One time, a woman wanted to buy a crib, and it was not available in the store, it was out of stock. She actually came a long way, and I did not want her to leave empty handed. Since there were other stores in the area and she was not familiar with the area, I told her I could check if there are other stores that carry the item. She said it was not necessary, but I insisted. I then showed her a store that was only 10 miles away and gave her the address and phone number so she could call and check, and she was very grateful.