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USPS Interview Questions
1. What is your greatest strength?
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USPS
January 30th, 2017

The United States Postal Service is a national organization that employs half a million employees and proudly delivers 47% of the world's mail. Their mission is to deliver mail in an efficient way that aids in the growth of businesses and keeping people connected. As one of the nation's largest employers, they offer a broad range of job opportunities as well as ways for dedicated workers to advance their career. If you have an interest in starting a new career with long-term benefits, USPS might be right for you!

Interviewers love to hear how you are taking initiative to make things happen in your life. You may be asked about goals or examples of ways you went above and beyond at your last job. If you are fresh out of school, you might be asked about your education and what you learned. With large organizations like this, it can take longer to hear back from recruiters. Be patient throughout the interview selection process and follow up!

Get familiar with some of the basic facts about USPS. They have worked hard to stay current with the latest innovations in technology and improve their products and services. Learn a little bit about what they offer their customers and about their values. You can also WOW them with how awesome you are! Learning how to talk about yourself is a skill, and you can practice by making note cards with sample interview questions and practicing with a friend or in front of a mirror. Write down your strengths and areas that you are actively working to improve. Think of some ways you have provided excellent customer service in the past and how you have solved difficult problems. Most importantly, think about your career goals and take some time to write down the steps you are taking to achieve them!


More information: USPS is headquartered in Washington, D.C. . The company has been in operation since 1971 and has yearly revenues of 69 Billion with approximately 625,113 employees. Follow USPS on Twitter at @usps. Read about the company culture, corporate mission, and discover any job openings at USPS, by visiting their Career Page. If you need help finding more information about USPS, visit their Website.
USPS Interview Questions
2 of 25
Why do you want to work for USPS?
 
User Submitted Interview Answers
1.
I chose to apply for the USPS so I can finally start a career that will be rewarding. The USPS is the second largest employer in the United States and the job security, benefits, and competitive pay offer a lot for me.
 
2.
The position is something that I have always been interested in, it is out of my comfort zone which will push me harder to succeed.
 
3.
I am currently unemployed, and I saw a add for hire. I have always wanted to become a part of the team.
 
4.
Because USPS deliver high quality services and provide excellent customer experiences.
 
5.
I am looking for a stable, permanent job that I can retire from. I relied on USPS
 
Question
3 of 25
Tell me about yourself.
 
User Submitted Interview Answers
1.
In my former job I cared for people with developmentally disabilities. These are disabilities that occur before the age of 20. I also job coach the individual which placed me in several different work environment.
 
2.
I am currently unemployed. I have had many jobs and I am looking for a job that I can retire from. I have extensive customer service skills and enjoy people.
 
3.
I'm a machinist that deals with very small tolerances, which is a very tedious job. You have to have patience when dealing in this line of work.
 
4.
I am a permit coordinator. I am responsible for obtaining permits.
 
5.
Delivery auto parts to different parts of the county.
 
Question
4 of 25
Tell me about your work experience.
 
User Submitted Interview Answers
1.
Dealing with customers, fast paced enviroment, problem solving, being alone, and taking on new responsiblites.
 
2.
I my previous job I was out doors alot while job coaching individuals that were maintaining parking lots and picking up carts. I also dealt people who had severe behavioral problem and needed lots of patience to calm down. I feel that my pass experience prepared me for the heat in which this work is to be done and prepared me for the customers that may be angry.
 
3.
My previous job related a lot with this position, because every day I have to deal with different situation with the resident, and commercial clients.
 
4.
My job consist of being quick, and working with others to complete a job.
 
5.
In every job I have held Customer Service was the most important aspect. Besides learning the details and obtaining knowledge being able to assist the customer and provide the information they need I know that when the customers leaves satisfied they will be back.
 
Question
5 of 25
If I ask you to do something in a way you are not used to, how would you handle this?
 
Question
6 of 25
How do you handle unexpected situations that might cause you to be late for work?
 
Question
7 of 25
Give me an example that demonstrates your attention to detail.
 
Question
8 of 25
On busy days, how do you manage your daily tasks?
 
Question
9 of 25
Tell me about a time you worked with a group to accomplish a goal.
 
Question
10 of 25
Give me an example of how you have been reliable in the past.
 
Question
11 of 25
Tell me about a time when you gave excellent customer service.
 
Question
12 of 25
What challenges do you anticipate in this new role?
 
Question
13 of 25
How would you handle an irate customer?
 
User Submitted Interview Answers
1.
I would assess the situation, calm the customer down, determine the cause of the customer being irate and listen to the customer, take correct actions that are appropriate for that particular circumstance at hand and make sure the customer leaves happy.
 
2.
First of all, listen to him or her, try to understand why is son irate, and bring time to calm down and then find a solution.
 
3.
Listen to their concerns, stay calm and provide accurate answers.
 
4.
I would tell them calmly that I am sorry they are not happy and ask what it is I can do. If its something I can't help them with, I would get someone in charge.
 
5.
I would be very pleasant and do what I can to make them happy.
 
Question
14 of 25
Tell me about a your greatest achievement so far.
 
User Submitted Interview Answers
1.
Because of hardwork and loyalty I see myself Promoted and Successful bussinesswoman.
 
2.
By then I will have liked to enhanced my knowledge at my job, and improved my skills and keep learning.
 
3.
Working with you guys and growing in this company like supervisor.
 
4.
Hopefully working full time at post office.
 
5.
Hopefully with a steady job that I enjoy working at.
 
Question
15 of 25
What is you greatest weakness? What are you doing to improve?
 
User Submitted Interview Answers
1.
I found being a branch manager that I am a perfectionist and that I had trouble in designating others to perform daily tasks in which they were fully capable of doing, it became easier once I allowed myself to do so.
 
2.
Food, I am trying to work out more so that my hips don't get bigger.
 
3.
My last job as a manager had a lot of deadlines and made sure, that I was organized. I consider myself to work well with other, because its easier to achieve goals, when everyone works together.
 
4.
I don't not I think some time we feel a little scare or nervous for something new but I think is normal and been focus always into what I do.
 
5.
Doing to much at once without being organized. By organizing before I start helps improve what I need to get done.
 
Question
16 of 25
What are your career goals?
 
User Submitted Interview Answers
1.
I would like to become a post master general so starting out as a rural carrier would be beneficial to me.
 
2.
To provide a job with security to take care of my family, I was thinking of a career with the Post Office.
 
3.
To grow in this career. I have a family, I would like to have a good job, where I feel like I have the flexibility to stay where I'm at or when the timing is right move up, but I've never liked bouncing from job to job, I would like to work for another 25 years or so and retire, and am looking to do that in one profession.
 
4.
My career goals are to show off my abilities to deal with clients. To obtain a job that the service client is a must. If I applying for this job is because my career goals don't affect.
 
5.
I am looking for a job that will allow me a steady income, schedule and stability that I can retire from. I believe that this USPS opportunity is a positive direction in my life goals.
 
Question
17 of 25
Do you work well under pressure?
 
User Submitted Interview Answers
1.
Absolutely, I love a challenge.
 
2.
Yes, I like having a set timeline, I can do both, but with a time line you know that certain things need to get done, so you have time for the next set of items. I always welcome more than I can handle than less.
 
3.
Yes, I work well under pressure. I believe the pressure its necessary sometimes to escape of routine.
 
4.
Yes very well. When I am under pressure it makes my day go by real quick.
 
5.
Yes I think I do better under pressure trying to resolve the issue at hand.
 
Question
18 of 25
What motivates you to work hard?
 
User Submitted Interview Answers
1.
Knowing that I have a deadline to meet and have to complete a certain task before I can proceed to the next one.
 
2.
I'm a competitor , so I try to improve myself a little each day.
 
3.
My family. I've always been a hard worker, it was how I was raised, my father said he didn't care if I picked up garbage on the side of the road or become a lawyer, take every job seriously and give it everything, because someone is counting on you make sure the job is done. But again, my family motivates me in everything. They are counting on me to provide for them, therefore I make sure I good job to ensure that they are taken care of.
 
4.
To show my abilities, to learn every day, and improve my responsibilities.
 
5.
Self motivation, knowing I have to get something done before the deadline.
 
Question
19 of 25
How would your former employer describe you?
 
User Submitted Interview Answers
1.
They would say I am reliable, dependable, a good team player as well as self motivated. Also they would mention my positive attitude I bring to work.
 
2.
Outgoing, motivated, dependable.
 
3.
Great personality, energetic, dependable.
 
4.
Reliable. Lead changes happen frequently, especially when there are calls outs, sometimes when this occurs you are asked to come in early to provide backup to the officers. I've always been able to come in early and those days I can't I make sure I find someone to swap days with. Safety and Security is the number one thing emphasized at my current job and I do my part in making sure those officers aren't left alone.
 
5.
As a responsible person, team player and an organized person.
 
Question
20 of 25
Tell me about a situation where you dealt with an upset customer. How did you handle it?
 
User Submitted Interview Answers
1.
While working int he group home a parent came in and was very angry about the clothing that her son was wearing. I spoke with her and explain to her that we encourage the individuals to choose their clothing. However, a staff will review is clothing and make sure is clothing are appropriate.
 
2.
I listened and remained calm. I then gave answers and alternative solutions to their concern.
 
3.
I use to be a server with Red Lobster so occasionally you would get an upset customer, you just keep smiling an calmly work it out.
 
4.
Years ago, one resident come upset to the administrative office, I invite him to enter to the office, take seat and listen, take note, understand, take time to calm down and then explain him the reason for the infraction receive. At the end the resident, accept it, and follow the recommendation.
 
5.
When I worked for an insurance company a customer was upset about a claim and. Allen numerous times to have it corrected with no results. I brought her claim over to the processor and had her correct it and faxed corrected copy to her.
 
Question
21 of 25
Why is it important to offer great customer service at the post office?
 
User Submitted Interview Answers
1.
To keep the customer satisfy so they can continue doing business with the postal service.
 
2.
You are representing them. If you have great customer service, then you have a happy customer which will spread the word so you will get more customers.
 
3.
Because as an employee, we are the first impression of the agency and the customer is the essence of it.
 
4.
As with any interaction with people, it is important to not only be civil but to give accurate information. Customers want to get their business done quickly and have a pleasant interaction. Sometimes that is not possible because of numerous reasons, that being said is still the responsibility of front counter personnel to provide a friendly, efficient environment that proves the USPS is the best mail service that they can receive.
 
5.
Because customers are number one and because with out them we have no job.
 
Question
22 of 25
Are you willing to work overtime, nights, weekends?
 
User Submitted Interview Answers
1.
Once, due to a car accident along the road. I called my supervisor and informed her.
 
2.
At my previous job, I have an excellent record. When I went late, I notified with anticipation.
 
3.
I don't recall a time where I was late. I usually try and get there early to prevent being late.
 
4.
My greatest weakness is handling things on my own without any help from other. I have been improving in this area by finding someone I can trust and ask them for help.
 
5.
During the summer I actually lived at my place of work, so I was never late. During the winter the only thing that caused me to run late was if the weather was bad and I had to drive cautiously.
 
Question
23 of 25
How would you handle conflict with a coworker?
 
User Submitted Interview Answers
1.
Determine what the issue might be, attempt to handle it accordingly with the coworker and if that failed I would request intervention from superior.
 
2.
Try to understand their point of view and try to come to a compromise.
 
3.
A conflict with a co-worker, try to solve between us, but in case don't happen, always discuss with the supervisor.
 
4.
If I had a disagreement with someone I would just walk away and continue my job. If it got outta hand, that's where your supervisor would take care of things.
 
5.
Speak to them and try to understand how to correct it.
 
Question
24 of 25
Give me an example of how you manage your time.
 
User Submitted Interview Answers
1.
I am very efficient with time. I make plans and organize my time in such a way that it is well manage. For instant, my trip here is 2 hours. I gave myself three hours so I would be on time even if that means sitting and waiting.
 
2.
I am very efficient with time. I make plans and organize my time in such a way that it is well manage. For instant, my trip here is 2 hours. I gave myself three hours so I would be on time even if that means sitting and waiting.
 
3.
Yes, I follow an agenda all the time, which allows me to list all my duties and organize my deadlines.
 
4.
I work with deadlines all the time. I find it pushes me harder when a have a hot job.
 
5.
Yes. Plan my Tass Yes Plan my tasks ahead of time.
 
Question
25 of 25
Describe your ideal manager.
 
Contributing Author
Elisabeth Walter
HR Consultant

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