How to answer
Let's start out by defining the term irate. Here at mockquestions.com, we would say that when a person is so angry they are loud, obnoxious or vicious, they would fall into the "irate" category. Explain to the interviewer that you always take the time to listen and let the person vent before taking any sort of action. Yes, even when you're dealing with an angry person you still need to show empathy! Give an example that shows you can handle someone with a fiery temper. Remember, the key is to listen first, empathize and then do your best to solve the problem!