Being successful in consulting and working here at Transcom WorldWide requires the ability to work effectively with Type A personalities. What are your experiences in working with this personality and how did you make the relationships a success?

"For the last six years, I have worked under your prototypical type A personality as my director. Being a self admitted type B, being under my new director was difficult at first. For me to be successful under her and for our relationship to flourish, I learned quickly that she liked me to regularly communicate timelines for projects and give updates when necessary as she was very time driven. As well, small talk and getting to know me personally wasn't a priority so our communications to this day are pretty succinct and to the point. In this role, I would feel very comfortable with working with high level type A's because of my firsthand experience."

To first understand this question, it is important that you know that Type A personalities are exemplified by being competitive, motivated, organized and goal driven, among many other traits. These traits often lead to success in high level roles within organizations and your chances of working with this personality type are high. Think of a time you worked with a typical Type A personality and explain the methods you used to ensure that you had a sound and successful working relationship. Make sure that your interview walks away knowing that you can work effectively with difficultly driven individuals with high expectations.

"If you haven't been able to tell during my interview so far, I am a type A personality myself. My personality has helped me become very successful as a Financial Analyst. Having had formal training in the different personality types, I know that I need to take a meticulous approach when working with other type A personalities. My current team is loaded with type A's and regular communication is key in ensuring that expectations are clear and timelines are being met. If hired for this position, I would know my place in working with leaders from clients and I can easily be both cognizant of my approach and have the ability to put my desire to be in the lead aside with them when needed."

Customer service is our top priority at Transcom WorldWide. What is your customer service philosophy?

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. You also survey them regularly while staying on top of industry trends so that you can provide them with innovative new services. To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

Because Transcom WorldWide puts so much effort into their customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Transcom WorldWide website and take note of any keywords they use when it comes to their customers. Match your language with theirs.

"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

A key component to success here at Transcom WorldWide is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?

"I am a firm believer that success in any role I've played in my career was due in part to the relationships that I've built in those roles. Whenever I have the chance to work with a new colleague or a new customer, my approach is to create an initial connection with them to build trust. After that point, my interpersonal skills take over through active listening. I use my listening skills to learn about the motivating factors and needs of the person that I will be working with and this helps mold that respect and trust between us even more. I think this approach would be very critical in working with new clients on a regular basis here at Transcom WorldWide and I'd love the opportunity to bring these skills to the table for you."

The fast paced world of business consulting requires the ability to build relationship after relationship with all of the clients that you will potentially be working with. For this question, your interviewer will be looking to gain insight into how you build relationships with new people from the first time you interact with them. In your answer, talk about how you gain and build trust with new people and explain how the little things in your initial interactions go a long way toward building long lasting working relationships.

What importance do you feel that policy plays in the customer service experience? Do you have experience writing customer service policies?

"For organizations that provide customer service, having distinct policies and procedures in place for employees to follow is extremely important. Just like a manufacturing company will have step by step processes for their assemblers and line workers, customer service associates and other employees need procedures to work off of to provide consistency to customers. With my current organization, I worked on a team that developed a customer service mission statement and customer service goals based on customer survey feedback. With those in hand, we developed a great set of procedures that employees still use to this day."

Organizational policies and procedures play a vital role in setting the stage for employees to carry forward excellent customer service. Make sure that you reiterate that to your interviewer while discussing why you feel that customized policies are important for organizations to have. If you have any direct experience in policy writing, be sure to talk about that as well because this role with Transcom WorldWide may find you helping clients create and implement new policies and procedures.

What do you believe to be the number one quality that most influences the overall customer experience?

"As I've worked in customer service my entire career in retail sales and in dining, I truly believe that the best customer experience is provided by happy and engaged employees. If employees are satisfied with their work and believe in the product that they are selling, they are able to speak to customers intelligently and wisely about the product and they do it with a big smile on their face. This factor is what helps keep customers coming back time and time again."

As a consultant in the customer service arena, you will be considered to be an expert on customer experience and customer satisfaction to the clients that you work with. While this question is certainly open ended, your interviewer is looking to hear that you have passion and belief in your answer because there is indeed no right or wrong answer to this question. Be sure to prepare for your interview ahead of time and be able to speak openly and passionately about what you believe is the most important factor for a satisfied customer.

"I'm a firm believer that a positive customer experience, no matter the business or industry, comes from the basic human need of trust. Any customer of any business is inherently putting their trust in the company, the product and the associate that they are working with that the will receive a quality product and quality service. In projecting this out to those that provide customer service, there are many factors to building trust with customers. Being knowledgeable, being friendly and considering the needs of the customer are of utmost importance to gain trust. These factors are just the tip of the iceberg when it comes to building that trust."

What experience do you have working with artificial intelligence in the business world? Where have you seen it be successful?

"Having worked closely in the education field and implementing digital transformations in schools across the country, AI in the school setting is starting to take hold and the impacts of it are amazing. One such AI technology is personal tutors for students. In most setting, teachers can't provide 1:1 tutoring for students for longer than little bits of time. New AI in the education field can be customized to work with struggling students at their need level and at their pace."

Artificial intelligence is beginning to make its way into every industry across the globe and organizations that are hesitant to experiment with breaking technology in the field will fall behind their competition quickly. Talk openly about the experience you have working with artificial intelligence and expand on where you've seen it be successful. Make sure your interview walks away from your conversation knowing that you understand the importance of AI and where clients at Transcom WorldWide can benefit from its use.

"Having specialized in digital transformation for HR departments spanning across many industries, the roll out of artificial intelligence in that field in recent years has been amazing. Last year, I helped a client implement a resume and application screening bot that saved recruiters a lot of time in pre-screening candidates and allowed them to focus their efforts on final candidates for high volume positions. I am very intrigued by AI applications and would love to help clients here at Transcom WorldWide find AI solutions that improve their business."

Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

"In my current role, I have a customer that flies off the handle very easily if things don't happen just right and I learned this from my first interactions with him. In seeing this happen from the start, I have always maintained a calm demeanor when he was upset and showed empathy by asking questions about his expectations and how to fix situations for him. To this day, I expect difficulty from him when we work together and the years we've had a working relationship together have better prepared me for more clients like him in the future."

At some point in any person's career, they have to work with a colleague or customer who is extremely difficult. Rather than looking to hear the fine details as to why this person was difficult, your interviewer will be looking to gain insight into how you personally handled the situation and others like it to ensure that a sound relationship was fostered even when you faced difficult circumstances. In your answer, some key things to focus on are your ability to be tolerant, understanding and a great communicator in these situations.

"A couple of years ago, a close colleague of mine had a very abrupt turnaround in her attitude and performance on the job. She was very curt and abrasive in conversations when she was normally very talkative and friendly on the job. After noticing some concerns in her work, I approached her with an open mind and asked her what was going on to cause these things to change. I showed concern and approached her as a friend and this approach prompted her to tell me about some issues happening in her personal life. By taking this approach, rather than getting upset or even made with her, I showed her that I cared and valued her as a person and my approach helped her open up and turn her life at work back around to the positive side."

What tools and programs are you comfortable and experienced working on that would help you in this role with Transcom WorldWide?

"As a proficient user and fan of the Microsoft Office Suite, I am very proficient using all of the pieces of the suite. I rely on Outlook for email communications, calendar appointments and managing daily and weekly tasks. I regularly use the Visio tool for diagramming and Excel for tracking purposes. In preparation for this interview, I've been researching common requirements management tools like Rational Requisite Pro and I feel confident in my technical abilities to learn and utilize a new business analyst program."

As business technology has increased over time, the business analytics field has flourished with great tools becoming more easily available. Your interviewer is looking to get a sense of what programs you have familiarity working with and, on top of that, how fluent and efficient you are in using those tools. Be sure to touch on programs/tools that touch effective communication, project management and modelling/visualization and highlight the fact that you are proficient in and open to learning new programs if needed.

"As a trained IT professional looking to breakthrough into the analytics field, you can be assured that I have a wide breadth of experience working with many different programs and tools. On top of the normal Microsoft Office programs, I've worked on email programs like Zimbra and Mailbird for communications and am comfortable learning any new system. I think one unique aspect I can bring to Transcom WorldWide is my experience working with SQL database management and queries."

We value accountability at Transcom WorldWide. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that Transcom WorldWide has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Transcom WorldWide customers with great care.

"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."

What roles are you comfortable assuming in working as part of a larger team?

"I am really comfortable working in any role within a team and I think my experiences throughout my career demonstrate this well. At many times in my career, I've been the legwork of team operations and have easily taken direction on projects and been able to hit pre-established deadlines. As well, I've lead many projects and have shown my ability to lead others in a team effort and the ability to delegate tasks and set milestones for projects. If hired for this position, you can be rest assured that I have the ability to be a key team players with your clients in helping better their business."

Coming to work for a consulting business requires the ability to work as part of a larger team on the projects you will be heading. Teamwork in this setting requires versatility and your interviewer will be looking to hear that you have that versatility in your answer to this question. Many times, you will be taking the bull by the horns and leading the way. Other times, you will be the worker bee researching behind the scenes. You may be tasked with being the organizer of projects behind the scenes as well. Make sure that you highlight your ability to be flexible when working as part of a team here.

"From a very young age in my career, I've always been a natural leader in a team based environment. My excellent communication skills, honesty, critical thinking and decision making skills have proven time and time again that I can lead others in the most effective way possible. And while being a leader comes naturally to me, I can easily let others take the lead on projects."

Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Transcom WorldWide?

"In today's digital age where people are looking for results and looking for them now, time is a huge hindrance in providing excellent service to customers and I've personally witnessed timing issues and helped diagnose them for my employers. Most important is setting realistic time expectations with customers that you are able to deliver on every time. In some instances, this has been easily remedied with simple education between departments. In other instances, it has been solved through the creation and implementation of timing policies for customers."

When a consulting company like Transcom WorldWide is called, it is likely that that organization has seen some failure in the service that they have been providing to customers. In this role as a consultant, you will be asked to help diagnose the issues and help fix them for your clients. For this question, your interviewer is first seeking to see what you have seen in your career as common failures in customer service. Second, and most importantly, your interviewer is looking to hear how you would go about solving the issue with clients. Make sure to be as detailed as possible in this aspect of your answer.

"Having consulted now for five years and having worked across many industries, the most common failures in customer service stem from staff that are poorly trained and/or poorly equipped to do their job. Assessing the competency of employees is my first step when consulting a new business and based off my assessments, I can make recommendations for education and training for the staff. Often, general customer service training suffices. At times though, this training needs to be very industry or product specific and I've helped create several specific training programs for employers."

At Transcom WorldWide, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?

"In my current role, I work directly under our Chief Financial Officer and sit on a couple of different committees that our Chief Executive Officer is on. Under the direction of my CFO, we have a great working relationship. I am comfortable approaching him at any moment with questions or to bring forward new ideas. He is aware of my strengths and respects my opinions on matters in my wheelhouse, so he never hesitates to come to me with important things. I think the keys to our strong relationship are the respect we show for each other and our open lines of communication."

As a business advisory and consulting firm, Transcom WorldWide works with Managers, Directors, CEO's, CFO's, CAO's and leaders with other titles on all of our projects. Your role will likely involve working closely with these leaders. For this question, your interviewer will be looking to hear that you are comfortable in working with the leadership team of the organization's clients by having you talk about your experience. Make sure that the examples you provide include some details on how you worked effectively to get the job done with the leaders you worked with.

"Throughout my career, I feel fortunate to have had the opportunity to work with employees at all levels of the organizations that I've worked with. To me, working effectively with anyone requires a personal touch and a respectful approach. Whether I work with front line sales staff or members of the C-Suite, I take the time to get to know the person, their job and how I can best be of help to them in my role. This approach really helped me build a relationship with a Sales Executive that a few of my colleagues had struck out with in recent interactions."

In our world here at Transcom WorldWide, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?

"Working as a Financial Manager over the past 10 years, I have become very experienced and thorough in my use of KPI's to demonstrate key areas like gross profit margin, liquidity ratio and days in accounts receivables. For the clients I'd be working with here at Transcom WorldWide, I'd be able to use real data from their organization to help provide solutions that are customized to their needs. On top of KPI analyses, I'm very willing and open to using any other unique tools of the trade that the team here at Transcom WorldWide uses."

In the business consulting world, an organization like Transcom WorldWide is contracted to come in and help a business where they have usually failed in the past. With past failures comes the need for critical analysis of a business and/or process and your job will be to help facilitate this process. Prior to your interview, think about your experiences in data analysis you've had so far up to this point in your career and translate those experiences to helping the clients of Transcom WorldWide. Be sure to talk about the importance of different programs you have used to assist in data analysis and talk about the importance of communication in the data collection process.

"Coming from a software background, being analytical about implementing new systems and processes was vital to receive buy-in from other department that I worked with and my analytical skills in my current world would translate nicely into the consulting world. I have always had a creative mind in demonstrating how new and improved systems can impact workflow and production. I am very proficient in creating and presenting wireframing models, which are extremely analytical and important in this world here at Transcom WorldWide."

Working with our clients here at Transcom WorldWide often involves some initial conflict with our clients. How would you rate your ability to handle conflict or disagreements in the workplace?

"In my role as a Project Manager with a large private organization, one of my first steps on any new project is setting a budget. Last year, I was leading the effort on a project focused on waste reduction in our manufacturing facilities. In the initial meetings for new projects, our CFO is always involved so she has a high-level overview of what the project will entail. In the meeting, she immediately berated me for the initial budget that I was proposing and vehemently insisted that the amount just wasn't correct or feasible. Rather than taking offense to her thoughts, I wanted to make sure that she, and the rest of the group, had a solid understanding of all that was taken into consideration for setting the budget. After I explained and showed line by line what the proposed budget broke down to, she was very thankful and didn't realize that team member labor was part of that equation. I think that my ability to understand why she was conflicted and my ability to keep a calm, cool head in that situation was vital and a perfect reason for me rating myself high on my conflict resolution skills."

When a consultant comes into an organization to help better an aspect of their business, there are many factors that can lead to initial conflicts with the consultant and their firm. Big egos not wanting a fresh new face and the fear of change are inevitable in this business and your interviewer wants to hear that you have the experience and ability to handle inevitable conflict that will come your way if hired for the position. While obviously rating yourself highly in this area, try to talk about a time where you handled difficult conflict on the job with ease.

"From my call center days, I think I developed great conflict resolution skills where I would rate myself an 8 out of 10. Handling customers who were upset about a product or service they received required a calm tone, an educational approach and the ability to not take things too personally. If hired for this position, I would be able to bring this same approach to the client of Transcom WorldWide."

Would you say that you are a goal oriented person on the job? Why would you say that?

"If hired for this position, one of the first things that you'll learn about me is that I am very driven to succeed in all that I do on the job. For me, personal drive definitely centers around goals and my desire to achieve them. I have the focus to set goals myself and to work towards goals that are set by my organization, my leaders or my customers and I would bring this ability with each client that I work with here at Transcom WorldWide."

Success in business consulting is most often measured in the achievement of goals for clients and for this question, your interviewer will ideally be looking to hear that you are driven by goals and that you have the ability to set them as well. In your answer, give your interviewer the sense that you are goal oriented by giving an example or two of a time where you set and worked towards a goal as part of a team effort. Explain your part in the achievement of the goals and your ability to stay focused on the end result.

"I would definitely say that I am goal oriented in the work that I do on a daily basis. In project management, I work off of both time related goals and production related goals and these really drive my daily tasks and my delegation of responsibilities to other team members. If given the opportunity to come work for Transcom WorldWide, my clients would greatly benefit from my ability to both set and achieve goals with them."

Market research is very important to our clients here at Transcom WorldWide. Talk about a time that you used market research to conduct an effective analysis.

"Earlier this year, I consulted with an online retailer that was looking to expand its product line into new health and beauty products that were all natural. To get as quick of a turnaround as possible on a limited budget, I started an online survey research campaign. After a meeting with leadership of the retailer, we targeted women in specific age categories and used specific social media and email channels to obtain survey responses. Within a month, the retailer had great data to work off of to launch products that would hit the market and take off quickly."

When a company is looking to launch a new product or dig into their consumers, market research is required and this position with Transcom WorldWide will likely require you to be a market research expert with their clients. Your interviewer will be looking to hear that you understand when market research is a necessary step in the analysis process and that you know how run an effective research campaign. In your example, walk through the steps you took to gain insightful knowledge on consumers.

"During my time conducting market research, I have utilized many channels to conduct effective research. I've conducted focus group, utilized social media and have conducted phone surveys. One that comes to mind is a couple of years ago when I conducted focus groups for a new beverage that a large company wanted to release. I had a team of people finding people to participate in the groups. I started the focus group out with a blind taste testing to get initial feedback on the drink against its potential competition in the market. Then, I unveiled the product packaging and labeling to get feedback from the consumers. In the end, our client received great feedback that helped them tweak some things prior to the product launch."

Why is data validation important in your work and how do you make sure that you do it?

"Thoroughness in data analysis is extremely important and an important piece in being as detailed as possible is data validation. My customers are reliant on the fact that data I provide is accurate and a true representation of what we are measuring. To ensure my data is valid, I have written scripts utilizing Python and I have also used the simple steps in Excel even to validate data. While sometimes time consuming, this is a necessary step in any data analysis and is not something that I take lightly."

Data validation can quickly be summed up as 'garbage in equals garbage out.' In essence, any good data analyst needs to ensure that the data they use is functional and relevant to what is being measured so be sure to reiterate that to your interview. Then, explain the ways that you have gone about validating data in the project work that you've done throughout your career. The clients at Transcom WorldWide will need to rely on the fact that data is valid and important to the work that you will be doing with them.

Our clients here at Transcom WorldWide expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?

"For me, ensuring accurate data and error free work starts in the data collection process. I always make sure that they type of data collected is well defined to avoid unnecessary data in the analysis. Then, quality work comes down to organizing data in the best fashion possible and cleansing the data regularly. I know some analysts overlook these second two steps a lot of times, but the fact remains that these two steps are often the biggest hurdles to providing quality measurements to those that need it most."

While certainly an open ended question for you to talk about your detailed and thorough work, your interviewer is simply looking to hear that you have a plan for ensuring quality work each and every day you are on the job. Talk about the importance for providing accurate and reliable data and walk through any steps that you take to ensure that your work is error free. In the consulting world, the reputation of Transcom WorldWide will rely on the accuracy of your work.

"Organization is the main key to ensuring accurate and mistake free data analysis. My organization starts with setting a data collection strategy and asking the right questions to ensure that the data I am collecting is the right data. Oftentimes, analysts live and die by the idea that executing and getting things done as quickly as possible is the only way of data analysis. This couldn't be farther from the truth and as the old saying goes, proper planning prevents poor performance."

If you were to join Transcom WorldWide in this role, you will be counted on to lead projects. Talk about a time you had to lead a team of individuals. What leadership skills do you have that you will bring to the table here?

"In my current role, I've been asked on numerous occasions to lead finance projects for my organization and I always do so with open arms and an open mind. On a recent project, I pulled together a team that included members of sales, production and upper management. to make this project successful, it was up to me to know each team member's area of expertise and delegate tasks based on their knowledge. A great part of the teams success was due to my ability to lead in a manner that promoted communication among individuals who never had the chance to work together and I accomplished this through fun ice breaking activities with the team and regular email communications outside of our in-person meetings."

The ability to lead others in project work or any other aspect of a business comes down to the fine details and traits of being a great leader. The experience you have can come from many different areas and can include project management, supervising/managing or even mentoring others. When you answer this question, be sure to demonstrate your ability to communicate effectively, bring unity, lead by example and empower/teach others and talk about how you will use these skills if hired at Transcom WorldWide.

"As you can see from my background, I have extensive experience as a Sales Manager and Director and I know that the skills I honed in these roles will transfer nicely to this position. I have always found that leading teams is best accomplished by leading by example and walking the talk that I put out to my staff. I feel that I've also developed great skills in mentoring and coaching my staff and I've been commended on these skills by both sales leadership peers and my team. In this role, I would bring this same approach when working with clients."

When we work with our clients here at Transcom WorldWide, an important part of receiving buy-in from them is attained through business diagrams and charts. What experience do you have in creating and presenting business diagrams and charts?

"In my current role, I regularly create and present process flowcharts and activity diagrams to our staff. I recently created an activity diagram that outlined a production process in our facility. I am very proficient in using Visio to create these and my presentation was very eye opening to the staff that I presented to. In the hour long presentation and meeting, many key areas of focus were brought to the attention of leadership for focus on future improvement. If hired for this role, I'd be very comfortable in working with clients on effective charting and presentation to them in this area."

In a consulting role with Transcom WorldWide, analysts are required to have the ability to present data and information to clients in an easy to understand manner. In this role, you will be working with employees from all different levels of the organization that you consult and putting information into layman's terms is extremely important. One effective way to do this is through the use of business diagrams and charts and for this question, your interviewer is looking to find out what type of experience you have in diagramming and charting. Talk about your experience with things like flowcharts and activity diagrams and explain why visuals are important for stakeholders.

"With a background in quality, I am very familiar with swimlane flowcharting and I've used this many times with my current organization to highlight where different departments interact and crossover in processes. While I've most often relied on the administrative assistant in my department in the creation of these, I am very comfortable in learning how to create them with my solid technical skills. My forte definitely lies with presenting and explaining processes to stakeholders."

Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?

"In my current role, one unique thing that I accomplished was making our environmental services digital and online. This transformation had many moving pieces. One that I am proud of having a huge impact was automatic notification of supplies being low around restroom facilities. Not only did this save labor time of someone checking supplies, but it also kept both employees and customers extremely satisfied at our facilities."

Digital technology has the ability to impact any level of an organization, but oftentimes some levels get overlooked. For this question, your interviewer is looking to hear that you have the ability to look at these overlooked areas and find ways that a digital upgrade can impact them in a positive way. To be creative, don't leave any stone unturned in your answer.

"A couple of years ago, I was working with a large distributor on revolutionizing their technology usage all across the board. The one area that their management overlooked was with their delivery and fleet of trucks. With changes made to routing tracking/efficiency and vehicle maintenance diagnostics, this organization was able to save tens of thousands of dollars just in the first year of implementation."

What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at Transcom WorldWide?

"For your clients here at Transcom WorldWide, my ability to project a vision into a transformational strategy will greatly benefit everyone that I work with. The key to any digital transformation is buy-in from senior level leadership as they impact how the rest of the organization accepts change and becomes a steward for change. Implementing technological changes cause disruption and chaos and leading projects with a clear vision and strategy is a key to success."

This question gives you the opportunity to showcase what you feel will be your best skills if hired for this position and your interviewer is ideally looking to hear what unique aspects you can bring to their clients. This question remains very open ended for you to talk about process items or industry specific items, so make sure that however you answer that you are able to speak knowledgeably and confidently. Again for this question, researching Transcom WorldWide and their clients can pay off big for this question.

"Through the projects that I've worked on in technological transformations for business, I've always prioritized the final customer and their journey and how digitalization will impact them. Many times with organizations that I've worked with, the end customer or user gets lost in the thought process and I would be there for the clients of Transcom WorldWide to ensure that their best needs are always taken care of."

To help determine your qualifications for this role here at Transcom WorldWide, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

"As you can see from my resume, my career in customer service started in college while working toward my undergraduate degree. Working for a large call center, I learned the importance of listening to customers and solving their issues creatively. Following college, I started in retail management with a large clothing store. Since being in that role for over 12 years, not only have I spent extensive hours training staff on customer experience, handling adversity and other subjects of the like, I've also helped create and implement successful training programs in these areas. My experience there could prove to be a big asset here at Transcom WorldWide."

Consulting in customer services can vary greatly from industry to industry and organization to organization. This is no different than consulting for Transcom WorldWide. To get a better feel for your resume and your experiences, your interviewer is looking to hear about your experiences first-hand during your interview. Most importantly, to gauge your direct experience that will translate well to a consultant role, talk about your experiences in training others in sound customer service techniques and policies.

"Having spent my career in the hospitality and tourism world, customer service has always been priority number one in ensuring the happiness, safety and return of every customer for another stay. Whether it was during my time working front desk or concierge of high profile hotels or in my current role as General Manager, customers have always been my top priority. Through Hilton, I've trained in the Hilton Hospitality & Service program and am now a certified trainer for new staff. I can take that training and apply it across many industries here at Transcom WorldWide."

What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at Transcom WorldWide to consider?

"Today's consumer, whether a young child or a retired person, is likely on a smart phone and able to function it with ease. Because of this, customer service for any business has a dire need to be digital or they will fall behind their competition in no time. Last year, I worked with a large line of auto dealerships on a digital transformation and an important piece of that move was the customer service end of things. While still wanting to handle things like service appointments and customer follow ups over the phone, the move to an app based and web based platform really saw their sales and service revenue increase in a short amount of time. They hadn't realized how far they were falling behind until someone from the outside pointed it out."

The digital revolution has certainly impacted the ways that organizations interact with their customers. At the touch of a button, customers have access to product reviews, costs and many other things. Couple that with the fact that today's customer wants information or answers to questions right now, organizations are in dire need to be on the forefront of technology. Talk about a positive impact you have witnessed in the customer service realm when it comes to becoming digital and reiterate to your interview that customer service should never be overlooked when it comes to becoming digital.

"Over the last five years of my career, I've been working with clients on beefing up their internet sales presence. Statistics don't lie and they show that consumers today are more apt to purchase things from home with delivery guaranteed in one to two days rather than taking a drive to a department store or shopping mall. Just last year, over one third of holiday purchases were made from a smartphone. Two years ago, I worked with a niche retailer on creating a website and the capability for online ordering and shipping. Within six months, the retailer boosted total sales numbers by over 25%!"

Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

"Probably the aspect that I love the most about my current job is being the lead for training new hires into our department. Because of my years of experience and my innate ability to effectively orientate new employees, my director asked me to take this duty about four years ago. My approach with any new hire is to customize their training based on their knowledge and experience so the training is effective for them. What works for one person may not work for another and I always need to be fluid with this. I also prioritize the need to make orientation and training a hands on experience for the new hire because classroom learning can only take a person so far in the learning process."

The role that you are interviewing for with Transcom WorldWide will likely involve providing education to clients in your area of expertise. For this question, your interviewer will be looking to hear that you are comfortable and effective in providing education by having you talk about a time that you have done so. In the example that you provide, try to point out some key items to making business education successful like developing a plan/goals, respecting differing viewpoints/opinions, making it hands on and making it fun.

"As you can see from my resume, I've spent the last seven years working in the corporate tax field. While in this job, I worked very independently for a private organization, so I've been out of the training and education side for a while now. During my first job out of college as a CPA though, I was very adept at providing education to the clients that I worked with on a daily basis. What I learned in that experience was the importance of putting material out there in a manner that the person being trained understood. As well, talking to clients and understanding my client's wants and needs were very important for me to be able to best educate them. I really believe that these skills would enable me to hit the ground running with Transcom WorldWide and your clients would benefit greatly."

How do you stay organized and on track when working on a long-term project?

"I really pride myself on my ability to multitask and my ability to stay organized in key in multitasking. For me personally, organization starts with using technology to my advantage and I do this through the use of my Outlook calendar and tasks functions. I take time each day to update my tasks and project work and use my ability to prioritize tasks to ensure that the right things are being worked on. In looking to bring these skills to long-term project work with your clients, staying organized and on task will be extremely important for the success of both Transcom WorldWide and your clients."

Working for Transcom WorldWide in the role you are interviewing for will require an innate ability to manage projects from conception to final implementation. For this question, your interviewer will be looking to hear that you have the ability to maintain organization to meet deadlines and customer expectations. Talk about your personal methods for organizing project work and give any examples that you have of your methods being successful. In the consulting and advisory industry, customer satisfaction and word of mouth are integral to success and growth of a business and effective project management is key in satisfaction.

"In my work, the ability to stay organized and on track comes down to having a plan of attack for each project and keeping track of the plan as milestones are hit. If you are familiar with the program Trello, it really helps me organize all of the components of the projects that I work on and give me the ability to track who is doing what, what deadlines are coming and what milestones have been hit. But even with a great program like this, I always have the ability to re-prioritize due dates and new tasks as needed with any project."

If you are hired for this position here at Transcom WorldWide, what do you think the biggest hurdle for you would be from the start?

"As you can see from my resume, most of my career experience is in the food industry. If fortunate enough to be hired for this position, the biggest area for learning for me would be the finance side of other industries like technology, telecommunications and healthcare. From day one, I would begin by thoroughly research the clients here at Transcom WorldWide and speaking with as many industry experts that I know through business networking. While learning the ins and outs of other industries is the biggest learning curve for me, I see it as a great opportunity for me to become more proficient and effective in the work that I'd be doing for you."

For this question, you can showcase your research that you've done on both Transcom WorldWide and the role you are interviewing for by being upfront and honest about what you feel would be the biggest learning curve for you if hired for the position and giving your plan for how you would approach this hurdle. In your answer, make sure that you highlight your skills and abilities in making a molehill out of a mountain on your way to success in this role.

"While this may sound funny to you at first, I think the biggest challenge for me from the start will be adapting to the great corporate lifestyle and culture here at Transcom WorldWide. When I saw this position being open for applicants and I did my research, I was extremely excited to hear about the flexibility and openness to the ideas of your staff members. I've been working for six years in an environment that is very opposite of an open culture for new ideas and for me personally, it will feel foreign for me to bring new ideas to the team here and have them be accepted."

Transcom WorldWide values philanthropy and community giving. How do you choose to give back to others?

"I work a lot but, when I do have free time, I spend that with my grand-kids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me."

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grand-kids every Sunday, to a standing-volunteer gig, to charitable contributions.

"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

Transcom WorldWide Interview Questions

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1. Being successful in consulting and working here at Transcom WorldWide requires the ability to work effectively with Type A personalities. What are your experiences in working with this personality and how did you make the relationships a success?
2. Customer service is our top priority at Transcom WorldWide. What is your customer service philosophy?
3. A key component to success here at Transcom WorldWide is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?
4. What importance do you feel that policy plays in the customer service experience? Do you have experience writing customer service policies?
5. What do you believe to be the number one quality that most influences the overall customer experience?
6. What experience do you have working with artificial intelligence in the business world? Where have you seen it be successful?
7. Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?
8. What tools and programs are you comfortable and experienced working on that would help you in this role with Transcom WorldWide?
9. We value accountability at Transcom WorldWide. If a customer sent a formal complaint about an interaction with you, how would you handle it?
10. What roles are you comfortable assuming in working as part of a larger team?
11. Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Transcom WorldWide?
12. At Transcom WorldWide, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?
13. In our world here at Transcom WorldWide, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?
14. Working with our clients here at Transcom WorldWide often involves some initial conflict with our clients. How would you rate your ability to handle conflict or disagreements in the workplace?
15. Would you say that you are a goal oriented person on the job? Why would you say that?
16. Market research is very important to our clients here at Transcom WorldWide. Talk about a time that you used market research to conduct an effective analysis.
17. Why is data validation important in your work and how do you make sure that you do it?
18. Our clients here at Transcom WorldWide expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?
19. If you were to join Transcom WorldWide in this role, you will be counted on to lead projects. Talk about a time you had to lead a team of individuals. What leadership skills do you have that you will bring to the table here?
20. When we work with our clients here at Transcom WorldWide, an important part of receiving buy-in from them is attained through business diagrams and charts. What experience do you have in creating and presenting business diagrams and charts?
21. Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?
22. What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at Transcom WorldWide?
23. To help determine your qualifications for this role here at Transcom WorldWide, please dive into your background in customer service. Do you have any direct experience in training others in customer service?
24. What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at Transcom WorldWide to consider?
25. Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?
26. How do you stay organized and on track when working on a long-term project?
27. If you are hired for this position here at Transcom WorldWide, what do you think the biggest hurdle for you would be from the start?
28. Transcom WorldWide values philanthropy and community giving. How do you choose to give back to others?

Transcom WorldWide Interview Questions

1. Being successful in consulting and working here at Transcom WorldWide requires the ability to work effectively with Type A personalities. What are your experiences in working with this personality and how did you make the relationships a success?

2. Customer service is our top priority at Transcom WorldWide. What is your customer service philosophy?

3. A key component to success here at Transcom WorldWide is building solid relationships with new clients. How do you effectively get to know new people and lay the groundwork for a long lasting relationship?

4. What importance do you feel that policy plays in the customer service experience? Do you have experience writing customer service policies?

5. What do you believe to be the number one quality that most influences the overall customer experience?

6. What experience do you have working with artificial intelligence in the business world? Where have you seen it be successful?

7. Talk about a time you had to work with a very difficult person. What was the situation and how did you handle it?

8. What tools and programs are you comfortable and experienced working on that would help you in this role with Transcom WorldWide?

9. We value accountability at Transcom WorldWide. If a customer sent a formal complaint about an interaction with you, how would you handle it?

10. What roles are you comfortable assuming in working as part of a larger team?

11. Where have you seen common failures or breakdowns in customer service and how would you address these issues with the clients here at Transcom WorldWide?

12. At Transcom WorldWide, you will have the opportunity to work with high level executives and leaders from the companies we contract with. What experience do you have in working with people at these levels?

13. In our world here at Transcom WorldWide, our clients rely on real world analytical data versus assumptions and guesswork. What analytical skills would you bring to the table here for our clients?

14. Working with our clients here at Transcom WorldWide often involves some initial conflict with our clients. How would you rate your ability to handle conflict or disagreements in the workplace?

15. Would you say that you are a goal oriented person on the job? Why would you say that?

16. Market research is very important to our clients here at Transcom WorldWide. Talk about a time that you used market research to conduct an effective analysis.

17. Why is data validation important in your work and how do you make sure that you do it?

18. Our clients here at Transcom WorldWide expect top notch work from our consultants. How do you ensure that your work is error free when conducting research and/or data analysis?

19. If you were to join Transcom WorldWide in this role, you will be counted on to lead projects. Talk about a time you had to lead a team of individuals. What leadership skills do you have that you will bring to the table here?

20. When we work with our clients here at Transcom WorldWide, an important part of receiving buy-in from them is attained through business diagrams and charts. What experience do you have in creating and presenting business diagrams and charts?

21. Many organizations overlook some areas of their business that can benefit from a digital transformation. What is an overlooked area where you've seen a digital transformation make a huge impact during your career?

22. What would you consider your strong suit in the digital transformation of organizations that you could bring to our clients here at Transcom WorldWide?

23. To help determine your qualifications for this role here at Transcom WorldWide, please dive into your background in customer service. Do you have any direct experience in training others in customer service?

24. What positive impact have you seen digital transformation have on the customer service experience for an organization. Why is this aspect important for the clients here at Transcom WorldWide to consider?

25. Talk about a time that you successfully educated another individual or group in your area of expertise. What made your educational experience effective?

26. How do you stay organized and on track when working on a long-term project?

27. If you are hired for this position here at Transcom WorldWide, what do you think the biggest hurdle for you would be from the start?

28. Transcom WorldWide values philanthropy and community giving. How do you choose to give back to others?