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Walgreens Interview Questions
1. Why would you like a position at Walgreens?
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Walgreens is headquartered in Deerfield, IL. The company has been in operation since 1901 and has yearly revenues of 72 Billion with approximately 180,000 employees. Walgreens is a publicly traded company, trading under the symbol WAG. Follow Walgreens on Twitter at @Walgreens. Read about the company culture, corporate mission, and discover any job openings at Walgreens, by visiting their Career Page. If you need help finding more information about Walgreens, visit their Website.
Walgreens Interview Questions
2 of 10
Tell me about a time when you had to be a leader. How was the outcome?
 
User Submitted Interview Answers
1.
I have several times in college taken the leadership role in group projects. I have the ability to lay out a plan and stay on track and keep focused to get the work done properly.
 
2.
I have been the leader in group settings and have divided up the work between the members and set goals and deadlines for when things are due.
 
3.
Have been a leader and outcomes were always quite good. if there was a problem i would discuss it and would be rectified.
 
4.
This year, I asked to be assistant to director of a production for my drama class. I managed the set and audio-visual team. The play was a big success, and we got top scores in the class.
 
5.
When I was lead tester on the implementation of NAPA which was an updated computer software program for our underwriting engines. I had to coordinate our work schedules and assign various functions to each co-worker. The outcome was very successful because I received an award for the project.
 
Question
3 of 10
Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
 
User Submitted Interview Answers
1.
I learned how i could work faster yet still be productive.
 
2.
There were times when one person was scheduled to work and would get a rush of customers that we were unable to complete some tasks, when this happened, I knew that what was most important was to get authorizations for the next mornings appointments, and call customers who had paid extra to express their orders. Other tasks and clients who were quoted a 2 week delivery time could wait until the following day.
 
3.
I prioritized by doing the things that needed to be done for the opener. Making sure the store is stocked and the registers cashed out for the night are the most important things, because this prepares the store for opening.
 
4.
Started by establishing the tasks with a high priority.
 
5.
I prioritized the assigned tasks from the order of most important to least important and by when the assigned task were due.
 
Question
4 of 10
Tell me about a time when you went above and beyond for customer service?
 
User Submitted Interview Answers
1.
Every day at work I would go above and beyond for customer service. For example, if the pharmacy is not busy I would offer to assist and show patients OTC products by personally walking them to the location to find it. That way I am actually engaging with the customer and it builds a great relationship.
 
2.
I helped a customer get towed well beyond her membership maximum mileage because she had the basic membership and was stranded more than 50 miles away from home. I spoke to the tow driver and advised him to tow her.
 
3.
One of many patients was actively dying. And my shift was almost over but know one came in to relive me. So I stayed until a family member arrived.
 
4.
Working in the church environment, there is always someone who needs more assistance. You step forward and assessed what they need.
 
5.
I feel to provide the best customer service possible we should always go above and beyond, but a time I felt I went above and beyond was when an eld.
 
Question
5 of 10
How would you deal with an angry customer while you were busy completing tasks?
 
User Submitted Interview Answers
1.
Stop what I am doing. Pay full attention to the customer. Remain calm and show sympathy.
 
2.
Customer comes first.
 
3.
Stop and try and help out the customer best of my ability and if that does not work, tell the manager.
 
4.
I would stop whatever I am doing, give the costumer my full attention and then proceed into helping them on their situation.
 
5.
Put the task on the side and listen to the customer.
 
Question
6 of 10
What would you do if a coworker asked you to help steal?
 
User Submitted Interview Answers
1.
I would try and discourage him or her from the idea and if i feel he or she really is in need hence that terrible idea, i would find a way of helping him or her buy whatever it it or discussing it with the boss to see if he or she can have it on credit and pay in instalements. I won't encourage stealing in any sense of the word.
 
2.
I would let my coworker know that is unacceptable and I would notify my supervisor.
 
3.
I would tell them that is not an ethical behavior and if they proceed with it, I will report them to management.
 
4.
A coworker, if they knew me wouldn’t even ask me. But if someone did I would not do it and I would try to talk them out of doing whatever they are going to do. Then even though it will be hearsay I would bring it to attention of a manager.
 
5.
I would not help them steal.
 
Question
7 of 10
How do you expect to make a difference at Walgreens?
 
User Submitted Interview Answers
1.
I expect to make a diferrence by putting towards as much effort as possible to be the best worker that I can be. I want to make the environment better. I also want to make the team a real team.
 
2.
With my great customer service, my integrity and my skillset.
 
3.
Provide excellent customer service, because as always, the customers come first.
 
4.
The help customers and make them feel important.
 
5.
Showing my co-workers how to be better employess and provide the best customer service to anyone that walks in
 
Question
8 of 10
Describe a time when you disliked company rules in your last job?
 
User Submitted Interview Answers
1.
I never disliked the rules.
 
2.
This is my 1st job.
 
3.
I have not disliked company rules. Most rules are easy to follow, and are there for a reason.
 
4.
I always like Companies rules and policies, I always follow them.
 
5.
A new district manager had started to make different changes to our store. They were little things like removing tint off windows and the shirts we wore must have a collar on them. Not a lot of employees were happy with the changes but all of us eventually got used to them.
 
Question
9 of 10
What do you know about working in retail?
 
User Submitted Interview Answers
1.
I have no experience based on my job status but iam up for the challenge and give everything i have.
 
2.
I havent had any previous job experience.
 
3.
That you have to have alot of customer service experience and have a lot of communications skill to interact with customer and your fellow employees.
 
4.
I know that retail has to do with the idea of selling a product to a person.
 
5.
I have worked some in this, have done a lot shopping and feel I woulkd know what the customer needs.
 
Question
10 of 10
Do you enjoy working with seniors.
 
User Submitted Interview Answers
1.
Yes i do,because i love helping people and i also like learning from others and i feel no one knows more then a matured person.
 
2.
Why would you want to work at walgreens?
 
3.
Yes, I do rnjoy helping my fellow seniors and help them as much i can with any quetions they have i anwnser best i can if not i research it fot them.
 
4.
I have cashed checks, credit/debit cards, and handled cash.
 
5.
I had many projects going at one time, i had to focus on one single project and complete it before moving onto the next. I also asked other employees to help if they were completed with their projects for the day.
 
Contributing Author
Ryan Brown
Founder of Mockquestions.com


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