If you could start your career over again, what direction would you take?

"I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

"I would take the same direction! I love what I do, and wouldn't change a thing. This industry brings a lot of excitement and fulfillment to my life."

Why are you seeking to leave your current company, to work for our airline?

"I have been with my current company for four years with no opportunity for growth or a pay increase. Now, I am seeking a role in an organization like yours who appreciates their employees and provides them with opportunities for advancement when they prove themselves capable and ready."

The interviewer would like to know that the reason you are leaving your current job is not a reason that would cause you to leave this job with The Emirates Group, as well. For instance, you do not want to mention that the schedule of a flight attendant was too hectic when you are applying for the same type of role. Share a genuine reason such as workplace culture, growth opportunities, or benefits and tie in why The Emirates Group will be able to offer you more as an employer.

"I have had my eye out for a new position for some time now but wanted to make sure that I was applying to a larger airline like The Emirates Group where growth opportunities would be present."

Are you currently interviewing with any of our airline competitors?

"I have been actively interviewing; however, I am not in the final stage with any of your competitors. Could you share with me your timeframe for this hiring decision?"

The interviewer would like to know how pressed they are to decide on your employment. You do not have to give all the details but be sure to create a bit of urgency when answering this question. You do not want to seem impossible to get, but you also do not want to appear desperate, or that you put all your hopes into this one opportunity.

"I have interviewed with two others; however, your particular role is most exciting to me because of the destinations to which you fly as well as your carefully crafted workplace culture."

Are you familiar with our flight benefits and other employee perks?

"I am most excited about the flight benefits that you offer your employees as well as the fact that they are transferable to family members at certain times of the year. My parents live far away, and it would be a huge help to be able to fly them to see me now and then or vice versa."

The interviewer is checking to see if you have researched their company and what is offered for employee benefits. Check out the The Emirates Group website under their careers section and review their perks. Choose which aspects are the most exciting for you, and mention those.

"What stood out to me most about your employee benefits were the excellent medical coverages as well as the tuition reimbursement and continued education opportunities. The benefits package at The Emirates Group is very generous."

How do you feel about working holidays and weekends?

"I can work most holidays, and weekends, except for one weekend in July and one weekend in October. I can give you the details in a formal email after this interview if you would like. Other than those prior commitments, I have no scheduling restrictions."

The interviewer wants assurance that you are willing to put in the time and energy needed to be successful in this role. You can give a brief answer but ensure that it is genuine. If there is anything in your schedule preventing you from working holidays and weekends, this is the time to mention those restrictions.

"I understand that being new to this industry, and to The Emirates Group, likely means that I will not have the first draw on the schedule. I am okay with that fact. I can certainly work any weekends and holidays that you require of me."

How would you handle an irate customer while in-flight?

"I received training in this aspect when I worked for another airline. What I have been told is to show the passenger that I am paying attention, ask them to state their problem clearly, and then I outline what I can, and cannot do for them. It's important that I remain the power figure during customer disputes in-flight."

No matter how fantastic the customer service, there will always be a customer who is unhappy about something. The interviewer would like to know if you can handle the stress and pressure associated with an angry customer mid-flight. If you have received airline training related to situations like this, tell the interviewer what you know and understand to be a proper response. If you have not received related training, use your instinct, and give the best possible answer. It is a good idea to mention that you look forward to receiving proper in-flight training from The Emirates Group.

"I have not received any training in this respect; however, I think the solution would be similar to any customer service based position. It would be important to listen intently, show them that you care, offer to help, but also remind them that they are in-flight, and guidelines are surrounding their behavior and how it relates to the safety and comfortability of the other passengers. I do look forward to receiving the training from The Emirates Group, and learning more!"

How will you earn the trust of your coworkers?

"I feel that the best way to earn the trust of my co-workers is to be helpful, always do what I promise, and be honest with them at all times. Strong relationships have to be built on these principles."

Workplace relationships are essential to nurture. Talk to the interviewer about how you plan to earn the trust of your new co-workers, should you be offered the position.

"Here are some ways that you can build trust with your coworkers:- Show common courtesy. Say hello, hold the elevator door, bring coffees now and then - Be respectful in your communication, avoid over cc'ing unnecessarily in emails - Avoid being a distraction, and respect the use of their time - Respect their personal space and the line between work life and personal life - Always ask if they have time before diving into a conversation - Try to find the answer to your questions before running to ask a manager or co-worker - Connect with them on LinkedIn but avoid more personal social media platforms - Treat everyone the same, regardless of their job title - Do not complain about your job to your coworkers - Reach out to new employees and make them feel comfortable - Own up to your mistakes and fix them - Be timely with your followups and meet your deadlines"

How do you determine priorities when you have multiple tasks at hand?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline."

When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities.

"If, for example, I have more than one customer who needs me, I will page for assistance so that nobody is left waiting. It's essential to have team members that you can rely on to step in when you become too busy."

What experience do you have using team-based messaging applications?

"I have used a variety of team-based messaging applications. I am best versed in Brosix, AOL Instant Messenger, and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the apps you are experienced in and assure them that you can learn their internal system, should it be new to you.

"Our current company uses Slack for most projects. Slack stands for 'Searchable Log of All Conversation and Knowledge,' which helps describe why it's so useful for a sales team. All knowledge of clients, products, and projects are at our fingertips. Which team-based applications do you use here?"

Where do you see yourself five years from now?

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

It's impossible to know where you will be in 5 years but assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position.

"It's impossible to know where you will be in 5 years but be sure to assure the interviewer that, given all possible circumstances, you could see yourself as a long-term fit for their position. For example: "Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me to see a great long-term fit here."

When you suffer a setback, how does that emotionally affect you and your work?

"Experiencing a setback is always disappointing, and can be a bit disheartening, but I understand that it happens from time to time. If I experience a major setback, I will take a few moments to debrief with my manager and discuss what I could have done differently. Then, I move on!"

Everyone handles the stress and disappointment of setbacks differently. Discuss with the interviewer how you typically cope with delays in the workplace.

"Setbacks happen for a reason, and they do not affect me emotionally in the least. I am a very pragmatic thinker and stay focused on my project despite the challenges that come my way. I am a creative thinker, so setbacks are often used as a new jumping off point to something even better."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open, and honest. Transparency is the best choice when salary based questions arise.

"Although my current salary is $45K/year, I am seeking $52K in my next position. Because I work for a very small organization, they are not able to offer me a competitive compensation compared to the industry marketplace."

Tell me about a time when communication became an issue when working on a team.

"I worked on a team to solve a problem that could have potential effects on our ability to grow the business and reach our goals. Each person on the team was tasked with a different aspect, such as gathering data and analyzing it. We came together to discuss the results but couldn't seem to agree. We were struggling to listen to each person's opinion. I explained my observation, and I suggested we give each person a chance to talk through their findings and opinions, which helped us take a more collaborative approach."

Give an example of a time you when you couldn't seem to explain what you needed from other team members or, talk about how one of your team members couldn't communicate effectively. Be sure to include what the overall outcome was of the situation, and what you did to repair the communication issue.

"My current company recently went through a merger which has caused a lack of communication between the team as thoughts of job security flood people. I suggested my department head that we have a team building event. Gathering everyone together to remind them that we are still a team was beneficial."

What work situations excite and motivate you?

"I am most motivated, on the job, when tasks are organized, and the vibe is positive. I value strong teamwork and good leadership."

It is crucial, for your success, that the hiring manager knows how to keep you motivated and excited to come to work every day. Share with the interviewer what they could do to ensure that you are happy and productive.

"I am most motivated on the job when I feel like an active contributor and an important member of the team. When I feel listened to and valued, I am excited to do my best work."

Personality fit is important to us at The Emirates Group. How would you describe your personality?

"I would describe my personality as approachable, light-hearted, and positive. I believe that, if asked, my colleagues and supervisor would say the same about me."

Personality and character are two very different things. The interviewer is looking for more information on your traits vs. your integrity. This example could include buzzwords such as extroverted, energetic, and confident.

"I am confident, friendly, and a go-getter. Are these personality traits that you are looking for in your next hire?"

At The Emirates Group, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

"I understand through my research and exposure to your company that customers always come first. I wholeheartedly agree that the customer must be taken care of, even beyond their expectations."

The Emirates Group has won a multitude of awards related to customer service. The airline won 'Best Airline Worldwide' at the 2017 Business Traveller Awards. If you are familiar with The Emirates Group before your interview, you will likely know a little bit about their goals when it comes to customer service. Tie in your knowledge of the company with your service standard.

"I will ensure that your customer service standards are continually met by following your service protocols, exactly. I am always willing to lend a hand, and am a happy person, which creates a positive environment for customers."

When have you had to shift your priorities in response to sudden changes?

"In my current role, our schedule is changed on a regular basis and always at short notice. I have been able to adapt very well to these frequent, sudden changes."

Have you been asked to change your priorities on a dime? How do you react to this kind of shift in priorities? Assure the interviewer that you can respond professionally when it comes to sudden changes.

"The airline industry is full of sudden changes, most frequently, when flight times are changed. This change affects everyone's schedule when it happens. I can roll with the punches and understand that I need to respond positively and swiftly when sudden changes are made."

The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

"The biggest difficulty that I have faced was my unexpected lay off during the last recession. I had to adapt to a new economy and search deeply for other skills and opportunities. I was able to earn enough to avoid financial strain and am quite proud of my ability to be versatile when required."

How you face unexpected difficulty can say a lot about your character. Talk to the interviewer about a time when you have encountered an unexpected challenge. How did you handle the situation?

"I face unexpected difficulty frequently in my current position. The company is in financial strain, and some days we are not able to deliver the customer experience that we should. I overcome this by giving everything I have when it comes to service. I strive to leave a good impression."

What do you hope to gain most from your time with The Emirates Group?

"After reviewing the culture and mission of The Emirates Group, I feel that I would be able to find a long-term fit here and that is most important to me. Your training programs are industry renowned and well respected which is also interesting to me."

The interviewer would like to see that you are wholeheartedly interested in working for The Emirates Group. What are your hopes and expectations from your time with The Emirates Group? Talk to the interviewer about the ways you feel you would benefit from this position. For starters, Emirates Airline is the largest airline in the Middle East. They fly to over 140 destinations across six continents, operating a fleet of over 250 wide-bodied aircraft. The airline has 170 aircraft on order worth US$58 billion.

"What I hope to gain most by working with The Emirates Group is an unmatched level of training and expertise in the airline industry. Your company is well known for its second-to-none training."

List the top 3 skills that will make you an ideal team member at The Emirates Group.

"I see that your job description requests candidate who is organized, honest, and driven by customer satisfaction. These skills are at the top of my list, but in addition to these, I am a proven leader and can work well under pressure."

When you are asked to list your top skills, it's best to tie in your rock-star skills with the requests contained in the company's job description. Which skills do you possess that are the most helpful for this role with The Emirates Group?

"Try to include a variety of words that the interviewer does not hear all the time. Be unique! Here are some ideas: - Adaptable- Considerate- Diligent - Intuitive- Persistent- Resourceful- Sincere- Witty"

As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

"My reaction to a safety threat would rely on my on-the-job training. I would want to make sure that I follow company protocol and safety regulations. I believe that if faced with a safety threat, I would do everything to ensure passengers remained calm."

Airlines will always have strict safety protocols. Talk to the interviewer about how you would react in a situation where you felt safety was at risk.

"I am well trained on how to react in urgent, distressed, and mayday situations. In any emergency, my first course of action is to ensure the passengers are prepared."

All employees of The Emirates Group are expected to wear a uniform to work. Are you comfortable with this policy?

"I am accustomed to wearing a uniform at work and am happy to abide by any dress code requirements to work with The Emirates Group."

Uniforms can be a controversial discussion in many organizations; however, in the airline industry uniform use is more common than not. Discuss with the interviewer your experience working in uniform and your willingness to abide by the dress code within The Emirates Group.

"Uniforms are very important in this industry so, yes, I am comfortable with this policy. I would love to see the uniforms before I fully commit, of course."

Why are you the best choice for The Emirates Group?

"I feel that I am the top candidate for The Emirates Group because I already bring five years of industry experience. My customer service skills are unmatched, and I am fluent in 3 languages which allow me to communicate smoothly with a large range of customers."

What makes you the best candidate for The Emirates Group? Talk to the interviewer about what makes you a stand out candidate for this role. Be sure to discuss unique skills and characteristics that will make you a memorable candidate.

"As you can see, I am invested in this interview process with The Emirates Group and will bring this same level of dedication to you if hired. You won't be disappointed."

Employees of The Emirates Group are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

"In my most recent position I was often recognized for being flexible with my availability. I believe in being 10 minutes early for work. I come with solid references who will be happy to speak to you about my reliability and dedication on the job."

Provide examples to the interviewer on times when you have shown dedication on the job. Assure the hiring manager that you possess the qualities and characteristics for which they are seeking.

"I am very dedicated, and would show my appreciation for the role by being a reliable team member of The Emirates Group."

Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

"I started working at a young age in a restaurant as a server. From there, I moved into a restaurant management role and also attended post-secondary education with a focus on Restaurant and Hotel management. Most of what I've done has been customer service focused."

Discus with the interviewer your experience working in customer service based roles. Take them through your resume and highlight your customer service skills.

"I am new to my career, so this will be my first customer service based role. I do have volunteer experience with the local Food Bank which gave me valuable exposure to working with the public, and collaborating with a team."

In order to work for The Emirates Group you are required to pass a criminal record check. Are you comfortable accommodating this?

"You will find that I have a clean criminal background. I'm willing to participate in any background check that you require."

The Emirates Group must be discerning when it comes to who they hire. They have a solid reputation to maintain. Some awards the airline has received include 'Airline with the Best First Class,' 'Airline with the Best First Class Lounge' and 'Best Frequent Flyer Programme.' A clean criminal record is a must for all roles with The Emirates Group. You must be able to pass the criminal background check and may even be asked to present one in your interview. Your answer can be short and to the point.

"I can complete a full criminal background check as well as any drug testing, or other background checks that you require."

As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

"In my most recent position with Airline XYZ, I had an inconsistent schedule that required me to often be on call. I worked many weekends and holidays. This schedule is part of the lifestyle of a Flight Attendant, I completely understand. I'm happy to work any hours offered to me."

Assure the interviewer that you are aware of the inconsistent schedule associated with being a Flight Attendant. Use examples if you have some experiences to draw on.

"I am available for a wide range of hours and overtime. I prefer to be made aware of my schedule ahead of time so that I can make appropriate childcare arrangements."

Have you received training on how to handle an in-flight emergency?

"In my role with Company ABC, I received over 100 hours of in-flight situational training. I am confident in my ability to react professionally and appropriately in an emergency situation."

If an in-flight emergency occurred, would you know what to do? Assure the interviewer that you are confident in your ability to handle an emergency situation in a professional manner. If you are new to the industry and do not have the related training, be honest about that and comment on any other training you've completed, that may be relevant or helpful.

"As I am new to a career in the airline industry, I have not received in-flight emergency training; however, I have taken emergency response training in my current position at the hospital. I am confident in my ability to react professionally and appropriately in an emergency situation, and I look forward to taking the in-flight training with The Emirates Group."

Do you have any formal training in First Aid or CPR?

"I do not currently hold a valid CPR and First Aid certification; however, I am happy to complete this requirement right away."

First Aid and CPR training is a requirement for many roles in the airline industry. Assure the interviewer that you have current and valid certification in CPR and First Aid. If you do not, be sure to express your willingness to do so.

"Yes, I have formal training in First Aid and CPR. I have brought my certifications here for you to see."

Tell me about any airline related training that you have been through.

"I have taken industry-related safety and customer service training with company ABC. In addition to this training, I have four years of industry experience."

Regardless of any industry related training that you have been through, you will need to complete training specific to The Emirates Group. If you do not have any industry-specific training, perhaps you have training that would be transferable to this role (IE: Sales, Safety, Customer Service, Technical, etc.). Walk the interviewer through any on-the-job training you feel would be helpful.

"Although I have not taken specific airline related training, I do have some current certifications that I believe will be helpful. These include CPR, First Aid, and WHMIS training."

The Emirates Group Interview Questions

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1. If you could start your career over again, what direction would you take?
2. Why are you seeking to leave your current company, to work for our airline?
3. Are you currently interviewing with any of our airline competitors?
4. Are you familiar with our flight benefits and other employee perks?
5. How do you feel about working holidays and weekends?
6. How would you handle an irate customer while in-flight?
7. How will you earn the trust of your coworkers?
8. How do you determine priorities when you have multiple tasks at hand?
9. What experience do you have using team-based messaging applications?
10. Where do you see yourself five years from now?
11. When you suffer a setback, how does that emotionally affect you and your work?
12. What are your salary expectations?
13. Tell me about a time when communication became an issue when working on a team.
14. What work situations excite and motivate you?
15. Personality fit is important to us at The Emirates Group. How would you describe your personality?
16. At The Emirates Group, exceptional customer service is our priority. How will you ensure that our service standards are continually met?
17. When have you had to shift your priorities in response to sudden changes?
18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?
19. What do you hope to gain most from your time with The Emirates Group?
20. List the top 3 skills that will make you an ideal team member at The Emirates Group.
21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?
22. All employees of The Emirates Group are expected to wear a uniform to work. Are you comfortable with this policy?
23. Why are you the best choice for The Emirates Group?
24. Employees of The Emirates Group are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?
25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?
26. In order to work for The Emirates Group you are required to pass a criminal record check. Are you comfortable accommodating this?
27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?
28. Have you received training on how to handle an in-flight emergency?
29. Do you have any formal training in First Aid or CPR?
30. Tell me about any airline related training that you have been through.

The Emirates Group Interview Questions

1. If you could start your career over again, what direction would you take?

2. Why are you seeking to leave your current company, to work for our airline?

3. Are you currently interviewing with any of our airline competitors?

4. Are you familiar with our flight benefits and other employee perks?

5. How do you feel about working holidays and weekends?

6. How would you handle an irate customer while in-flight?

7. How will you earn the trust of your coworkers?

8. How do you determine priorities when you have multiple tasks at hand?

9. What experience do you have using team-based messaging applications?

10. Where do you see yourself five years from now?

11. When you suffer a setback, how does that emotionally affect you and your work?

12. What are your salary expectations?

13. Tell me about a time when communication became an issue when working on a team.

14. What work situations excite and motivate you?

15. Personality fit is important to us at The Emirates Group. How would you describe your personality?

16. At The Emirates Group, exceptional customer service is our priority. How will you ensure that our service standards are continually met?

17. When have you had to shift your priorities in response to sudden changes?

18. The airline industry is full of unexpected scenarios. When have you faced an unexpected difficulty?

19. What do you hope to gain most from your time with The Emirates Group?

20. List the top 3 skills that will make you an ideal team member at The Emirates Group.

21. As a Flight Attendant, you are responsible for ensuring that the safety of all passengers is a priority. What would you do if you felt there was a safety threat?

22. All employees of The Emirates Group are expected to wear a uniform to work. Are you comfortable with this policy?

23. Why are you the best choice for The Emirates Group?

24. Employees of The Emirates Group are expected to be reliable, on time, and accessible when on shift. Do you consider yourself to be a dedicated employee?

25. Aside from your experience working in the airline industry, do you have experience in other customer service based roles?

26. In order to work for The Emirates Group you are required to pass a criminal record check. Are you comfortable accommodating this?

27. As a Flight Attendant you will be asked to work a wide range of hours and a lot of overtime. Are you able to accommodate the unpredictable schedule associated with being a Flight Attendant?

28. Have you received training on how to handle an in-flight emergency?

29. Do you have any formal training in First Aid or CPR?

30. Tell me about any airline related training that you have been through.