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USPS Mock Interview

Question 10 of 30 for our USPS Mock Interview

USPS was updated by on March 31st, 2023. Learn more here.

Question 10 of 30

Why is it important to offer great customer service at the post office?

"The American people are the reason the US Postal Service gets to open its doors each day and start every mail carrier vehicle each morning. Without them, your organization wouldn't exist. People want to be treated fairly, receive great service, and be shown respect, and I look forward to bringing these values here."

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How to Answer: Why is it important to offer great customer service at the post office?

Advice and answer examples written specifically for an USPS job interview.

  • 10. Why is it important to offer great customer service at the post office?

      Why the Interviewer Asks This Question

      In their mission to serve the people of the United States, the USPS focuses on training and developing their staff in customer service. According to their website, they also put effort into seeking input from their customers, the general public regularly. Because it is such a major focus of their work, your interviewer needs to know you understand the importance of great customer service.

      Written by Ryan Brunner on March 31st, 2023

      How to Answer

      If you want to support the overall business as a representative of the USPS, you've got to keep that friendly smile on your face! In a customer-facing role, you are the face of the organization. You represent their values and mission to provide services that connect people and help businesses grow. Explain to the interviewer that you understand how your actions reflect upon the USPS and the colleagues you represent.

      Written by Ryan Brunner on March 31st, 2023

      Entry Level Example

      "The American people are the reason the US Postal Service gets to open its doors each day and start every mail carrier vehicle each morning. Without them, your organization wouldn't exist. People want to be treated fairly, receive great service, and be shown respect, and I look forward to bringing these values here."

      Written by Ryan Brunner on March 31st, 2023

      Answer Example

      "Great customer service should be expected everywhere you go, not only because it's important to be a positive face of the organization, but also because it's important to treat everyone the same way you would want to be treated. It's a simple human philosophy that I try to embody in everything I do. If I'm fortunate enough to join the USPS, it would be my daily mission to follow the golden rule."

      Written by Ryan Brunner on March 31st, 2023

      Anonymous Interview Answers with Professional Feedback

      Anonymous Answer

      "Great customer serviced should be expected in all business because it's one of the important drivers into doing business.It's important to be a positive face of this organization. It's a simple philosophy that usually keeps people coming back."

      Rachelle's Feedback

      You are SO RIGHT! All areas of the business should boast excellent customer service. At the end of your response, I recommend adding an example of how you provide exceptional service in your current role. Then, mention how you plan to offer great customer service should you be hired at USPS. I have provided a starter, below.
      "I believe that great customer serviced should be expected in all areas of a business because it's one of the important drivers for a company's success. Everyone must be a positive face for the organization. It's a simple philosophy that usually keeps customers coming back. In my current role, I deliver great customer service by...(describe the actions that you take). Should I be hired into this role, I will deliver exceptional customer service by...(discuss what you plan to do)."

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