What are your top three strengths? How will you use them to make an impact at U.S. Bank?

"I have exceptional attention to detail and great communication skills. I am also quick to solve problems, which helps me handle customer issues with ease. These strengths will help me to build relationships and maintain customer satisfaction."

Reviewing the job description and the company website will give you some direction on which qualities U.S. Bank values most. Share your most valuable strengths. Think about them within the context of the position. You can refer to the list of responsibilities within the job description as a guide. Explain how your strengths will help you to accomplish these tasks; and better yet, help you to exceed expectations.

"I plan to make an impact at U.S. Bank through my strong customer service skills, my excellent negotiation skills, and my ability to call on referrals for new business."

How would you respond to a customer complaint?

"A customer called me very frustrated about an issue with their bank account. I listened and told them I would be happy to help. I asked more questions to understand the problem and then suggested once I had a better idea of what might solve it. The customer was very relieved and grateful that I took the time to listen and make sense of the issue. I plan to provide consistent customer service in the same way when I work for U.S. Bank."

The interviewer would like to be assured that you can professionally handle customer complaints. Give an example of a time you helped resolve a customer's issue.

"Each customer complaint is unique; however, I have been trained to handle them all with the same method. Listen, be empathetic, and use phrases such as 'If I understand your concern...' and repeat their words back to them. This method has always worked for me."

If a client here at U.S. Bank were to be denied the financing that they desire, how would you handle that situation?

"This is a very common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very up front and honest with them in my approach. The most important thing that a customer wants to understand is why financing is denied and my experience in the finance industry lends well to me explaining the importance of credit scores and debt to equity ratios. I have found that customers that are denied financing really take well to my approach and I have had many customers come back after doing the personal work needed to improve and succeed in their application process."

As a Loan Officer at U.S. Bank, you will have times where you will have to have the difficult conversation with prospective clients that are being denied financing. For this question, your interviewer will be looking to hear that you take a professional approach with the clients and that you have a firm understanding of the regulations surrounding loans in the industry. To seal the deal for this question, talk about your ability to educate the client to better the chances that they will come back to U.S. Bank for business in the future.

"Life as a successful Loan Officer is about being knowledgeable and professional and I pride myself on my ability to project both of those things. In the times I need to personally decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

What is the highest level of mathematics that you completed during any of your schooling?

"As you can see from my resume, I have an Associate's Degree in Marketing and during my coursework at XYZ Technical College, I took both college level statistics and financial accounting courses. With both of these classes, I am confident in my ability to handle and count large sums of cash and also operate account software if required for the job here at U.S. Bank."

Working as a Teller for U.S. Bank will require you to have pretty basic math skills and the ability to count cash in an accurate and efficient manner. For this question, your interview will be looking to hear that you have completed at least some levels of high school math and did so with ease. In your answer, while you discuss what levels of math that you have completed during your education, be sure to explain how your mathematical skills will be able to apply to the job that you are interviewing for. Make sure that your interviewer walks away from your conversation confident in your abilities.

"During my final year of high school a few years ago, I completed my final semester of Algebra II with an A- grade. Through my years of Algebra I and Algebra II during high school and with my retail experience prior to this interview, I feel comfortable with all of the accounting related duties that I would handle in this role with U.S. Bank."

What is one unique skill that you will bring to our loan processing team here at U.S. Bank?

"I think the one skill that I have that sets me ahead of the rest running for this position is my experience and success in the world of sales. As you can see from my resume, my career out of college started in auto sales. In my five years of sales, I worked my up from Associate Sales to a Sales Team Lead at my dealership. Getting to know and master the sales side of the business has really helped me on the finance side with overall knowledge of the business and developing the skills needed to upsell customers on their loans."

Throughout your application process and candidate vetting process, you were brought into interview because your interview was confident that you had the basic skills and knowledge required to handle this job. Now, your interviewer is giving you the opportunity to set yourself apart from your competition with this question. As you prepare for this type of question, try to think of a unique skill that you have that can prove to be a big asset if U.S. Bank offers you the job. In your answer, be sure to explain why this skill applies to this role.

"As you can see from my experience, I have extensive leadership experience in leading teams of up to 12 employees and I also have remote working experience. Both of these duties have really given me confidence in my decision making abilities. If hired for this position, I would be able to hit the ground running on day one and be trusted with critical decisions where you might not have that ability with other candidates that don't have leadership experience."

What experience do you have in multitasking different duties in any of your prior work experiences?

"In my current role as an Administrative Assistant, I often am juggling multiple tasks at one time. While handling schedule coordination for five different managers at my company, I'm also working on setting up many different organization wide meetings where I'm required to send multiple communications out at the same time. To keep myself organized when handling many things at once, I utilize both my Outlook calendar and a written checklist to ensure that all tasks are getting done in a timely manner."

As a Teller with U.S. Bank, you will be relied upon to have excellent organizational skills when handling multiple tasks throughout each workday. Oftentimes, customers can have multiple transactions that must be process and your job will be to ensure that the needs of the customer are handled accurately and efficiently. To gauge your ability to handle this, your interviewer is looking for you to describe a time that you had to be a great multitasker on the job. As you answer this question, be sure to point out the organizational skills that you used to ensure that all of your duties were handled with ease. If you are a new graduate, it is okay to talk about multitasking in your school or personal life as long as you see it is relevant to proving how you can utilize those same skills in this role.

"During my years working in the restaurant industry, I became an expert on handling many tables of customers at once. While juggling the order of all of these customers, I also had the responsibilities of manning the cash register at times. This experience really helped me with accurately recording customer orders on my order pad. I also developed what I would call a multitasking mind by training my brain to keep all of my customers orders at the top of my mind. I think my years in that industry will translate well to the Teller role here at U.S. Bank"

What ideas could you bring to U.S. Bank to help grow revenue in this branch?

"While I will always be a firm believer that traditional marketing techniques are key to creating new business and revenue, an outside the box approach can always be vital as well. Here at U.S. Bank, I would make it a priority for frontline staff like Tellers to be trained in advanced sales skills to help upsell customers in their regular conversations with them. Customers of U.S. Bank typically see the frontline workers the most and Tellers are most likely to steer your customers towards revenue generating products."

If hired as the next Branch Manager at U.S. Bank, one item that you will be continually tasked and evaluated on is your ability to help grow revenue at the branch through new customer acquisitions and increased sales of banking products. This question gives you the chance to cite your revenue growing skills and how you will apply them to the banking industry. Prior to your interview, be sure to do your research on growth and revenue in the banking industry and think of a creative way or two that can really sell your interviewer on your ability to help drive increased revenues at the branch you are interviewing with.

"Over the past five years, I've become more entrenched in data analytics in my current role to help drive revenue and I think the banking industry can surely use data analytics to help predict customer trends. With the rapidly changing service combinations that banks put out, data analytics could be key in helping predict customer preferences and that data could be put to use to put out the most preferred packages for future customers."

If hired for this role here at U.S. Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

"I consider myself to be highly organized in my work and I do this by using my calendar and task functions within Microsoft Outlook. I schedule time each day for my daily tasks and it doesn't take me very long to have a quick understanding for how much time is needed to complete the routine tasks on a daily basis. I always make sure to allow for enough time for each task to be done as thoroughly as possible. Then, for the tasks that pop up from time to time, I always make sure that I add those to my to do list quickly."

Your interviewer is posing this question to gain insight into how you use resources and technologies to keep you on track in your work and to also get a sense for how you prioritize the small details in the work that you do. As you answer the question, be very specific as you describe your ability to multitask many duties throughout a given work day and talk about the tools that you use to keep yourself on track in your work. As you talk about this process for yourself, don't lose sight of your focus on the small details in your work and discuss why doing things in detail is important in the work that you do. Make sure to talk about real world examples that you've used in the past that you feel would be helpful in this role as a Teller with U.S. Bank.

"In my current role, I print a daily checklist of my duties and begin working on that list as soon as my day starts. Some of the tasks have a prerequisite task that day, so I have my checklist prioritized by needs from the top. I have found this method to be extremely useful in helping me make sure that my duties are handled each and every day and I wouldn't hesitate to utilize something similar if hired for this role with U.S. Bank"

The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

"When I was working as an administrator at a financial firm, I worked in a very high-pressure environment. There was one case that was highly sensitive and required me to pay extra attention to detail. I had limited time to prepare the paperwork, but I was still able to support the lawyer and the client, by staying calm and carefully providing everything they needed. I asked questions to clarify the deadlines that needed to be met and set daily goals to meet them."

While working at U.S. Bank you might find yourself stressed by customers or the fast pace of the work environment. Think of a time where you produced your best work under pressure to showcase how you shine under high-pressure situations.

"Almost every day in my banking career has been filled with high-pressure situations. When I am faced with a stressful situation, I remind myself to slow down, breathe, and assess the situation before jumping in with both feet. Customers seem always to appreciate my calm and methodical approach."

In your opinion, what are the benefits of banking with U.S. Bank?

"I always have a great experience whenever I visit one of your branches. As a customer of U.S. Bank I am impressed by the consistency and care of the bank tellers. I also love how easy it is to access my account online and make updates to my credit card whenever I travel. The level of service that is demonstrated in U.S. Bank values is evident."

The interviewer wants to be assured that you have done your research on U.S. Bank. Review their website to find out more about their products and services.

"After researching U.S. Bank products, and what your customers are saying, I believe that the benefits of banking with U.S. Bank include low fees, no fuss banking, and no sales pitches. Your organization is genuine and has an interest far beyond the bottom line."

Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

"As a manager, I have a really great history in delegating the right work to the right people in the right amount. Any time that I delegate work, it is important that I put the work in the hands of the right person and I do this by knowing the colleagues that I manager very well. If hired for this role, my immediate goal upon starting would be to get to know my team very well. I would have one-on-one conversations with everyone during my first week and would take the time to read prior performance evaluations. After I have a comfortable handle on my team, my next goal would be to divide up work in the best way possible that gets people working to their strengths."

As the potential next Branch Manager at this branch of U.S. Bank, your interviewer wants to hear that you have the innate ability to delegate responsibilities among the team that you'll be managing. For this question, they'll be looking to hear that you you can do this effectively by knowing the strengths and weaknesses of your team members and also that you know the responsibilities of each role that you'll be managing. As you talk about your ability to delegate, make sure to talk about the importance of delegating for both your own efficiency in your work and in the work of your team. As well, don't hesitate to talk about your ability to train others when needed to ensure that the necessary work gets completed.

"My first step in a decision making process to delegate work is to evaluate the task at hand for consideration. I ask myself if it is a duty that I as a manager should be handling first. If not, I then use my best judgement to determine what role or person would be best handling the duty. I ensure that I consider factors like current workloads, KSA's of my team and impact of the task to be delegated in my thought process."

We pride ourselves on teamwork here at U.S. Bank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

"As with any team that I have worked on in the past, my priority is knowing that everyone has an important piece in the overall success of the team. In customer service, this is knowing who to contact with the right questions and who to guide customers to when needed. This ensures that our work is done efficiently on our end of things and that our customers are handled efficiently and effectively. If hired here at U.S. Bank, my first goal would be to get to know everyone on the team that I would work with, what their roles are and how to best communicate with them."

At the heart of this question falls your interviewers need to determine how well you will work with others on the team at U.S. Bank. You will be working with high level advisors and managers that are under a lot of pressure to perform in their jobs and your communications with them will either alleviate some of that stress or add to it. To ensure that your interviewer walks away from your conversation knowing that you are a team player that keeps the end goals of the company in mind, focus your answer on your effective communication skills, your knowledge of everyone's role on the team and your knowledge of what your role on the team will be.

"My top quality is my ability to communicate, both verbally and through writing. I have excellent interpersonal speaking and listening skills and my past colleagues have always appreciated this. Here at U.S. Bank, your clients would appreciate this in my work as well. I am a very efficient and effective written communicator as well and this would be very beneficial at a company like U.S. Bank, where your offices are spread throughout the country and I can imagine that email communication is vitally important."

What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

"Last year, my staff of nine people was brought down to five people with one termination and three other resignations in a short period of time. Given that recruiting new staff in my current field can be difficult, we worked at almost 50% staffing for two months. To avoid burnout, our manager decided the best route was to only have two of our staff on shift at a time when we would normally have three to four on at a time. This is where work became the most stressful. For me, keeping upbeat, positive and focused on all of my duties was what helped me through each work day. I really appreciated the fact that we didn't need to double our work hours during this time and my remaining team members ended up navigating this period with great success."

At times, the work at U.S. Bank can get stressful in a customer facing role and this question is giving your interviewer insight to how you will be able to handle the stress that will potentially come in this role if you are hired. In your answer, speak openly and honestly to your interviewer by explaining the situation that you were in and why it was stressful to you. Then, talk in detail about the things that you did to work through the situation to make sure that there was a positive outcome. While answering, try to give your interviewer the sense that you are not easily stressed out on the job and are able to work through high pressure situations with ease.

"A couple of years ago, my current company purchased my previous employer and there were many unknowns surrounding my job and my job duties moving forward when it was announced that the company was being sold. When I saw a lot of my coworkers in distress, I took the direction of trying to lead by example with a positive attitude. From the start, I began asking a lot of questions to our managers to try and become as educated as possible on the changes that were coming. I also tried to hear the concerns of my colleagues as well and tried to a be a reassuring person for them. In the end, the transition was great for me and I have my positive and inquisitive attitude to thank for that. During the process, one close colleague did leave the company in fear of what would happen and they still regret that decision to this day."

What is your experience in managing an overall performance appraisal process for your staff?

"In my current role, I manage a team of 13 employees and our policy is to conduct appraisals near a staff member's hire anniversary. I'm a firm believer that writing an appraisal takes preparation throughout the year by documenting performance. When it comes time to writing the appraisal, we use an online performance management system that makes organizing details within the appraisal really nice. I always block time on my calendar to take the time needed to focus on putting detail to paper and don't rush through it because feedback is so important to improving the performance of my entire team."

While your interviewer can see that you have employee management in your experience from your resume, this question is allowing you to really get into detail about what experiences you have in working through a performance appraisal process with your staff in the past. While being open and honest in your experiences, try to highlight your ability to use fair judgement in writing performance appraisals and highlight any technologies that you've used to help manage the performance of your team. As well, don't hesitate to discuss any of the difficult conversations you've had in the past with your staff as U.S. Bank will look to you to be an effective part of this process as their next Branch Manager.

"As you can see from my resume, I have over 10 years of management experience and within that experience, I have a lot of experience in the performance appraisal processes for my staff. I take the approach of using a fact and documented based approach with my staff rather than personal opinion. Being in a very volatile and high turnover industry right now, evaluating my staff on tangible factors is very important. Throughout my career as a manager, I've had to have many difficult conversations with staff that were put on performance improvement plans based on their annual reviews and am comfortable having these conversations in a professional, yet personal manner."

How would you handle communication with a customer that was visibly upset?

"Having worked in customer facing roles for my entire career, I have handled many angry customers and feel I have a great method in the way that I communicate with them. First, I start by hearing them out and letting them vent in any means that they want. From there, I calmly repeat back the key points and then begin brainstorming solutions for them. By maintaining a calm demeanor during these situations, angry customers are often able to calm down rather quickly. After I understand the customer's needs, I take all steps necessary to help solve their problem. If this entails bringing in another colleague, I don't hesitate to do so in a team based approach."

In this position with U.S. Bank, you may be faced with a customer that is upset and/or mad at the situation they are in. Because of the shoes you will be filling as a Teller, you will be expected to help deescalate the situation through solid and effective verbal communication with the customer. As you answer this question, talk about your ability to remain calm, cool and collected in any situation and explain how you take an empathetic approach with any person that you will work with in this role. If you have an example of a time that you were faced with this situation, don't hesitate to walk your interviewer through that situation and how you handled it.

"When this happens in my current role, I make sure that any other duties I am currently working on are put on hold so I can give full attention to that customer. Last week, I was the only person on staff handling a busy lobby when a customer came in very upset with a vehicle that they had just purchased. I immediately put the phones on hold to take the time to listen to their concerns. After hearing the causes of their frustration, I had them wait in our lobby and I went and talked to our Sales Manager. He made time for the customer immediately. In these instances, providing swift action to help alleviate any further issues is the most important thing that can be done."

How do you work in environments with people who are different from you?

"I have worked with people from all backgrounds and personalities. Whenever I join a new team, I make a point to get to know each person and find ways we can connect. I'm outgoing and friendly with everyone I meet while respecting their different styles and any open ideas they may bring to the team."

The banking industry thrives on team players with communication and listening skills who can help build internal and customer relations with individuals of diverse backgrounds. Give an example of how you led a team, or collaborated with a group for a school project, to show U.S. Bank that you are perceptive and sensitive to the needs of others.

"Diversity is all around us, whether it be at work or home. I treat everyone equally and give everyone the respect and positive attitude that I would expect to receive from them."

Our clients here at U.S. Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

"A couple of years ago when I was working customer service in retail, a customer was looking for what happened to be a discontinued item of clothing for her sick mother. The easy route would have been to simply look it up, tell her it was discontinued and have her be on her way. What I did was take down the customers contact information and let her know that I could contact our person that handled archived products. If we could track it down, I would be in touch. With a simple phone call, my colleague was able to track the item down from the supplier and have it coordinated to ship directly. We put the customer in direct contact with the supplier and she was as happy as could be. Looking back on that situation, I felt that it was the right thing to do given the situation that the customer was in and knowing she was a loyal customer of ours."

U.S. Bank looks to set themselves apart from their competition by delivering the best service possible in the industry. You, as a customer service professional, are likely used to doing this so in your example, be sure to think about a time where your going above and beyond the call of duty really impacted the overall customer experience. No matter what example you use, be sure to explain why you felt it was important to take that action and what outcomes you are aware that it produced.

"My current role in hospitality often has me working with very high profile customers that come to our hotel. Last year, a touring manager for a musician contacted me regarding and upcoming stay for the musician. I proactively asked for their dining and entertainment preferences and with that list, I was able to work with our catering staff to ensure we had preferred items on the menus for the nights that he stayed and that we had a customized video game package in the musician's room for the his extended stay. Prior to him leaving, his manager reached out to thank me for the great service!"

Have you ever had to work with a difficult colleague? How did you handle that situation?

"In my current job, I am paired in a small office with a colleague that can be rather difficult at times. We handle a lot of work over the phone and he can be very loud and boisterous at times. On top of that, he can tend to get very upset following certain phone calls with clients. When first hired and paired in an office with him, I was taken aback by his behavior and remained quiet. One day, at the advice of our manager, I simply talked to my colleague and told him that I would be very thankful if he could tone his voice down in our office and to try and use more healthy ways of handling anger on the job. In the end, this was an approach I should've used right away as he thanked me for the feedback and told me that his old officemate was the same as him regarding how they handled frustration. With him knowing that I didn't care for that approach, he vowed to be better moving forward and things are great to this day."

A potential job with U.S. Bank will put you in a branch office that has many different people, with many different personalities, working in one place at one time. It is simple human nature for their to be conflict within a workplace like this and your interviewer is looking to hear how you personally manage interpersonal conflicts with your coworkers by asking this question. As you answer, be sure to use a real life situation and talk open and honestly about how you handled the situation. Try to focus on the positive things you did to make things work out and make sure that the situation you describe ends with a positive results. In the end, your interviewer is looking to hear that you can be a true team player no matter who you work with.

"First and foremost, I consider myself a great team player and any of my current or past coworkers would echo that same thought. While I do work great in teams, conflict among people is always inevitable and I feel that I excel in working with difficult teammates. A couple of years ago, I was on a project team with a person that tried to take over meetings with their own thoughts on processes moving forward and wouldn't budge for other people's ideas. After seeing a few of our team members become visibly frustrated during our first gather, I took it upon myself to talk with this person face to face. The person became very confrontational with me and ended up berating the overall knowledge of the members of the team. I decided that I would let that conversation sink in with the individual and see how the next meeting the following week went. When the belittling and combative behavior continued, I approached the project lead the next day to see what could be done. While the difficult decision was made to remove that person from our project team, I have no regrets in the approach I took because it was good for the overall health of the team."

How would you rate your ability to learn new software programs on a scale of 1 to 10?

"I would say that my ability to learn new software programs is easily ranked as an 8. I am very proficient at word processing programs and the entire Microsoft Suite of products. I'm also very proficient at the cloud based point of sale program that I use in my current role. When hired at my current job, I need about a day of side by side training with my mentor and I was up and running with no problems. I rated myself an 8 simply because I have room to grow in learning software in the banking industry but feel very comfortable in my ability to learn quickly if hired at U.S. Bank."

In today's digital age, a majority of bank transactions are handled through digital software and for you to be successful in this role, your interviewer will expect you to be a very fast learner of any new programs that you would be required to work with at U.S. Bank. To give your interviewer a sense of how well you would be able to do this, talk about times where you've had to learn new software programs on the job in the past and talk about your best methods for learning on the job. As well, you can openly talk about the programs that you currently feel that you are proficient at as well to give them an idea of what type of training you would need if hired.

"I would honestly rate myself a 9 for this question solely based on my prior history of mastering programs with my current banking institution. During my five years in my current role, I began by training on SAP programs and was able to pick up and run in my role as a Teller very quickly. Recently, we made an institution wide switch to the Oracle suite and my transition there was very smooth!"

What customer service experience do you have that would greatly benefit the customers at U.S. Bank?

"Being a people person by nature, I've always thrived in roles that put me face to face with customers at any place of employment. During my high school years, I was a waitress at a local restaurant on the weekends. During these busy times, I quickly learned how the little things can go a long way with customers that I would see on a regular basis. Knowing their usual drink orders and little things about them helped spark great conversations with them and, ultimately, their overall satisfaction with their dining experience. If hired here with U.S. Bank, I'd look to bring that same customer service attitude to your team."

As the face of the organization for a lot of customers that will come through the lobby and drive-through of U.S. Bank, your interviewer expects that you'll be able to bring your A game to the job every day when it comes to customer service. To get an idea of your customer service experience, your interviewer is asking this question. As you prepare for your interviewer, try to think of customer service experience you have that would most apply to being a successful Teller. Talk about your duties when it came to serving customers and putting a smile on their face with each interaction that you had. Don't hesitate to use a real world example of a time you went the extra mile to provide the best service possible.

"My current role in a large call center places me on the phone with consumers that are usually having either technical issues with our products or just overall unsatisfied with our products. Over the past two years in this role, I've learned how reflectively listen to customers that had a negative experience and how to quickly troubleshoot their problems with ease. As well, I've grown a very thick skin to not take things personally when consumers are downright mean about their products. I can imagine that in a bank setting, upset customers can be at their worst because finances are one of the most stressful things for people and I would be very confident in my ability to work with those customers."

If you were having an interaction with a client here at U.S. Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

"In my current role in Customer Service with Metropolis' largest automotive dealership, I frequently get asked questions that our sales, finance and service staff have to give the final stamp of approval on in answering customers questions. In these situations, I have a great amount of knowledge where I can prepare the customer for speaking with the right person while also ensuring them that the sales, finance or service staff will provide the final answer. Then, I work quickly to get them to the right person."

As the forward facing client services representative with U.S. Bank, you may be asked serious financial or market related questions that either don't know or aren't qualified to answer. In those situations, you will be expected to explain to the customer how that question will be answered and then deliver a timeline on when it can be answered. In the end, the customer wants to know the clear path to ease their mind and it will be your job to do just that.

"In a situation where I didn't know an answer, I would ensure the client that we have the right staff in place that would be able to help them quickly and efficiently. I would communicate to the customer what the next step would be and if that would be me putting them directly in contact with someone or me taking their contact information and having someone get back to them. In the end, setting the right course and timeline would be important for every customer when I faced this situation."

Tell me about your cash handling experience.

"As a bank teller, I have handled cash as a part of customer transactions for the past two years. I am experienced with deposits, savings withdrawals, cashing checks and issuing traveler's checks. I am excited to learn more about U.S. Bank cash handling procedures."

Share some of the details of your experience in cash handling, which are relevant to the position.

"The majority of my cash handling experience includes my time in retail. I was a cashier at Store ABC for three years. As far as the banking industry goes, I have some experience in handling cash from my three months with Bank XYZ."

The banking industry is built on trust and this is no different at U.S. Bank. Do other people you have worked closely with consider you to be trustworthy?

"If you were to ask any former colleague or manager that I have worked with, they would all say that I am worthy of any trust you would instill in me. In my current role, my manager has given me the duty of physically transporting our daily bank deposits and has given me a set of office keys and the code to the security system as a backup to our management staff. In my five years with the organization, I have proved myself to be trusted with these duties through my error free work, great attendance record and honesty."

While the easy route for this question would be to simply answer yes and move on, your interviewer will be looking for you to talk about a specific situation or two where you proved your ability to be trusted in the workplace. Take the time to think about a time where trust was instilled in your beyond your normal job duties and explain the situation to your interviewer. Be sure to explain why the situation was important, what you learned from it and how it helps you be seen as a more trustworthy candidate for this role at U.S. Bank. In the end, remember that the ability to be trusted as a Teller with U.S. Bank is one of the premier qualities that your interviewer will be looking for in an ideal candidate for the role.

"I have always put it on myself to try and cross-train and learn as many roles with companies that I have worked with in the past. As well, I've always strived to become an expert on all total process at any given job. Because of this extra effort, my current manager has asked me to be a department representative on a few different committees in my current organization. As well, I've also been asked to lead a few process improvement projects within our department. My manager has directly told me that I was asked to take on these extra responsibilities because of the trust that he has in my work ethic and my overall knowledge of our organization. If lucky enough to come work for U.S. Bank, I would bring this same attitude to the team here."

Out of all of our products at U.S. Bank, which one would you be most likely to use? Why?

"I would be interested in opening a savings account through U.S. Bank. I want to buy a house in the next two years, and I would greatly benefit from talking to one of your financial advisors about it. It's nice to know that I can do my banking, investing, and get a loan in the same place that offers the support I will need to make those big decisions!"

Learn as much as you can about what makes U.S. Bank stand out above other financial institutions. Their reputation is their customer service. They offer a comprehensive spectrum of financial products, so if you are interested in investments, find out more about what they offer. Knowledge is power! It will impress your interviewer and give you an advantage in the interview process!

"Of all your products, I would be most likely to open a mortgage with U.S. Bank because your rates are incredible and you make the rules surrounding lending easy to understand."

Tell me about a goal you achieved. What steps did you take to get there?

"Early in my career, I strived to get to know the banking and thrifts systems from a 360-degree view. I worked hard to partner with my peers in learning how their roles contributed to the whole organizational flow. I set a goal to become head teller within the first five years of working in this industry. I hope to continue that career path with U.S. Bank and am excited for the opportunity to do so."

The banking industry offers a variety of opportunities to those who are motivated. U.S. Bank is seeking individuals who think about the future and aspire to be successful in everything they do. Think about something you accomplished through hard work and dedication.

"A few years ago I set the goal to complete my Bachelor's in Finance while working full time. I achieved this in just four years, through spending a lot of time in online studies, between working as a bank teller. I am very proud of the discipline and dedication I was able to put towards this goal."

Due to the continued explosion of the digital world, U.S. Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

"As my own personal banking has certainly changed to the point where I hardly visit a bank lobby any more and take care of more things online, I would venture to guess that a Teller is face to face a lot less with customers than they used to be and handling more job duties over the phone and online with customers. I would envision that on top of traditional withdrawals and deposits, Tellers at U.S. Bank are also seen as advisors to customers when it comes to different products within the bank. If hired for this role, I would be excited to be flexible and learn new duties to become a more complete member of the team here at U.S. Bank. In my current role as a Customer Service Rep, I've had to be very fluid in my job duties."

As banks have adjusted the way they do business over time to suit the needs of customers that are becoming more automated and mobile, the traditional Teller job description has certainly changed with the advancements in technology. With this question, your interview is simply looking to gauge how flexible you would be if hired for this role because U.S. Bank will be relying on the person hired this role to be highly adaptable in a changing work environment. As you answer, let your interviewer know that you are aware of how rapidly the banking industry is changing and give examples of a time or two you had to be flexible in your own job duties. Then, really put thought into what you feel are ways that the traditional Teller job role has changed and will continue to change over time.

"In my current role as a Teller, I've been very adaptable over the last couple of years as my current institution moved a lot of services to a virtual format. I've received extensive training on ATM troubleshooting for customers using the ATM in our parking lot. I've also been trained on our branch kiosks and tablets that customers use for loan applications and other transactions. But because many of our elderly customers still prefer traditional in-person transactions, I've never lost my touch as a traditional Teller. If hired here at U.S. Bank, I'd look forward to being a flexible Teller that is willing to adapt with changes moving forward."

To get to know what type of leader we'd be hiring at this branch of U.S. Bank, how would you describe your management style?

"I take a very well rounded approach with my team that is both personable and professional and I've honed this approach through my time and experience as a senior leader. I take the time to get to know my staff and their work preferences so I can effectively delegate work as needed. I know that I am the authority for my team and I always keep an open door policy for them to approach me when needed."

With your interviewer looking to hear your thoughts on what type of leader you will be, make sure not to use generic labels of different leadership styles. Rather, try and remain focused on your ability to build and maintain an effective team based atmosphere as the success of any branch at U.S. Bank will rely on the Branch Manager's ability to do so. From there, talk about your specific skills and abilities that will really be able to foster that team atmosphere to promote branch growth and employee satisfaction moving into the future.

"I consider my management style to be a very adaptive one and I say adaptable in that I am able to cater my approach to each unique team member and each unique situation. I pride myself on promoting a fully functional team environment and I like to allow others to be part of the decision making processes. But when necessary, I can make crucial decisions and communicate those decisions with my team in an educational and firm manner."

U.S. Bank Interview Questions

Go Back

1. What are your top three strengths? How will you use them to make an impact at U.S. Bank?
2. How would you respond to a customer complaint?
3. If a client here at U.S. Bank were to be denied the financing that they desire, how would you handle that situation?
4. What is the highest level of mathematics that you completed during any of your schooling?
5. What is one unique skill that you will bring to our loan processing team here at U.S. Bank?
6. What experience do you have in multitasking different duties in any of your prior work experiences?
7. What ideas could you bring to U.S. Bank to help grow revenue in this branch?
8. If hired for this role here at U.S. Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?
9. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.
10. In your opinion, what are the benefits of banking with U.S. Bank?
11. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?
12. We pride ourselves on teamwork here at U.S. Bank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?
13. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?
14. What is your experience in managing an overall performance appraisal process for your staff?
15. How would you handle communication with a customer that was visibly upset?
16. How do you work in environments with people who are different from you?
17. Our clients here at U.S. Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?
18. Have you ever had to work with a difficult colleague? How did you handle that situation?
19. How would you rate your ability to learn new software programs on a scale of 1 to 10?
20. What customer service experience do you have that would greatly benefit the customers at U.S. Bank?
21. If you were having an interaction with a client here at U.S. Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?
22. Tell me about your cash handling experience.
23. The banking industry is built on trust and this is no different at U.S. Bank. Do other people you have worked closely with consider you to be trustworthy?
24. Out of all of our products at U.S. Bank, which one would you be most likely to use? Why?
25. Tell me about a goal you achieved. What steps did you take to get there?
26. Due to the continued explosion of the digital world, U.S. Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?
27. To get to know what type of leader we'd be hiring at this branch of U.S. Bank, how would you describe your management style?

U.S. Bank Interview Questions

1. What are your top three strengths? How will you use them to make an impact at U.S. Bank?

2. How would you respond to a customer complaint?

3. If a client here at U.S. Bank were to be denied the financing that they desire, how would you handle that situation?

4. What is the highest level of mathematics that you completed during any of your schooling?

5. What is one unique skill that you will bring to our loan processing team here at U.S. Bank?

6. What experience do you have in multitasking different duties in any of your prior work experiences?

7. What ideas could you bring to U.S. Bank to help grow revenue in this branch?

8. If hired for this role here at U.S. Bank, how would you manage your daily tasks on the job to ensure that your work is completed in a timely and efficient manner?

9. The banking industry can be stressful. Tell me about a time when you worked in a high-pressure situation.

10. In your opinion, what are the benefits of banking with U.S. Bank?

11. Walk me through your thought process when delegating responsibilities to others that you are responsible for. What are the important factors that influence your decisions?

12. We pride ourselves on teamwork here at U.S. Bank and this role in Client Services relies on teamwork. What are the top qualities you would bring to a team based atmosphere here?

13. What has been the most stressful situation that you faced in the workplace and what did you do to ensure that you navigated that situation successfully?

14. What is your experience in managing an overall performance appraisal process for your staff?

15. How would you handle communication with a customer that was visibly upset?

16. How do you work in environments with people who are different from you?

17. Our clients here at U.S. Bank expect top-tier service and products and we will expect you to do just that in this role. Have you ever went the extra mile for a client when it wasn't expected? Why did you do so?

18. Have you ever had to work with a difficult colleague? How did you handle that situation?

19. How would you rate your ability to learn new software programs on a scale of 1 to 10?

20. What customer service experience do you have that would greatly benefit the customers at U.S. Bank?

21. If you were having an interaction with a client here at U.S. Bank and you weren't able to answer their question or solve their problem on your own, how would you handle that situation?

22. Tell me about your cash handling experience.

23. The banking industry is built on trust and this is no different at U.S. Bank. Do other people you have worked closely with consider you to be trustworthy?

24. Out of all of our products at U.S. Bank, which one would you be most likely to use? Why?

25. Tell me about a goal you achieved. What steps did you take to get there?

26. Due to the continued explosion of the digital world, U.S. Bank is becoming more virtual on a day to day basis. What job duties would you see as being fluent in this role as a Teller with us?

27. To get to know what type of leader we'd be hiring at this branch of U.S. Bank, how would you describe your management style?