When have you had to deal with an irate customer? How did you handle it?
Answer examples and advice for how to answer this interview question for an Under Armour interview
Advice
Picture a customer storming into a retail store with a bag full of merchandise, slamming it onto the counter and glaring you right in the face. "I want my money back!" They are furious and about to make a scene. How would you respond? When faced with the angry eyes of an irate customer, you need to have a plan of action. Here's how we recommend you respond:
"I would immediately ask questions to find out what was wrong. Once we identify the problem, if the customer was still upset, I would listen and make sure they felt like I understood through my body language and saying things like 'That sounds so frustrating, I'm so sorry you experienced that!' Once the customer is calm I will offer what I can do and make sure we are in agreement. I want the customer to walk away happy with the resolution."
It can be difficult to know how to respond when you are caught off guard with a dissatisfied customer. Following steps like the ones above will help you deal with even the most challenging situations. Stay calm and carry on!
Basic answer example
"I want my money back!"