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UnitedLex Corporation Interview
Questions

28 Questions and Answers by Ryan Brunner

Published August 28th, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
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Question 1 of 28
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
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How to Answer
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of UnitedLex.
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Answer Examples
1.
How would you solicit feedback from people during the change management process and why is obtaining feedback important?
Reinforcement is an important factor during the change management process that is often overlooked. Communication is key and while you as the champion of change need to communicate in an effective manner, your collection and analysis of feedback from others is also very important. Explain to your interview why obtaining feedback from others is important and discuss ways that you have done this in the past. Express that this would always be an important process as you work with the clients of UnitedLex.

Ryan's Answer #1
"Front line employees are the catalysts for change with just about any organization and I make a point to seek their feedback during the implementation of change processes. Last year, I was working with a large regional retailer that was rolling out new branding and customer service processes. In the weeks following the rollout of the changes, I spend a few days on the road visiting stores and talking to customer service associates. I ensured that the conversations were confidential and frank, making sure that employees knew that any feedback was good feedback. With some of the things I learned, we were able to put forth a couple of important post-implementation change activities. If hired for this position, this would be an important follow-up step with any client that I work with."
Ryan's Answer #2
"In my work consulting through change management processes, it is important to solicit feedback from employees both prior to starting a project and during implementation of a project. I have found that soliciting feedback through conversation and/or surveys helps lead to get employees to believe in and feel a part of change management processes. Front-line employees know the processes and how change will impact their processes."
2.
Sometimes with our clients here at UnitedLex, we have to think outside the box when helping them develop a strategic plan. Do you have an example of a time where you thought outside of the box in developing a strategic plan?
In today's day and age, conventional thinking can only get organizations so far as they develop strategic plans for the future. With competition, demand and needs for success keeping people focused on day to day routine in their work, it is oftentimes necessary to think outside of the box when looking to develop a strategic plan. Talk about a time that you used a unique and unconventional tactic in the development of a strategic plan. Why do you consider that method thinking outside of the box?

Ryan's Answer #1
"As the leader of the strategic growth committee of my employer right out of college, I felt that it was important to solicit feedback from employees as we looked to create and implement our first ever strategic plan. I created an idea box where employees were prompted to write down any ideas anonymously for what they though would be helpful in creating an outward looking success strategy. I communicated to employees through email, team meetings and a company newsletter. After three months, our committee went through every suggestion in the box and brainstormed which ideas could be implemented into our strategy. In the end, we felt that we received many great thoughts and ideas that we likely wouldn't have come up with on our own."
Ryan's Answer #2
"I personally believe that way too many organizations only look internally when developing a strategic plan when they should also be soliciting feedback from customers, stakeholders and/or the general public as well. Last year when working with a regional grocery retailer, I utilized public focus groups to really delve into the minds of consumers to aid in creating a strategic plan. While wanting to get as much relevant information as possible from the focus groups, a great deal of thought was put into the questions that were asked of the focus group."
3.
In the change management process, talk about the importance of providing a clear vision to staff of an organization. How do you think this is best done?
The change management process is often most difficult for front-line staff at an organization. A big reason for resistance to change is that people aren't seeing the big picture, or reasons, for the change and what positive outcomes will happen with the change. Explain to your interviewer why you feel that providing a vision is important and talk about the need for it to come from leadership within the organization. Then, give any examples of providing a vision that you've been a part of during your career.

Ryan's Answer #1
"As I've worked with organizations on their change management processes, I've always felt it was important that communications were clear from the start of a change process. When people are left in the dark, they naturally can't understand why changes are being implemented and they become defensive and resistant to change. Last year, I worked with a manufacturing company that was implementing new equipment that would reduce their staffing needs and change the jobs of many individuals. To roll this out to employees, I helped the leadership team prepare a detailed video and presentation that outlined the entire vision of the project. What really hit home with the staff was the dire need to take this direction based on competitors cost of goods and the fear of being driven out of the market."
Ryan's Answer #2
"Humans are curious and change is only accepted when people understand why change is happening and what the end result will be with the change. For one particular employer that I spent time with, a good portion of five years was spent acquiring smaller businesses and expansion in both product line and region size was happening rapidly. Upon working with our senior leadership, I helped develop a vision document and accompanying slide show to show the future state of the organization ten years down the road. When staff saw the aggressive growth plans of the organization and the potential great things we all could accomplish, buy-in became much more clear from everyone."
4.
Market research is very important to our clients here at UnitedLex. Talk about a time that you used market research to conduct an effective analysis.
When a company is looking to launch a new product or dig into their consumers, market research is required and this position with UnitedLex will likely require you to be a market research expert with their clients. Your interviewer will be looking to hear that you understand when market research is a necessary step in the analysis process and that you know how run an effective research campaign. In your example, walk through the steps you took to gain insightful knowledge on consumers.

Ryan's Answer #1
"Earlier this year, I consulted with an online retailer that was looking to expand its product line into new health and beauty products that were all natural. To get as quick of a turnaround as possible on a limited budget, I started an online survey research campaign. After a meeting with leadership of the retailer, we targeted women in specific age categories and used specific social media and email channels to obtain survey responses. Within a month, the retailer had great data to work off of to launch products that would hit the market and take off quickly."
Ryan's Answer #2
"During my time conducting market research, I have utilized many channels to conduct effective research. I've conducted focus group, utilized social media and have conducted phone surveys. One that comes to mind is a couple of years ago when I conducted focus groups for a new beverage that a large company wanted to release. I had a team of people finding people to participate in the groups. I started the focus group out with a blind taste testing to get initial feedback on the drink against its potential competition in the market. Then, I unveiled the product packaging and labeling to get feedback from the consumers. In the end, our client received great feedback that helped them tweak some things prior to the product launch."
5.
Rate your communication skills from 1-10 with proper examples backing your given rating.
On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1
"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."
Ryan's Answer #2
"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."
6.
In the organizational design work that you have done in the past, how have you involved senior leadership with the organization's that you've worked with?
As a consultant with UnitedLex, walking a client through an organizational design change must involve buy-in and involvement from the highest level of the organization. Talk about your previous experiences in working with and including senior leaders in the planning and decision making processes surrounding the redesign of an organization. Be able to speak confidently and knowledgeably as to why it is so important to include them as well. Speak to their importance during the design process, transition planning, transition implementation and follow up after implementation.

Ryan's Answer #1
"On a recent organizational redesign for a retail outfit, I worked closely with the CEO, CFO and other senior leaders right from the start of the project. During the planning stages, I teed up several staff communications that came out from the CEO as it was very important that staff were made aware of the pending changes from the highest level of the organization. The leadership team gave valuable input during the planning stage that really helped me to guide the course for them for the entirety of the project. I am comfortable and familiar with working with all levels of an organization and I feel that the clients here at UnitedLex will greatly benefit from that if I'm hired for this position."
Ryan's Answer #2
"Major change processes like an organizational design change often involve many emotions for the employees of an organization. To help manage emotions, I've always considered the best remedy to be up front, honest communication from the leaders of the organization. Throughout my entire body of work in the consulting role with a company, I ensure that leaders give regular updates to staff. If needed, I help draft communications and write speeches for town hall meetings and don't hesitate to assist leaders with these items."
7.
How do you stay organized and on track when working on a long-term project?
Working for UnitedLex in the role you are interviewing for will require an innate ability to manage projects from conception to final implementation. For this question, your interviewer will be looking to hear that you have the ability to maintain organization to meet deadlines and customer expectations. Talk about your personal methods for organizing project work and give any examples that you have of your methods being successful. In the consulting and advisory industry, customer satisfaction and word of mouth are integral to success and growth of a business and effective project management is key in satisfaction.

Ryan's Answer #1
"I really pride myself on my ability to multitask and my ability to stay organized in key in multitasking. For me personally, organization starts with using technology to my advantage and I do this through the use of my Outlook calendar and tasks functions. I take time each day to update my tasks and project work and use my ability to prioritize tasks to ensure that the right things are being worked on. In looking to bring these skills to long-term project work with your clients, staying organized and on task will be extremely important for the success of both UnitedLex and your clients."
Ryan's Answer #2
"In my work, the ability to stay organized and on track comes down to having a plan of attack for each project and keeping track of the plan as milestones are hit. If you are familiar with the program Trello, it really helps me organize all of the components of the projects that I work on and give me the ability to track who is doing what, what deadlines are coming and what milestones have been hit. But even with a great program like this, I always have the ability to re-prioritize due dates and new tasks as needed with any project."
8.
Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?
Digital technology has the ability to impact any level of an organization, but oftentimes some levels get overlooked. For this question, your interviewer is looking to hear that you have the ability to look at these overlooked areas and find ways that a digital upgrade can impact them in a positive way. To be creative, don't leave any stone unturned in your answer.

Ryan's Answer #1
"In my current role, one unique thing that I accomplished was making our environmental services digital and online. This transformation had many moving pieces. One that I am proud of having a huge impact was automatic notification of supplies being low around restroom facilities. Not only did this save labor time of someone checking supplies, but it also kept both employees and customers extremely satisfied at our facilities."
Ryan's Answer #2
"A couple of years ago, I was working with a large distributor on revolutionizing their technology usage all across the board. The one area that their management overlooked was with their delivery and fleet of trucks. With changes made to routing tracking/efficiency and vehicle maintenance diagnostics, this organization was able to save tens of thousands of dollars just in the first year of implementation."
9.
In our world here at UnitedLex, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
In the business consulting world, an organization like UnitedLex is contracted to come in and help a business where they have usually failed in the past. With past failures comes the need for critical analysis of a business and/or process and your job will be to help facilitate this process. Prior to your interview, think about your experiences in data analysis you've had so far up to this point in your career and translate those experiences to helping the clients of UnitedLex. Be sure to talk about the importance of different programs you have used to assist in data analysis and talk about the importance of communication in the data collection process.

Ryan's Answer #1
"Working as a Financial Manager over the past 10 years, I have become very experienced and thorough in my use of KPI's to demonstrate key areas like gross profit margin, liquidity ratio and days in accounts receivables. For the clients I'd be working with here at UnitedLex, I'd be able to use real data from their organization to help provide solutions that are customized to their needs. On top of KPI analyses, I'm very willing and open to using any other unique tools of the trade that the team here at UnitedLex uses."
Ryan's Answer #2
"Coming from a software background, being analytical about implementing new systems and processes was vital to receive buy-in from other department that I worked with and my analytical skills in my current world would translate nicely into the consulting world. I have always had a creative mind in demonstrating how new and improved systems can impact workflow and production. I am very proficient in creating and presenting wireframing models, which are extremely analytical and important in this world here at UnitedLex."
10.
What experience do you have working with corporate governing boards? What role have you seen them play?
In this role with UnitedLex, you will have the opportunity to work with boards of directors with clients. As part of this duty, it is important for you to understand that boards have a unique perspective of representing shareholders or the general public in relation to the direction that the organization is moving. In some cases, board members are elected. For this question, talk about any experience that you do have in working with corporate boards and talk about your role in that interaction. Then, explain the importance that your role can play with the clients of UnitedLex and ensuring that corporate governance is sound and running smoothly.

Ryan's Answer #1
"In my current role, I have consulted with boards of directors on business ethics training. The boards that I have worked with were all very diverse, spanning across many industries and of many different sizes. Many included elected community members, union representatives and C-level executives from within the organization. While all boards I have worked with had the best financial interest of the organization in mind, the ethics training was important in ensuring that their organization was conducting business in an ethical, safe and legal manner. I am comfortable in providing training and speaking with boards of directors and would look forward to doing so with UnitedLex."
Ryan's Answer #2
"My experience working with governing boards falls within self-assessments and action planning for the future. The assessments I have conducted have led to helping governing boards build on their strengths, identify areas for growth and prioritizing steps moving forward to increase the boards effectiveness. During these processes, I've sat in on board meetings, conducted group and 1:1 interviews and had difficult conversations with high level leaders of organizations. The great experience I have working across the healthcare and manufacturing industries would be a huge asses to your clients here at UnitedLex."
11.
In what ways would our clients here at UnitedLex benefit from your knowledge and services?
This question is your chance to talk about the unique skills and knowledge that you would bring to UnitedLex and that is exactly what your interviewer is looking to hear. In your answer, keep your focus centered on how clients of the organization will benefit from the things that you bring to their table because UnitedLex is client focused in all that they do. To be effective with this answer, be sure to do your research on the clients at UnitedLex and think about how your experience will be beneficial for them.

Ryan's Answer #1
"As you can see from my resume, I have extensive experience in risk management in the healthcare industry. Having worked with some major players in the industry, your healthcare clients would benefit the most from the experience and solutions I could help provide them. Not to leave other industries out, I think my experience in the healthcare realm will also translate nicely to your clients in other areas of the private sector."
Ryan's Answer #2
"Having worked in accounting and tax law in a few different industries during my career to this point, I also have the unique experience of creating new organizational policies and procedures in my current role. In hearing more about this role, I think this experience would be very beneficial for your clients as I would be helping advise them in their practices and creating new policy would be crucial in that process."
12.
Tell me why you are the right fit for UnitedLex, and this position.
A successful hire needs to feel like the right fit by both parties. Express to the interviewer that you think this position is a stable fit for your experience and your career goals.

Ryan's Answer #1
"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."
Ryan's Answer #2
"I am great at what I do, motivated, and I am an avid lover of your product. This mix creates a great match, in my opinion! Happy employees are more productive and; trust me, I would be thrilled to work at UnitedLex."
13.
What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at UnitedLex?
This question gives you the opportunity to showcase what you feel will be your best skills if hired for this position and your interviewer is ideally looking to hear what unique aspects you can bring to their clients. This question remains very open ended for you to talk about process items or industry specific items, so make sure that however you answer that you are able to speak knowledgeably and confidently. Again for this question, researching UnitedLex and their clients can pay off big for this question.

Ryan's Answer #1
"For your clients here at UnitedLex, my ability to project a vision into a transformational strategy will greatly benefit everyone that I work with. The key to any digital transformation is buy-in from senior level leadership as they impact how the rest of the organization accepts change and becomes a steward for change. Implementing technological changes cause disruption and chaos and leading projects with a clear vision and strategy is a key to success."
Ryan's Answer #2
"Through the projects that I've worked on in technological transformations for business, I've always prioritized the final customer and their journey and how digitalization will impact them. Many times with organizations that I've worked with, the end customer or user gets lost in the thought process and I would be there for the clients of UnitedLex to ensure that their best needs are always taken care of."
14.
What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at UnitedLex to consider?
The digital revolution has certainly impacted the ways that organizations interact with their customers. At the touch of a button, customers have access to product reviews, costs and many other things. Couple that with the fact that today's customer wants information or answers to questions right now, organizations are in dire need to be on the forefront of technology. Talk about a positive impact you have witnessed in the customer service realm when it comes to becoming digital and reiterate to your interview that customer service should never be overlooked when it comes to becoming digital.

Ryan's Answer #1
"Today's consumer, whether a young child or a retired person, is likely on a smart phone and able to function it with ease. Because of this, customer service for any business has a dire need to be digital or they will fall behind their competition in no time. Last year, I worked with a large line of auto dealerships on a digital transformation and an important piece of that move was the customer service end of things. While still wanting to handle things like service appointments and customer follow ups over the phone, the move to an app based and web based platform really saw their sales and service revenue increase in a short amount of time. They hadn't realized how far they were falling behind until someone from the outside pointed it out."
Ryan's Answer #2
"Over the last five years of my career, I've been working with clients on beefing up their internet sales presence. Statistics don't lie and they show that consumers today are more apt to purchase things from home with delivery guaranteed in one to two days rather than taking a drive to a department store or shopping mall. Just last year, over one third of holiday purchases were made from a smartphone. Two years ago, I worked with a niche retailer on creating a website and the capability for online ordering and shipping. Within six months, the retailer boosted total sales numbers by over 25%!"
15.
At UnitedLex, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?
As a business advisory and consulting firm, UnitedLex works with Managers, Directors, CEO's, CFO's, CAO's and leaders with other titles on all of our projects. Your role will likely involve working closely with these leaders. For this question, your interviewer will be looking to hear that you are comfortable in working with the leadership team of the organization's clients by having you talk about your experience. Make sure that the examples you provide include some details on how you worked effectively to get the job done with the leaders you worked with.

Ryan's Answer #1
"In my current role, I work directly under our Chief Financial Officer and sit on a couple of different committees that our Chief Executive Officer is on. Under the direction of my CFO, we have a great working relationship. I am comfortable approaching him at any moment with questions or to bring forward new ideas. He is aware of my strengths and respects my opinions on matters in my wheelhouse, so he never hesitates to come to me with important things. I think the keys to our strong relationship are the respect we show for each other and our open lines of communication."
Ryan's Answer #2
"Throughout my career, I feel fortunate to have had the opportunity to work with employees at all levels of the organizations that I've worked with. To me, working effectively with anyone requires a personal touch and a respectful approach. Whether I work with front line sales staff or members of the C-Suite, I take the time to get to know the person, their job and how I can best be of help to them in my role. This approach really helped me build a relationship with a Sales Executive that a few of my colleagues had struck out with in recent interactions."
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28 UnitedLex Corporation Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.
Interview Questions
  1. How would you solicit feedback from people during the change management process and why is obtaining feedback important?
  2. Sometimes with our clients here at UnitedLex, we have to think outside the box when helping them develop a strategic plan. Do you have an example of a time where you thought outside of the box in developing a strategic plan?
  3. In the change management process, talk about the importance of providing a clear vision to staff of an organization. How do you think this is best done?
  4. Market research is very important to our clients here at UnitedLex. Talk about a time that you used market research to conduct an effective analysis.
  5. Rate your communication skills from 1-10 with proper examples backing your given rating.
  6. In the organizational design work that you have done in the past, how have you involved senior leadership with the organization's that you've worked with?
  7. How do you stay organized and on track when working on a long-term project?
  8. Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?
  9. In our world here at UnitedLex, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
  10. What experience do you have working with corporate governing boards? What role have you seen them play?
  11. In what ways would our clients here at UnitedLex benefit from your knowledge and services?
  12. Tell me why you are the right fit for UnitedLex, and this position.
  13. What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at UnitedLex?
  14. What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at UnitedLex to consider?
  15. At UnitedLex, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?
  16. Change management is an important aspect of consulting our clients here at UnitedLex. Have you participated in a change management process during your career?
  17. What would you say is the key factor for an organization to consider when building an action plan for growth?
  18. Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?
  19. At UnitedLex, how would you explain benchmark data to a client and its importance?
  20. In this role with UnitedLex, working with regulatory bodies in many different industries will be imperative. What regulatory bodies have you reported to during your time working in compliance?
  21. As a consultant with UnitedLex, the ability to give sound risk advice to our clients is always expected. What's the greatest piece of advice you've ever given regarding organizational risk?
  22. Have you ever developed an acquisition strategy for an organization? Why would this be important to our clients here at UnitedLex?
  23. In your eyes, what makes a compliance program effective?
  24. As a consultant here at UnitedLex, helping our clients set growth strategies through both short-term and long-term goals is important. Give an example of a time that you set both short and long-term goals for a growth strategy.
  25. What impact do you feel that the digital revolution has had in the mergers & acquisitions field?
  26. At UnitedLex, our clients are looking for us to come in and provide sound leadership in their strategic planning and growth planning processes. What leadership style would you bring to our clients?
  27. Do you have experience in engaging a corporate board during a change management process?
  28. Give an example of a time you used data in analyzing risk for an organization. Did you utilize any tools in this process?
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