USPS Interview Questions
1 of 25
1 of 25
How would you handle an irate customer?
User Submitted Interview Answers
I would assess the situation, calm the customer down, determine the cause of the customer being irate and listen to the customer, take correct actions that are appropriate for that particular circumstance at hand and make sure the customer leaves happy.
First of all, listen to him or her, try to understand why is son irate, and bring time to calm down and then find a solution.
Listen to their concerns, stay calm and provide accurate answers.
I would tell them calmly that I am sorry they are not happy and ask what it is I can do. If its something I can't help them with, I would get someone in charge.
Listen patiently to the customer complaint - assure the customer that we want to help resolve the problem, ask what the customer would like to see done, get a communication open and look for a resolution together.
I take care of the needs of the costumer as far as I can take it and to make sure he or she its pleassed.
I would be very pleasant and do what I can to make them happy.
Listen to the problem at hand see what I can do first and also get management involved as well.
Stay calm; try to emphhaize, and try to refer them to another option that might work.
I will make sure I can satisfy the customers request by doing the best I can.