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U-Haul Interview
Questions

27 Questions and Answers by Ryan Brunner

Published October 22nd, 2019 | Ryan has over 10 years of experience interviewing
candidates in the healthcare, public service, and private manufacturing/distribution industries.
Question 1 of 27
If hired here at U-Haul, you may have to step out of your comfort zone working in new industries. How will you be able to make this potential seamless?
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How to Answer
Because risk managers work across many different industries, a move to a consultant role could put you working with clients in insurance, banking, manufacturing or many other industries. For this question, talk about your knowledge of the risk management job that is consistent across industries and be able to apply that knowledge to clients from any industry. To really help your answer here, try to do as much research on U-Haul and their clients as possible prior to your interview so you can tailor your answer to meet their needs.
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Top 25 U-Haul Interview Questions with Full Content
1.
If hired here at U-Haul, you may have to step out of your comfort zone working in new industries. How will you be able to make this potential seamless?
Because risk managers work across many different industries, a move to a consultant role could put you working with clients in insurance, banking, manufacturing or many other industries. For this question, talk about your knowledge of the risk management job that is consistent across industries and be able to apply that knowledge to clients from any industry. To really help your answer here, try to do as much research on U-Haul and their clients as possible prior to your interview so you can tailor your answer to meet their needs.

Ryan's Answer
"I think my years in the banking industry can be very beneficial to the clients here at U-Haul. Financial risk and technology risks are my forte and these areas of expertise can be beneficial to your clients in the healthcare industry, the insurance industry and the manufacturing industry. I'd also greatly look forward to this challenge to help broaden my skills as a professional."
2.
Tell me why you are the right fit for U-Haul, and this position.
A successful hire needs to feel like the right fit by both parties. Express to the interviewer that you think this position is a stable fit for your experience and your career goals.

Ryan's Answer #1
"I feel that I am the right fit for this company because, from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I am confident that this is the right fit for both of us."
Ryan's Answer #2
"I am great at what I do, motivated, and I am an avid lover of your product. This mix creates a great match, in my opinion! Happy employees are more productive and; trust me, I would be thrilled to work at U-Haul."
3.
Strong time management is important at U-Haul. How do you manage your time, even on the busiest days?
The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about the ways you manage your projects and daily tasks and how those will help you to succeed in your role with U-Haul.

Ryan's Answer #1
"I manage my time by exercising the idea of 'time-blocking'. This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."
Ryan's Answer #2
"Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."
4.
In this role with us here at U-Haul, some daily travel will be required to storage sites and other stores in the region. Do you have any issues with daily, or perhaps even the occasional overnight, travel?
With storage sites and/or retail stores throughout a wide spanning territory, this job will likely require you to travel from time to time. Prior to the interview, think about any travel setbacks that you have in your personal life and be able to speak about them openly and honestly. Then, do your research on U-Haul to figure out the territory you would be required to travel within if hired for the position. This will give you a much better idea on how to answer this questions both effectively for your interviewer and honestly for yourself.

Ryan's Answer #1
"With both of my kids graduated and out of the house, my personal schedule lines up very well with potential travel in a new job here at U-Haul. I have a clean driving record if I would be required to travel with a company fleet vehicle."
Ryan's Answer #2
"In all honesty, I want to be open about some of the commitments that I have outside of work. I coach my daughters travelling softball team and also help with my son's youth football team in the fall. Both of these commitments require practices after 6:00 pm on weeknights. With what I know about the territory I would be covering here at U-Haul, I don't foresee any travel as being an issue on being back in time for these commitments. If needed, I do have the ability to travel overnight as long as I have a one to two week notice and can make other arrangements with these commitments."
5.
We value diversity at U-Haul. When have you worked amongst a diverse group of people?
Are you accustomed to working with a very large or diverse team of individuals? Assure the interviewer that you can handle an environment that offers diversity.

Ryan's Answer #1
"I have worked with diverse groups of people most of my career, including my time in University. I am most comfortable, and happy, in this type of environment because it offers a great learning opportunity."
Ryan's Answer #2
"In my current role, I work alongside cross-functional teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."
6.
To help determine your qualifications for this role here at U-Haul, please dive into your background in customer service. Do you have any direct experience in training others in customer service?
Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for U-Haul. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

Ryan's Answer #1
"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at U-Haul."
Ryan's Answer #2
"Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. I can take that training and apply it across many industries here at U-Haul."
7.
What is your approach for managing the IT helpdesk to improve efficiencies for both helpdesk staff and end users?
The interviewer is asking this question to determine how the candidate will approach the management of the IT helpdesk. There can be a number of correct responses to this question, but the interviewer will want a thoughtful, analytical response that includes information on how the candidate can use their knowledge and skills to improve helpdesk operations and to use information collected through helpdesk inquiries to improve operations at U-Haul. If not efficiently managed, IT helpdesk responsibilities can not only overburden IT staff but can also negatively impact the productivity of other staff in a significant way. The interviewer will want to see that the candidate understands the importance of an efficiently run IT helpdesk and the strategies they use to ensure its efficiency. Many times, software and helpdesk management systems are used by companies to manage inquiries and tickets, so a response that includes such a system as a solution is appropriate.

Ryan's Answer #1
"When I first started my current job as IT systems manager, the helpdesk staff was using a manual system to track inquiries and tickets, and when I discovered this, one of my first priorities was to create a more efficient system. It was important for me to change the way the helpdesk was being managed because from my first day on the job, I was getting complaints from staff members about tickets not being followed upon and software and equipment consistently breaking down. After researching multiple solutions on how to improve helpdesk operations, I decided the best solution for my company was to procure a helpdesk management system. Through this system, we now have access to an electronic ticketing system, communication tracking system, and custom analytics system, among other features. This system has allowed the team to improve helpdesk operations as they are now able to easily track inquiries and tickets, escalate issues, and they receive notifications if an outstanding issue has gone unaddressed. This is just one example of how I was able to improve efficiencies of my current helpdesk operations, and I will be able to use my systems management skills to ensure the helpdesk at U-Haul is efficiently managed as well."
Ryan's Answer #2
"A lot of IT systems managers sometimes forget how important helpdesk operations can be, especially if it is perceived that the helpdesk is running efficiently. However, I consistently analyze data from the inquiries and tickets received by the helpdesk at my company, to see if there are any patterns or common issues in the equipment or software that the company is using. Sometimes the helpdesk staff is so busy, they do not realize how many tickets they receive on one particular issue, but by conducting additional analytics I am able to identify opportunities for improvements in our overall company operations. For example, through my recent analytics, I was able to find a common issue with network printer connections failing, and after I identified this issue, I corrected the overarching problem, and the number of tickets we are receiving for the issue has reduced by 90%."
8.
We value accountability at U-Haul. If a customer sent a formal complaint about an interaction with you, how would you handle it?
Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle U-Haul customers with great care.

Ryan's Answer #1
"I understand that U-Haul has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."
Ryan's Answer #2
"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."
9.
At U-Haul we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
The interviewer would like to know if you are an engaged employee; offering suggestions and providing more profound thought when it comes to processing improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Did anything significant come out of your suggestion?

Ryan's Answer #1
"Last year I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."
Ryan's Answer #2
"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes and a lot of people in our office commented on how much they liked the changes."
10.
At U-Haul we have many local competitors. In your opinion, what makes us stand out from the crowd?
It is crucial that you research U-Haul before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about U-Haul vs. their local competitors. Keep your answer positive and complimentary.

Ryan's Answer #1
"After researching U-Haul online, I found that you stand out from the many ways that you give back to your community. On the U-Haul website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from U-Haul. These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."
Ryan's Answer #2
"I believe that U-Haul has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust."
View All 27 U-Haul Questions and Answers
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