How to Answer: When have you had to deal with an irate customer? How did you handle it?
Advice and answer examples written specifically for an Under Armour job interview.
17. When have you had to deal with an irate customer? How did you handle it?
How to Answer
Picture a customer storming into a retail store with a bag full of merchandise, slamming it onto the counter and glaring you right in the face. "I want my money back!" They are furious and about to make a scene. How would you respond? When faced with the angry eyes of an irate customer, you need to have a plan of action. It can be challenging to know how to respond when you are caught off guard by a dissatisfied customer. Following steps like the ones above will help you deal with even the most challenging situations. Stay calm and carry on!
Written by Elisabeth Walter