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Value City Furniture Interview
Questions

27 Questions and Answers by Rachelle Enns

Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.
Question 1 of 27
At Value City Furniture we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
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How to Answer
It is essential that you research Value City Furniture, Inc. before your interview. Take a good look at their competitors and make a note of any awards or recognition that Value City Furniture, Inc. may have received. Be sure to compliment them on what they are doing right!
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Top 25 Value City Furniture, Inc. Interview Questions
1.
At Value City Furniture we understand that our market is a competitive one. In your opinion, what makes us stand out from the crowd?
It is essential that you research Value City Furniture, Inc. before your interview. Take a good look at their competitors and make a note of any awards or recognition that Value City Furniture, Inc. may have received. Be sure to compliment them on what they are doing right!

Rachelle's Answer #1
"Through some online research I see that your reviews are much stronger than those of your competitors. Your product lines are superior, and your reputation for great customer service seems to be unmatched. I am very excited to work with such a thoughtful and responsible company."
Rachelle's Answer #2
"I understand that this market is competitive; however, this is where my family and I have always shopped for our appliance and furniture needs. My experiences have always been amazing, so I would be honored to work here."
2.
In our industry you will communicate with customers of all kinds including designers, builders, commercial companies, and private customers. How will you adjust to the variety of contacts?
Assure the interviewer that you can communicate with a wide range of customers who have varying needs. Talk about the scope of customers that you deal with in your current position.

Rachelle's Answer #1
"In my current position I work with a large range of clients that include walk-ins as well as taking orders over the phone and by email. Everyone has their communication style, and I am confident in my ability to meet their needs."
Rachelle's Answer #2
"I have always had a knack for getting along with a variety of personalities. I have full faith in my ability to adjust to a variety of contacts. I do have some training in customer service and dispute resolution, which I believe will help."
3.
What do you know about wholesale pricing and how we come to a manufacturer's suggested retail price (MSRP)?
The interviewer would like to know that you understand the basics of pricing when it comes to wholesale and manufacturer markups. This knowledge will help you to understand how discounting works when it comes to negotiating with your customers. In this industry, strong negotiation skills can be the key to your success. Assure the interviewer that you are familiar with a variety of pricing practices. Be sure to mention any business classes you may have taken as well.

Rachelle's Answer #1
"I learned a bit about competitive pricing, markups, and successful price-driven promotions when I was taking my business degree. I understand that most companies seek a markup of at least 60 points and can discount from there if they are overstocked or need room for negotiations."
Rachelle's Answer #2
"I am new to retail pricing, and this industry; however, I am great with math calculations as well as negotiations, so I am confident in my ability to pick up the idea of MSRP."
4.
At Value City Furniture we like to hire team members who value customer service as much as we do. What is your customer service philosophy?
When you are in a competitive market such as this, you need to bring your 'A' game when it comes to customer service. Draw on any compliments or feedback that you have received from your customers in the past. Assure the interviewer that you are ready to uphold their customer service standards.

Rachelle's Answer #1
"My customer service philosophy is that you should always say 'yes' or 'I will try.' When it comes to customer service, I avoid saying the word 'no' as often as possible. Even if I can't make it happen for my customers in the end, at least I tried. Many customers have given my supervisor positive reviews on their experience with me. It's always nice to be told that you're doing a great job!"
Rachelle's Answer #2
"Even though I am new to my career in customer service, I can confidently say that the key to great customer service is actively listening and being a friendly individual. I am prepared to uphold the customer service standards of Value City Furniture, Inc.."
5.
Do you have experience working with a point of sale (POS) system and inventory management software?
Give the interviewer a brief overview of the POS and Inventory Management software and systems that you have used in the past. You can also list any additional programs that you are well versed in.

Rachelle's Answer #1
"I am an intermediate user in Microsoft Dynamics and Retail Pro. In addition to these point of sales systems, I have 3 years' experience in Paragon ERP."
Rachelle's Answer #2
"I have not worked directly with a point of sale system; however, I am very savvy when it comes to technical systems."
6.
Value City Furniture has many competitors in the area. Are you currently interviewing with any of them? If you were offered multiple positions, why would you choose us?
The interviewer would like to know if you are currently meeting with any of their competitors to discuss open positions. If you were to receive multiple offers that were similar, why would you choose Value City Furniture, Inc.? Assure the interviewer that you are genuinely interested in joining them, and not just looking for any job to fill your time at the moment.

Rachelle's Answer #1
"I have sent out only a few resumes, and the majority of them are within this industry. With that said, my first choice would be with Value City Furniture, Inc.. I like that you promote from within and give opportunities based on performance."
Rachelle's Answer #2
"You are the only company with which I am currently interviewing. I have been very selective with my job applications."
7.
At Value City Furniture we have a wide range of products and SKU's. Are you able to learn about a wide range of products without becoming overwhelmed?
Handling a multitude of SKU's is a tricky skill. Assure the interviewer that you are capable of learning a significant amount of information in a short amount of time. What will you do to make sure that you are a quick study?

Rachelle's Answer #1
"In my current position we have approximately 150 different SKU's which doesn't seem like a lot; however, we have many different color and design options within each SKU. If awarded this position, I can certainly commit to spending overtime hours studying and memorizing your product base."
Rachelle's Answer #2
"I am fully prepared for the learning curve ahead, should I be the successful candidate with Value City Furniture, Inc.."
8.
Do you have experience in managing online sales?
For most industries, online sales and marketing have become incredibly important. Talk to the interviewer about your experience and understanding when it comes to social media and online marketing efforts. Has there ever been a time that your online sales efforts have made a significant impact on your employer?

Rachelle's Answer #1
"A couple of years ago I worked as a sales manager for a local furniture store. Our sales were slower than usual, so I started an Instagram account for the store where we would feature particular pieces. We garnered quite a strong following, and we did see an increase in walk-in traffic over time. I am also well versed in managing web-based sales as my current employer has a strong e-commerce presence."
Rachelle's Answer #2
"I have a lot of experience with social media marketing, and even attended a few online marketing courses while attending my business degree."
9.
Tell me about a contribution you made to the last team you worked on.
It is essential to show the interviewer that you are a team player. Talk about a time that you were recently expected to achieve a goal in a team setting. How did you go over and above to ensure that your contribution was felt?

Rachelle's Answer #1
"Last month our company asked upper management to complete a full inventory audit. There were 4 of us in total and so we broke the audit requirements into shifts. These shifts had to take place when the warehouse was closed. In the end, there was one additional shift that nobody wanted to take. I volunteered myself to do that shift to show my dedication to my job and my co-workers. The gesture was appreciated, and the audit was completed on time."
Rachelle's Answer #2
"The most recent team-based project that I was a part of was in University while earning my Business degree. I worked on a final project with four others, and my contribution was strong. I found myself stepping into a leadership role where I delegated tasks and helped the team maintain a good pace. We hit our deadline and received a solid grade."
10.
When have you been asked to perform a function or complete a task in which you had little or no experience in doing?
Have you ever had to take on a task or a role that you felt was over your experience level? Talk to the interviewer about a time when you have dealt with this type of situation. What was the outcome, and what did you learn?

Rachelle's Answer #1
"When my manager went on unexpected medical leave for three months last year I was asked to step into her position in the interim. I knew the basics but was certainly not trained on the specifics of the role. I was able to take it on successfully by leaning on my team, reading a lot of company manuals, and asking many questions. Once my manager returned she was very pleased with the progress that I made, and I was awarded a promotion."
Rachelle's Answer #2
"In my current position, I was put on the sales floor before I received any training. It was certainly more than I expected; however, my natural sales instinct kicked in, and I had a successful first day, and beyond!"
11.
Have you progressed in your career as you have expected?
Career progression can be a touchy subject, especially if you feel that your career hasn't progressed as well as you would have liked. Talk to the interviewer about your career progression and what you would like to see in the future.

Rachelle's Answer #1
"Overall, my career has progressed a touch slower than I would have liked. I have held a couple of positions that didn't offer the growth and learning that I was expecting; however, I have bounced back nicely. I feel that this particular position would take my career exactly where it should be."
Rachelle's Answer #2
"I am happy with my career progression and wouldn't change a thing. Great opportunities have come my way at the best times, and I believe that this position is a perfect fit for me at this stage in my career."
12.
How do you handle a situation where your supervisor does not properly communicate information to you?
You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not interact with you in a way that you like.

Rachelle's Answer #1
"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their style to be understood."
Rachelle's Answer #2
"It is not always up to my supervisor to communicate everything to me, exactly. I believe that I should also take responsibility for my learning. If a supervisor is not meeting my communication expectations, I will find the answer through my efforts."
13.
How do you believe you will complement our department, if you were hired?
If awarded the position, what would you bring to the department or organization? Assure the interviewer that you are the right fit for this position.

Rachelle's Answer #1
"If hired, I feel that I would compliment your organization because I am a fast learner and I already bring six years' experience in this industry. The time to train me will be reduced significantly."
Rachelle's Answer #2
"If hired, I will bring a powerful portfolio of clients with me which will make a financial impact on Value City Furniture, Inc. almost immediately."
14.
Outside of work, what type of creative activities do you like to pursue?
A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

Rachelle's Answer #1
"Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."
Rachelle's Answer #2
"I am an active person and believe in the importance of pursuing creative interests outside of work. I most enjoy working out and going to pottery classes."
15.
Do you always double check or proofread your work?
Double checking your work and proofreading are critical parts of a job well done. Assure the interviewer that you are diligent when it comes to submitting good, clean, work.

Rachelle's Answer #1
"Spelling and grammatical errors are a pet peeve of mine. I will triple check my work if there is time! I feel that it is essential to submit error-free work."
Rachelle's Answer #2
"I try to double check or proofread my work on a regular basis, as time allows. I can say that I do have a stronger level of attention to detail than most."
View All 27 Value City Furniture Questions and Answers
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