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Visa Inc. Interview Questions and Answers

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Practice for your upcoming Visa Inc. job interview by using our mock interview. Click 'First Question' below to get started.

First Question

30 Visa Inc. Interview Questions

15 Interview Questions With Sample Answers

1.   How comfortable are you selling products to Visa clients?

How to Answer

Working with Visa Inc. means that you should be comfortable talking to customers about the variety of products available to them. If you have sales training and previous experience, the chances are that you will have a solid understanding that this role comes with targets and goals. If you have little work experience, it is okay to ask the interviewer for more detail on what the expectations will be in this role.

1st Answer Example

"I have many years' experience selling a variety of products; both services based and digital and am very comfortable working with customers to uncover their needs as they are related to Visa Inc. products. Once my product training is complete, I am 100% comfortable in selling and cross-selling your valuable products to deserving customers."

2nd Answer Example

"I understand that Visa Inc. offers an excellent training program. Once I have completed my on-the-job training here, I am confident that I will be ready and very comfortable is selling your products to your valued clients."

2.   Do you have sales targets in your current role? How is your performance measured?

How to Answer

The interviewer would like to know more about how your success is currently measured. How do you know that you are doing a great job? If you have targets, goals, and metrics in your current position, this question should be straightforward for you to answer.

Hiring authorities love to hear numbers and percentages since they make your experience easy to relate to and understand. If you did not have sales targets in your last role, discuss the measurements addressed in your performance reviews. If you do not have performance reviews, have you received praise for a job well done?

1st Answer Example

"I have a variety of targets in my current position, including average sale per customer, add-on or cross-sale value, call time, and customer satisfaction ratings. My performance is measured using a blend of all these factors. We are asked to review our own performance daily, ensuring that we are always on target. It's a high-pressure sales environment; however, I am a competitive person, so I enjoy the pace. I look forward to learning more about your targets here at Visa Inc.."

2nd Answer Example

"Although I have not worked in a role with specific targets, I am aware of the importance of goal setting in the credit card services industry. Currently, my performance is measured by customer feedback and reviews. I have been the recipient of many happy customer reviews, which makes me very proud. I am eager to learn more about your sales targets at Visa Inc.. "

3.   Tell me about the last time you handled a demanding customer. What did you do well, and what could you have done better?

How to Answer

Every customer-based interaction is different, and the hiring authority would like to see that you can handle any situation that comes your way. If you have some work experience, you have likely come across a demanding customer in the past. Tell a brief story that outlines the challenge, the action that you took, and include the positive result of your actions.

If you are new to your career, think about a time when you had a problematic professor or had to collaborate on a group project with another student who didn't work positively with you.

1st Answer Example

"I have difficult customers a few times a week, considering the call-center environment where I currently work focus' primarily on customers with accounts in arrears. The last situation I recall was a woman who was claiming that around $5,000 in credit card charges were not hers. The issue was that the charges were from places where she shopped regularly. Rather than telling her that we knew her claim to be untrue, I offered a very tempting re-payment plan with late fees waived. She ended up taking the offer, which was great for both parties. If I had this situation again, I would take more time to work with the client to ensure that they did not get themselves into a sticky credit situation again. I believe a large part of my job should include educating our credit clients."

2nd Answer Example

"As a recent business graduate, I had had some professors who were very challenging when it came down to their communication skills. One professor was brief when it came to expectations and deadlines. I decided to approach her and ask for more precise guidelines. She was offended and not much help. I am happy that I asked for help, but I could have approached her differently. What I learned was that not everyone communicates as well as I do, and it's crucial that I find clarification on my own rather than expect others to fill in the blanks for me. As challenging as this situation was, it was also a valuable learning experience."

4.   Visa has a variety of goals and KPIs for each employee. How do you go about meeting and exceeding your goals every month?

How to Answer

The interviewer would like to know your approach to ensuring success in the workplace. It's essential that you give the nod to the fact that Visa Inc. has goals and KPIs waiting for you, should you be the successful candidate.

The hiring authority would like to hear that you are great with goal setting and organizing your day. When you have a great plan in place, this makes it much easier to meet and exceed your goals. If you have an example of a time when you recently exceeded your goals at work, talk about what you did to get there!

1st Answer Example

"I have met my goals for the past six months straight. When I first started in the role, I struggled with meeting the many targets placed out for me. Once I realized that by breaking all expectations down into a daily view, rather than a monthly view, I was able to thrive. By doing so, I could break down my tasks into hours while making mini expectations for myself."

2nd Answer Example

"I learned about goal setting and the importance of timing in goal setting, while in university. Often, I would have many assignments due at one time. To ensure that I was never confused or delivered a late project, I kept a color-coded iCal that I would refer to for everything that came up. I think that meeting and exceeding my goals and KPIs at Visa Inc. will require the same level of organization."

5.   Do you prefer to work for Visa in a B2B or a B2C approach?

How to Answer

Visa Inc. will have opportunities present in both business-to-business and business-to-consumer divisions. Before your interview, it is crucial that you research the opportunities available in both divisions. Of course, you want your response to be a match for the position to which you are interviewing. With that said, there will always be an opportunity to grow and be promoted over time. Be honest with the interviewer about your preference, if you have one, but also be sure to express a desire to focus on the position at hand.

1st Answer Example

"The role at Visa Inc. that initially piqued my interest is a B2B opportunity; a division where I am most experienced. When I initially started my career, I worked in a B2C environment, which I quite enjoyed. I do; however, prefer to work with businesses at this stage in my career. My preference comes from my appreciation for the process, the longer sales cycle, and the interaction with corporate decision makers."

2nd Answer Example

"Being new to my career, I feel that working in a B2C environment will be the best start for me. I am eager to work with smaller accounts with more personal needs. I do appreciate; however, that there will be an opportunity for me to prove myself within Visa Inc. and work my way into a B2B position down the road."

6.   Walk me through your experience, managing an end-to-end sales cycle.

How to Answer

An end-to-end sales cycle has a variety of stages, including:

- Prospecting
- Approaching
- Negotiating
- Fulfilling
- Following Up

If you are working on an end-to-end sales cycle, you are responsible for finding and contacting the customer, working with them until the sale is complete, and then following up with them; continuing to nurture the sale long after the contracts are signed, or payment is made.

Walk the interviewer though any experience that you have when it comes to handling an end-to-end sales cycle. If you do have this experience, you could choose to talk about what you learned during your post-secondary studies when it came to the cycle of major assignments, for instance.

1st Answer Example

"In my current position, I am responsible for prospecting, cold calling, negotiating, collecting payment, and follow up after the sale. I thoroughly enjoy being responsible for every aspect of the sale because I am the only one accountable for my results. I am competitive with myself, and so this type of sales cycle speaks to that competitive side."

2nd Answer Example

"I am new to my career, so the best example of end-to-end management would be more on the project management side, from my time in post-secondary. I have been responsible for taking care of self-led and group-based projects in university. To ensure success, I keep organized with the use of a project management app called Monday, where I can keep everything in one place, while also receiving notifications and alerts when deadlines are coming up, or I need to take action."

7.   Do you have experience using a CRM tool such as Salesforce?

How to Answer

Think of the software and programs that you have used in your current and previous roles. Be prepared to discuss the programs that you are most experienced with, being sure to highlight any programs used at Visa Inc..

Popular CRM's include:

- Salesforce
- Oracle
- NetSuite
- Microsoft Dynamics

1st Answer Example

"My CRM experience is primarily with Salesforce and Oracle. The companies I have worked for have all been enterprise-level organizations, requiring robust CRMs with many tracking tools. Do you use Salesforce here at Visa Inc.?"

2nd Answer Example

"I am tech savvy and confident in my ability to learn any CRM that you use here. If you'd like, I would be happy to take some online training and watch tutorials, to get a head start on the CRM you use here at Visa Inc.."

8.   Confidentiality is of the utmost importance to us. Have you ever broken a confidentiality agreement? Under what circumstance would you breach a confidentiality agreement?

How to Answer

Visa Inc. works with, and keeps, a great deal of sensitive information on their clients such as credit and banking information. For this reason, they will have confidentiality agreements for you to sign as an employee. These confidentiality agreements could also cover trade secrets, sales approaches, and client lists. Talk to the interviewer about your thoughts on confidentiality agreements and assure them that you would never breach a contract.

1st Answer Example

"I have signed NDA's and various confidentiality agreements in all my previous roles, with no issues. As an employee in the banking and finance industry, I understand the importance of protecting our customers. I hold myself accountable to confidentiality agreements and any other important documentation."

2nd Answer Example

"Exercising discretion has never been an issue for me, and I am happy to comply with any matters of confidence policied by Visa Inc.."

9.   Do you believe that your co-workers and clients see you as an honest and trustworthy person?

How to Answer

The hiring authority would like to know if you are self-aware; recognizing how people see you in the workplace. It's one thing to say that you are an honest and trustworthy person, but it's best if you can support your answer with a real-life example of a time when you acted with integrity. This question is a great time to offer up your references as well.

1st Answer Example

"Honest and trustworthy are two words that you will certainly hear from my supervisor when you call for a reference. For me, these are fundamental values. You can rest assured that I will always act with integrity, with clients and co-workers. During my 15-year career in the finance industry, there has never been a discrepancy in my work."

2nd Answer Example

"While attending post-secondary studies, many of my fellow students complimented me on my integrity while working on group projects. I am reliable and very prepared. You can count on me, to be honest with your clients and you can depend on me to do what's right; even when nobody is looking."

10.   If you were to accidentally do something wrong at work, what would you do to repair the situation?

How to Answer

When working for Visa Inc. there are a lot of moving parts to ensure that client files are correct, documentation is accurate, and that employees follow all policies to the letter.

The interviewer would like to know more about your character, and how you would react if you realized that you did something wrong at work. Of course, the best way to approach this is to show that you would own up to the situation while doing everything required to fix the potential issue. Show the hiring authority that you understand the value of ownership in the workplace.

1st Answer Example

"I dislike making errors in the workplace, which is why I like to keep checklists to ensure that I have followed every procedure as expected. If I accidentally do something wrong at work, I will immediately fix the error and then fill my supervisor in, if required. If the situation were more serious and required an outside department to help, I would call on assistance right away. The longer a problem sits, the worse it can become, so I believe it's best to own up and fix the issue immediately."

2nd Answer Example

"I am not afraid to ask for help. If I were to do something wrong at work accidentally, I would let my manager know immediately. I would also ask for extra training after the fact, to avoid the situation from happening again. Prevention is key!"

11.   When is it okay to stretch the truth to make a sale or cross-sell a new product?

How to Answer

The sales process is a significant part of working in credit card services. You will have targets and goals to achieve, which are very important; however, the interviewer needs to know that you will approach your sales goals with the utmost integrity. You already know that it is not okay to lie, or stretch the truth, to make a sale. Talk to the interviewer about your ability to sell with an honest approach.

1st Answer Example

"It is never okay to stretch the truth to make a sale or cross-sell a new product. If I have to stretch the truth, this means that the product I am presenting is not the right fit for the customer. When I keep my customers' needs top of mind, I can make a sale that fits their needs while also meeting my goals and targets."

2nd Answer Example

"When selling a financial product or service, describing the features and benefits that are relevant to each customer is the best approach to closing the deal. Stretching the truth is never in the best interest of a company or a customer."

12.   Tell me about any formal sales and customer service training you have received.

How to Answer

If you have some years of work experience, you have likely received training in customer service and perhaps sales techniques. If you are new to your career, you may have self-trained by watching YouTube channels dedicated to sales techniques. Or, maybe you spend your time reading books on business, sales, and customer service approaches.

Your formal training could be partaking in an excellent onboarding plan from a former employer, hands-on training, or industry coursework. Be sure to express to the interviewer that you have an interest in continually improving your sales and customer service skills.

1st Answer Example

"Being in the financial industry, I have been lucky to have received a lot of great training through course materials, onboarding programs, and access to online coursework. Topics of this training range from upselling, cross-selling, customer service, dispute management, and ethics. I am well versed in building rapport and asking the right questions to uncover customers' needs."

2nd Answer Example

"I have taken some Dale Carnegie training and did learn a lot about customer service and basic sales while taking my business degree. I look forward to gaining even more expertise through the training offered here at Visa Inc.."

13.   Would you break Visa policy to satisfy a customer?

How to Answer

Visa Inc. has firm policies in place for many reasons. In the world of finance and credit card services, it's crucial that you follow the guidelines given to you, should you be hired. Some of these guidelines are not only coming from Visa Inc., but from the government and various finance and credit laws.

It's important to note that bending the rules CAN be acceptable, should there be a collective agreement with your supervisor ahead of time. Discuss how you would work around satisfying a customer despite restrictions in policy.

1st Answer Example

"If it were evident that bending a policy was the only option to satisfy a customer, I would escalate the issue to my direct supervisor to see what I can do. Customer service is an incredibly important factor in the continued success of Visa Inc. and I am confident that a workaround is often possible. With that said, I do not believe it is my place to make a call like that all on my own. I will always consult a superior, first."

2nd Answer Example

"It's essential to be flexible whenever possible, but not when it means harming the company or breaking important policy. Certain policies do not necessarily work for some customers, as they do for others. I understand that Visa Inc. recognizes this need for flex, which is why you offer wiggle room whenever possible. If faced with this type of situation, I would, of course, ask for assistance before deciding to break company policy."

14.   What does it mean to be a persuasive person? Do you think you are persuasive by nature?

How to Answer

The power of persuasion is essential in sales, customer service, and the finance industry. Keep in mind that being a persuasive person does not mean that you are arrogant, aggressive, or that you spend your time convincing someone to do something that makes them uncomfortable.

As a finance and credit professional, you use persuasion to pitch and influence. Discuss what you interpret persuasion to be and be sure to address the fact that you are persuasive when necessary.

1st Answer Example

"Persuasion is a big part of sales, but it's all about proper timing. First, I lay down the groundwork and build rapport. I ask questions of my customers to find out more what they need. Once I have built enough evidence that my path is the most beneficial approach for them, I then begin to build a persuasive case."

2nd Answer Example

"Persuasion is an art form and one that I developed while earning my business degree. I would use persuasion in my papers and writing, helping others to see the upside of my approach."

15.   What would make you lose your patience with a Visa customer?

How to Answer

The interviewer wants to see professionalism, poise, and self-control from you; even during the most challenging customer-facing situations. Of course, you would never lose your temper with a customer - a point that you need to make very clear when you respond. Share how you keep your composure, even during the most challenging situations.

1st Answer Example

"If I feel that my patience level with a client is reaching a breaking point, I will make some reason to have to exit the conversation and revisit it after a short break. For example, I would say that I must attend a meeting and that I would call them back in 20 minutes. Then, I would take the time to breathe and compose myself. Also, I would take the time to think of a better approach. Rest assured, I will always remain professional and keep my composure."

2nd Answer Example

"I have witnessed people lose their patience on the job, and it's a very unprofessional situation to experience. I am not a fan of people who interrupt and are aggressive so, if I were on the phone or in-person with a customer like this, I would not engage in their behavior; rather, ask them to calm down. If needed, I would escalate the situation to my supervisor."