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The Mount Sinai Hospital Interview

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Darby Faubion has been a Nurse and Allied Health Educator for over 20 years. She has clinical experience in several specialty areas, including pediatrics, medical-surgical, critical care, and hospice.

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Question 1 of 33

The Mount Sinai Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

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The Mount Sinai Hospital Interview

  1. 1.

    The Mount Sinai Hospital seeks to hire those with strong problem solving skills. When were you able to successfully resolve a problem in the workplace?

      How to Answer

      Problem-solving and dispute resolution are critical skills to possess. Display to the interviewer that you are capable of problem-solving within the workplace. Talk about a time when you were creative, proactive, and displayed the leadership qualities required to resolve a workplace issue.

      Darby's Answer

      "In my most recent position we had a consistent problem with employees showing up late for their shifts or calling in sick at the very last moment. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. For 180 days, my employees were rewarded for coming to work 10 minutes early. Also, for every month with zero sick days, a bonus was added. In the end, we awarded those with perfect attendance a $600 bonus. The bonus' cost us less money, in the end than the cost of lowered productivity due to absent employees. The program was a success, and upper management chose to keep it implemented for another six months. We will re-assess in December, but it seems to be working very well."

      Ryan's Answer

      "I was working in a clinic where the primary population was low income. We had a lot of concerns with patients not showing up for appointments when expected. The staff wanted to start double-booking patient time slots. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. Instead of scheduling, they had these 'drop-in mornings' with a common waiting room. I took these methods and incorporated them into our setting. We did that twice a week, and it completely solved our scheduling problem."

      1 Community Answer

      Anonymous Answer

      "Two months ago, the percentage of prescription deletions was at 13%. I started having my technicians call a week ahead to remind patients to pick up their medications and also updated courtesy fill profiles based on the trends I saw. I've seen a 2% decrease in deletes since then, and we are hoping for more improvement as we update automated messaging reminders."

      Rachelle's Answer

      Awesome example, and a well laid out response.

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