35 Virgin Atlantic Interview Questions & Answers
Below is a list of our Virgin Atlantic interview questions. Click on any interview question to view our answer advice and answer examples. You may view 5 answer examples before our paywall loads. Afterwards, you'll be asked to upgrade to view the rest of our answers.
Table of Contents
- 1. Accomplishment Questions
- 2. Adaptability Questions
- 3. Behavioral Questions
- 4. Career Goals Questions
- 5. Communication Questions
- 6. Compatibility Questions
- 7. Conflict Questions
- 8. Customer Service Questions
- 9. Diligence Questions
- 10. Direct Questions
- 11. Discovery Questions
- 12. EQ Questions
- 13. Experience Questions
- 14. Job Satisfaction Questions
- 15. Leadership Questions
- 16. Problem Solving Questions
- 17. Salary Questions
- 18. Situational Questions
- 19. Teamwork Questions
- 20. Technical Questions
Accomplishment
1. Tell me about yourself.
Why the Interviewer Asks This Question
This is a standard introductory question designed to get you to relax and let your personality shine. They want to get to know you, especially if you are the right fit and their ideal candidate. "We look for people with drive and ambition, those who think, see and do things differently. We employ, develop, and promote employees based on their skills and values. So, if you're committed, engaged and have a desire to learn." So try to relax, and share who you are, why, at this point in your career you are pursuing an opportunity with them, what in your career led you here, and where you hope Virgin Atlantic will take your career next.
Written by Kevin Downey on June 29th, 2023
Entry Level Example
"I have always been passionate about travel and am something of a restless and high-energy person. I have a lot of customer service experience, and have often been described as a social butterfly. For a long time, I have dreamt of pursuing an opportunity in this industry. Then one day I was listening to a record, saw the Virgin Records record label, thought of Virgin Atlantic, thought butterflies have wings, why shouldn't I, and here I am, pursuing my dream."
Written by Kevin Downey on June 29th, 2023
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I have a passion for customer service and making sure customers and colleagues feel safe comfortable and welcome within my presence.
I am known for being consistently positive, passionate, and stress-free in and out of the workplace. I am an exceptional communicator and team player who has undoubtedly strong ethics. Putting my blood sweat and tears into my customer service roles over the last 2 and a half years has put me in the best position possible to give me an opportunity of getting my challenging yet thrilling dream job."
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Adaptability
2. Flight Attendants work a wide range of hours, occasional overtime, and being on-call. Would you have any issues with accommodating such a schedule?
Why the Interviewer Asks This Question
Being a flight attendant is a lifestyle, and one which many candidates compete for. As with any such position, for the right person, the benefits out way the drawbacks. "Flight attendant, steward, air crew or cabin crew. Whatever name you use, when you're part of the Virgin Atlantic team, you'll be shaping the future of long-haul travel, creating exciting alternatives to the norm at 37,000 feet. There are challenging days, it's never 9-5, but when you add your own dash of flair, to make a customer's flight, there's no feeling like it." If you find yourself pursuing a crew position, assure the interviewer that you're aware of the schedule and would have no trouble adapting to it.
Written by Kevin Downey on June 29th, 2023
Experienced Example
"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours offered to me."
Written by Rachelle Enns
Answer Example
"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."
Written by Rachelle Enns
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Adaptability
3. All employees of Virgin Atlantic are expected to wear a uniform to work. Are you comfortable with this policy?
Why the Interviewer Asks This Question
For the safety of the passengers, it is integral members of the crew can be identified quickly. However, company uniform policies often contribute to job dissatisfaction, lower performance metrics, and attrition. This is especially common when the employee doesn't find the uniform attractive, comfortable, or grows bored with its conformity. Therefore, most airlines have put concerted efforts into redesigning their uniforms for greater comfort with a wider variety of options. So whether you prefer to wear a uniform or not, it is a requirement for the job. Familiarize yourself with their clothing line, and the efforts they've put into trying to make their uniforms stand apart. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within Virgin Atlantic.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
"The 'Viv' is our iconic Vivienne Westwood uniform, and we wear it with incredible pride. After all, there's nothing like a splash of red to make you out from the crowd. From the moment you put on our Vivienne Westwood uniform, you transform into a sky superhero - with the power to make a difference to each customer on every flight. Times have changed since our glamourous beginnings in 1984, and while we still do things in true Virgin Atlantic style, our uniform guidelines have been designed to offer increased comfort and more choice on how you want to express yourself at work."
Written by Kevin Downey on June 29th, 2023
Focus Your Answer On
At Virgin Atlantic, a huge part of their branding and identity is their hue of red. In fact, one of their core values is 'Think Red'. "When we think red, we connect to the true spirit of Virgin. Innovation, passion, positivity. From day one, we've hunted new ways to champion our customers, changing the game with style and a smile. We don't just push boundaries, we break through them. We are our future and we think about that in every decision we take. Red is us at our blazing best. You love to go the extra mile, above and beyond what our customers expect. You see things from different perspectives and are always open to change. You are curious and determined to find better ways to do things. You have a positive attitude, actively seeking to learn something new every day." So the fact that their uniforms are primarily red (and purple) is part of what distinguishes their uniform from other airlines. Even though you'll likely be wearing their red uniform on the outside, they say, "help to keep us red on the inside."
Written by Kevin Downey on June 29th, 2023
Answer Example
"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with Virgin Atlantic."
Written by Rachelle Enns
Experienced Example
"Uniforms are very important in this industry so, yes, I am comfortable with this policy. And I love Vivienne Westwood uniforms!"
Written by Kevin Downey on June 28th, 2023
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Adaptability
4. What Virgin Atlantic locations interest you the most?
Why the Interviewer Asks This Question
From London to New York to San Francisco to Seattle, Virgin Atlantic has airport locations across the globe. Your interviewer is curious what locations are at the top of your list for being based out of. So share with them which destinations appeal to you most, while exhibiting the flexibility to do whatever it takes to win this opportunity.
Written by Kevin Downey on June 29th, 2023
Answer Example
"I am very interested in Seattle, and I love Manchester as well! But I would be open to exploring any possibility thrown my way!"
Written by Kevin Downey on June 29th, 2023
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Behavioral
5. Personality fit is important to us at Virgin Atlantic. How would you describe your personality?
Why the Interviewer Asks This Question
Owned by Sir Richard Branson, Virgin Atlantic has a particular workplace culture, and they are seeking people who will fit into that culture very well. On the Virgin Atlantic website, there is a quote from Sir Richard Branson which says, "I'm often asked what it is that makes Virgin different. The simple answer is - our people. If it weren't for a bunch of well trained, motivated and, above all, happy people doing their bit, we'd have never launched a record label, never mind a fleet of 747s."
Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This answer could include buzzwords such as extroverted, energetic, and confident.
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I am fun, happy, confident, friendly, and a go-getter. A friend to all, and the life of the party!"
Written by Kevin Downey on June 28th, 2023
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Behavioral
6. What unique qualities would you bring to our company?
Why the Interviewer Asks This Question
There are some things that your resume cannot do. Showing off your fabulous personality is one of them. Research their website and how they define their ideal candidates in their recruiting efforts. Examine the language they use. Tie in how your unique qualities would benefit their company, and how you fit their mold, when talking to your interviewer about what makes you unique.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Here is one paragraph customized to appeal to, and attract, their ideal, like-minded candidates: "It's hard to bottle what makes us different, but it's got a lot to do with the warmth and natural friendliness that you'll experience from Virgin people. It's not something that's easy to describe, but you'll know it when you see it. It's in our blood. It's the reason that people choose to take journeys with us again and again. Because when you love flying as much as we do, the getting there is just as important as being there."
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone. This skill is a great help when it comes to customer service and sales. My up-selling percentages are always very high."
Written by Rachelle Enns
2nd Answer Example
"I have a strong ability to lead teams of people no matter their background or personality. I can relate to many people because I approach them on their level and get to know them in a way they are most comfortable."
Written by Rachelle Enns
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Career Goals
7. Where do you see yourself five years from now?
Why the Interviewer Asks This Question
Interviewing and on-boarding is a costly and time-consuming process for any company and hiring manager, and your interviewer has their reputation to protect. So it is incumbent on them to ensure whomever they hire will not only prove a worthy investment, but one who will stick around. So assure the interviewer that you are seeking a long-term fit with them by identifying the long-term opportunities they offer. If any of their career growth options really stand out to you, express your interest.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
"At Virgin Atlantic, it's our vision to become the most loved travel company. If you're ready to take your career to new heights, we believe that everyone can take on the world. As we embark on this next exciting stage of our journey, we're harnessing our spirit of entrepreneurship and innovation to challenge the status quo. Bringing new approaches to the industry and remaining a loud and proud voice for positive change, be it on issues of sustainability, people or our communities. It's in our DNA to disrupt the market and lead the way with fresh ideas."
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I am looking for a long-term fit in my next position. As you can see, I had strong progress and career growth in my previous company. I would love to see the same success with your company. I did notice on your website that you have global leadership opportunities. If I could work my way into a role like that, I would be thrilled."
Written by Rachelle Enns
2nd Answer Example
"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."
Written by Kevin Downey on June 29th, 2023
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Career Goals
8. What do you hope to gain from your time with Virgin Atlantic?
Why the Interviewer Asks This Question
Your interviewer is curious about your reasons for pursuing this opportunity with them. They have a vested interest in ensuring whomever they hire will prove to be a worthy investment, resulting in a long-term professional relationship. How you answer will help them determine if such a relationship will be one-sided or mutually beneficial. Someone who is just in it for the travel perks has little to offer. Someone who is interested in growing within their position and company, and has a lot of drive and ambition, has a lot more to offer. Their recruiting efforts offer "ongoing coaching and development throughout your career" aim to appeal to such talent.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Don't limit your research to their career site. Spend ample time research all their websites for more clues and insights into their company culture. "Our onboard heroes, keeping you safe, and delivering our famous service in style. On your journey, you'll meet Cabin Crew, Cabin Service Supervisors and Flight Service Managers - look out for a purple shirt or silver tie to spot who the manager is on your next flight with us!"
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"After reviewing the culture and mission of Virgin Atlantic, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me. I would love nothing more than to endure and grow with Virgin Atlantic."
Written by Kevin Downey on June 28th, 2023
2nd Answer Example
"What I hope to gain most by working with Virgin Atlantic is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."
Written by Rachelle Enns
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Career Goals
9. If you could start your career over again, what direction would you take?
Why the Interviewer Asks This Question
Take care when answering this question and align your answer with the career opportunities which they offer. Such as one employee who they share "always dreamed of being a pilot, and safe to say her dream came true. She's now one of our senior first officers, flying the 787. She's also the founder of the Be Sweet Company, and mother to three small children." If you share a career path you wish you'd have pursued, such as a forest ranger, this could inform your interviewer that you are not happy in your current career path, and might leave the company in the near future in favor of other pursuits. A hiring manager will be able to tell a lot about your personality by learning about your other career interests, and consider other positions or career paths within their company which would be a good fit for you, and which you may not have considered. If you could do anything over, what would you do, and why, and how can Virgin Atlantic help you get there?
Written by Kevin Downey on June 29th, 2023
Answer Example
"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome. In fact, anytime I've taken in-flight training courses, such as safety, first aid, and CPR, I've always envied those instructors and that role, and thought, how great it is that they get to do that!"
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."
Written by Rachelle Enns
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Career Goals
10. How does this position fit into your career goals?
Why the Interviewer Asks This Question
Virgin Atlantic has a vested interest in preventing employee attrition and increasing the employee retention. So they want to recruit more employees who will feel at home. They want you to feel free to "Be yourself. Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive. So that everyone at Virgin Atlantic can be themselves and know they belong. If this sounds intriguing, we'd love to hear from you!"
Written by Kevin Downey on June 29th, 2023
How to Answer
Although there are a variety of positions available within Virgin Atlantic, and avenues for growth, you want to go beyond conveying that this particular position feels like a good fit, or a step up in your career. Do more than assure your interviewer that this position feels like a challenge or a step up in responsibilities and fits with your overall career goals. When examining how your career goals align with what they have to offer, don't limit yourself to the skills, experience level, or qualifications listed in the posting as seeming as a good match. Don't limit yourself to your desire to climb the corporate ladder, either. Although there is nothing wrong with these things, and you certainly should align yourself with them, you want to think outside of the box as well. Be sure to align yourself with their company culture, their brand identity (of which you would be a representative), and how their work environment fits your ideal, and would foster greater productivity and job satisfaction.
Written by Kevin Downey on June 29th, 2023
Experienced Example
"My primary goal in my career as a flight attendant is to become a senior team member and eventually train others in the airline industry. I feel that what Virgin Atlantic offers is a strong path towards those goals and I am excited about what this position has to offer, not to mention a culture where I really feel like I can be myself with a feeling of belonging."
Written by Kevin Downey on June 28th, 2023
Answer Example
"This position offers the next steps in my career and the growth that I am ready for. I have spent the last couple of years attending additional coursework to get me here, and I'm excited to show Virgin Atlantic what I can do!"
Written by Rachelle Enns
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Communication
11. Tell me about a time when communication became an issue when working on a team.
Why the Interviewer Asks This Question
A huge part of teamwork is supporting the goals of the team as a whole, as well as each member to ensure everyone works well together. Therefore, how well everyone communicates with one another is integral to effective collaboration. As Virgin puts it, every one of your team member's "actions and behaviours resonate with us and subconsciously influence our everyday choices. There's so much to be gained from working with a collective of people who support each other to achieve great things. It's therefore incredibly important to surround yourself with people who complement you, aid your self-development, and most importantly, allow you to shine." So offer an example of when you identified a communication issue somewhere in your team, and what you did to smooth it out and reinforce a positive and collaborative environment.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."
Written by Rachelle Enns
2nd Answer Example
"My current company recently went through a merger which caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was very helpful."
Written by Kevin Downey on June 28th, 2023
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Communication
12. How would you rate your communication skills?
Why the Interviewer Asks This Question
Virgin Atlantic flies millions of passengers to over 30 destinations, with more than 8,000 workers, and even more passengers whose safety and comfort they need to ensure. Therefore, communication needs to be clear at all times. So Virgin offers all of their flying staff "human factors training, which is a unique form of training all about teamwork and communication." Such communication courses typically cover every aspect of communication, including written, verbal and nonverbal communication, visual communication, active listening and contextual communication. They also typically cover empathy, situational non-defensive communication, validation, and mirroring, among other techniques.
Written by Kevin Downey on June 29th, 2023
How to Answer
When answering, communicate as effectively as possible. This includes approaching whatever topic you cover without assumption and with humility. Never speak with conviction unless you are sure of the facts. Make sure your answer is coherent, clear, concise, and emphasize how you take every measure to be empathetic and courteous to your customers while understanding their needs.
Written by Kevin Downey on June 29th, 2023
Answer Example
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills."
Written by Rachelle Enns
Experienced Example
"Communication is essential in the airline industry. You could have a passenger who is afraid of flying or has some other issues going on, so being empathetic and intuitive, as well as sensitive to their needs, is paramount. I would rate my communication skills as a 7 out of 10 because there is always room for improvement. Because I am an open leader, my team will let me know if I need to clarify anything. Communication needs to run smoothly, both ways."
Written by Kevin Downey on June 28th, 2023
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Compatibility
13. Why are you the best choice for Virgin Atlantic?
Why the Interviewer Asks This Question
Self confidence in your abilities and what you have to offer holds value here, but even more so when framed with how you identify with their model of a perfect employee. When reviewing the value propositions on their website, you'll see that they aim to recruit individuals who are wise, committed, determined, witty, and have a lot of energy. "Our commitment to our people is something that's ingrained in the very fabric of our business. This is a company that simply wouldn't exist without the energy, the determination, the wit and the wisdom of our people." - Richard Branson, Founder of Virgin Group.
Written by Kevin Downey on June 29th, 2023
Answer Example
"I feel that I am the top candidate for Virgin Atlantic because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."
Written by Rachelle Enns
Experienced Example
"I'd bring my high energy, positivity, hard work and determination to Virgin Atlantic. I also have a great sense of humor and am quick on my feet. I can turn any negative situation around swiftly into a positive one. I would bring this with me if hired. You won't be disappointed."
Written by Kevin Downey on June 28th, 2023
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Compatibility
14. List the top 3 skills that will make you an ideal team member at Virgin Atlantic.
Why the Interviewer Asks This Question
Whether you have prior experience in the airline industry or transferable skills, share those skills, whether hard skills or interpersonal, that would align with the skills their ideal candidates would possess. "There are lots of qualities that we look for in our cabin crew. But above all, we need people who are resilient, supportive, caring, hands on and positive. We take pride in the fact that our cabin crew are from all walks of life, which means you don't need previous cabin crew experience to join us."
Written by Kevin Downey on June 29th, 2023
Answer Example
"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."
Written by Rachelle Enns
Experienced Example
"I'd say that I have a lot of stamina, can totally be on my feet for hours and hours at a time. I am resilient, and very supportive, caring, hands on and positive. In fact, many of my coworkers have called me their pillar, which is an honor."
Written by Kevin Downey on June 28th, 2023
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Conflict
15. Think about a difficult boss, professor or coworker. What made him or her difficult? How did you successfully interact with this person?
Why the Interviewer Asks This Question
Your interviewer is curious what you would consider difficult, how strong your interpersonal skills are, and how well you work with personalities from different perspectives and backgrounds than your own. How you answer could also be informative of whether you have issues with those in positions of authority. "To get us off the ground every day, there's lots of hard work involved with lots of different kinds of people doing different jobs. It's the fact we all love the airline, believe in what we do and have a lot of fun doing it that really helps us pull together to create the fantastic customer service that we've become world famous for." This is an opportunity to show your interviewer that you can adapt and work well with most personalities, despite and perceivable differences. Offer a non-contentious challenge you faced with someone who you had a professional relationship with. Avoid speaking poorly of anyone and end your example on a positive note.
Written by Kevin Downey on June 29th, 2023
1st Experienced Example
"I once worked at a locally owned shop where the owner was very demanding. When the owner would walk into the store, employees would announce over their headset system that the owner was in the building, so that everyone felt prepared for his entrance into their department. The owner had great intentions; however, his people skills were a little rough. I could see that he meant well, and I recognized that he wanted to do a lot of good things. When we interacted, I always took his feedback with the understanding that he didn't mean things as harshly as they came out. When communicating with someone, you should always consider their intentions first."
Written by Kevin Downey on June 28th, 2023
2nd Experienced Example
"I once worked for an executive who was very difficult in meetings and with interacting with groups of others. I took it upon myself to help this person interact better with others. When she would delegate, others would say she barked orders and backtalk about this person. But that wasn't helping her grow. I would try to help by backing her up and reiterating what she was trying to say to the group more professionally. It took some time, but she learned to adapt in a way that made people more receptive to her."
Written by Kevin Downey on June 28th, 2023
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Customer Service
16. At Virgin Atlantic, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
Why the Interviewer Asks This Question
When sharing your brand of customer service, try to frame it in the context of what it would be like working with Virgin Atlantic. Tie in your service standard with your knowledge of the company. "We're all about making sure our customers' travel experience is the best in the industry."
Written by Kevin Downey on June 29th, 2023
Answer Example
"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations. So, I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"I feel like Virgin's culture is my culture. So, I would simply come to work being myself, rather, my best self, which would be easy because I'd be doing what I enjoy doing, and I love my work."
Written by Kevin Downey on June 28th, 2023
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Customer Service
17. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
Why the Interviewer Asks This Question
This question offers you an opportunity to elaborate on your philosophy and unique style of customer service. Showcase what you'd offer Virgin Atlantic, regardless of whether you've had customer service outside this industry. As they claim on their website, they aim to build and maintain "a great team of support staff to make sure that we continuously innovate in the way we deliver service to our passengers." Discuss with the interviewer your experience, highlighting your customer service skills, and the service level you'd deliver.
Written by Kevin Downey on June 29th, 2023
Entry Level Example
"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank, which gave me valuable exposure to working with the public, and collaborating with a team."
Written by Kevin Downey on June 28th, 2023
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Diligence
18. Tell me about your attendance record?
Why the Interviewer Asks This Question
Employees of Virgin Atlantic are expected to be reliable, on time, and accessible when on shift. "We need a great team of support staff to make sure that our overall operation runs like clockwork." So when answering this question, you want to emphasize the importance of having a strong attendance record, especially when it comes to not only supporting your customers and company but also those on your team. Showcase your dedication, assuring the hiring manager that you possess the qualities and characteristics of their ideal candidate who has a clear vision of the big picture.
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I am very dedicated, and would show my appreciation for the role by being a reliable team member of Virgin Atlantic. In my most recent position I was often recognized for being flexible with my availability. I believe in being 30 minutes early for work. I always rise to the occasion when I am needed, whether covering someone else's shifts or being asked to go above and beyond the call of duty. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."
Written by Kevin Downey on June 28th, 2023
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Direct
19. Are you comfortable undergoing a criminal record check?
Why the Interviewer Asks This Question
Virgin Atlantic flies millions of passengers per year, and they need to ensure everyone working for their airline has a clean criminal record to guarantee the safety of their passengers. "At Virgin Atlantic, it's important we have fun, work hard and enjoy life, but our number one priority is the safety and security of our staff and customers. The nature of the airline industry means we need to be very thorough." Keep your answer short and to the point. If there is anything on your record, you are concerned may come up, hiding it and hoping it won't be noticed exhibits a lack of integrity and a lacking of courage to do the right thing. So, be transparent about it, and take advantage of this opportunity to provide context to it, which exhibits a strength of character.
Written by Kevin Downey on June 29th, 2023
Answer Example
"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require, as any drug testing, or other background checks that you require."
Written by Kevin Downey on June 28th, 2023
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Discovery
20. What global destination would you like to explore next?
Why the Interviewer Asks This Question
This is a fun ice-breaker question designed to get you to relax and open up. Take advantage of this opportunity to share some of your interests and what you value about the lifestyle this opportunity provides. Also keep in mind of the destinations you may be able to enjoy on the job: "You'll work on one of the youngest and greenest fleets in the sky to provide unrivalled service across all cabins on a wide range of routes - from vibrant New York, sunny California or beautiful Florida to the extraordinary cities, diverse cultures and colourful experiences of Asia - and everywhere in between."
Written by Kevin Downey on June 29th, 2023
Answer Example
"Out of the destinations Virgin Airways flies to, my top three would be Barbados, Delhi, and Maldives. That's just my top three. Given the opportunity, I'd love to soar to every destination Virgin flies to."
Written by Kevin Downey on June 29th, 2023
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EQ
21. How do you prioritize your wellbeing and establish a balanced professional and personal life?
Why the Interviewer Asks This Question
Even for those who prefer, or idealize, a life of constant travel, for even the most seasoned professionals, it can take a toll on their personal life, create an imbalance, and contribute to burnout syndrome. Even though Virgin Atlantic offers benefits and programs aimed at aiding your work life and personal life balance, their offerings can't carry this weight on their own. Therefore, your interviewer needs assurances that you have techniques to help you cope with and manage this as well.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Here are some of the incentives they advertise in their recruiting efforts, and in their efforts to retain their employees. "We all have times when life gets on top of us, sometimes work-related, or something else entirely... our health, our relationships, or our circumstances. There are many upsides to working as cabin crew, travelling the world, staying in fabulous hotels, and the camaraderie with your Virgin Atlantic colleagues. It's one of the most sociable, amazing, wonderful jobs you can do. But it can also feel quite isolating, especially if you're feeling vulnerable or low in another country alone in your room. That's why we have a team of trained and compassionate mental health first aiders across all areas of our airline who are always ready to offer advice and support, so you're never far from someone you can talk to. This scheme is one part of a wider package of benefits that we have in place that cares for your mental, physical and financial wellbeing."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I have my tricks, from guided meditation, to enjoying every exercise room of every hotel I stay at. I listen to music, go for walks, strike up conversations with the locals, and spend a lot of time on FaceTime with my friends and family, near and far. But I have friends far and wide, and this lifestyle often allows me to connect with many of them."
Written by Kevin Downey on June 29th, 2023
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EQ
22. When you suffer a setback, how does that emotionally affect you and your work?
Why the Interviewer Asks This Question
Everyone handles the stress and disappointment of setbacks differently. The aim of this question is to evaluate your emotional intelligence. What your interviewer hopes to assess from your answer is whether you take setbacks in stride and learn what you can from them to avoid repeating them. Or do you panic, trip over your own feet, hide your mistakes, or avoid admitting to them, hoping they'll go unnoticed? Discuss with the interviewer how you typically cope in such situations.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Virgin Atlantic covers this topic and others in a blog on "the human condition. How people react to each other, leadership and communication, stress and workload management, teamwork and decision making. The study of this is called Human Factors (HF) and we have a team of people dedicated to the subject. We caught up with three people responsible for making sure we're completely on point when it comes to Human Factors, and that it's considered in everything we do. It's a broad subject that can range from analysing events to how our pilots and cabin crew work together to handle some of the tricky situations, such as medical emergencies, that occasionally happen onboard."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I take it in stride and learn from it what I can. I don't shy away either, but carry on and try my best to be graceful in such situations. Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"
Written by Kevin Downey on June 28th, 2023
Answer Example
"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."
Written by Rachelle Enns
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Experience
23. Tell me about any airline related training that you have been through.
Why the Interviewer Asks This Question
If you do not have any industry-specific training, think of any training you've undergone that could prove transferable to this role. Regardless of any industry related training that you have been through, you will need to complete training specific to Virgin Atlantic. "All of our pilots and crew have undertaken intensive specialist training to earn those fabulous golden wings. Regularly re-visiting our training school to keep their knowledge up-to-date, our cabin crew are trained in aviation medicine, safety and security procedures, and everything they need to know about the aircraft they work on. Our pilots are also safety experts, with regular training in the 'sim' (that's one of our state-of-the-art flight simulators!) to make sure they're ready for any eventuality." Do what research you can on the training Virgin provides their staff, and what the industry standards are for the position you are applying for.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."
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2nd Answer Example
"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."
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Experience
24. Have you received training on how to handle an in-flight emergency?
Why the Interviewer Asks This Question
"Cabin crew have to go through safety training every year. But it's more than just once a year. Before each flight, they're questioned on procedures to make sure they know exactly what to do should they need to put their training into practice." All that training begins in the rig, Virgin Atlantic's training facility. Share any prior experience you've had in this regard. But more importantly, emphasize the value you placed on that training, what you learned and retained from it, and how you put it into practice every day. Assure the interviewer that you possess the emotional intelligence to remain calm and confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed which could be relevant or helpful.
Written by Kevin Downey on June 29th, 2023
Entry Level Example
"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with Virgin Atlantic."
Written by Rachelle Enns
Experienced Example
"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."
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Experience
25. Do you have any formal training in First Aid or CPR?
Why the Interviewer Asks This Question
First Aid and CPR training is a requirement for many roles in the airline industry. In most cases, such training is provided by the airlines themselves. In fact, "not only does Virgin Atlantic take their first aid seriously, but one in five cabin crew members is trained in mental health first aid". So inform your interviewer of any training you've you had, and any current certifications you possess. If haven't earned any yet, express your enthusiasm to do so.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."
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2nd Answer Example
"Yes, I have formal training in First Aid and CPR, and renew them every six months. I have brought my certifications here for you to see."
Written by Kevin Downey on June 28th, 2023
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Job Satisfaction
26. What work situations excite and motivate you?
Why the Interviewer Asks This Question
It is essential, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share what motivates your work, whether it is looking forward to spending time with your work friends and teams, the lifestyle, culture, work environment, or the growth opportunities this position presents with the goal being entrusted with more responsibilities and advancing your career. Suggest to your interviewer what they could do to ensure that you are happy and maintain job satisfaction.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
"Becoming the most loved travel company comes with great responsibility. We must support all of our people to embrace a growth mindset. To think like a start-up and act like an owner of Virgin Atlantic and to live our values every day. Our ways of working are designed to reflect the balance of happiness, productivity, collaboration and team spirit that make us uniquely Virgin. We have built our approach on core principles, recognising work as an activity, not a place. The focus is less on when and where people work, collaborate or learn, but on their performance and outcomes. This is built on a foundation of trust and celebrates the diversity of our people, embracing that we all have different work life considerations and varying times when our energy is highest."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I am most motivated on the job when I feel like an active contributor and an important member of the team, even when the team constantly changes. I look forward to camaraderie and having fun on the job. To making everyone vibe and have a good time together. Organizing tasks, managing your time, and doing a great and thorough job and having fun and letting everyone know it are never mutually exclusive. It just takes strong teamwork and friendly leadership."
Written by Kevin Downey on June 28th, 2023
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Leadership
27. When was the last time you had an opportunity to lead?
Why the Interviewer Asks This Question
Your interviewer is curious whether you have leadership potential, or any interest in growing into a leadership position. So whether you have an interest now, in the distant future, or aren't yet sure, identify your style of leadership and determine whether it aligns with the style of leadership they pride themselves on. Explore all the potential leadership opportunities this position could present. Doing so will help you align your career goals with what they have to offer and showcase your work ethic in how far you've gone to prepare for your interview. It will also advertise that you would be a strong "ambassador of our values, who strive to bring the best out in their colleagues, even in challenging situations."
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Here are but a few statements Virgin Atlantic has posted about the qualities of the leaders in their company: "If you have the attributes needed to be a thought leader, role model, strategic thinking or mentor within our business, and can also effortlessly lead your own team, there's every chance you're the right fit for us. Being a leader at Virgin Atlantic means being able to lead and motivate your teams to be at their best as our people sit at the heart of our airline. In order to support our future growth paths, and our aspiration to be 'the most loved travel company', it is vital that we recruit leaders with the vision, skills and creativity to push us forward. Leadership isn't always easy, but it is tremendously rewarding. Especially in a company such as Virgin Atlantic that believes our people are central to our success, and makes us, quite literally, who we are. We look for leaders who thrive on the success of others and actively look for opportunities to help others succeed."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"Although I have never really held an official leadership position, I pride myself on being a clutch player. As I see it, it is my goal to deliver an outstanding customer experience while making my leaders' jobs easier. So I am constantly anticipating need. Too often I find myself in positions where my leaders, knowing they can count on me, delegate the chief responsibilities to me, and that frequently involves directing or leading others."
Written by Kevin Downey on June 29th, 2023
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Problem Solving
28. How do you determine priorities when you have multiple tasks at hand?
Why the Interviewer Asks This Question
How you answer this question will inform your interviewer of your experience level, and how coordinated your focus is with the rest of the team. Even in instances when you are working on a singular task that doesn't require the aid of the rest of the team, you'll always be expected to rise to the occasion to aid others on your team when the needs of the many out-way your need to finish your task.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
On their website, they break down the qualities they are looking for in their ideal candidates: "In essence, we look for individuals who: Make an effort to connect with others, collaborate and behave respectfully. Build brilliant relationships that help increase workflow. Are passionate about customer service, whether external or internal. Have sound commercial insight, application and judgement. Balance demands that often compete with each other. Have the ability to cut through complex issues and adjust plans as you go."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."
Written by Rachelle Enns
Answer Example
"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."
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Problem Solving
29. When have you had to shift your priorities in response to sudden changes?
Why the Interviewer Asks This Question
Virgin Atlantic states that "challenging ourselves to do things better lies at the heart of everything we do." How you answer this question will help your interviewer assess how you cope with stress, and how adept you are to multitasking and shifting priorities without losing progress on any given task or having to perform unnecessary rework. They advertise that when working with them, you'll have the opportunity to "thrive on the success of others and actively look for opportunities to help others succeed. You'll be equipped to handle a fast-paced environment, keen to hear others' views, but ultimately be comfortable taking accountability for your decisions." Assure the interviewer that you respond professionally in such situations without difficulty, while aligning yourself with their values and brand.
Written by Kevin Downey on June 29th, 2023
Answer Example
"The airline industry is full of sudden changes, most frequently, when flight times are changed or there are problems with a passenger or with the plane or gates. This impacts everyone schedule when it happens. I roll with the punches and respond positively and swiftly when such changes are occur. I am great at adapting on short notice, and think quickly on my feet."
Written by Kevin Downey on June 28th, 2023
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Problem Solving
30. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
Why the Interviewer Asks This Question
How you manage yourself when things don't go according to plan will reveal a great deal about your character and your emotional intelligence. Although it is natural and expected to respond to such events emotionally, it is how you conduct yourself that equates top your emotional intelligence. Do you suffer task paralysis, exhibit stress, or panic in such situations, or do you manage your emotions, look at the situation, and act decisively while keeping your calm? This is the aim of this question, which is relevant to this industry and maintaining calm and order among your trusting passengers.
Written by Kevin Downey on June 29th, 2023
What You Need to Know
Here is some information Virgin Atlantic shares on their website about their 'Human Factor Training': "The culture that our training promotes is one where you can be highly talented, skilled and experienced but still have the capacity to learn from errors, because you believe that in aviation, we treat these events as precious learning opportunities. This is driven by our no blame culture, where we share ideas when things go wrong to prevent them from happening to someone else. Our training also teaches us that leadership and teamwork is an inclusive effort, where everybody's talents and skills are recognised and valued. There is no fear in speaking up regardless of your rank if you feel something is unsafe or doesn't feel right. We use stories from our crew and pilots to enhance the learning and the latest research from the world of neuroscience and social psychology."
Written by Kevin Downey on June 29th, 2023
Answer Example
"I faced unexpected difficulties frequently in my previous position. The company was in financial strain, and some days we are not able to deliver the customer experience that we should. I overcame this by giving everything I had when it comes to service. I strove to leave a good impression. Then, the biggest difficulty was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."
Written by Kevin Downey on June 28th, 2023
Experienced Example
"These things happen all the time, whether a passenger gets too drunk, or breaks something in the bathroom, or we get their meal wrong, or a passenger faints or whatever. Just think fast, remain calm and collected, and make everyone feel valued and taken care of, crew and passengers alike."
Written by Kevin Downey on June 28th, 2023
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Salary
31. What are your salary expectations?
Why the Interviewer Asks This Question
Virgin Atlantic advertises that their employees "work hard and play even harder, so we know our fantastic colleagues deserve more than a few perks here and there. We offer a very competitive basic salary, which includes base pay, trip pay, and any commission. In addition to those earnings, you will also be given cash allowances down route to cover subsistence."
Written by Kevin Downey on June 29th, 2023
How to Answer
You can make a case for your professional worth in multiple ways. In advance, figure out the ways they can lower your cost of living, like salary, bonuses, benefits and any other incentives. Your present salary and your expected salary are also significant. More importantly, being fully prepared to answer this and all other questions demonstrates a strong work ethic, and thereby demonstrates your professional worth. This is the key to getting a fair offer. The higher your self-assurance, the more confidence they will have in you. You stand to gain more when you appear to offer more.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."
Written by Rachelle Enns
2nd Answer Example
"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."
Written by Rachelle Enns
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Situational
32. Our Flight Attendants, are responsible for ensuring the safety of our passengers. What steps would you take if you felt there was a safety threat?
Why the Interviewer Asks This Question
Virgin Atlantic needs to ensure that anyone they'd consider bringing onboard would only contribute to their "great team of support staff to make sure safety and security are never compromised." They are counting on every employee to preserve their reputation and retain the trust of their passengers at all costs. So offer your interviewer insight into your approach, and what you would identify as an unsafe situation, aside from an inflight emergency, which was already covered in this set.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."
Written by Rachelle Enns
2nd Answer Example
"I have taken several courses and on the job training sessions, have a lot of experience, and am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."
Written by Kevin Downey on June 28th, 2023
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Teamwork
33. How do you get along with others at work?
Why the Interviewer Asks This Question
Your interviewer is curious what kind of interpersonal skills you have, and how well you would build relationships and earn the trust of others as a new member of the team. How you answer should inform them of how you go about "creating amazing relationships that contribute to our success to using your passion for problem solving, going above and beyond, providing industry-leading service." Think about your relationships with coworkers, past and present. What dynamic did you contribute to those working relationships? What did you enjoy most about them, and will they endure after you've left your current job?
Written by Kevin Downey on June 29th, 2023
1st Experienced Example
"I get along great with my coworkers. They're like family to me, even if I;ve just met them. I maintain a positive attitude and be supportive, whether I am offering to assist someone who is overwhelmed, or if I am taking time to listen to someone who is having a bad day."
Written by Kevin Downey on June 28th, 2023
2nd Experienced Example
"I put a lot of effort into building my relationships with my coworkers. I believe that harmonious relationships in the workplace are important for the happiness of everyone as well as for productivity levels."
Written by Kevin Downey on June 28th, 2023
Teamwork
34. How will you earn the trust of your coworkers?
Why the Interviewer Asks This Question
Trust goes beyond doing the right thing or being true to your word. It also boils down to being capable and being reliable. Your coworkers needs to trust that you'll be able to do you job, keep up, and back them up when needed So, your interviewer is curious about your approach to earning and sustaining the trust of your new co-workers, and whether you place the same value on such things as they do: "It's about how you make people feel. Trust. The crew on your flight might never have met each other before they report for duty. It's vital they can trust each other to do the right thing should anything untoward happen. A big part of this is confidence in our training and procedures, but it's also about those first few minutes together."
Written by Kevin Downey on June 29th, 2023
Experienced Example
"I feel that the best way to earn the trust of my co-workers is to be myself, to be honest and transparent with who I am, and to give my all. I'm loving, helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."
Written by Kevin Downey on June 28th, 2023
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Technical
35. What experience do you have using team-based messaging applications?
Why the Interviewer Asks This Question
There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.
Written by Kevin Downey on June 29th, 2023
1st Answer Example
"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."
Written by Rachelle Enns
2nd Answer Example
"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"
Written by Rachelle Enns
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