Others don't always communicate with you in the style that you would prefer. Talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you.
Vodafone UK Interview Questions
How do you handle a situation where your supervisor does not properly communicate information to you?
Others don't always communicate with you in the style that you would prefer. Talk to the interviewer about a time when you have handled a supervisor who does not interact with you in a way that you like or that is clear to you.
"Whenever I have had a supervisor who does not properly communicate with me, I first try to learn their style of communication and emulate it. I also try to ask a lot of questions and document instructions in writing as much as possible in order to make sure I'm understanding. I love that you describe your employees as passionate, ambitious and talented, which makes me feel that everyone will make a tremendous effort to be clear when communicating for the good of the team."
"I try to be independent and find as many answers as possible on my own. As much as I would love to always work with supervisors who are great communicators, that is not always a realistic ask. I also try to repeat instructions just to verify that I'm hearing and interpreting what the supervisor really wants. If I'm really having trouble getting the information I need, I may also proactively schedule a meeting with my supervisor to discuss. I believe this approach would fit well within Vodafone's culture of trust, support and consistency."
Tell me about your experiences giving presentations in front of large groups.
Public speaking can be intimidating, so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with Vodafone UK Ltd.
"Considering the importance Vodafone places on agile teamwork and collaboration, the ability to present and garner support from a variety of groups will be key to success. In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of more than 200. I have also been part of my local Toastmasters group, which helped a great deal. Overall, I feel that I am a confident public speaker, and I would be proud to present on behalf of Vodafone UK Ltd. and its mission."
"I do not have a lot of experience in presenting to large groups, but I do present regularly to groups averaging around 4 to 6 people. I am a confident speaker in that setting and am sure that I could present in front of many people - I'd be happy to take on that challenge on behalf of helping Vodafone bring the very best of new technology to its customers."
If you were given a choice, which work related task would you leave for last? Why?
Often we will leave the tasks that we don't like for last in the act of procrastination. Other times, we will mindfully move a particular responsibility for last because we feel that it makes the most sense. Help the interviewer to determine which personality type you are by answering this question.
"If given a choice, I would leave my documentation tasks for last. I say this because I like to spend my time selling and hitting targets; that's the most energizing and satisfying to me, so completing tasks related to documentation during business hours often feels like a distraction from business development. I do understand the importance of appropriate documentation; I just prefer to save it for after the workday."
"I think it's natural to want to save the hardest or most demanding tasks for last, so I make a conscious effort not to do that. I try to review my to-do list each morning and pick the most difficult task on the list to complete first. That way, I feel a tremendous sense of accomplishment, and it's a nice confidence boost as I move on to tasks throughout the day that aren't quite as challenging. In this way, I also believe I could make a more meaningful contribution to the Vodafone team."
We put great effort into being the best in the rapidly changing telecommunications industry . In your opinion, what can Vodafone UK Ltd. do to remain competitive?
Be sure to keep your reply upbeat, non-critical, and finish with a positive remark. The interviewer is looking for some light insight from you - this is a great chance to show what you've learned through your research of the company.
"I think you're exactly right; the telecommunications industry changes at almost the speed of light! I think one of the smartest things you're doing is adding ancillary services and causes like protecting children within the digital realm, taking a stand against human trafficking anywhere in your supply chain and encouraging philanthropy through initiatives like JustTextGiving. Those additional elements of your business set you apart in what can easily be a parity industry. It adds a more human touch that people want to be a part of - whether as a customer, employee or investor."
"Vodafone is a true innovator - your organization made the first-ever mobile telephone call. in the UK. That's a claim that will always set you apart from your competitors, and you remain a group of digital creatives who care deeply about your customers. You're self-described idea-hungry designers and dreamers. In particular, I'm attracted to Vodafone Labs, where you've devoted the time, space and resources for employees to experiment, ideate and come up with the next great technological idea. I'd really love to be a part of that kind of culture."
How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
Do you use your creative mind with your colleagues to discuss ideas and systems in the workplace? Talk to the interviewer about how you have used creative thinking in the workplace and how this will benefit Safaricom Limited if hired.
"Based on your culture and focus on innovation, I believe that this is an important ability for Vodafone's teams to have. I currently have a policy with my team that if they have an innovative and helpful idea they can bring it to me at any time. If their idea or system is something that I think could work, we then create a plan, and sometimes even a prototype, together to present to our head office. This policy has generated some powerful ideas in our office over the past three years including a work-share program and some health and safety initiatives. I would relish the opportunity to brainstorm and ideate with Vodafone colleagues to provide elegant, real-world options and solutions that help transform how the world communicates."
"I think it is important to discuss work with colleagues in a collaborative nature to encourage all types of ideas to come forth. Often, when people put their heads together, they will create something better than one individual could have done alone. I'm a big fan of the improv comedy philosophy of 'Yes, and,' in which team members always say, 'yes' to one another's ideas and then try to build on them to make them more viable. I believe this will be a positive addition to Vodafone's focus on solving real-world, complex technical and business problems. "
When planning, how often do you create alternative scenarios to help you adjust to changing situations?
Being able to problem solve and think outside the box when it comes to changing situations is a very valuable skill set. Talk to the interviewer about your ability to create a variety of potential scenarios.
"I can't imagine working within the telecommunications industry and providing a knockout digital experience without being comfortable problem-solving and brainstorming various scenarios. I feel that it is very important to create alternative scenarios in all situations. One cannot guess what will happen in the end, so it is smart to be prepared for all possible outcomes. I try always to create 'what-ifs' because I know that plans change and fail. Plan B - or C or D - is always ready to go."
"I love having contingency plans. It's important for my team to understand that ideally we are going to do X, but if that fails, we need to be ready to make sure Y happens. It takes out the uncertainty at the moment and better prepares everyone to adapt if a problem should arise. I like that it also creates an atmosphere of experimentation, which encourages people to take reasonable risk. Based on what I've researched about Vodafone's commitment to innovation and ambition, I believe this quality would be an outstanding fit for your current team."
We appreciate innovative thinking at Vodafone UK Ltd. When have you created a new product or service?
Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.
"Its commitment to innovative thinking is one of my favorite things about Vodafone, and I'd relish the opportunity to show my own innovation. I'm particularly interested in opportunities related to Vodafone Labs. In my previous role I was fortunate enough to introduce my company to the idea of a 'gold level' priority service where, in addition to our general customer service program, we added other options for our highest-yielding customer segments. Our customer base responded enthusiastically, and we were able to grow several accounts because of the extra attention. In fact, we kept the program running for a few years."
"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in college. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. This was a positive experience for me at a very early age, so it has encouraged me to be mindful of opportunities and not afraid to raise my hand to express an idea or try something new; I believe this kind of initiative and willingness to take a risk would fit well within Vodafone's culture of purpose, trust and growth."
At Vodafone UK Ltd., we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.
Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks.
" I can definitely get on board with calculated risk, especially with the goal of introducing and helping people get the best out of new technology. For example, last month I took an unusual risk by accepting an outside sales call when I am an inside sales employee. An existing client asked me to meet him because he had some additional business he was thinking of awarding our company, but he wanted to make sure we had a strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my traditional area of expertise is inside sales accounts, but I knew the reward was greater than the potential risk, so I took it."
"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. My family thought I was nuts. But, while it was risky, I wanted to get into sales and I wanted to experience a startup environment. It worked out great, as I got basic sales experience, and then have been steadily promoted since. My career has moved in an upward trajectory so much faster since I took that leap of faith. I believe this makes me a good fit for the Vodafone culture and its emphasis on taking risks in order to grow, both for oneself and for the company."
At Vodafone UK Ltd., we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
Interviewers want to hear that you have experience teaching or mentoring other employees one-on-one. You may have taught a new hire all of your department's standard processes. Perhaps you taught a long-standing employee how to use Excel. You may have mentored an employee who was struggling to hit their monthly goals. All of these scenarios are great examples to draw on. Better yet, if you have personally seen someone struggling with workplace skills or knowledge, approached them, and offered to mentor them, it is a shining example of leadership!
Whatever your scenario may be, tell the interviewer what you helped the person with, while highlighting the positive outcome of their skills improvement.
"Last week our company introduced a new module in our SAP system. I could see that our contracted HR Assistant was having some troubles with the new module. I was familiar with it already, so I offered to help him learn the module. We spent his lunch hour for the next three days working on it. He perfected the module and our company was so impressed with his dedication to learning that they are now trying to find room to hire him on a full time, permanent basis."
"Absolutely. In each of my two previous roles, I have been tasked with leading a small team. I have worked on everything from appointment setting and overcoming objections to price negotiations with those respective teams. What's more, I always look for an opportunity to connect with the new folks to the team. I try to always invite them out for coffee so not only they have a friendly face in the office, but also so I can be a resource to them. I was promoted from their role, so I am always happy to share how I did it on such a fast timeline and what I've found effective that can help them be a change-maker in the company, too."
How do you handle communicating bad news to a fellow worker or subordinate?
One of the toughest parts of communication can be delivering bad news to people that you work with and care for. Whether it is delivering a less than positive work review or terminating someone - it doesn't come easy. Assure the interviewer that you can handle this type of task in a transparent, concise and professional manner.
"I believe no one enjoys sharing bad news with a co-worker, but I do have experience in doing so. When this type of task is required, I make sure, first, to practice empathy. Truth is always key, so I will be honest and clear when sharing the news. For instance, if I am to terminate someone's employment, I will not sugar coat the reasons; it's better that the employee learn and grow from that knowledge. I believe this approach would integrate well with Vodafone's focus on challenging the team to be the best - embracing the latest technologies and remaining pioneers. It's hard to be agile and pioneering if the team can't speak frankly and directly with one another."
"I am very to-the-point when it comes to my communication skills. Good or bad news, there is always a way to improve the situation and create something good from it. After delivering bad news, I will work with my coworker to find a viable solution. Speaking early and directly to just about any kind of problem within a team can help lead to an amicable solution and one that keeps the best interests of the team at heart."
What experience do you have using team-based messaging applications?
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.
"Considering Vodafone's commitment to making people more connected and preparing them to use the latest technology, I can see how this is an important question. I have used a variety of team-based messaging applications - they are powerful tools for encouraging and organizing team communication. I am most familiar with Slack, Apple Messenger and Google Hangouts Chat. Most of these programs are fairly user-friendly and intuitive, so I feel confident that no matter which system you use, I can pick it up very quickly. I'm kind of hoping that you have your own proprietary system that was developed in the Vodafone Labs!"
"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. I would be eager to learn whatever tools would be necessary in order to contribute to the kind of team culture Vodafone aspires to - one that works at pace, loves ideas and collaborates effectively on agile projects."
We value communication at Vodafone UK Ltd. Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?
"I love that Vodafone UK Ltd. clearly communicates the expectation that its team members communicate clearly, straightforwardly and coherently. Largely because of my own personal and professional communication style, I believe I could be a good fit here. My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team also lets me know if I need to clarify anything. Based on this feedback from my current co-workers, I would rate my communication skills as an 8 out of 10. I'm definitely strong in this area, but still have room for improvement as I continue to grow as a leader and become more familiar with Vodafone's communication values. "
"I will rate myself an 8.5 because I believe in being clear, direct and up front with my co-workers. It is the foundation of all success in business. I am always striving to be a better communicator - to always be clear but kind - so I leave the rest of the scale as an aspirational measure. I love that Vodafone UK Ltd. places such a high priority on collaboration and communication among team members, which is a testament to its transformational and innovative culture."
When a major problem arises, what is your first reaction?
The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at Vodafone UK Ltd..
Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.
"I know that Vodafone emphasizes speed and simplicity, so remaining calm when a problem arises is key. When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."
"Forging a new path and continually challenging a business to move forward is bound to bring with it some challenges and bumps along the way. The important thing is to remain calm and carefully discuss scenarios with the team in order to brainstorm possible solutions. I love that Vodafone's culture encourages team members to experiment and that they are rewarded for initiating their own routes to success; that will be key when deciding which path forward during a crisis."
Tell me about a time when your communication skills greatly benefited your team.
Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at Vodafone UK Ltd.?
"With the purpose of connecting the world through technology, there's no question that teams at Vodafone must work together and communicate seamlessly. There's a lot of great research available showing that teams that communicate well are able to complete projects in a quicker and more efficient way than those who don't communicate well. They also are more accurate in their work. This is the kind of teamwork I try to encourage among my colleagues - I believe in regular touch-base appointments - both for the whole team and for individual members - plus regular written communication that can be archived and accessed at a later date for clarity."
"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success! One of my favorite findings, when researching Vodafone, was the fact that employees are encouraged to make a difference, each with his/her unique talents. I consider communication one of my greatest talents, and would be energized by the opportunity to put it to use for Vodafone's mission of providing its customers new, ingenious and hassle-free ways to connect with their worlds."
We take customer service very seriously at Vodafone UK Ltd. If a customer called with an unreasonable request, how would you handle that?
If you can research the company's customer service policies before your interview, refer to them when answering this question. Be sure to think about what you would like to hear as a customer while keeping the profits of the company in mind. Keep in mind, the interviewer has given you a clue by referencing how seriously Vodafone UK Ltd. takes customer service.
"I agree that customer service is paramount, and I would make sure to familiarize myself with all appropriate policies regarding how to handle tricky situations like this. I understand that in such a competitive marketplace, the long-term customer relationship may be more valuable than the particular request in question. I would do my best to talk through the issue with the customer and get to the bottom of his/her true need, and, if unsure, I would rely on a manager for assistance."
"In this situation, I would review company policy and accommodate the request if at all possible in order to protect a valuable customer relationship meet customer needs. I would also make every effort to check with a manager for confirmation. However, because Vodafone employees are encouraged and rewarded for developing their own routes to success, I feel confident that I would be empowered to problem-solve the best solution for this customer."
The telecommunications market is crowded and competitive - tell me about what stands out to you about Vodafone UK Ltd. as a potential employer.
What do you know about the culture at Vodafone UK Ltd.?
When have you shown a willingness to learn a new method or new approach to solving a problem?
Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
Give me an example of a time when you had to troubleshoot to solve a problem.
Vodafone UK Ltd. encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
If Vodafone UK Ltd. hired you today, what would you accomplish first?
What excites you?
What are your career aspirations beyond this job at Vodafone UK Ltd.?
What do you think are the most exciting innovations on the horizon for the telecommunications industry?
Would you say you are a better oral or written communicator?
When entering a new job, describe how you build relationships with your new coworkers and supervisors.
How would you describe your written communication skills?
Tell me about a time when you improved communication between yourself and a co-worker or client.
Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
At your current or former place of employment, how important was communication and dealing with others?
Work volumes can become very high at Vodafone UK Ltd. How do you handle a larger than average workload?
Tell me about a time when you undertook a project that demanded a lot of initiative.
How can Vodafone UK Ltd. motivate you, as a leader?