1. If you find a problem going on with two different employees, what would you do?
I would leave them alone unless it was serious then i would contact a manager to take care of it.
Ask them to stop and follow me to office where i would ask a manger to meet us then find out what is going on and find a soultion to the problem.
The answers given .... Will never land you the job ..... You are applying to be the manager .... Pull them in the office, work it out .... Be engaged with your associates prior to it getting to that level.
If it was a bad problem I would report to my immediate supervisor.
I think I would leave them alone. Im never good at interfering and most people would want to handle it on their own. If it was a full-blown yelling match I would alert the closest manager, given they didn't already know then go from there.
2. Do you want to work at Walmart in hopes of advancing to a higher position?
Yes I would like to continuously step up in my wal mart career.
Yes, that is my goal. I have a plan, and I plan to move up in the world of Walmart.
Yes I would like to continue work into a higher position.
Yes I would definitely be interested in advancing to a higher position.
I think Walmart is right for me. I want to work in retail with people.
3. Tell me about a time when you went above and beyond for customer service?
While on my break, I was still able to help a customer out, because after all I was still on the primises, and still in uniform, so why not help, and helping that customer took up the rest of my break time, but anything to keep the customer happy.
There was one time when a woman on Food Stamps couldn't afford all of her food. There was one item left and it was of some importance to her so I payed for it out of my own pocket. I have been on Food Stamps before so I understood, and it was the least I could have done.
I've never worked in retail before. However, I assure you I would try my best to go above and beyond the requirements.
How do you handle difficult coworkers?
I helped an elderly lady carry her groceries to her car when we were getting ready to close.
4. How would you deal with an angry customer while you were busy completing tasks?
Put aside my task and give the customer my full attention and do my best to help them to leave happy.
Let the customer have the floor by listening to his problem then attempt to slove the issue.
I would stop what I was doing and give them my full attention, then do what was in my power to help them resolve whatever issue they were having, then go from there.
i would halt what i was doing call him/her aside listen to him attentively and then give them the assistance they require or refer them to someone else
I would stop all tasks and help the customer the best i can because the customer comes before all and would do my best to calm them and meets their needs.
5. Do you prefer working in a team environment or alone?
I like doing both. I enjoy working with people or alone.
I much prefer, and succeed far better when on my own. I can work in groups and do make an effort to share the responsability when I have to.
Either or, I am a very adaptive person to any given situation.
Alone because i can be more focused on what i have to get done but i can work in a team environment when needed or asked.
Either or because i do wat i were assign too do..
6. What are some of your weakness?
Saying no to taking upon extra work; I strive to finish in a timely manner; being effective and efficient; striving to be the best.
Onestly, I would say that public speaking is an area that I could work on. I tend to get nervous when asked to present to a large group of people. In small team meetings, Iím the first one to stand up and present. But put me in front of a big group and I can get flustered.
I dont have weakness.
Im a perfectionist, However i know I'm not always perfect but i try my hardest to do everything right.
I'm often tempted to take on too many tasks myself and have to remind myself that as a manager its my job to deligate and lead other employees when I can.
7. How do you expect to make a difference at Walmart?
By providing quality service to the customers and leave them feeling taken care of.
By always being friendly and putting customer service first. I want to make sure every costumer is happy.
Combining my best qualities with the teams qualities and needs.
Will try to represet walmart the best I can to suppoert their reputaion and goals.
By putting all my effort into my postition.
8. Have you ever helped someone else achieve their goal or helped to better themselves, if so, how?
The best way to help someone better themselves is to support them the best you can. I am a very good listener and I try to give the best advice possible without judgement.
Yes, I would do all that I can to help that person stock their area as fast and as efficiently and possible so they can complete their work in a timely manner. I would train them a quicker and easier way to their job better with little time.
Mentoring a sales associate that wanted to be promoted in the company. I gave them the knowledge they would need to be successful, allowed them to accompany me on sales calls and other daily functions that would be required of them. It was a success and this person was promoted to the next level.
I believe I have. A few years ago my mother was in the process of becoming a US citizen since she is originally from mexico Spanish is her first language so I helped her study and practice her English. She is now a US citizen.
Yes, when training others I try to train them to do as good a job as my knowlege allows, sharing pointers or shortcuts that help them get the job done properly and in timely a manner as possible.
9. How would your references describe you?
My refrences would describe me as a devoted and hard worker who is normally cheerful and bubbly, has a tendency to over-talk sometimes but is otherwise agreeable.
They would say i am a hard working individual how stays on task and get the job done when asked to do so.
Very punctual, able to get anything done that is thrown my way, a very fast learner, easy to get along with, and they would definitly say she always has a mile on her face.
They would describe me as a hard worker who learns fast and is always smiling.
Easy to get alone with alway smile hard worker.
10. Tell me about a time when you had to be a leader. How was the outcome?
At Vanity, the womans clothing store I work at. I've trained a lot of girls there.. I even got asked to come in on a day I was supposed to be off because there was a new lead working by herself and my manager said quote "I want someone there that actually knows what their doing." So basically I trained the lead as well.
My leadership style is fair, and i listen to my workers,i compliment them on a great job done. and i handle difficult situation fairly.
my manager was in the back on the phone with the DM and I was all alone on the floor. it was pretty busy and i was working very hard to help everybody while the other associates were slacking off. I saw that this was unfair so I went up to them and said that the floor is pretty busy and that they should be servicing the customers since the manager was in the back. they listened and everything was under control.
I'v not yet been given the opportunity ti test that skill. (For those who, like me, have no answer to this question.)
I've actually never been a leader yet, but given the opportunity I would be able to handle it.
11. Name your three best qualities?
Locality, motivation , organization.
I am hard working, on time and dependable.
On time, honesty, loyalty.
I am a fast learner always smiling and love to meet new people.
Very organize,undependable fast and Friendly.
12. Describe a time when you had to sacrifice quality to complete a job?
I would never want to sacrifice quality. I would do everything in my power to complete the job. I would also get help if needed to finish the job done.
Providing quality service and assurance is a key factor in completing the job at hand. To sacrifice quality would be counter productive.
To be perfectly honest, quality comes first. Walmart is known for their quality products and services. My motto is Quality over quanitity. I know that customers would rather have something done right than too fast.
I wouldnt sacrifice quality because I feel its always better to do things to the best of your ability.
Never I woled work harder to meet quality.
13. When was the last time you contributed to a team effort and what was your role?
At school and i was the leader of the group i made sure everyone did what they was assigned to do.
I was the lead on putting together a midnight release party for a highly antisipated movie. i was the point person in carge of putting everything together and making the tought decisions. we were
I ran the crew for a day whe n the boss needed some time off.
I was working at little Caesars and we had a really big order to fill for a church. My roll was to make sure all the pizzas were labeled and take care of other customers at the same time.
The last time I contributed to a team effort was on my basketball team my role was to support my teammates to do better if they made may mistakes.
14. Why should we not hire you?
If you are not looking for a hard working, honest and loyal person.
You should hire me because I am hard working, honest, fast learner and with very positive attitude.
If you are not looking for a detail-oriented person or a comitted worker, then you should not hire me.
You should hire me I am hard working, honest and upbeat.
You should not hire me if you are not looking for a hard worker and just need someone fill the position.
15. Have you shopped at Target before? What areas or things about Target do you like more than Walmart?
I have shopped for target before, but I like the prices they have to offer compared to walmart.
Yes, none because they're prices are very high much more than walmart, and walmart guarantees everyday low prices, and everyone loves a low price, especially in this economy.
A few times, but I canít think of anything I like better about Target. I particularly do not care for the way the store is laid out. For example, you have to go around large departments because it is like they are boxed in, to get to the department you are seeking.
I shopped at target but not as often as I shopped at walmart because I got all the stuff that I always need in every area.
Wal-Mart has better customer service, and provides the best value for the customers.
16. What would you do if a coworker asked you to help you steal?
I would let them know it is wrong to steal and that I would not be a part of it. I would then let my supervisor/boss know about this.
Tell them no, let them know why its wrong, and tell my supervisor.
I would say no and explain to them that stealing is wrong and then proceed to report this act to my supervisor.
Say no i dont steal and report the person to the superviser at once.
I would refuse and report the incident immediately to my supervisor.
17. Why would you like a position at Walmart?
I love working with people and helping them.
Walmart is great place to work and build future career opportunities.
I would like a position at wall mart because its a friendly environment and I want to be employed.
I believe that I could make a difference in the company.
I would like a position at walmart because I feel I would have opportunities to move up.
18. Why do you feel you will be better suited for this job than the other applicants?
Not sure about other applicants, but my knowledge, experience, education, and skills will contribute greatly to walmart.
Hard work ,delikate with a people ,perfect attendance honest.
My work ethic is top notch I work well with others I have experience in the departments.
I can't really say that i'm better suited because I don't know them. But I can say that I will do my best if I get the job, and I am a very outgoing person so I will always greet customers and try and help them, Also im a pretty fast learner
I can't for certain say that I am better, I do not know anything about the other applicants. However I can safely say for myself that I learn fast, I am efficient, and have previous experience.
19. What is your best personal trait?
I'm easy to talk to and get along with. I'm really just an easy going and friendly person. People seem to really open up when talking to me. And I'm always smiling.
My best personal trait is my smile. A smile can sometimes go further than any kind words a person may have to offer or an action a person may take. When you smile, it makes people more comfortable with you and results in less conflict.
For me, its writing. I love writing. Writing is my passion, my outlet. Its what keeps me level at times. I write Non-Fiction based Fiction, and Fiction based Non-Fiction.
I take my seriously and a very fun person to be around. I care about who and what I work with on a daily basis.
20. Describe a time when you disliked company rules in your last job?
Rules are there for the workers as well as the customers.
Rules are there for the benefit of store, customer, and employees.
Rules are there for the workers as well as the customers.
Rules are for both customers and employees and rules are always there to maintain the smoothness of each process.
I never did, I all ways accepted them and adjusted to them.
21. If hired by Walmart, how would that affect your career plans?
I would try to move up the ranks in walmart.
Definitely in a positive manner, allowing me to continue my personal and professional growth; continuing to serve the customer.
It will give me an opportunity to grow my career further since I plan to stay with Walmart for long as long as you are happy with my work.
It would not affect my career plans at all, it would help me become professional.
It would give me an opportunity to advance in a career that I enjoy.
22. Tell me about a time when you did not have enough time to complete all assigned tasks. How did you prioritize?
I worked in between taking care of the customers in order to finish all my work.
I get organized then set priorities then start with the most important first.
I would work on my important tasks that matters most and I would make sure there are no errors.
I put the most important one first and to coplete that one completly before I move o to the next one until I finished my tasked for the day or I would stay later or first thing the next day.
I was a cashier in demand at one time and I had to clean my station but couldn't begin. So I cleaned little by little between customers. By the time my shift ended everything was finished.
23. What are some of your weaknesses?
I have a hard time saying no, when asked to complete additional task.
I can't say no to more work and I sometimes take on more then I can handle but I always get it done on time and efficently .
I cant say no to more work but i always end up finishing the job..
I have a tendency to get a little emotional when it comes to not be able to complete my job.
Only the one. Because English is my second language I always thing that I can improve my English writing.
24. What do you know about working in retail?
Time management skills.
Quality and customer satisfaction is the most important thing.
LISTEN to the customers. Put them first always. Then do the work that is required for me to do.
With 2 years experience in retail customer satisfaction is key to a successful sale.
I have worked in retail for 25 years and know the importance of customer satisfaction.
25. Where do you see yourself in the walmart organization in two years?
I am interested in finishing my working career with Walmart and will take any opportunity to learn other jobs.
I would like be trained so that I can continue to move up in the company and possibly manage my own store.
I would like to be in a management position in two years.
Hopefully in this position or higher because I like how you can advace your career here.
I am interested in making a career with Walmart and would like to be at the management level in two years.
26. How would you improve Walmart if you were CEO?
Creating a positive experience for the shoppers as a place of choice to shop, continuous store cleanliness and organization, inventory control, lower prices, legendary service.
I would listen to the customers and their suggestions to make walmart a better place. I would have a survey available for the customers to give their input and concerns.
Customer service. Make sure everyone knows that that is a priority.
By keeping the prices low and great customer satisfaction.
My making our customers save money and live better.
27. What efforts have you noticed Walmart doing to regain growth?
Pricing. I shop online on walmart.com and notices that the same products that the the other companies are selling for a lot of money-walmart has it lower within my budget. GREAT CUSTOMER SERVICE-every worker has to always have a smile on their face.
The efforts are that walmart stays focused on what matters most and that is their customers.
More American made products, sustainability, environment, energy etc.
Having a lower prices for the costumers and better costumer services.
By keeping the sales floor stocked and maintain a safe shopping environment.
28. what do you like about your present job for this field?
Working with the children and helping them grow into responsible young people.
I like helping other reach their next goal by the training them on how to do the daily routines.
I enjoying being able to help customers with whatever it is they need and interact with people throughout the day. I want their experience to be a good one when they come to me each day.
I like order filling freight for the stores and I would like to see that from the store point of view.
I am happy, we work as a team and I love caring elderly.
29. Tell me about a time when it was better to be agreeable in a situation rather than continue the arguement.
My personal rule is, we can disagree without becoming disagreeable. Customer satisfaction is always first.
When you are both wasting time on something that you can come back to and figure out once you have both calm down.
Anytime when talking to a customer, because the customer is always right.
All time when talking with the costumers because they always are rights.
To be honest I never had to deal with this kind of situation before. I have never had a serious argument that led to this. It was always work it out or agree to disagree.
30. How well do you handle customer complaints?
Very well. I put myself in there shoes. A customer wants someone that will listen to them and genuinely care for their concerns. It is my duty as a customer service representative to see that the customer receives their product in a timely and easy fashion.
With an open mind. I listen closely to their complaint.then highlight it by repeating it to them to be sure I understand. Then do what I can to get it resolved.
I listen intently to the customer and then I would repeat their question. I handle each problem on an individual basis. I try to rectify the situation if it is my power to do so or get the assistance of a manager.
The customer is always right. So, I would go out of my way to resolve the issue to the best of my ability.
Better than most people. I try my best to listen to the customer and help resolve their problems.
31. Tell me about your experience in working in retail?
I have worked in retail for six years. i like working with the public it keeps my mind focused and love to hear others opinion.
I have over 3 years dedicated experience in the field, providing great customer service to customers, keeping a smile on my face at all times, and keeping my work area as well as my appearance sharp. I also made check out a breeze for customer.
I have been working in retail for many years in many different positions from working in the shoe department to working in jewelry and accessories departments. I have worked with a lot of different cultures. I have met a lot of different people that still to this day will come up to me and actually stop me and hug me and continue on a conversation with them.
I have never worked in retail before but am a quick learner and am willing to give the job my best.
I have no experience working in retail.
32. How will you make a good retail worker?
I would make sure the customer is satisfied.
Treat Customers and coworkers with respect and pay close attention to detail.
Utilizing my retail, recruiting, and management experience.
I will stock the shelves and keep them looking good.
By making sure the team on the same page by stocking and selling daily.