35 Walgreens Interview Questions & Answers
Below is a list of our Walgreens interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Ask The Interviewer Questions
- 4. Behavioral Questions
- 5. Career Goals Questions
- 6. Communication Questions
- 7. Compatibility Questions
- 8. Conflict Questions
- 9. Customer Service Questions
- 10. Diligence Questions
- 11. Direct Questions
- 12. Discovery Questions
- 13. EQ Questions
- 14. Experience Questions
- 15. Leadership Questions
- 16. Situational Questions
- 17. Stress Questions
- 18. Teamwork Questions
Accomplishment
1. How do you expect to make a difference at Walgreens?
Why the Interviewer Asks This Question
The interviewer wants to hear that you are looking forward to working at Walgreens and have thought about how you can make a positive impact while working there. Think about what kind of impact you could make. As they state on their careers page, "We are boldly committed to creating a better world through health and wellness."
Possible things that might come to mind are:
- Creating a favorable environment for customers by smiling, asking them how their day is going, and providing them with excellent service
- Building business relationships with your coworkers so everyone looks forward to coming to work each day
- By being the place where people come for medicine, snacks, cosmetics, and pictures
Share whatever comes to mind that you are passionate about!
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing unique qualities and traits you will bring to Walgreens if hired. You can tell the interviewer about your excellent customer service skills, positive attitude, and willingness to help customers and coworkers. Let the interviewer know how you can benefit their company if hired.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Companies want to understand what benefits employees would bring to the company if hired. You want to avoid being humble when answering this question. Now is the time to sell yourself and let the interviewer know why they should hire you for the position.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I would try to make a difference at Walgreens by being my best self. I have a positive attitude and am frequently told by those I work with that I am a bright spot in their day. I try to make the world a better place by being the best version of me that I can be, and that's what I would bring to Walgreens."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I expect to make a difference at Walgreens by bringing my ten years of exceptional customer service skills to your company and providing the service you expect from your team members. I always come to work with a smile and a positive attitude, which rubs off on those around me."
Written by Krista Wenz on May 3rd, 2022
Adaptability
2. Are you available to work evenings and weekends?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you understand the job requirements and are a team player and dedicated to your profession. Most job postings for their in-store positions list their shifts as, "Full-time or part-time, weekends, days, nights" and say the job "requires willingness to work flexible schedule, including evenings and weekend hours." As a Walgreens employee, you must be flexible and available to work weekends and evenings when needed. This requirement is listed under "basic qualifications" on the Walgreens careers website.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on assuring the interviewer you understand the nature of the business and that working weekends and evenings are part of the job. Let them know that you are flexible with your schedule and willing to work whatever hours they need.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
If you want to be considered for the position, it is best to avoid saying that you cannot work weekends or evenings without explaining why. If you have a personal obligation, such as caring for a child or family member on the weekends or evenings, describe your situation to the interviewer and explain how you will look for help with your child or family member on the days you need to work. If you are honest in the interview, the interviewer will understand if there are some weekends or evenings you might not be able to work.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I would like a somewhat consistent schedule, preferably with two consecutive days off if possible. But I am available and willing to work weekends, days, and nights."
Written by Kevin Downey on February 19th, 2023
Answer Example
"Yes, I am available to work weekends and evenings when needed. I understand the nature of this industry and have no problem working whenever you need me. I take a class every Tuesday and Thursday evening, but my professor will let me make up the class if I have to work."
Written by Krista Wenz on May 3rd, 2022
Ask The Interviewer
3. What questions do you have for me?
Why the Interviewer Asks This Question
It's always a great idea to have questions ready for the interviewer. However, the last thing an interviewer wants to hear is a list of questions you could have found the answers to from merely watching a video on their company site! Review the company website and other online resources to ensure that your questions are not mundane or redundant.
Written by Krista Wenz on May 3rd, 2022
Focus Your Answer On
Focus on asking questions specific to the role you are interviewing for or the company culture and work environment. Examples of good questions are asking the interviewer how you performed in the interview o,r if you need to clarify anything, asking what the interviewer likes most about working for the company or if they have any hesitancy about hiring you.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid asking questions about salary or benefits. The salary and benefits package is often listed on the job announcement or discussed with Human Resources when offered the position. If you ask about money or the benefits package, it makes the interviewer think you are most interested in the monetary aspect of the job. Of course, it is perfectly acceptable to talk about the salary or benefits if the interviewer asks about your salary expectations. However, you do not want to bring it up yourself.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I know that many of your locations were converted from other buildings, such as converted theaters to renovated banks. What was this building here used for before it became a Walgreens?"
Written by Kevin Downey on February 19th, 2023
Answer Example
"Thank you for asking. I do have a couple of questions. First, when would you like to have this position filled? And second, are there any required qualifications you do not see on my resume?"
Written by Krista Wenz on May 3rd, 2022
Behavioral
4. What are some of your weaknesses?
Why the Interviewer Asks This Question
The interviewer wants to hear about some of your weaknesses to see that you are self-aware and can identify an area that needs improvement. When you admit you have a deficiency in a particular aspect of your profession and take steps to improve, it shows the interviewer that you are motivated and inspired to grow professionally. This will help them determine whether you are interested in growing with them, and if you are interested in their career development opportunities. As they advertise on their site, "Your career gets a boost with new opportunities to learn and grow every day - from our store aisles and the registers to merchandising and display work. So when you join our family, you get to impact your customers' lives and your future."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on picking weaknesses that are not a core skill for this position. You can be candid in your answer, recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan to improve on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours!
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid describing a weakness that is a crucial responsibility of the job or one that is not work-related. The interviewer wants to hear what weaknesses in your profession you have identified and how you plan to improve.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I would like more experience and more coaching on what makes an effective display. I am super interested in merchandising, and love creative work, such as this. I feel my skills are limited in this regard, and I'd really like to improve."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I believe I could improve on some technical skills, including Excel and PowerPoint. Currently, I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. After I complete that course, we will see how stellar my skills are!"
Written by Rachelle Enns
Behavioral
5. Do you prefer working in a team environment or alone?
Why the Interviewer Asks This Question
Walgreens is very much a team environment. This question is not a trick one! The interviewer is trying to get a feel for your personality and how you interact with others. You may work well without the need for much management or direction, or perhaps you are better driven by a collaborative and team-led environment. Either way, be honest with the interviewer about your preferences without leaning negatively either way.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on letting the interviewer know that you can work independently and in a team environment. However, it is best to lean towards working with a team as Walgreens takes a team approach. As they advertise on thier careers page, "Building connections and a career."
Written by Kevin Downey on February 19th, 2023
What to Avoid
If you want to be considered for the job, it is best to avoid saying you prefer to work alone. You want the interviewer to understand that you are a team player and enjoy the team approach Walgreens takes.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I do enjoy mixing it up on occasion, and if there is a solitary task to be done, I'll happily volunteer. But I am truly a people person. I love people, and any chance I have to interact with my teammates or my customers, I am happy."
Written by Kevin Downey on February 19th, 2023
Answer Example
"Whether I am doing an independent project or working in a team environment, I always give my best. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well."
Written by Rachelle Enns
Career Goals
6. After reading the job description, what do you like most about this position?
Why the Interviewer Asks This Question
The interviewer asks this question to see that you have read the job description in its entirety and determine what aspect of the role you like the most. Most Walgreens job postings have many responsibilities you will be asked to perform. The interviewer wants to know what you like the most to see where your strengths lie.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing what you like most about the job or how you feel uniquely qualified for this opportunity, and provide your reasons. For example, you might look forward to being responsible for greeting all customers entering Walgreens or registering customers for the Dollar Reward Savings Club card. Tell the interviewer why this particular job duty excites you. As they advertise on their site, "We're always looking for that special something - those qualities that set a Walgreens team member apart from the rest. Take a look and see how you match up. Communicator, trustworthy, efficient, helpful, responsible, multi-tasker."
Written by Kevin Downey on February 19th, 2023
What to Avoid
You want to avoid being unprepared to answer this question. If the interviewer feels that you did not read the job description, they will question your attention to detail and enthusiasm for this position.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I like that I would be a perfect fit for this job. Everyone feels good about their work when they're good at it, and I would be very happy in this position. I consider myself a great communicator and am super helpful by nature. I have a lot of integrity, so I'm trustworthy, efficient, responsible, and brilliant at multi-tasking."
Written by Kevin Downey on February 19th, 2023
Answer Example
"There are many aspects of the job description that are appealing. What I like most about this position is being in charge of greeting customers as they first enter Walgreens. I like being the first friendly smile customers see as they walk through the door."
Written by Krista Wenz on May 3rd, 2022
Career Goals
7. Why did you leave your last job?
Why the Interviewer Asks This Question
The interviewer wants to know why you left your last job to see if you gave notice or were laid off or fired. If you were fired, they want to see if you admit why you were fired, if you take responsibility, and what you learned from the experience. If you gave notice, they want to understand what you did not like about your job to see if you would fit in with the company culture.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Explain why you left your last place of employment or are considering leaving. If you gave notice, were laid off, or fired, describe the circumstances behind your leaving. Wherever you can, focus your reasons on your career pursuits. Some may be looking for a different environment or a more inclusive culture. Others may be looking for a company with more career advancement from within. Consider Walgreens' value propositions; "What's next for you at Walgreens? Let's find out together. We've invested in a lot of amazing tools and experiences to help you develop your talents and discover everything you want to do. So take a look at our job postings to find opportunities that fit your career goals. And be sure to sign up for job alerts, so you're one of the first to know when a new position becomes available."
Written by Kevin Downey on February 19th, 2023
What to Avoid
Avoid saying anything negative about your previous employer, supervisor, customers, or coworkers. Speaking poorly of others shows the interviewer that you may be challenging to work with and talk about others behind their backs. So, be sure to end your response on a positive note and tell the interviewer that you are excited to have the opportunity to interview for the position with their company.
Written by Kevin Downey on February 19th, 2023
Entry Level Example
"I felt like I hit a dead end at my current job and wanted more career progression. I want to look forward to what's next, and I figured it was best to end my current job on amicable terms before I got burned out there. So, when I discovered the career development opportunities at Walgreens, I decided to pursue this position. I first signed up for their job alerts, and when this position became available, I pounced on it."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I left my last job because there was no room for professional growth or advancement. I want to work in a supervisory position, but that was not possible in my previous place of employment because of the company structure. I gave my two weeks' notice and left on good terms. I have an excellent letter of recommendation if you would like a copy for your records."
Written by Krista Wenz on May 3rd, 2022
Communication
8. How would you deal with an angry customer while you were busy with other responsibilities?
Why the Interviewer Asks This Question
The interviewer wants to hear that customers are your priority, regardless of the situation. On their job search page, Walgreens quotes one of their store managers as saying, "Our Customer Service Representatives are the ones on the front lines; they know what our customers' wants and needs are." So assure the interviewer that you would graciously stop what you were doing and start by genuinely listening to the customer. Next, share that you would apologize to the customer and take whatever corrective action was necessary. Be sure to mention that most challenging customers do not take much time; they want to know that their opinion is being heard. Finally, be sure to say that you will return to your task once you have the customer on their way.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on giving an example from your past where you have successfully dealt with an angry customer. If you have not worked in a retail or customer service role, explain that to the interviewer and describe how you have handled a disagreement with a coworker or classmate.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Most businesses have the motto "the customer is always right." Even if you disagree with the slogan, you must remain professional and be a good image for the company when working with the public. To be considered for the position at Walgreens, avoid saying you get angry or hostile with a customer when they are angry with you.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"If I was busy with other tasks, I would quickly take a mental note or jot a note down about where I was, and I would devote my attention to the customer. They are always priority number one. Once I heard their concerns, I would either help them or find someone who could devote their full attention to them, depending on the circumstances. But I would make sure the customer ultimately felt taken care of."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I have extensive training in customer dispute management. If a customer is ever unhappy with their service or product, I would be sure to stop what I was doing, apologize, and ask them how I can ensure they become a satisfied customer again. Most customers will tell you exactly what they want to satisfy their needs."
Written by Rachelle Enns
Compatibility
9. Why would you like a position at Walgreens?
Why the Interviewer Asks This Question
The interviewer wants to hear why you are looking forward to working at Walgreens. Walgreens is dedicated to the well-being of its customers. As they advertise online, "Walgreens is a great place to be. Why? Because the work you do makes a difference in your entire community, helping customers with all the essentials they need. And it doesn't stop there." Inform the interviewer why you look forward to being a part of the Walgreens team.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on answering how you are honored to be helping with the promotion of customers' well-being. Be mindful that you would be the place where people can have the convenience of a quick stop to get a few necessary items. Also, acknowledge that you know you would be working where many people purchase holiday gifts. Be excited to share that you would be a part of something great by being an employee at Walgreens!
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid answering that you want a position at Walgreens for the salary or benefits package. If the interviewer feels you are only interested in the monetary aspect of the position and not helping customers, they may pass you over for another candidate.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I have a lot of empathy and enjoy helping people and making a difference. At my previous position, the work was fun, but it wasn't very rewarding. I want to work for Walgreens for that rewarding experience of making a difference in my community."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I would like a position at Walgreens because I seek a role with a responsible organization that cares about its customers. I trust Walgreens, as do most others, and I appreciate the convenience and quality offered here."
Written by Rachelle Enns
Compatibility
10. Tell me about an organization or group you have contributed to outside of work.
Why the Interviewer Asks This Question
Your hiring manager may choose one candidate over another due to their volunteer experience. They may feel that it shows strong character and is in line with their employee culture. "At Walgreens, we aim to be a positive and influential part of our neighborhoods. Each year, we're proud to dedicate dollars, time, and staff to various outreach programs that revolve around access to health services and providing education. Join us and find yourself at a place and point where innovation thrives, and good work on behalf of our company and communities is always greatly appreciated and rewarded." Talk to the interviewer about your willingness to give back to your community in some form of volunteerism.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
The interviewer wants to hear about the contributions you have made to the community. If you have volunteered specifically in a manner related to your current profession, focus on highlighting that in your response.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
If you do not have volunteer experience, avoid saying that you do. The interviewer may ask for a letter of recommendation from the volunteer coordinator or a phone number they can call for a reference. You will not be disqualified as a candidate for not having volunteer experience, but you will be if you are dishonest in your interview.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I've done a lot of canvassing for environmental groups. I noticed on your website that you have employee-led Business Resource Groups. I'm interested in learning more about Walgreens Boots Alliance's Environmental Sustainability Group. What can you tell me about that?"
Written by Kevin Downey on February 19th, 2023
Answer Example
"For the past eighteen months, I have volunteered every Wednesday evening at a local soup kitchen. I help with preparing and serving food and fundraising for the organization. It's been an enjoyable experience and rewarding at the same time."
Written by Krista Wenz on May 3rd, 2022
Compatibility
11. What is Walgreens' vision?
Why the Interviewer Asks This Question
The interviewer asks this question to see if you have researched Walgreens before your interview. It would be best if you were prepared to answer any questions the hiring manager will have, such as the company's vision, its core values, the population they serve, the CEO of the company, and the year they were founded. It is always recommended to do your homework before any interview and learn about the company.
Written by Krista Wenz on May 3rd, 2022
Focus Your Answer On
Walgreens' vision is "to be America's most-loved pharmacy-led health, well-being, and beauty company." Focus on memorizing their vision so you can respond to this question. But take it even further by familiarizing yourself with the Walgreens Boots Alliance vision; "Our Vision - To be the leading partner in reimagining local healthcare and well-being for all."
Written by Kevin Downey on February 19th, 2023
What to Avoid
Avoid not knowing Walgreens' vision before your interview. If you cannot respond to this question, the interviewer will see that you did not do your research and question your ability to succeed with their organization. Even if you cannot memorize the whole vision, you can paraphrase it in your own words while keeping the same meaning.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I saw a statement on the Walgreens website that said, 'We are boldly committed to creating a better world through health and wellness.' Is that Walgreens' vision?"
Written by Kevin Downey on February 19th, 2023
Experienced Example
"Walgreens' vision is to be America's most-loved pharmacy-led health, well-being, and beauty company."
Written by Krista Wenz on May 3rd, 2022
Conflict
12. How do you handle disputes with a coworker or supervisor?
Why the Interviewer Asks This Question
It is not uncommon for coworkers or supervisors to have a dispute or disagreement. What matters here are your interpersonal skills and attitude when situations such as this arise. Your interviewer is curious about how well you would uphold the values that define their work culture. "We all know the value of a positive workspace. It energizes you. It puts a smile on your face. And it makes work feel a little less like work." How you respond gives the interviewer insight into your problem-solving, communication, and conflict-resolution skills, which are essential to possess as a Walgreens employee.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on giving a detailed explanation of how you handled a past disagreement with a supervisor or coworker. You do not necessarily need to describe the reason for the dispute, just how you dealt with it. The interviewer wants to hear that you dealt with the conflict privately, calmly, and professionally and that there was a resolution.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You do not want to say that you avoid or ignore disagreements or get angry when a dispute arises in the workplace. The interviewer does not want to hear that you lack conflict resolution and communication skills. You also want to avoid speaking poorly of the person you had the dispute with or placing the blame solely on the other individual. You need to be responsible and recognize your part in the conflict.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"Since I was a kid, it has been my reflex in conflict situations to smile. It's involuntary. But I learned to roll with it early on and stay positive. Whenever anyone gets confrontational with me, they typically soften up when they see I never respond the way they want and never take the bait. I am incapable of doing so. So I just stay positive, and normally my nature turns things around."
Written by Kevin Downey on February 19th, 2023
Answer Example
"Luckily, I have had good coworkers and supervisors with minimal conflict. If there is an issue with a colleague, I like to nip it in the bud. I ask them to speak in private, address the issue, and come up with a resolution that makes us both happy."
Written by Krista Wenz on May 3rd, 2022
Customer Service
13. Tell me about a time you went above and beyond for customer service.
Why the Interviewer Asks This Question
The interviewer wants to hear how you will "Model and deliver a distinctive and delightful customer experience." Walgreens prides itself on caring for its customers, so the interviewer wants to see if you feel the same. The interviewer wants to see if your values align with Walgreens to determine if you will be a good fit for the team.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Talking about a time you calmed an upset customer can be excellent for this question. Be ready to talk about a time you went above and beyond handling a customer complaint. Explain how you listened to every word the customer had to say. Next, describe how you apologized to the customer with a calm voice and sincere heart. Finally, tell the interviewer what solution you offered the customer. Perhaps you did not charge them for a meal if it was in a restaurant. Maybe you offered a new dish for them to try. Be sure to close with how happy the customer was when they left!
Also, you may approach the question with something you have done during the course of an ordinary day to go above and beyond for your customers. For example, if you work at a grocery store, you might share that you walk the customers out to their car when customer levels allow and assist them with loading the groceries in their vehicle.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you have never gone above and beyond to help a customer. There must be something you have done that was exceptional, even if you feel that is part of your job. Now is not the time to be humble. The interviewer wants to hear that you have the qualities they are looking for in an employee, so you must brag a little!
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"There's a blind person who comes into the store every so often, and I always volunteer to walk with them through the store and identify each section. When we get to each section, they'll tell me what they need, and I'll tell them what we have. It requires time and patience, but I enjoy helping them out."
Written by Kevin Downey on February 19th, 2023
Answer Example
"When I worked at Grocery Store ABC, I always watched for opportunities to help someone reach an item on the top shelf, find what they needed, and take their groceries out to their car if they seemed to be struggling. My customers always appreciated that extra special touch, and I plan to bring that same service to work with me at Walgreens."
Written by Rachelle Enns
Customer Service
14. How well do you handle customer complaints?
Why the Interviewer Asks This Question
Research Walgreens' unique brand of customer service so you know in advance how to align your approach with theirs. They define their customer experience as engaging "customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.)."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing how you remain calm and professional when handling a customer's complaint. Explain how you listen to the customer, communicate how you want to help them, and involve management when the issue is above your training or experience.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid saying you get angry with the customer, ignore them, or immediately call a supervisor. While it is good to involve your supervisor when needed, the interviewer wants to gain insight into your conflict resolution and problem-solving skills. If you cannot remain calm and professional and handle the matter, the interviewer may pass you over for another candidate.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I see addressing customer complaints as an essential part of customer service. I recognize most customers don't have ill intentions. They just want what they paid for and to feel valued for their brand loyalty. I'm okay with listening and talking through their grievance. I'll always take time to listen to everything the customer has to say first to ensure I truly understand what they are upset about. I'll maintain eye contact with the customer and empathize with sincerity. I'll offer to correct any mistakes or take the appropriate action to rectify the situation. I have training in customer dispute management and am always diplomatic in my approach."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I have some training in customer resolution management and professionally handling customer complaints. I would rate my skills in this area a 9/10. I am confident in my ability to create a resolution for a customer who is not happy with their product or service."
Written by Rachelle Enns
Diligence
15. What would you do if a coworker asked you to help steal?
Why the Interviewer Asks This Question
The interviewer would like to know how you would react if put in an awkward or potentially harmful situation, like being asked by a coworker to engage in illegal activities. When answering questions like this, it's important to explore their values. One of Walgreens Boots Alliance's core values is 'Courageous,' which they define as, "We are bold, honest, and decisive." Under this, the qualities they value are "Acts of bravery. Tough decision-making. Addressing challenges head-on." They spell out their expectations: "Implements Company asset protection procedures to identify and minimize profit loss."
Theft can occur in many ways in the workplace and is not necessarily reserved for blatantly taking a product. Ensure that you know the different ways a coworker may try to pass stealing off as "no big deal." Some examples include:
- Timecard fabrication, also known as "buddy punching," where you punch in for a coworker who is not present
- "Borrowing" money from the cash register
- Falsifying vendor or expense accounts
- Taking items from the lost and found
- Stealing data or documents containing trade secrets
- Taking expensive office supplies like ink or adding personal items to supply orders
- Billing hours to clients that they did not work
Of course, you already know how to answer this question! Express that you would never engage in this behavior and discuss how you would report the situation. If this has happened to you in the past, you can talk about the case without providing the coworker's name.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on letting the interviewer know you are an honest person with morals and ethics. Make sure they understand that you would never condone or participate in this type of behavior and would report it to your supervisor.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you would participate in stealing or look the other way if you saw a coworker do something unethical. If the interviewer feels you are untrustworthy, they will not hire you for the position.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I'd tell them they made a mistake. No second chances there. By asking me to help them steal, they're telling me they're not trustworthy, so I'd know I couldn't trust them either. I'd report the incident before they had a chance to come up with a cover story. Someone like that only thinks of themselves and is out to hurt everyone else."
Written by Kevin Downey on February 19th, 2023
Answer Example
"If a coworker asked me to help steal, I would be appalled. I do not condone theft of any kind, and I would let my coworker know that. I would report the incident to my immediate supervisor and document the encounter."
Written by Rachelle Enns
Diligence
16. Give me an example of a time you had to be extra diligent in order to meet a deadline.
Why the Interviewer Asks This Question
They'd like to learn more about your skill level, how resourceful you are, and whether you "match up" with that "special something," those qualities they look for "that set a Walgreens team member apart from the rest." Some of those qualities they define as being efficient, responsible, and a multitasker. Talk to the interviewer about your ability to act diligently on the job. The interviewer would like to know that you are diligent regarding work-related deadlines. They want to hear if you are determined to complete your tasks on time or frequently miss deadlines.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on providing a work-related example of when you had to be extra diligent to meet a deadline. The interviewer wants to hear that you are organized and manage your time well to complete your tasks.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid not having an example to provide. If you do not have work experience, tell the interviewer you have not been required to meet a work deadline, but you can give an example from school. You may have had a paper or project due in a short time, and you either missed participating in an activity or stayed up late to complete it.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I was building a display during store hours, and I needed to finish it before the end of my shift. Meanwhile, customers asked me lots of questions since I was upfront and center. So I had to stay focused, move fast, and grab anyone's help when I could. No time for chitchat with my teammates, either. I finished just in the nick of time."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I am always diligent when it comes to deadlines. However, I remember having an abnormally large special grocery order from a regular client. I was a little stressed about making sure it was perfect, so I put in a couple of overtime hours to meet the expectation. It felt great to deliver high-quality service."
Written by Rachelle Enns
Direct
17. We conduct early-stage criminal background checks and drug tests on all of our candidates. Is there anything you would like to disclose at this time?
Why the Interviewer Asks This Question
Walgreens needs to be very cautious about who they hire for obvious reasons. They define themselves as "a global family of trusted companies with a reputation for doing the right thing." So they have that reputation to uphold. Any representative of their brand could be responsible for safeguarding confidential information. You will be working with the public and may be working inside their pharmacy with controlled substances. Assure the interviewer that you are most willing to comply with any form of background check they require.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
As with any interview question, you want to focus on being completely honest in your response. As embarrassing as it may be, if you do not think you will pass the drug test or have a criminal background, you need to let the interviewer know that now. If passing the drug test will not be an issue and you do not have a criminal history, assure the interviewer that you will have no problem passing both tests.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
If passing a drug test will be an issue for you, it is best to wait until you are clean to apply for a Walgreens job. Many companies require a pre-employment background investigation and drug test, and you must pass both to work in this profession.
Written by Krista Wenz on May 3rd, 2022
Experienced Example
"I am happy to comply with any background check required as my record is clean. I do not participate in drug use, either. You can be assured that if you hire me for this role, I will maintain a clean record."
Written by Krista Wenz on May 3rd, 2022
Discovery
18. How would your references describe you?
Why the Interviewer Asks This Question
Your interviewer is curious how your references would describe you. Think about the things they've said in the past which would help align you with their ideal candidate. You want to showcase that you are a good fit for their work culture and environment. "Caring culture - We've created a strong team atmosphere and powerful sense of community - and caring is a thread that runs through it all. Our company culture is a testament to the dedication we all share - to help everyone find a bit of joy in their daily lives."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
If you have past performance reviews or letters of recommendation from your references, review them before your interview. You will be better prepared to answer the question if what they wrote is fresh in your mind. It is also good to have copies for the interviewer if they would like a copy for their file.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid saying your references would say positive things about you if you know they would not. The interviewer will call your contacts and hear for themself what they think of you. If you had an issue with one of your references, you should explain to the interviewer what the problem was.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"They'd say I am a super caring and empathetic person who is always trying to make an impact on others' lives."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I have an excellent list of references who will say that I am a hard worker who always brings a positive attitude to the workplace. I learn new concepts quickly and seek out opportunities to help others. I have three copies of performance reviews and letters of recommendation for your file if you would like them."
Written by Rachelle Enns
Discovery
19. Name your three best qualities.
Why the Interviewer Asks This Question
Your interviewer wants to gain insight into your personality and unique characteristics. Think about the things that people have repeatedly commended you for. Think of the typical qualities you have received praise for at work, in school, or within your family. These things make great examples! Share your three qualities, and tell the interviewer that other people mentioned these qualities in you. Some examples might include your joyful attitude, kindhearted spirit, ability to help others, a knack for striking up a conversation, or patience.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Walgreens Career Development Guide offers some advice in this regard. "Career Development is a Personal Journey. Reflect on your strengths, accomplishment, interests, and career aspirations. Look to the Future. Once you've reflected on your interests, aspirations, strengths, and development priorities, it's time to begin exploring the development activities that will help you grow."Additionally, if you review the job description before your interview, you can identify keywords Walgreens used to describe its ideal candidate. Focus on naming your three best qualities that align with what Walgreens seeks in an employee.
Written by Kevin Downey on February 19th, 2023
What to Avoid
Avoid describing your three best qualities as ones that could be deemed unprofessional to the interviewer. For example, you might be known as a prankster or jokester, but you do not want to mention that to the interviewer. While it is fun to have humor in the workplace, the interviewer will feel that it is unprofessional and may question hiring you.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"One of my greatest strengths is my emotional maturity. Another is my ambition and drive to succeed. I always look at the big picture and focus on my career aspirations. Lastly, I'd say my optimistic attitude is one of my strongest qualities."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable with. I am also a diligent employee, always showing up on time."
Written by Rachelle Enns
Discovery
20. How did you hear about this position?
Why the Interviewer Asks This Question
The interviewer wants to know how you heard about the position. Companies invest a lot of money in advertising their job openings. The interviewer wants to hear what methods are effective and which are not. They also want to hear if an employee of their agency referred you. Describe how you heard about the position, and be sure to give the name of the employee or recruiter who referred you if applicable.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Be concise in your response, focusing on describing the recruiter's name, the website where Walgreens posted the job, the company's website, or an employee referral. Whether you pursued the position through a recruiter, Glassdoor, or their website, showcase the research you've performed on their website through your familiarity with their job search on their site, "Discovering new opportunities and new purpose. That's a win. Take a look at our job postings to find opportunities that fit your career goals. And be sure to sign up for job alerts, so you're one of the first to know when a new position becomes available."
Written by Kevin Downey on February 19th, 2023
What to Avoid
You want to avoid forgetting where you heard about the position. Suppose you cannot remember where you learned about the job opening. In that case, the interviewer will determine that you do not pay attention to detail and might be applying to many other positions.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I know someone who works for Walgreens, and they love working here. Her name is Joan Crawford. I don't know if you know her. But she loves working here and said I should apply. So I went to your site and applied through there."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I saw this position posted on your website when searching for customer service jobs at Walgreens."
Written by Krista Wenz on May 3rd, 2022
Discovery
21. Why should we not hire you?
Why the Interviewer Asks This Question
The interviewer hopes to hear that there is no reason not to hire you! Tell the interviewer you would be a great employee, and confidently share that there is no reason not to hire you. You might wrap it up by sharing that you are customer-focused, have a proven employment record, and love Walgreens.
Written by Rachelle Enns
Focus Your Answer On
Focus on describing the attributes that make you a great employee and how they will benefit Walgreens if hired. Assure the interviewer there is no reason why they shouldn't hire you.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
If you want to be considered for the job, avoid giving reasons why the interviewer should not hire you. You do not want to put doubt in the interviewer's mind and have them reconsider offering you the position.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"Well, if you are looking for someone to be in this position for a long time, then you shouldn't hire me because I plan on rising quickly through the ranks at Walgreens. I'm going places."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I understand that I come from one of your competitors, so I hope you can see why it would benefit Walgreens if you hired me. I know how to deliver amazing customer service, have excellent interpersonal skills, and have been the top cashier for the past six months in my current role. There is no reason why you should not hire me."
Written by Rachelle Enns
Discovery
22. What do you like to do in your free time?
Why the Interviewer Asks This Question
The interviewer asks this question to see what interests you and if you have healthy avenues to decompress. They want to hear what hobbies and activities you enjoy and know that you spend time away from work destressing from the pressure of the job. They also want to gain insight into your personality to see if you will be a good fit for Walgreens' team. The interviewer wants to know what you are interested in and determine how well you will get along with other team members based on your interests.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing three or four activities you enjoy. Some clues on Walgreens' website could help you align yourself with their ideal fit. For example, in 2020, they moved their technology hub "into the renovated Old Post Office in the heart of Downtown Chicago," which offers a "waterfront location, tech bar, library, stylized art deco era design, four-acre rooftop terrace, landscaped river walk, food hall, multiple restaurants, shops and entertainment options, fitness center, sport court, and outdoor cafes." and they include this fun fact: "If you're a film buff, you may already be familiar with our new office building, as the iconic Old Post Office was transformed into both the Gotham City Police Station and Gotham National Bank for the Batman Dark Knight Trilogy."
Written by Kevin Downey on February 19th, 2023
What to Avoid
You want to avoid describing interests that may seem unprofessional or unhealthy to the interviewer. Some examples of what to avoid are saying you enjoy spending your free time lying around watching movies, playing video games, or going clubbing with your friends. While those activities are harmless and a great way to unwind, the interviewer may view them as unhealthy or unprofessional for a Walgreens employee.
Written by Krista Wenz on May 3rd, 2022
Answer Example
"On my days off, I like going to the beach with my kids, boogie boarding, and playing beach volleyball. These activities keep me in shape and rejuvenate me for my next shift."
Written by Krista Wenz on May 3rd, 2022
Experienced Example
"I enjoy working out at the gym or being on my stationary bike in front of the TV. I love watching shows and movies. Hey, I read on your site that your tech headquarters were in the Batman Movies! Super cool!"
Written by Kevin Downey on February 19th, 2023
Discovery
23. Besides vacation and holiday time, how many days were you absent from work last year?
Why the Interviewer Asks This Question
Walgreens wants to hire employees who are responsible, dependable, and show up to work when scheduled. Even though they advertise they offer paid time off and flexible hours, part of their success profile is that you must be "responsible and willing to work a flexible schedule, including evenings and weekend hours." The interviewer asks this question to evaluate your work attendance in the past year. If you called off work many times in the past year, they might hesitate to offer you the position unless your reasons were excusable.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on giving the exact number of days you missed work and why. If the interviewer deems your absence from work an excused and unavoidable reason to miss work, it will likely not be an issue. If you have many unexcused absences, they may disqualify you as a viable candidate.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you cannot remember how often you missed work or answer untruthfully. The interviewer will contact your former employer for a reference and ask them the same question. It is best to be honest and explain any absences from work in the past year, allowing the interviewer to decide if your reasons were unavoidable.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I was out two weeks when I had to self-isolate after being exposed to COVID. It turns out I had it, but I had no symptoms. It was frustrating because I wanted to be at work and felt I was letting people down. But we had a lot of elderly folks coming through daily, and I couldn't risk exposing them. Other than that, my attendance has been spotless."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I was absent from work five days last year. I had LASIK surgery, and my doctor recommended taking one week to recover. I arranged the time off with my supervisor before scheduling the surgery, and she allowed me to use sick leave. Other than that, I did not miss any other days last year."
Written by Krista Wenz on May 3rd, 2022
Discovery
24. What is your best personal trait?
Why the Interviewer Asks This Question
The interviewer wants to learn more about who you are and what you would contribute to their teams. They want to make sure you are a good fit. As they advertise on their careers page, "We've created an environment of care that helps our people grow and encourages them to make a real difference in the lives of the patients and customers they serve every day." Think about the one thing that people repeatedly commend you for, and this is your answer to this question! Start by sharing that one trait and tell the interviewer that people often tell you this is your strength. It is best to align your best personal attribute with one described in the job description.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
This question is similar to asking what you consider your greatest strength. Suppose the job description says the agency seeks a candidate with retail experience and strong communication and analytical skills to work in a leadership position. In that case, describe your best personal trait as your communication, analytical, or leadership skills. Focus on using a keyword from the job description so the interviewer can see that you have one of the qualities they are looking for in their ideal candidate.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Most job descriptions use several keywords to describe the qualities they are looking for in their ideal candidate. The interviewer wants to hear that your most remarkable personal trait is a quality they seek in a candidate and that you will benefit the company if hired. Avoid using a trait that is not in the job announcement or unrelated to the job you are interviewing for.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I'd say it is my burning desire for personal growth. I keep challenging myself to be a better person and professional, and I consider myself a very emotionally intelligent, natural-born leader. This is why I am interested in eventually growing into a leadership position at Walgreens."
Written by Kevin Downey on February 19th, 2023
Answer Example
"My best trait is my ability to relate to people. My coworkers often mention that they admire this trait. I enjoy helping people and look forward to the opportunity to do so with your company."
Written by Rachelle Enns
EQ
25. What do you like least about your current job?
Why the Interviewer Asks This Question
The interviewer asks this question to determine why you are looking for a new place of employment. When the interviewer understands why you are leaving your current position, they can see if the company can provide you with what you are seeking, especially if what they have to offer is aligned with what you are looking for in your career journey and whether they can support "your life and the future you're building."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on being positive in your response. Even though the interviewer wants to hear what you like least about your current job, they do not want to listen to you bad-mouth your coworkers, customers, or management. When you respond, highlight the opportunities you can receive working for Walgreens. For example, you may not like your current job because there is no opportunity for growth or it is a part-time position. In that case, point out that Walgreens offers opportunities for professional development or a full-time schedule.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid talking poorly about your supervisor, colleagues, or customers. Even if they are what you like the least about your current job, the interviewer will feel as if you are a challenging person to work with. Instead, describe another aspect of your current job you like the least, such as the lack of opportunity for professional growth or full-time work because the company was over-staffed.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I want to work where I feel like I am impacting others' lives. Where I currently work, the culture is a bit more elitist, and that just doesn't feel like me. So, I suppose that's what I like least about it."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"What I like least about my current job is the lack of opportunity for professional development. I am one year from obtaining my Bachelor's Degree in Management, and there is no room for me to grow with my current employer. I like that Walgreens encourages professional growth and offers opportunities to advance within."
Written by Krista Wenz on May 3rd, 2022
Experience
26. What do you know about working in retail?
Why the Interviewer Asks This Question
The interviewer wants to hear that you understand the fast-moving world of retail. Their career development guide states that "approximately 70% of your development should come from experience. From projects and special assignments, job rotations, teaching, coaching, and mentoring others." Start by telling the interviewer that you know it takes a team to make a retail store successful. Mention that you need cashiers, customer service representatives, managers, stockers, and people to unload trucks.
Walgreens also employs pharmacists, pharmacy techs, and photo specialists. Talk about the need for everyone to provide top-notch customer service to ensure customers want to return. Discuss how everyone needs to work together to keep the store looking great. Be sure to mention that you understand the store can get very busy and that you are prepared to handle those hectic times.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing any retail experience you have. Explain where you worked, how long, and what your job duties entailed. If you do not have retail experience, be honest with the interviewer while explaining you are a fast learner and look forward to the opportunity to work with their company.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid saying you have retail experience when responding to this question if you do not. The interviewer has your resume and references, and they will see that you were dishonest in your response. You will not necessarily get disqualified if you do not have retail experience, but you will if you are untruthful in your interview.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"It is very customer-focused, fast-paced, and sometimes challenging. But there is an art to being customer-focused and knowing why people buy what they buy."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I know that working in retail can be a very hectic role to take on and, at the same time, very rewarding. I know that accuracy and product knowledge are of utmost importance, as well as being a friendly face for customers. I assure you I will deliver my work professionally and with poise, no matter the situation."
Written by Rachelle Enns
Experience
27. Why do you feel you will be better suited for this job than other applicants?
Why the Interviewer Asks This Question
Try to identify how you fit their mold. "Life at Walgreens is driven by a culture of helping others. There's a spirit of excitement and innovation. A career at Walgreens means joining a company that's been dedicated to our customers and the communities we serve for over 120 years. And these days, you'll find that our people are just as passionate, committed, and supported as ever before." So, keywords to extrapolate from this statement are passionate, innovative, dedicated, driven, committed, and supportive.
Bragging about yourself can be challenging. We recommend reaching out to a few colleagues, family members, and friends. Ask them for their opinion on what makes you a unique, standout candidate. You'll probably be surprised at the consistency in their responses! Their answers will give you insight into how to answer this question.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Review the job announcement before your interview and highlight the keywords of the qualities, experience, and education the agency seeks in a Walgreens employee. Then, focus on using those keywords in your response. When describing how you meet all their job requirements, the interviewer will see that you are a highly qualified candidate and place you high on the candidate list.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Many qualified candidates are interviewing for the same position. You want to avoid speaking negatively of the other candidates or sounding arrogant when responding to this question. You want to sell yourself in the interview, but not while making the interviewer think you will be a challenging person to work with.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I'd say it is because I embody everything a Walgreens employee should be. I am passionate and am always thinking outside of the box. I am loyal, motivated, and very supportive and team-oriented."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I am the best candidate for you because I show levels of dedication and follow-through that are uncommon in the workplace. I am empathetic, compassionate, and level-headed, and work well under pressure. I have exceptional communication, leadership, and interpersonal skills. My team members are always very responsive to my upbeat and open approach. I look forward to bringing my skills and experience to your wonderful organization, and you will not be disappointed in my performance if you hire me."
Written by Rachelle Enns
Experience
28. Tell me about your cash handling experience.
Why the Interviewer Asks This Question
The interviewer wants to know how much training you will require, should they hire you, and if you are a 'trustworthy' person who can handle the responsibility of cash handling, including but not limited to "register sales on assigned cash register, providing customers with courteous, fair, friendly, and efficient checkout service. Collecting cash and distributing change as requested; processing voids, returns, rain check, refund, and exchanges as needed." Share where you cashiered, how many years you were with that company, and how accurate your drawer usually was. You can also include how much money you handled on a typical day.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
If you have worked handling cash, focus on describing how accurate your drawer was and how much money you were responsible for. When the interviewer sees that you are precise when in charge of large sums of cash, they will feel more comfortable offering you the position.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
If you do not have experience handling cash, avoid saying that you do. The interviewer will discover you were untruthful when calling references. If you are dishonest in your interview, you will be passed over for another candidate.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I have some cash handling experience, but it's been a while. My grandpa owns a convenience store, and I worked there and ran the register in the summers when I was off school."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"In my current role, I handle approximately $5,000 in cash per day. I have been a cashier for seven years and have never had a discrepancy in my cash-out. My references can attest that I am completely trustworthy."
Written by Rachelle Enns
Leadership
29. Tell me about a time you had to be a leader. What was the outcome?
Why the Interviewer Asks This Question
The interviewer wants to hear about a positive experience you have had with your leadership. For those who are interested in working side by side with leadership while pursuing a leadership position themselves, Walgreens says, "you'll work with experienced store managers on everything from operations and management responsibilities to merchandising and advertising, setting you on a path to store leadership in one of the most exciting and fast-paced retail environments in the nation."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
If you have worked in retail or customer service, focus on giving an example from your industry. If you are new to this profession, provide an example of how you have demonstrated leadership qualities at church, school, sports, or a previous job. Think about when you led a sports team or college project, managed a store, or coached a little league team. These are all great examples! Start by giving the interviewer a high-level overview of what you were leading and share that you enjoyed the experience. Discuss the positive outcome that the group had and explain that you would gladly lead again!
Written by Kevin Downey on February 19th, 2023
What to Avoid
You want to avoid saying you do not take on leadership roles or do not desire to lead others. One of the great qualities Walgreens is looking for in their employees is the ability to lead others even when not in a leadership role. If you feel your leadership skills could use improvement, it is recommended to take a leadership course, watch videos on leadership, or read books on improving your leadership qualities.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"Every year in college, I volunteered as a youth leader in my summers., I loved the work - working with kids and helping them develop skills to be future leaders. Many of the kids I coached are now youth leaders themselves."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I have always been a great leader and thoroughly enjoy being a team leader. I have been in an assistant manager role in my company for two years now and love to lead by example and train new employees. Employee turnover has decreased about 15% since I took this position."
Written by Rachelle Enns
Leadership
30. Have you ever helped someone else achieve their goal or better themselves. If so, how?
Why the Interviewer Asks This Question
The interviewer asks this question to see whether you care about helping others achieve success and how you help others achieve their goals, which may indicate how they can help you achieve yours. As they advertise on their careers page, "you will help make people happier and healthier in our communities, and we'll make sure that we do the same for you with everything from great benefits and support to development opportunities and rewards." In their career development guide, they state that "approximately 20% of activities should be exposures, or learning from others," such as from "job shadowing, subject matter networks, coaching, mentoring, and feedback."
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
When you help others, it shows you are a compassionate person. Focus on describing a time you helped someone achieve their goal. When you help others, it shows you have excellent leadership and interpersonal skills. Think about how you have helped a friend, coworker, or classmate achieve a goal. You may have run a few miles with them each day in preparation for a 10k. You might have stayed up late at night reviewing flashcards for a big test the next day. Or maybe you encouraged a friend to travel and see their dreams through. These types of scenarios work great to answer this question.
Written by Kevin Downey on February 19th, 2023
What to Avoid
Avoid saying you have never helped someone achieve their goals. Think back to where you have helped someone, even if it did not seem significant to you. Sometimes, the little things you do have an enormous impact on someone's life.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"A friend of mine worked hard to get promoted to a leadership position. When they didn't make much progress, I helped them by offering advice on how to win over the rest of the crew and what they were looking for as a leader. I gave them tips on how to build relationships with management and the right kinds of questions to ask. Our leadership saw the help I was providing and asked why I wasn't trying for a leadership position, but I wasn't about to compete for the position against my friend. The timing wasn't right, and I had other goals I was focusing on at the time."
Written by Kevin Downey on February 19th, 2023
Answer Example
"I helped my younger sister set up a year of traveling abroad after graduating high school. I did a lot of research for her and helped a bit financially. I want to see her succeed and be happy."
Written by Rachelle Enns
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Marcie's Feedback
Situational
31. Describe a time you disliked company rules in your last job.
Why the Interviewer Asks This Question
Anytime a question like this comes your way, keep in mind the heart of the question is to gauge your attitude and worldview. This will help your interview determine whether you have issues with those in positions of authority or if you are a team player. So if there were rules you disagreed with or challenged, it should be for the benefit of the team, or to improve systems, flow, and productivity. As they say on their site, "Creating stronger communities and stronger careers."
Start by telling the interviewer that you follow all the company rules and support the decisions the company makes regarding regulations. The interviewer wants to hear that you are not a rule-breaker and you support the rules the company has put into place. After all, there had to be some logic to their professional decision! Your willingness to remain a team player shows the interviewer that you respect decisions even when you recognize you would make different choices sometimes.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing a rule you disagreed with while explaining you understand the reason that rule was put into place. When you show the interviewer you are a reasonable person and will follow the rules even when you disagree with them, they will understand that you are an agreeable person to work with.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you disliked a rule that is a common rule in most jobs and that would affect your performance if you broke it. For example, if you say you did not like a rule that all employees clock in at the start of their shift, the interviewer may question why you do not like being held accountable. You do not want the interviewer to think you would be a challenging employee if hired.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"It wasn't so much a rule as an unspoken rule. Everyone gets a lunch hour and two ten-minute breaks. Yet, for some reason, anyone who was a smoker got unlimited breaks, often unreasonably long, to stand outside, not work, and smoke cigarettes together. Often, when we needed the whole team to band together, the second these employees felt stressed, they'd disappear for more smoke breaks. I never understood it, and this double standard always rubbed me the wrong way."
Written by Kevin Downey on February 19th, 2023
Answer Example
"We recently implemented split shifts at my current job, which I do not always agree with because they deter from a good work/life balance. With that said, I understand that split shifts cut labor costs and the need to hire additional staff."
Written by Rachelle Enns
Stress
32. Do you consider yourself a patient person? How do you increase your patience in challenging situations?
Why the Interviewer Asks This Question
The interviewer would like to know if you consider yourself a patient individual. "We're equipping our employees with even more tools to support their wellbeing. More joyful lives through better health applies to the body and the mind. By meeting the needs of our team, we are better equipped to meet the needs of our customers and patients." Impatience can cause a lot of stress and anxiety in customers and coworkers, so it is essential that you can showcase your ability to remain patient and professional in workplace situations. They want to see that you can handle angry customers, project deadlines, and the demands of working in retail and customer service.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Interviewers want to hire patient employees who can remain calm in challenging situations. Focus on letting the interviewer know you are patient and professional and can increase your patience during difficult times.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you are not a patient person. It requires patience to work with customers and coworkers, and the interviewer wants to see that you can remain calm and professional under pressure.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I consider myself an incredibly patient person. Sometimes I'm so patient it makes others impatient."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I can be patient, but it's more of a learned skill than something innate. I have worked to become more patient and not demonstrate my frustration or impatience with others. I know when others are pushing me, it's counterproductive, so I remind myself of that when dealing with others. Also, I know when I'm running out of patience and am proactive in asking for some time to regroup when appropriate."
Written by Krista Wenz on May 3rd, 2022
Stress
33. How do you handle stress on the job?
Why the Interviewer Asks This Question
The interviewer asks this question to determine if you are someone who can handle stress on the job. Working at Walgreens can be stressful and fast-paced, and the interviewer wants to determine if you will be a good fit for the team if hired. Talk to the interviewer about your ability to handle pressure in the workplace and the techniques you used to minimize job stressors. Then share your knowledge of 'Journey Live,' Walgreens "Web-based platform and mobile app" for "managing stress, reducing anxiety, improving work-life balance, getting better sleep and more." Assure them of how to take advantage of similar tools and techniques.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on letting the interviewer know you understand how to decompress away from work so you are ready to handle the pressures of your job mentally. When employees understand the stress factor of their job and have healthy ways to relieve stress, they are less apt to burn out or become sick or injured from stress.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
You want to avoid saying you do not handle stress well. If you cannot deal with the job stressors, the interviewer will determine you may not be a good fit for Walgreens. If you feel you need to work on handling stress better, it might be good to research ways to manage stress before your interview.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"I keep working. Stress is energy, and it adds to my sense of urgency. But I never let my stress turn my emotions against me. I just turn it into energy. Like an extra jot of caffeine to keep going. What's that expression? Sometimes the only way out is going all the way through. It's like that."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"I understand this job is stressful, and I am prepared for that. If I feel overly stressed, I will discuss this with my supervisor. In addition, I eat a healthy, balanced diet, exercise, and spend time with my family on my days off. Taking care of myself mentally and physically prepares me to handle stressful situations."
Written by Krista Wenz on May 3rd, 2022
Teamwork
34. How will you earn the trust of your coworkers?
Why the Interviewer Asks This Question
Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new coworkers should you be offered the position. The interviewer would like to know how you can win your new coworkers over to determine if you will be a good fit for the Walgreens team.
Written by Krista Wenz on May 3rd, 2022
Focus Your Answer On
Focus on giving examples from your past. Describe how you earned the trust of your coworkers by getting to know them and their families, keeping your word when you say you are going to do something, lending a hand when others need help, or covering a coworker's shift when they had a family emergency.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
Avoid saying that you do not feel the need to earn the trust of your coworkers. If you do not feel like earning the trust of your new coworkers, the interviewer will determine you are a challenging person to work with and will pass you over for another candidate.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"Taking time to get to know them and being honest and transparent in who I am around them. I find the more open you are with people, the more likely they are to open up to you. So, I would earn others' trust by earning it."
Written by Kevin Downey on February 19th, 2023
Experienced Example
"Trust is something you earn over time with people. Trust happens when people deliver on doing what they say they will do. I take the approach of underpromising and overdelivering to accelerate the trust process. I will lead by example and be transparent in my communications. With strong trust, teams can accomplish great things together."
Written by Krista Wenz on May 3rd, 2022
Teamwork
35. Tell me about the most rewarding experience you have had working in a team environment. What made it so rewarding?
Why the Interviewer Asks This Question
The interviewer wants to hear that you feel accomplished when part of a team. This will help them determine whether they feel they could similarly motivate you. As they state on their site, "We're listening, learning, and taking big and bold action to empower our people and embrace our differences." Talk about a time when you felt fulfilled through a team setting or project collaboration. An example might be when you worked on a team project at university, a recent work collaboration, or possibly an extracurricular experience such as coaching a little league team. Discuss the positive results of teamwork and how you attained a positive outcome as a group.
Written by Kevin Downey on February 19th, 2023
Focus Your Answer On
Focus on describing why you enjoy being part of a team. Explain that you like collaborating with like-minded individuals to accomplish a goal or learning from others' experiences. Show the interviewer that you are a team player and will fit in well at their organization if hired.
Written by Krista Wenz on May 3rd, 2022
What to Avoid
When responding to this question, avoid saying you prefer to work independently. While working alone is an admirable trait, the interviewer wants to hear that you can work with other individuals to achieve a common goal.
Written by Krista Wenz on May 3rd, 2022
Entry Level Example
"It was a great team, and everyone got along so well. The project was fun because we all had the right attitude, and no one was dragging anyone down. By the end, we were all laughing and cheering and fist-bumping, and we couldn't wait to see each other the next day. Super great it was."
Written by Kevin Downey on February 19th, 2023
Answer Example
"One of my most rewarding teamwork experiences was while I was attending university. I learned so much by working with my classmates. I gained new problem-solving skills and learned a lot from their research preferences."
Written by Rachelle Enns
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