30 USPS Interview Questions & Answers
Table of Contents
- 1. Adaptability Questions
- 2. Behavioral Questions
- 3. Career Goals Questions
- 4. Communication Questions
- 5. Competency Questions
- 6. Conflict Questions
- 7. Customer Service Questions
- 8. Direct Questions
- 9. Discovery Questions
- 10. Diversity Questions
- 11. Experience Questions
- 12. Management Questions
- 13. Organizational Questions
- 14. Situational Questions
- 15. Stress Questions
- 16. Teamwork Questions
Adaptability
1. When have you had to be adaptable in your work and shift your priorities in response to changes?
Why the Interviewer Asks This Question
I know that hiring managers in any business and industry are keen on ensuring new staff is adaptable to change for a variety of reasons. The United States Postal Service is continually innovating and changing the way they deliver mail daily, and all team members there need to be readily adaptable to change. Your interviewer wants to hear you talk about a time you navigated change positively and productively.
Written by Ryan Brunner on March 24th, 2023
How to Answer
Before your interview, think about a time you had to be flexible in the workplace to changes that were out of your control, and come prepared to talk about how you kept a positive mindset and worked through it with ease. Highlight how you used communication to help you through it and how you acted as a proponent of the change among your team. Speak with passion and let your interviewer know that you would join the USPS as a pliable employee, both now and in the future.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"As an administrative assistant in my current role, part of my duties include arranging travel for our sales and leadership team. I can get requests on short notice to cancel travel plans, add travel plans or even alter them, and I need to be open to doing things on a moment's notice. I'm ready to bring this same 'can do' attitude to work at the USPS."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"In my current role, our schedule changes regularly, which can occur on very short notice. I have been able to adapt very well to these frequent, sudden changes. A key to doing so was communication. If I know I have a schedule change, communication with my family for childcare is critical. As we are also allowed to switch shifts, my team is good about being open to any conflicts, and we talk about them daily. We all help pick up for each other when needed."
Written by Ryan Brunner on March 24th, 2023
Behavioral
2. What do you feel has been your greatest achievement so far?
Why the Interviewer Asks This Question
Taking pride in what they do daily is something the USPS takes very seriously. The #PostalProud movement and the Inside Blue initiative are just some of the things the organization does to exude their pride and achievements. To get your sense of belonging in this environment, your interviewer wants to hear what makes you proud.
Written by Ryan Brunner on March 31st, 2023
How to Answer
First, it's important to notice that this is a very open-ended question that you can answer about either your career or your personal life. If you are struggling to think of an accomplishment worth sharing, don't fret! You can start by looking over your resume and noting some of those shining moments from your work and volunteer experiences. Describe the accomplishment and why it was great for you. Stories about overcoming obstacles and achieving challenging goals are always great to share! Give an example that shows you are determined and motivated.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"While I'm very proud of the fact I graduated from truck driving school, I consider my greatest achievement bringing our little daughter into the world. She has certainly changed our lives in the most positive way and provides me all the inspiration I need to do well and prosper in my career here at the USPS."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"I would consider my greatest career accomplishment my promotion to my current role, which was faster than anyone in the organization's history. I received accolades from the VP of Operations, which was an extraordinary moment. Exceeding expectations and being promoted due to great customer feedback was exhilarating."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Kevin's Feedback
Behavioral
3. Give me an example of how you have been reliable in the past. Why do you feel this trait is important for USPS staff?
Why the Interviewer Asks This Question
According to their service standards of conduct, which can be found on their website, USPS employees are required to be honest, reliable, trustworthy, courteous, and of good character. Knowing that hiring a reliable new employee will be for the overall good of the team, your interviewer wants to hear you discuss how you have proven yourself to be dependable in the past.
Written by Ryan Brunner on March 23rd, 2023
How to Answer
As you answer this question, demonstrate how you follow through by showing up and taking care of your responsibilities. The United States Postal Service will always be enthusiastic about hiring someone they feel can fulfill daily duties with integrity. Give an example that proves you are dependable and can be entrusted to handle your responsibilities.
Written by Ryan Brunner on March 23rd, 2023
Entry Level Example
"I know that your team at the USPS counts on every person to be punctual and responsible for their duties every day on the job. As a new graduate, I've proven my ability to be reliable to my baseball and football teammates by being an upstanding student, a student-athlete that trained hard, and a teammate that was always there to help pick up a teammate. I feel so fortunate to have gained these skills and knowledge that will be vital to my success here."
Written by Ryan Brunner on March 23rd, 2023
Answer Example
"I used to work the morning shift at a coffee shop. I arrived every morning at 6 a.m. and was always on time, making sure that everything was set up before the customers arrived. I never complained about having to be there early and took pride in my espresso-making skills. A customer even told my manager that the only reason he came to our coffee shop was that he loved seeing my smiling face!"
Written by Elisabeth Walter
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Stephanie's Feedback
Career Goals
4. What are your career goals, and how do you feel the USPS would help them come to fruition?
Why the Interviewer Asks This Question
According to the USPS career site, their people are their greatest assets, and their overall success depends on investing in the future of their team. To ensure that you will hopefully be a long-term fit with the organization, your interviewer wants to hear that you did your homework on the USPS and see a great path for yourself there.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Successfully answering a question about your career goals and how the USPS will fit into your career path requires deep thought and research on the potential career paths with the organization. It can be a great idea to start by writing down where you would like to see yourself in the next five to ten years. Then take the time to read through potential promotion opportunities and think about where you could honestly see yourself someday. Your interviewer wants to know about your motivation to achieve this goal. They also might inquire about how you will navigate the challenges that arise. The more you focus on your career goals, the more likely you are to achieve them!
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"As I get started in my career, my main focus is finding an employer that I can grow with into the future and help serve my hometown in a reputable manner. At the United States Postal Service, I'd be proud to serve those here and would always work hard to prove myself as a future leader."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Getting hired at the USPS aligns nicely with my career goal of becoming a leader of my peers. I could see becoming a postmaster someday down the road. This role is in my comfort zone, and I'm willing and ready to start proving myself to you on day one."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Stephanie's Feedback
Communication
5. How would you rate your communication skills on a scale from 1-10?
Why the Interviewer Asks This Question
If you are fortunate enough to join the USPS, you will join a robust team that works together to make the mail come to life every day. A key component of their high-functioning teams is cohesive communication. Your interviewer needs to be assured that you would bring excellent verbal and written communication skills and solid listening skills to their team.
Written by Ryan Brunner on March 24th, 2023
How to Answer
First, be upfront and honestly rate your communication skills and be sure to give proof of your answer. Avoid giving yourself a 10 because the USPS knows nobody is perfect, and you do not want to come across as overly confident or someone with no room for feedback and improvement. After you rate yourself, be sure to talk about why you feel communication is important in the role you are interviewing for. If you scour the USPS website before your interview, you'll see many examples of great communication and teamwork on the institution's Link communications page.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"In all honesty, I would rate myself as an 8 out of 10. I'm very extroverted and love to talk with people. My classmates all see me as a person that is open and honest, but I downgraded myself as I've been given feedback that I can be too open at times when not necessary. This is something I would be very cognizant of working with customers of the USPS if I were to join here."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"I rate my communication skills as a 9/10 because I am not always as clear as I would like. My current supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything. If I were to join your team at the USPS, I would come to your team as an appreciated open communicator and a great listener."
Written by Ryan Brunner on March 24th, 2023
Competency
6. What initial challenges do you anticipate in this position with the USPS?
Why the Interviewer Asks This Question
In my experience, every hiring manager knows that the perfect candidate that can come in on day one and work flawlessly doesn't exist. Every candidate comes with a shortcoming or two, and your interviewer at the United States Postal Services wants to hear that you are cognizant of where you would have initial struggles and the job and that you have a plan for addressing them from day one.
Written by Ryan Brunner on March 23rd, 2023
How to Answer
Before your interview with the USPS, identify a few responsibilities where you anticipate a bit of a learning curve. It's okay not to know everything! It's also better for you to admit it from the beginning than to come up with some vague statement to try to prove you are experienced in something you are not. Interviewers at the USPS will see right through this. Be honest about the challenges and be brave enough to ask questions. Do a little research before the interview on any task, software, or system with which you are unfamiliar.
Written by Ryan Brunner on March 23rd, 2023
Entry Level Example
"As a rural carrier here at the USPS, the initial challenge I would anticipate is learning my route when I would be on my own. Can you talk about the on the training and orientation process for your new carriers?"
Written by Ryan Brunner on March 24th, 2023
Answer Example
"I anticipate that the biggest challenge on my first day and week will be to learn the internal software and programs I will be using in this role at the USPS. I am quite tech savvy, yet I imagine that being such a huge organization serving so many people, you have a very intricate and robust system. I look forward to the challenge!"
Written by Ryan Brunner on March 24th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Lauren's Feedback
Competency
7. What job duties have you held that required strong attention to detail?
Why the Interviewer Asks This Question
From boots-on-the-ground mail carriers to upper-level corporate management, every employee at the United States postal service contributes to the high level of service they deliver daily. Your interviewer knows that this level of service requires keen attention to detail, and they want to hear you discuss your experience in working under the microscope on the job.
Written by Ryan Brunner on March 31st, 2023
How to Answer
The only way to prove you have impeccable attention to detail is by painting a picture of a well-articulated example. If you are interviewing for a role focused on customer service, you might want to share how your attention to detail helped resolve a customer issue. You can also give an example from your education, sharing how this skill helped you be successful on a group project or presentation. Break it down and share the details you looked for when you identified the problem and how that approach helped you be more effective.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"I know a keen eye for details is vital in ensuring that mail is delivered accurately and efficiently. Throughout my schooling, I've relied on my ability to be detail oriented to ensure my assignments and projects were done timely while balancing extracurricular activities like basketball and pep band. If I'm fortunate enough to be offered this job, I assure you that you can be confident in my ability to be detail-oriented on the job."
Written by Ryan Brunner on March 23rd, 2023
Answer Example
"I have to be extra thorough in my current position when I have customers who are especially detail-oriented concerning their vehicles or when recalled units come in. My attention to detail on the job has helped me potentially save customers' lives by spotting major issues with their vehicle, bringing them to their attention, and then fixing the issue."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Conflict
8. If you had a conflict with a colleague, how would you handle the situation?
Why the Interviewer Asks This Question
Conflict is inevitable, and, in my experience, hiring managers love to ask a question or two during interviews that dive into a candidate's ability to handle conflict respectfully and productively. With the large group you would be joining at the United States Postal Service, working through conflicts in a healthy manner will be vital, and doing so during stressful times will be critical to your success there.
Written by Ryan Brunner on March 31st, 2023
How to Answer
To best answer a question like this, talking about a specific example of a time when you worked efficiently through an on-the-job conflict will help give you more credibility. Having a concrete situation to draw from will also help you to think through the steps you take to deal with conflict. Keep in mind that sometimes it is better to be kind than to be right. Use an example that demonstrates your care and compassion when a dispute arises to prove your ability to do this at the USPS.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"Depending on the conflict, I would either directly approach my colleague and talk things through or bring a more serious issue directly to my supervisor. I'm a very direct person and was raised by my parents to discuss issues face-to-face and not let them linger. I would come to your team at the USPS with great listening skills to hear the viewpoint of others to find mutual ground."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"I'm not very confrontational, but if I feel like someone is acting out of line, I will try to find a way to talk about it. Some of my coworkers use to gossip a lot at lunchtime about other people in the office. It bothered me, so I decided to approach one of the girls in the group. I was direct but considerate of her feelings. Even though it was a little awkward, we had a calm discussion about it, and I was glad I said something."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Customer Service
9. Have you ever dealt with an upset customer or colleague on the job? How did you handle the situation?
Why the Interviewer Asks This Question
When recruiting for customer-facing roles, I want to get a sense of how the top candidate will handle customers or colleagues that get downright grumpy. In most jobs at the USPS, their staff has to handle members of the public that may be upset about aspects of their service. Your interviewer needs to be assured that you can manage these situations with positivity and an eye on a solution.
Written by Ryan Brunner on March 31st, 2023
How to Answer
If you have dealt with angry customers before, you know that sometimes people need to be heard. Demonstrating patience and being willing to listen will help you resolve some of the most challenging customer situations, so show that you've taken this approach in the past. If you have any formal training in customer dispute management, this is a great time to mention it and how it would benefit you if you were hired at the USPS.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"In high school, I was a waiter at a busy summer restaurant. Once, a wrong order was delivered to a family, and the gentleman immediately started berating me for bringing the wrong order. I quickly apologized for the error and let him know I would get their correct order. I took their food back to our kitchen and checked their ticket. It ended up being a simple mix-up with our cooks during a very busy evening, and the family's correct order was up next. I once again apologized and allowed the family to enjoy their food in peace."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"A customer came into my store upset about a dress she wore to a party. The strap broke, and she had to hold it up with a safety pin. Even though I knew it wasn't my fault, I listened and empathized with the woman. That would be so embarrassing! The customer calmed down after I took the time to hear her out, and I made sure she got her money back. I also talked my manager into giving her an additional coupon for $10 off her next purchase!"
Written by Elisabeth Walter
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Customer Service
10. Why is it important to offer great customer service at the post office?
Why the Interviewer Asks This Question
In their mission to serve the people of the United States, the USPS focuses on training and developing their staff in customer service. According to their website, they also put effort into seeking input from their customers, the general public regularly. Because it is such a major focus of their work, your interviewer needs to know you understand the importance of great customer service.
Written by Ryan Brunner on March 31st, 2023
How to Answer
If you want to support the overall business as a representative of the USPS, you've got to keep that friendly smile on your face! In a customer-facing role, you are the face of the organization. You represent their values and mission to provide services that connect people and help businesses grow. Explain to the interviewer that you understand how your actions reflect upon the USPS and the colleagues you represent.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"The American people are the reason the US Postal Service gets to open its doors each day and start every mail carrier vehicle each morning. Without them, your organization wouldn't exist. People want to be treated fairly, receive great service, and be shown respect, and I look forward to bringing these values here."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Great customer service should be expected everywhere you go, not only because it's important to be a positive face of the organization, but also because it's important to treat everyone the same way you would want to be treated. It's a simple human philosophy that I try to embody in everything I do. If I'm fortunate enough to join the USPS, it would be my daily mission to follow the golden rule."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Customer Service
11. What does providing excellent customer service mean to you?
Why the Interviewer Asks This Question
I've worked with hiring managers that focus a large portion of their interviews on providing great customer service. As the second largest employer in the United States, the USPS touches almost every citizen of the country. Your interviewer needs to be assured that you would know your role in providing excellent service in the role you are interviewing for.
Written by Ryan Brunner on March 23rd, 2023
How to Answer
The key to providing a great answer to this question will be the research you do before your interview. Read through the job description of the job you are interviewing for and figure out how you will be interacting with USPS customers, either directly or indirectly. Then, talk about the positive aspects of service you can bring to the job every day. If you've held any direct customer-facing roles in the past, talk about your role and the positive interactions you've had to prove your ability to bring this service to the job you are being considered for.
Written by Ryan Brunner on March 23rd, 2023
Entry Level Example
"Mail handler assistants provide a key service for all USPS customers, even though they may not work face to face with them. Providing great service will come down to being accurate in mail sorting at all times. I have always prioritized being attentive to my work, and you can feel confident in my ability to do so."
Written by Ryan Brunner on March 23rd, 2023
Answer Example
"As a PSE mail processing clerk, I know part of my duties would be working the service window and selling products and services to customers. To provide the best service possible, I will need to be knowledgeable of all of those products and services, which would be my priority from day one. The other key component would be providing service with a smile, no matter how busy my day was. Putting the customer as the top priority would always be job one."
Written by Ryan Brunner on March 23rd, 2023
Direct
12. In order to work for the USPS, you must be able to pass a full criminal background check. Do you consent to a full background check if hired?
Why the Interviewer Asks This Question
According to their career site, all United States Postal Service positions require at least a basic criminal background check. And depending on the role you are interviewing for, this can include more in-depth fingerprint checks and security checks. Your interviewer needs to be assured that you will consent to and pass any required background checks required for employment.
Written by Ryan Brunner on March 24th, 2023
How to Answer
Answer this question directly and explain that you are willing and ready to submit to all necessary pre-employment requirements with the USPS if you were to be offered the position. If you have any blemishes on your criminal record, your interview is the best time to disclose them; your interviewer and the company may be more lenient if you are upfront about your records.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"I understand that it's a requirement of the job. But I want to be up-front - I have a charge for possession of marijuana from when I was 15 years old. It was several years ago, and it's no longer an issue because I've made significant changes in my life to better myself. But I don't want you to be surprised by the information. I'm happy to answer any questions you have about it."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"I have a clean criminal record and am happy to comply with any background check you require at the USPS."
Written by Ryan Brunner on March 24th, 2023
Direct
13. Are you willing to work overtime, nights, and weekends?
Why the Interviewer Asks This Question
Depending on the time of year, some Postal Service positions work extra hours and weekend shifts. For other positions, Saturdays are required. According to their website, some employees can also sign up for overtime desired lists. Your interviewer wants to know your willingness to work the required hours for the position you are interviewing for.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Before your interview, thoroughly read the job description of the specific role you are interviewing for at the USPS. For many positions, they list the hours as 'varies.' In this case, you'll want to ensure that you are honest with your availability while showing a willingness to work the required hours on the job. If you need further clarification on the hours, feel free to ask.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"I'm free to work the required 7:00 am - 3:30 pm hours. I'd also be open to overtime hours should they become necessary. With a young and growing family, I wouldn't hesitate to stay late or work any weekend hours that would become available."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Yes! I am willing to work whatever hours would be necessary and available for me here at the USPS. Can you tell me more about what to expect from the schedule?"
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Discovery
14. What is your greatest strength?
Why the Interviewer Asks This Question
The United States Postal Service receives many qualified candidates, and your interviewer will likely face a tough choice in who they will ultimately hire. In asking a question like this, they are allowing you to give a sales pitch on your greatest strength.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Before your interview, consider the traits that have helped you succeed in the past and the one trait that matches a fundamental duty that you will perform at the USPS. I know that hiring managers love to hear how past experiences and skills that were developed can help a candidate succeed in a job, so try to match your top strength to an exact task that will be a part of the job you are interviewing for.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"While I'm looking to start my career with a great employer like the USPS, the top skill I will bring to any organization is my ability to be a true team player. From what I understand, your MHA team is a large group working together, and I feel like my ability to communicate and help others would be a huge asset to the team here."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"I was drawn to the United States Postal Service because I'm confident that I have a lot of strengths that will be put to great use in this role. My most significant strength is my ability to be detail oriented while working promptly. My job for the last eight years required a keen focus on accuracy while holding to tight deadlines. As a rural carrier here, I'm confident that my organizational skills would help me from day one in training."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Lauren's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Discovery
15. What quality would bring to this role that other candidates may not have?
Why the Interviewer Asks This Question
I've seen hiring managers ask questions like this to give the candidate the chance to distinguish and sell themselves as the best candidate for the job. If your interviewer at the USPS asks this, they want to hear you talk about a quality or skill you possess that hasn't been discussed and can't be found on your resume.
Written by Ryan Brunner on March 24th, 2023
How to Answer
There are some things that your resume cannot do, and showing off your fabulous personality is one of them! Talk to the interviewer about one of your unique qualities, and explain how it will benefit the USPS. No matter what you choose to discuss, make sure it is a memorable quality that your interviewer will remember in the days following your interview.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"I didn't include my training and experience in auto mechanics on my resume. As a rural carrier with the USPS, I know these skills would be helpful should I ever experience troubles on the road."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"I have a unique ability to strike up a conversation and build rapport with nearly anyone very quickly. This skill is beneficial in customer service, and I feel I would be very warm to the customers I serve in the post office every day."
Written by Ryan Brunner on March 24th, 2023
Discovery
16. Tell me about yourself.
Why the Interviewer Asks This Question
According to the USPS website, they are building a workforce rooted deeply in professionalism, empowerment, risk-taking, and performance. With this engrained in their workplace culture, your interviewer needs to know that your personality fits in well with their culture. In allowing you to talk about yourself, they hope you'll shed some insight into your personality, values, and the things you like to do outside of work.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Now is a great time to share a few basic facts that will spark the interviewer's attention. You may want to talk about your education, interests, or goals. While you discuss your interests and hobbies, you want to keep them professional and relatable. Stay upbeat to keep the interviewer engaged in the type of person they are getting in you at the United States Postal Service.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"As someone young in my career, I'm motivated to find a lifelong career where I can help and serve others in a large capacity, and I'm confident that I found that here at the USPS. My grandfather was a mail carrier for his entire career and always spoke highly of the profession. In my personal life, I'm an avid lover of the outdoors and spend as much time as possible hiking, biking, and boating. I'm engaged to be married later this year and can't wait to put our roots down here."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Professionally, I'd describe myself as competitive and extroverted. My references won't hesitate to say the same. Contests, encouragement, and accolades motivate me, and of course, the financial carrot dangles in front of my nose. At the same time, I love a team environment and know that culture and mutual respect play a huge role in my success. On a more personal note, I love to spend time with my family and travel as often as possible."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
I like that you add in a personal touch regarding your charity and volunteer work. Did you know that according to a Career Builder study, 60% of hiring managers see the act of volunteerism as a valuable asset when making recruitment decisions? Also, people who volunteer boost their chance of gaining employment by 27%!
Discovery
17. How would your current or former employer describe you?
Why the Interviewer Asks This Question
While hiring managers get a feel for who a candidate is through the application and interview process, I know that they love to hear what others would say about their top candidate. To gauge your self-reflection skills, the team at the USPS expects you to discuss what your previous colleagues would say about you.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Before your interview with the United States Postal Service, take a moment to reflect on your interactions with your previous boss and closest colleagues, and come prepared to discuss direct feedback you've received throughout your career. If you find yourself at a loss for words, look at your resume and think of some of your daily responsibilities. If you were quick to listen and take action when they asked you to complete a task, they would probably describe you as proactive. If you were consistently positive even when times were tough for the company, your employer might say that you were a pillar of strength on which they could always rely. Think of some qualities that make you a fantastic new hire!
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"As a recent graduate, I would say my former teachers and classmates would let you know that I'm a fun, bright, and hard-working individual. People love to be around me because of my positivity and ability to make them laugh."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"When you call my former boss for a reference, they will say that I am reliable with a friendly disposition, always willing to help my coworkers. I am confident my references will have positive things to say about me and the traits I would bring to the USPS."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Discovery
18. How can we motivate you to work hard at USPS?
Why the Interviewer Asks This Question
As the second largest employer in the country, the United States Postal Service has to ensure that they can keep a diverse group of personalities ready and willing to work hard daily. Your interviewer must understand what motivates you to perform with timeliness and accuracy.
Written by Ryan Brunner on March 31st, 2023
How to Answer
While a question like this certainly leaves the door open for you to discuss your motivating factors in your work, you'll want to take some time to think about a question like this before your interview with the USPS. Come ready to discuss what makes you tick and, if possible, use an example from your past that explains your motivations.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"This is a great question! I've always been motivated to perform well when I am challenged and when my work serves a greater purpose. I think my background volunteering during high school really helped fuel my fire for being unselfish and helping others."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"We just bought a new home in a great neighborhood last year. I also have a family to support. While they ultimately motivate me to go to do my best at work, I would look to my team at the USPS to be supportive and collaborative. As well, I love working for a manager that is fair and allows for the free flow of ideas."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Discovery
19. Tell me about a weakness that might hinder your work in this role?
Why the Interviewer Asks This Question
One of the most common interview questions is about a candidate's biggest weakness. If the team at the United States Postal Service poses this question to you, this is a chance for them to gauge both your moral compass and your insight into yourself as a worker. They want to hear that you are aware of your weaknesses and have a plan for addressing them if hired.
Written by Ryan Brunner on March 31st, 2023
How to Answer
To successfully answer this question, you will need to be strategic. First, consider an area where you may lack some direct experience or knowledge. Then, think about how you can explain what you will do to improve and get up to speed if you are fortunate enough to be offered the position. This insight shows you are perceptive to your shortcomings and have an honest and upfront approach as an employee.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"I would honestly be a bit nervous about mastering all of the responsibilities of a rural carrier associate, mostly because I know how important this job is and how many people rely on the person in the role to be accurate and timely. While I am nervous, I'm confident in my ability to learn quickly so I can be up and running soon after my start date."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Over the past few years, I've been paying closer attention to the details in my customer interactions by noticing body language and listening closely to customers to identify problems. In this role with the USPS, I know I would have to learn a whole new world of customer service as a city carrier assistant, and I'm ready to put in the work through my training and orientation here."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Anonymous Answer
Stephanie's Feedback
Discovery
20. What motivated you to apply to work for the United States Postal Service?
Why the Interviewer Asks This Question
The USPS wants to hire reliable individuals who are willing to work hard to get the job done right. If you take the time to peruse their career site when you apply, you'll quickly see that they are mission-driven to serve the American people and bind the nation together through their infrastructure. Your interviewer hopes to hear that your motivation to join their workforce aligns with this mission.
Written by Ryan Brunner on March 31st, 2023
How to Answer
As you answer this question, don't be afraid to butter your interviewer up a bit. Make sure to thoroughly research the career site on the USPS website so you can discuss how you are ready to serve the people of the United States in the best way possible. If you speak with conviction and action, the USPS team will see the drive and passion you would bring to work daily.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"Growing up, I was always enamored with the sheer volume the United States Postal Service handled daily with timeliness, accuracy, and a smile. Doing this in my hometown would make me proud to serve my friends, neighbors, and community members."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"I'm driven to help and serve others; my military service ingrained that in me. I can't think of any better place to serve the American people through hard work, generosity, and detail-oriented work than here."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Lauren's Feedback
Diversity
21. Why should the United States Postal Service embrace diversity, equity and inclusion?
Why the Interviewer Asks This Question
As an organization that represents the entire country, the USPS needs to embrace diversity, equity, and inclusion efforts. Your interviewer asks a question like this to ensure you will be able to thrive on a team made of a diverse group of employees.
Written by Ryan Brunner on March 24th, 2023
How to Answer
Before your interview, read the USPS's diversity, equity, and inclusion statement on their website. As you do, you'll see that women make up over 46% of their workforce, and people of color make up over 51% of their entire team. A company like the United States Postal Service that embraces diversity and inclusion efforts creates a cohesive work environment with higher morale, better productivity, and less turnover. If you've worked in culturally diverse environments, discuss the positives you took from those them.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"This region is a cultural melting pot, and the USPS needs to represent the overall population that you serve. I'm proud to say that I would join your team with bilingual skills in both English and Spanish, which I know will be critical in this role. Inclusion is essential to emphasize because unconscious biases exist among everyone."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"I fully support diversity and inclusion in the workplace and believe there are incredible benefits to a workplace built on equality. First and foremost, equality and inclusion should always be considered fundamental human rights. I know I will be working with a diverse team and serving a very diverse population here in this city. By supporting the diversity and inclusion efforts of the USPS, I will bring new perspectives, help increase the diversity of your talent pool, and positively add to your already innovative team."
Written by Ryan Brunner on March 24th, 2023
Experience
22. Take a few minutes to walk me through your work experience. How has it prepared you for success in this role?
Why the Interviewer Asks This Question
If you've landed an interview with the USPS, you can be confident that your interviewer is intrigued by the experience you bring to the position you are interviewing for. But it's my experience that hiring managers like to give candidates the chance to talk about their experience so they can hear how the candidate feels their training and work-related experience directly relates to success in the job they are being considered for.
Written by Ryan Brunner on March 31st, 2023
How to Answer
First, walk your interviewer through your work experience and highlight the high-level job duties you've held. This is a great time to discuss any formal training you've received throughout your career. While you talk about your career path to this point, keep in mind the key duties of the position you are interviewing for at the USPS, and highlight where you feel you can hit the ground running based on your experience.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"Through high school, I learned the values of hard labor working for the city parks department during the summer for three summers. During technical school, I continued working hours there as needed. As a new graduate starting my career at the USPS, knowing the value of a hard day's work and having the experience of working 12 hours days make me a top candidate for your team."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"As you can see from my application, I have been working in customer service for the past four years in the service industry at restaurants and coffee shops. I have learned to stay calm when customer issues arise and listen to customers by giving them my full attention. I am very flexible and willing to work with customers to resolve their complaints, always putting them first. I think these are essential skills to possess here at the United States Postal Service and would serve me well in this job."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Management
23. What does your ideal manager look like?
Why the Interviewer Asks This Question
In my experience, hiring managers like to get a feel for how their top candidate likes to be managed. Cultural fit is extremely important at the United States Postal Service, and your interviewer needs to get the sense that you will fit in with their overall management style.
Written by Ryan Brunner on March 24th, 2023
How to Answer
Before your interview with the USPS, consider what traits the best leaders you've worked under had. Without pigeonholing what your ideal manager looks like, talk about the great qualities leaders can possess, like transparency, communication skills, and solid motivational skills. Avoid speaking poorly about a prior leader you've worked for.
Written by Ryan Brunner on March 24th, 2023
Entry Level Example
"As a new graduate, the best leaders I have seen have been teachers and coaches. I believe that positivity helps a team achieve its best and that communication is always key in any situation."
Written by Ryan Brunner on March 24th, 2023
Answer Example
"My ideal manager is patient, kind, and willing to train me in any area they see fit. I like to work with people who know there is room at the top for everyone and is not afraid to help others gain footing in their career. Can you discuss your leadership style here at the USPS?"
Written by Ryan Brunner on March 24th, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Lauren's Feedback
Anonymous Answer
Rachelle's Feedback
Organizational
24. On busy days, how do you manage your daily tasks?
Why the Interviewer Asks This Question
Handling busy workloads efficiently will likely become a key theme of your interview with the USPS. In positions that require multitasking and managing varying workloads, I've seen hiring managers to use a question like this to hear how a candidate stays organized and on track when many things are competing for their time.
Written by Ryan Brunner on March 23rd, 2023
How to Answer
Leadership at the United States Postal Service knows that managing daily tasks starts with managing stress. If you can prove your ability to stay calm, your interviewer will see that you will be much more capable of handling any job thrown your way. If possible, talk about how you stay organized and what tools you've used to do so. If you feel they'd apply to the work you'd be doing at the USPS, mention that.
Written by Ryan Brunner on March 23rd, 2023
1st Answer Example
"In my current job, I will determine which task needs my attention by which has the most urgency or nearest deadline. I am comfortable delegating or even putting in extra hours when necessary. My time management is strong, and you'll quickly find this out if I'm hired here at the USPS."
Written by Ryan Brunner on March 23rd, 2023
2nd Answer Example
"For the last three years working in food delivery and finishing high school, I learned how to balance the busy times with the slower times. When busy delivery nights presented themselves, being organized involved having a plan for each delivery trip and routing myself to multiple places most efficiently. When times were slow, I always stayed busy by helping around the restaurant, cooking, stocking, and prepping food."
Written by Ryan Brunner on March 23rd, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Organizational
25. Give me an example of how you manage your time effectively.
Why the Interviewer Asks This Question
No matter what role you are interviewing for with the USPS, your ability to juggle multiple tasks and meet daily deadlines will be vital to your success and that of your team. I've supported many recruitment efforts for similar fast-paced jobs, so I know that hiring managers need to get a feel for how their top candidate effectively manages their time.
Written by Ryan Brunner on March 31st, 2023
How to Answer
In a busy work environment, everyone needs help staying on track and on time. Many tips and tricks can help you manage deadlines and complete projects. One of the most helpful tools to start with is a calendar. Maintaining a schedule online and even a written one will help you with anything from keeping appointments to managing your daily to-do list. Talk about what works for you. Everyone has a method to their madness, so think through the tools that have helped you be successful in the past. If you are new to the workforce, consider what will help you complete your responsibilities.
Written by Ryan Brunner on March 26th, 2023
Entry Level Example
"As you can see from my application, I've spent the last two years in a route delivery position where I managed a weekly route around this region. Having over 200 customers, I had to work in a very efficient manner while being accurate at the same time. I did this by focusing on the task at hand and keeping to a strict routine. I'm confident that this experience has prepared me for success with the United States Postal Service."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"There are a few tools I use daily that always help. My online calendar, connected to my email, always helps me manage appointments and events. My to-do list helps me stay on task every day, and who doesn't love checking things off when they get done? I like to stay organized and check my list throughout the day, re-prioritizing if necessary. After our conversation today, I'm confident I can stay on track with all my work here at the USPS."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Situational
26. If you were asked to do something in a way you were not used to, how would you react?
Why the Interviewer Asks This Question
Handling changing environments and being flexible to doing things in a new way is an essential skill that any employer looks for in a top candidate. This is especially important at the United States Postal Service, where government regulations continue to alter and improve the ways of doing business safely, efficiently, and productively. Your interviewer ideally wants to hear that you will be open to new ways of doing things and never hesitate to ask questions and seek help.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Your answer to this question should show your ability to listen and respond according to what you are asked to do. Listening is a skill that requires paying close attention and observing. Thinking of an example of a time you had to be adaptable to changing conditions might help you to process in your mind the way you would handle a situation such as this. Writing down your example before your USPS interview will help you be even more prepared!
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"As a new graduate, I would come to the USPS as a sponge that is ready to soak in as much as possible in my initial days, weeks and months on the. I honestly fully expect these things to happen from time to time, and when they do, I won't hesitate to seek clarification from a colleague or my manager."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"In a situation like this at the USPS, I would first make sure I was clear about what I was being asked to do. I'm never hesitant to swallow my pride and ask questions in times I am unsure because I want to do what's right. I always listen carefully when someone is teaching me something new or asking me to do things differently to make sure I will perform the task as directed."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Lauren's Feedback
Situational
27. How will you handle unexpected situations that might cause you to be late for work?
Why the Interviewer Asks This Question
In work environments where production or other matters are held to a strict schedule, it is my experience that hiring managers need to be assured that their top candidate would have a swift plan in place for handling emergencies that would cause them to miss part or all of their shift. Since the United States Postal Service runs on these tight schedules daily, your interviewer wants to know that you would do what is necessary to notify the proper people immediately.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Breakdowns, traffic jams, bad weather, illnesses... the possibilities that could interfere with your morning route to work are endless. You want to show that you can be counted on to show up for your shift every day, but your interviewer knows that the inevitable happens to everyone. Come to your interview with the USPS prepared to talk about a communication plan you would have and let them know you are ready to work through any specific procedures they have in place for these situations. If you can, talk about a time that shows you take the most responsible approach to these predicaments.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"My first action would be to contact my supervisor directly and then take their direction on any colleagues I need to be in communication with to find coverage. Does this department at the USPS have any procedures in place for staff that can't make the start of their shift for various reasons? If so, I would comply if I was ever in that situation."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"I always arrive to work at least 15 minutes before I am expected to be there to give me extra time in case something happens. When I am early, it also allows time for quick communication with my colleagues. I also make sure I have the numbers of my coworkers and my boss so that I can call to let them know if I'm stuck or might be running late. If this happened at the USPS, I would communicate with the appropriate person immediately."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Situational
28. How would you handle an irate customer?
Why the Interviewer Asks This Question
In a customer service-based organization, I've worked alongside hiring managers that need to know their top candidate can handle both the good and bad sides of working directly with the general public. Because the USPS serves nearly every American citizen, angry customers are to be expected. Your interviewer needs to know that you can diffuse harmful situations and do what is necessary to make them right.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Explain to your interviewer that you would always take the time to listen and let the person vent before taking any action. Even when dealing with an angry person, you need to show empathy. If you can give an example that shows you can handle someone with a fiery temper, that would help prove your firsthand ability in this realm. Remember, the key is to listen, empathize, and then do your best to solve the problem.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"Supporting an angry person comes down to listening, reflecting on what you've heard, and acting immediately. In my experience working in food service, I was the person that angry customers would often come to for things that weren't my fault. But I never hesitated to make their situation right because I represented my employer. This would be the same approach I'd take with the USPS."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"If faced with an irate customer, I would handle it by asking them what I could do to support their needs. This empathetic and thoughtful approach positions me as an ally, and I find most customers respond well to that approach."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Kevin's Feedback
Stress
29. Do you have experience working under pressure? If so, how did you handle those situations?
Why the Interviewer Asks This Question
In my years of working closely with hiring managers, I've learned that they always try to gauge a candidate's ability to handle the toughest situations in the job they are hiring for. At the USPS, there are highs and lows to the logistics of delivering the mail. This can be driven by high-volume holidays and seasons. If you are fortunate to earn an interview, your interviewer will surely want to hear how you navigate stressful and pressure-packed work.
Written by Ryan Brunner on March 31st, 2023
How to Answer
Your interviewer is most interested in hearing a specific example to help them better understand your ability to deal with pressure on the job. Describe the situation that shows you can stay calm in the most stressful situations. If you haven't experienced intense work environments, think about the last time you were preparing for a test that made you nervous or something along those lines.
Written by Ryan Brunner on March 31st, 2023
Entry Level Example
"As you can see from my resume, I've worked the last two years in production at a large factory, and we experienced our fast-paced and slower times. During times of heavy production, it took a full team effort to make things happen. I was first in line to sign up for overtime and knew when to buckle down and work more diligently in my tasks."
Written by Ryan Brunner on March 31st, 2023
Answer Example
"Yes, I am quite resilient to stress and pressure on the job. I have learned how to deal with everyday stress and the pressure of a fast-paced environment throughout my career. When I was working in a busy restaurant, I dealt with a wide variety of personalities. One night we were slammed, and I had just worked two double shifts in a row, but I managed to resolve a customer complaint about the steak and keep a positive attitude the whole night! This experience in the food industry has prepared me well for any customer interaction I would have here at the USPS."
Written by Ryan Brunner on March 31st, 2023
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Teamwork
30. Tell me about a time you worked with a group to accomplish a goal.
Why the Interviewer Asks This Question
Teamwork truly makes the dream work at most organizations, and hiring managers love to hear how their top candidates view success as a team. According to the USPS's news link for employees, they have many distinguishing team-based awards that they give out for outstanding teamwork and cross-functional collaboration. Your interviewer wants to know that you would take pride in their team-based environment.
Written by Ryan Brunner on March 23rd, 2023
How to Answer
Before your interview with the United States Postal Service, reflect on a time you were part of a team that accomplished something great. Demonstrate that you are comfortable playing any role on a team and are a great communicator. Walk them through the team effort, your role, and what was accomplished. As long as you speak with pride and passion, you will win your interview with your answer here.
Written by Ryan Brunner on March 23rd, 2023
Entry Level Example
"Having been a part of team-based sports and activities growing up, I think the best example is when I was part of a group band competition where a small trio wrote and performed our material at a regional competition. As a saxophone player, I collaborated with a trumpet player and a cellist to write a fascinating piece that won second place. We all had equal input and idea-sharing abilities as we wrote the music, and it was a great experience I will bring with me into my career at the USPS."
Written by Ryan Brunner on March 23rd, 2023
Answer Example
"When I leased apartments for an apartment complex, our goal was to reach 100% occupancy during the busy months. Each of us contributed to every lease. I made a point to make the most of every interaction with a potential customer, being consistent and always providing outstanding service with a smile. My coworkers and I made a pact to be encouraging and supportive of each other, checking in during our weekly meetings to see how we can help each other reach our goals. That summer, my leasing team reached 100% occupancy each month!"
Written by Elisabeth Walter
Anonymous Interview Answers with Professional Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback
Anonymous Answer
Rachelle's Feedback