migraine, and were going to try to get off work early. Well, they didn't have the right attitude and weren't getting any work done as it was. I offered to stay late for both of them. I kept a positive attitude and made the best of it. When my late coworker showed up, they were super grateful and didn't even show up as late as everyone thought they would. Everyone said I was going way above and beyond, but I saw it as helping the team and being true to myself."

Written by Kevin Downey on November 12th, 2022

Honesty

31. Have you ever been asked by a fellow employee or supervisor to lie about a situation?

What You Need to Know

Ethical dilemmas in the workplace occur from time to time. This question aims to evaluate your integrity and self-accountability. We are all responsible for our actions. If a coworker or a supervisor asked you to do something dishonest or act unethically, the fact that they have asked you speaks to their character, not yours. However, how you respond attests to your character.

An old expression says the true test of character is what you do when no one is looking. Assure the interviewer that you can handle such unfortunate situations with professionalism and poise and act with integrity according to their core values.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I have never been told to lie to a fellow employee or supervisor. If I were asked to lie, I absolutely would not do that. I am not the type of person to be pushed around on the job. I will always be myself and keep my integrity first."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I have worked with dishonest colleagues, and I won't entertain the idea. I don't think that lying in the workplace is an option."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I have never been asked to lie for anyone; if I were to be, I would not even entertain the idea. Honesty is the best policy. I would not be able to do that. It goes against my morals."

Rachelle's Feedback

I have reworded a bit for impact.

"Lying goes against my morals, and the way I was raised. I have never been in this situation; however, if I were, I would never entertain the idea."

Show More Answers

Anonymous Answer

"There was only one time that a manager asked me to lie to a customer. I did not. I genuinely believe, in my heart, that the only thing that is truly yours and only yours is your word. I was expecting to be fired from that job but was not."

Lauren's Feedback

This is a wonderful and honest response. I provided a sample scenario question below to think about.

"If you were confronted by a peer who wanted you to lie, what would you do and how would you handle the situation?""

Anonymous Answer

"I have not been in that situation. I do not think lying would be an option for me. Work ethics are essential to me, and I would not feel comfortable in that situation."

Stephanie's Feedback

Great response! It sounds like you value honesty and exhibit integrity in your work.

Leadership

32. What do you look for in a boss?

What You Need to Know

This question will help the interviewers evaluate the scope of your interpersonal skills and leadership potential. How you answer will allow them to ascertain what type of leaders you work with best and which leadership style you are most likely to exhibit. Brush up on the five categories of leadership - authoritarian, participative, delegative, transactional, and transformational. Contrast these with the type of leadership you lean towards and which you feel your previous role models or figures of inspiration displayed.

Written by Kevin Downey on November 12th, 2022

Answer Example

"I'd say I work best with leaders who are more participative and transformational in their approach. In my experience, they're better communicators, more hands-on with their guidance and training, and not afraid to work side-by-side with you. I prefer a working relationship with my managers built upon mutual respect."

Written by Kevin Downey on November 12th, 2022

Leadership

33. Tell me about a time you naturally took on a leadership role without being asked. Did you enjoy being a leader? Were you happy with the outcome?

What You Need to Know

Whether this is a leadership role or not, tell the interviewer how you strive to be an over-achiever, often set the pace of the work needing to be done, and lead by example. Demonstrate your ability to be a self-starter, how you're self-guided with your work, and how you ask questions to gain the full scope of the big picture. Demonstrate how you take the lead and step out of your comfort zone.

Your answer will offer them insight into your leadership potential. Exhibiting the qualities of a leader goes a long way toward affirming your value. Describe how you inspire others to overachieve, develop and coach others, and provide a supportive force for your teams.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"In my current position, we break our team into smaller groups of 10 every day, with one leader. Yesterday, I quickly realized that I was the most seasoned in the group, so it was natural for me to be the leader since I had most of the answers. I enjoyed that aspect of the work, and my supervisor complimented me on the result. Everyone worked well together and knew the goals of the team."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I naturally take on a leadership role every day with our new and junior staff. I like to train others and show them the best practices to make their work life easier."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"From an early age, I have always assumed a leadership role in just about all of my jobs. Sometimes it was because of my demeanor, sometimes my experience, but mostly, it was because I got the job done right. When I was younger, it was my demeanor "” being in a group of younger people that were only interested in getting to the end of the day so that they could hang out. I have never been that type. I could always separate work and play.

As I got older, my experience is what others look at. People were comfortable listening to what I said. They knew that I would explain and help, when necessary. Again, helping your team members is what a good supervisor does."

Lauren's Feedback

You provided a lot of great information and context about yourself. I assisted with answering all three parts of the question.

"I have naturally assumed leadership roles from a young age. I have had a goal-driven, hard-working spirit for as long as I can remember. People naturally tend to gravitate towards me as a leader because of my energetic, go-getter mentality. I acquired a leadership role within a previous workgroup, and it felt like a natural fit. I enjoyed being a leader or someone the others looked up to because I exude confidence and provide clear instructions. I was very happy with the outcome because I ensured our group completed projects correctly and efficiently."

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Anonymous Answer

"In my last job, I was the most senior employee. Knowing that, I took on training new employees and worked hard to make sure they knew everything I knew and were up to date on all protocols of the position."

Rachelle's Feedback

Excellent answer! Well done :)

Anonymous Answer

"I am in a leadership role every day. I work with interns and have learned how to delegate and check on them frequently, but most of all I am learning to approach each of them differently. I enjoy it. It is satisfying to see them succeed. And I love their energy and willingness to learn."

Stephanie's Feedback

This is an excellent example of leadership, but I suggest developing your response to indicate a little more about what success looks like in their role and how you've helped to advance that. How has your leadership directly impacted their outcomes?

Problem Solving

34. What would you do if a warning light came up on a ride that you were operating?

What You Need to Know

This question evaluates your stress responses and reaction times. At Walt Disney World Co., there are strict regulations surrounding rides and safety. Talk to the interviewer about your initial instinct in similar situations. Maintain a calm and relaxed tone and a confident demeanor. Your nonverbal cues stand to reveal just as much as your choice of words. You want to give off the impression that their guests would be in safe hands under your watch.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"If a warning light came on a ride that I was running, I would shut the ride down, call a supervisor, and notify everyone in line that the ride was temporarily disabled for regular maintenance. I would not want to alarm any visitors."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would follow protocol as instructed while ensuring guests are safe and remaining calm."

Rachelle's Feedback

Great response!

"If a warning light came up on a ride that I was running, I would follow park protocols while ensuring guests remained calm and safe."

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Anonymous Answer

"Since I have never been a ride operator in a large park, I do not know what the Warning Light means. I can say the I would follow the guidelines set in accordance with the safety procedures of that ride."

Lauren's Feedback

This is a good response, but I suggest rewording the statement to highlight strengths. See my suggestion below.

"I would rely on my training to proceed with the necessary step. I am a quick learner and a resourceful person, so if I were having difficulty, I would rely on training knowledge, common sense, and a peer to assist me. I would learn what the warning light means from pre-employment training and proceed in the instructed procedure."

Anonymous Answer

"If a warning light appeared I would follow proper protocols as I was trained to do so and remain calm while taking immediate action to the situation."

Marcie's Feedback

Nice! It's great that you would follow protocols and remain calm. Consider emphasizing how important it is to you that the park visitors are safe at all times and that you would take this situation very seriously.

Anonymous Answer

"I would keep calm and follow the protocol. Lead my team to assist in what is necessary but always keep calm."

Stephanie's Feedback

Staying calm in stressful situations is super important, but clearly, a warning light could be the sign of a serious safety issue, so I suggest naming that here. This is a good place to clarify that you would always put safety first and that you'd take this situation very seriously.

Problem Solving

35. What would you do if you saw an unfamiliar person in Walt Disney World uniform with no ID badge?

What You Need to Know

Most amusement parks have very high-security standards, taking every measure to protect their visitors and staff. Not only is your interviewer curious about your professional conduct, but what your instinctive reaction would be in such a situation. Maintaining a calm and friendly demeanor, that of a host who welcomes their guests while providing a positive and entertaining experience, is just as important as prioritizing the safety of your guests. However, aggressively approaching a questionable individual could make things much worse. Assure your interviewer that you would act accordingly with professionalism and safety in mind while serving as a representative of the park.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"My instinct would be to report the person immediately and not approach them directly. If I could safely snap a photo of them on my smartphone, I would do that too. Anyone posing as an employee likely has criminal intentions, so a clear photo, or description of the person, would be important."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee. Has this ever happened at Walt Disney World?"

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Let security know immediately with a description of that person and their whereabouts in the park. We live in an uncertain world, and everyone's safety is paramount."

Lauren's Feedback

Great start. I included language to include customer and employee safety as well as the brand standard.

"I would contact security immediately with a full description and location of the person. Disney World provides a safe, clean, enchanting environment, so my responsibility as an employee is to uphold that standard. Customer experience and everyone's safety is paramount."

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Anonymous Answer

"I would immediately report them to the first supervisor I see, describing them in as much detail as I can while avoiding approaching them, possibly taking a photo of them as discreetly as possible."

Rachelle's Feedback

This is a great strategy! Nicely done.

"If I saw an unfamiliar person in uniform, with no ID badge, I would report the situation to the first available supervisor. I would not approach the person but possibly take a photo of them if I could do this discreetly. I would want to describe this person in as much detail as possible."

Anonymous Answer

"I would contact the first supervisor I could find and describe the person and situation."

Marcie's Feedback

Great answer. Quickly informing a supervisor and describing the situation will definitely help to remedy the situation. Consider mentioning as well that you recognize the importance of keeping everyone at the park safe and that you will always remain on alert so you can help ensure this.

Anonymous Answer

"I would take note of how the person looks, call immediately security, and explain the situation and the description of the person."

Stephanie's Feedback

This is an unusual situation to be placed in, and it sounds like you would take great precautions to ensure everyone's safety by reporting this individual to the appropriate parties.

Problem Solving

36. Walt Disney World values the health and safety of our visitors. What would you do if a park visitor fainted after disembarking from a ride?

What You Need to Know

Walt Disney World needs assurance that, as a host, you'll prioritize the safety of your guests at all times. This question aims to assess whether you can handle such situations with emotional intelligence and whether you'll have control over your stress levels in emergencies. They need to know that you'll be able to think quickly and react decisively. Someone who is not emotionally mature and tends to panic under such high-stress situations stands to amplify the heightened emotions of their guests, making matters much worse. So your answer will reveal how quickly you act on your feet and how highly you prioritize the safety of your guests in the park.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I am sure that Walt Disney World Co. has strict protocols surrounding situations like this. My first instinct would be to call the on-site medics. I would not touch or move the individual to avoid causing further injury. If it was heat exhaustion, I could offer them a cold bottle of water and wait with them until the medics arrived."

2nd Answer Example

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would immediately call on-site medical professionals, offer the guest some water or a snack, and remain with the guest speaking calmly and keep them and their family calm until medics arrived. I would not touch them to avoid further injury."

Rachelle's Feedback

Well laid out response!

"If a park visitor fainted, I would immediately call the on-site medical professionals. Then, I would offer the guest water and a snack; remaining with them until the medics and their family arrived. I would not touch them, to avoid further injury."

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Anonymous Answer

"First make sure that the customer was in no immediate danger, then call for medical help. An ounce of prevention is worth a pound of cure."

Lauren's Feedback

Good response. I assisted with minor edits to include your work style.

"I would assist the customer as soon as I could and call for medical assistance. I am proactive versus reactive person. In times of crisis or stress, I try to be methodical and logical to problem-solve. I would reassure the family or nearby customers that I am getting the person the help they need. In my eyes, an ounce of prevention is worth a pound of cure."

Anonymous Answer

"If a guest fainted after a ride I would follow company safety protocol. I would make alert on-site medical staff and assist the guest making sure they are not injured. I would offer them water or a snack and remain with them until medical staff arrived."

Marcie's Feedback

Great answer! The interviewer will appreciate that you plan to follow safety protocols and that you will alert medical staff and help the visitor while you wait for them to come. If you have any examples of times in the past when you've provided aid to someone, consider talking about this as well, and explaining how much you enjoy helping others.

Anonymous Answer

"I would immediately call on-site medical professionals. Make sure the cast members keep calm and try not to cause panic with the other clients. I would offer the customer water and snack and offer the customer to call their family or friends in case they are not with the customer at the moment."

Stephanie's Feedback

This would be a tricky situation to navigate as a park employee, but it sounds like you've got a great plan of action in place!

Problem Solving

37. Walt Disney World is a family destination where children can sometimes become separated from their parents. If you saw a small child alone and crying, what would you do?

What You Need to Know

Your interviewer is evaluating your personality and how professionally and capably you'd address an emergency such as this. As a representative of their park, they'll need assurances your personality, emotional intelligence, and conduct would be in line with Walt Disney World's values and the guidelines they'll likely provide for when children are separated from their guardians.

Communicate how you would professionally conduct yourself and recruit help while informing multiple parties on your team of the incident. Assure them you'd have no issue staying calm while adhering to all guidelines and safety protocols, doing so by the book.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I have worked retail in a shopping mall setting, and we were always told to immediately bring the child to the closest security guard, who would then bring them to the customer service kiosk. That is where most parents will go first when they notice that a child is lost. If this happened at Walt Disney World, my first instinct would be to do the same."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"Can you tell me a bit about your protocol surrounding a situation like this? I would strive to follow your company protocol to a tee."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I would take the child to a safe zone, get them water or a snack, have them breathe for a second, and then begin asking about their family's names. I would ask where they saw them last, what they were wearing, anything we could do to get them together faster."

Rachelle's Feedback

Good answer! It sounds like you've had some training when it comes to this type of situation.

"If I saw a small child who appeared lost, I would take them to one of the Disney appointed safe zones. I would give the child water and a snack, then ask them questions about their family such as their parents' names, where they last saw them, or what they were wearing."

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Anonymous Answer

"Every company may handle this differently. I am sure that this would be addressed in pre-employment training. But, I would first try to calm the child down so that I may ask what their mother or father's name was. Then alert security or whoever would handle that situation. I would stay with the child until that help arrived."

Lauren's Feedback

Perfect. You have parental instincts to assist with the situation as well and training and protocols that you will learn when accepting the position. I made minor edits, but overall this is a solid, well-rounded response!

"Every company has its policies and procedures. When a child is separated from their parent or guardian, my parental instincts will kick in. I would approach the child to help calm their fears. I would survey the area and ask the child if they know where their parent was. I would rely on the procedures in place to contact the necessary staff to assist the situation (security or other designated staff). My main priority would care for the child warmly and kindly to de-escalate the situation until their guardian is located."

Salary

38. Do you feel that you are currently paid what you are worth?

What You Need to Know

Many employees will look for new work if they feel they are underpaid or underappreciated. This question aims to determine whether your employment search is solely motivated by compensation.

However, this question opens the door to discussing salary. When addressing your professional worth, it is best to discuss your current wage, the frequency of your reviews, and your average increases. Also, mention any other compensatory incentives or benefits, such as paid time off, health insurance, bonuses, discounts, retirement contributions, anything, and anything that can apply. Then factor in your career goals, where you hope to take your career, highlighting your most significant accomplishments that can add to your professional value.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I feel that my current employer pays me fairly; however, I would like to see an increase in pay with an increase in responsibilities."

Written by Kevin Downey on November 12th, 2022

2nd Answer Example

"I know that I am underpaid compared to my industry colleagues. My company is small, and they do what they can, but this is part of why I am seeking a new position."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I am currently unemployed, but I know that when coming into a new position you must work your way up and I'm more than willing to show how much I have."

Rachelle's Feedback

Great attitude!

"I am currently unemployed; however, I know that when entering a new position I must work my way up in earnings. I am more than willing to show that I have what it takes."

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Anonymous Answer

"I was being paid a fair wage for New Jersey. I am sure that I will be paid fairly."

Lauren's Feedback

Great response. Be prepared for the interviewer to ask about your specific salary expectations. It would be helpful to know the position's salary range in the event that dollars and cents are discussed.

"(example) I have reviewed the salary range for this particular position, and I am pleased with that amount."

Anonymous Answer

"Yes, I am paid fairly according to my position and location. I look forward to increasing my salary while maximizing my knowledge and experience."

Stephanie's Feedback

Questions about compensation are always tricky! You do a good job of staying positive about your current salary, while also acknowledging your desire for continued professional growth. Good work!

Stress

39. Are you willing to submit to a full criminal background check?

What You Need to Know

At Walt Disney World, you will work around children and other vulnerable populations, and they need to ensure everyone who serves on their team shares their values. Walt Disney World Co. is very responsible when it comes to the safety of its visitors and employees. You should have no problem complying with a background check, even if you have a mark on your criminal record. Be honest and immediately disclose anything you feel the interviewer should know. Trying to keep something secret that will come out anyway will reveal a lack of integrity and respect for their time and resources.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"I am happy to comply with any form of background check that you require. My record is squeaky clean!"

2nd Answer Example

"I am happy to comply with any form of background check that you require. I will disclose that I have a DUI charge from a couple of years ago. I have no restrictions and have gained my driver's license back."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"Absolutely, I have no objections at all."

Lauren's Feedback

Fantastic. You can use this as an opportunity to show off your personality in regards to those populations.

"Absolutely, I have no qualms about a full background check. I have a warm and attentive sensibility, so working with children and other vulnerable populations will be a wonderful fit for me."

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Anonymous Answer

"In the Walt Disney Resort, it is very important to check a criminal background because we're working with the children, and their safety is essential.

I am happy that you are checking my full criminal background as my records are clean."

Rachelle's Feedback

Very nice response - you are agreeing while also solidifying how important it is to ensure the safety of children.

Anonymous Answer

"Absolutely, safety is most important."

Marcie's Feedback

It's great that you're willing to comply as safety is clearly a priority for this company. You might also mention that your record is clean and that you've never been in trouble with the law. See below for an example:

"Absolutely. I definitely recognize how important safety is at Walt Disney World, and I look forward to playing my part in keeping all children, vulnerable people, and other park visitors safe. I have a clean record and have never been in trouble with the law. I also hold myself to very high standards. You can rest assured that I will do my best to keep others safe within your parks."

Anonymous Answer

"Absolutely, I completely understand the reason for the complete criminal background check, and I will comply."

Stephanie's Feedback

Great!

Teamwork

40. At Walt Disney World, we stress the importance of teamwork in all we do. Are you a team player?

What You Need to Know

Some are singularly focused on advancing their own agenda, goals, and career and will prioritize helping themselves before they come to the aid of others. Others prioritize the team's goals as their own, understanding that supporting, developing, and advancing their team is what truly defines their own success.

Focus on the collaboration involved in teamwork. The adage, "There is no 'I' in team," should be driven home in your answer. Treating the members of their client's teams with dignity and respect and recognizing and rewarding their efforts is paramount. Keep your eye on the big picture and align your goals and values with theirs.

Written by Kevin Downey on November 12th, 2022

1st Answer Example

"Yes, I am a team player!"

2nd Answer Example

"I am a team player. I recognize there may be days I need to perform duties outside my usual job description to help out or spend time mentoring and coaching new employees to ensure they are fitting in with the team."

Written by Kevin Downey on November 12th, 2022

Anonymous Interview Answers with Professional Feedback

Anonymous Answer

"I absolutely love being a part of a team. I play off others very well and see myself as a people person."

Rachelle's Feedback

Very good answer!

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Anonymous Answer

"Yes! Most definitely, I am a team player. I have been in supervisory positions before. It is extremely important for everyone on the team to know their importance. You are only as strong as your weakest link. Be supportive of each other. Help each other."

Lauren's Feedback

Great response! I assisted with follow-up questions to consider in preparation for an interview.

"How have you perpetuated healthy team dynamics in previous work environments?" "What are signs of a strong, positive, and cohesive team?""

Anonymous Answer

"Yes, I am. I like to work in a team; I firmly believe that two or more people together think better than one. Working in a team brings a broader perspective and increases problem-solving solutions."

Stephanie's Feedback

It sounds like you've had experience working in teams and understand the value in this, but I suggest being more specific by providing a specific example of a time when you positively contributed as a team player. The specific example will make your answer more impactful and memorable.