Written on March 10th, 2019 | Rachelle is a job search expert, career coach, and headhunter who helps everyone from students to fortune executives find success in their career.
Question 1 of 30
Have you ever used Tata Sky as your satellite provider? If so, what has been your experience?
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How to Answer
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How to Answer
The interviewer would like to know your personal experience with Tata Sky. If you have used them as your television provider, discuss what you enjoyed. Be sure to keep your response positive but be prepared to provide constructive feedback. If you do not have television service at all, mention why you would choose Tata Sky, if you were to start using these services.
"As a student who works part-time, I am not home a lot and also have to be very selective on how I spend my money. At this time, I do not have a television service of any kind. With that said; once I am working full time, I am excited to enjoy your cable services and catch up on all of the Bollywood Premiere shows everyone has been raving about!"
Second Answer Example
"I currently use your company for my television services and have been a customer for the past five years. Around that time you had a two-year contract special offer, and it was great! I have seen the prices creep up slightly over time; however, that is fine with me as the offering has become higher quality and premium channels are now more widely available."
Do you feel that you are a sincere person or do you have room for growth? This question could be a tricky one as nobody is always 100% honest. Answer to the best of your ability and back your reply by speaking about your ethics.
"I recently read the book 'Radical Honesty' by Brad Blanton. He suggests that we can transform our lives by always telling the truth. I agree with this concept which is why I strive for honesty in all areas of my life."
Second Answer Example
"Honesty is a tricky thing because I will not be honest with someone if it will come across as hurtful. I try to find alternate ways to have a conversation at times. When it comes to related ethical issues, however, I am always honest. A 10/10 for sure."
Hard work and dedication can be interpreted differently by everyone. To one person, another person's hard work could seem like slacking. Talk to the interviewer about how you understand a hard day's work.
"For me, hard work means that I did what I could that day to exceed expectations. I come to work early and stay late if needed, and I go over and above the requirements without hesitation."
Second Answer Example
"Hard work for me refers to the mental effort that I am putting into my deliverables. Rather than merely going with the flow, I work hard for my employer by striving to be a thought leader as well. I want to contribute to our process, and more - not just sell a product."
There is no right or wrong answer to this question. The interviewer would like to know if you identify more as a leader, or a follower, so they can further understand where to place you when the time comes. Give an honest answer but try to avoid pigeonholing yourself into one particular stereotype.
"I can quite easily swap between leading and following, depending on the situation. Naturally, I am inclined to lead, but when I am expected to sit back and absorb, I am completely able to do that as well."
Second Answer Example
"Being in retail, and as a student, I am usually following as opposed to leading. That's not to say that I cannot be a fantastic leader as well. I group project at school, I often take the lead, and I enjoy that."
Typically, employees find motivation through environments where they feel supported and encouraged. The interviewer wants to know how they could drive you - even on the toughest of days! Be open with the interviewer about the ways you can stay motivated on the job when the going gets tough.
"It does not take a lot to keep me motivated. If I work in a positive environment with a forward-thinking team, I am a very happy employee. If you see me going above and beyond, a quick thanks or little recognition of my hard work is good enough for me."
Second Answer Example
"I enjoy researching and am motivated by implementing new best practices when change is required. Stagnant environments drain me. I like change, but only if it is justified, and when there is a chance for visible improvement in efficiency or morale."
6. How do you feel about having your inbound calls monitored or recorded? Nearly all cable providers will have a call-center where their calls are monitored and recorded. If you work in this type of environment, you will likely be required to sign an agreement related to disclosure and privacy. Let the interviewer know that you are comfortable with having your calls recorded and that you understand why this practice is in place. Here is an answer example: "I believe all businesses should record their incoming and outgoing calls; to help with training new employees, and as a way to protect both the business and the customer. Rest assured, you would have my complete consent to record my customer-service calls." Here is an answer example: "Although I have not worked in a recorded environment, I fully understand the importance of this step. Should I be offered this job, I will sign any disclosure you require related to the recording of customer interactions."7. How would you sell our satellite TV services to someone who thinks they have what they need with Hotstar? Millions of people are cutting their cable and satellite services while millions of others continue to be loyal, keeping their services intact. Then, there is another group riding the middle, and those are called 'cord-shavers.' These customers are ones who cut back on their packages but keep what they consider to be most important to them. Discuss how you would approach selling satellite television services to people considered 'cord-cutters.' Here is an answer example: "If I were to sell the services of Tata Sky against that of Hotstar, I would begin with discussing the fact that Tata Sky offers the best in live TV including the most exciting sports coverage. You can't get this kind of product from a streaming service. So, unless someone wants to miss out on some great tv, they should consider keeping even the basic package from Tata Sky." Here is an answer example: "I would first ask the potential customer if they like sports, awards shows, talk shows, live news broadcasts and more. If so, I would remind them that these services are not readily available by streaming services such as Hotstar."8. How would you describe your relationship with your customers or clients? Do you value your client and customer relationships? How do you nurture them to ensure that they are happy and continue to come back? Talk to the interviewer about your strategy for building strong customer and client relationships. Here is an answer example: "My customer and client relationships are best described as open and honest. I believe that the more upfront and transparent you are with your clients, the more likely they are to return. I most definitely value my clients and am sure to nurture those relationships as much as possible." Here is an answer example: "My relationships with my customers are the most important part of my job. If I could describe my relationships with them, I would say they are transparent, professional, yet lighthearted when necessary."9. Why would a consumer choose Tata Sky over other companies offering video streaming services? The hiring authority wants to know that you understand what sets Tata Sky apart from their competitors. The way you answer this question will show the interviewer how much research you have conducted on Tata Sky before your interview. Discuss what edge Tata Sky has on their competitors, highlighting exactly why you believe streaming customers should use Tata Sky as their first choice. Here is an answer example: "I feel that a consumer should choose Tata Sky over other companies for video streaming services because you are often first-to-market with popular content. I trust that Tata Sky will always have what I am looking for." Here is an answer example: "Not only is your user platform very convenient, but I also find that Tata Sky has content that not everyone seems to get. I believe exclusive and original content is one of the biggest competitive edges a media company can gain these days."10. Would you violate Tata Sky policy to make a customer happy? Your response to this honesty based question will show the interviewer your level of awareness when it comes to the delicate balance of 'the customer is always right' and what is good for the company.
Chances are, should you be the successful candidate, Tata Sky will train you and provide you with evident boundaries when it comes to customer retention. Mention that you are eager to learn their customer retention strategies and that you will respect the boundaries given to you, in this role. Here is an answer example: "I do not believe that violating company policy is necessary since the policy is in place for good reason. If I could not make a customer happy within the parameters given to me, I would escalate the situation to my manager. If there was further flex available, I believe my management team could find a way." Here is an answer example: "I do believe that the customer is always right; however, that does not mean that I have the right to override well-established company policy. If I could not make a customer happy with the solutions at my fingertips, I would escalate the call to my team lead."11. What is your greatest weakness? Pick a weakness that is not a core skill for this position. You can be candid in your answer; recognizing that you aren't great at something and acknowledging your need to improve. Be sure to have an action plan in place for improving on this weakness.
Perhaps you are watching TED talks to gain skills in a particular area, reading the latest-and-greatest book on the subject, or maybe you are taking a seminar at a nearby community center. We are all human with our weaknesses, so don't be afraid to share yours! Here is an answer example: "I believe I could improve on some technical skills including Excel and PowerPoint. Currently I am at a beginner to intermediate level; however, I would be more comfortable at an advanced level. I have enrolled myself in an evening/weekend workshop for the next six weeks. We will see how stellar my skills are after that course!" Here is an answer example: "This is super cliche, but it's also true. I am not good at delegating to others. When I become submerged in a project, I don't like to give away any of the control. While this can be good, it can also definitely inhibit the outcome of the project and my growth as a team player and individual. I am currently working on this, as I know it is a deficit."12. What do you feel is the biggest advantage satellite TV has over online streaming services? The debate between satellite versus streaming remains a hot topic, and the interviewer would like to know your thoughts when it comes to this issue. If you are in a customer-facing role, for instance, it's crucial that you can readily discuss why these services are incomparable. If you had a customer call in to cancel their cable service, citing that they are moving to Hotstar only - what could you say to change their mind? Here is an answer example: "I have canceled my satellite TV in the past and regretted it immensely once cricket season came around. I had to call for my service back! I feel that satellite has a significant advantage over streaming services when it comes to sports fans, and the sports coverage they have come to expect from a television service provider." Here is an answer example: "There are benefits to streaming, yes, but nothing compares to cable or satellite when it comes to up-to-date episodes of the hottest shows around. I have witnessed friends hastily cancel their television services only to find that they cannot stand the delay in releases on their streaming service."13. How has on-demand video streaming changed the way you consume content? The interviewer is curious how often you stream content versus using more traditional broadcasting methods to consume your content. Share how the introduction of on-demand video streaming has changed the way you watch your favorite shows, look for videos, and even how you pay attention to media advertising. Here is an answer example: "I watch a lot of on-demand video streaming through sources such as Tata Sky, YouTube, and Hotstar. I believe that on-demand video streaming saves me a lot of time as it's now effortless to search for, and find, the videos that I want to watch. I also find that I pay more attention to ads since they are more interesting and relevant than many of the ads seen on television." Here is an answer example: "On-demand video streaming certainly simplifies life; however, it puts me on my device more than ever. I like to consume content in smaller bits now, but that also means picking up my phone or tablet more often during the day. I think that streaming reduces the time I spend watching commercials, but the ads that I do see are much more targeted and relevant to me."14. Do you have previous experience in the television or entertainment industry? The interviewer would like for you to walk them through your experience in the television or entertainment industry. Although your work is outlined in your resume, the interviewer wants you to bring that experience to life for them. If you have experience in the entertainment industry, discuss how your gained skills will benefit Tata Sky. If you do not have experience in the entertainment industry, review the skills you currently have that would help Tata Sky. Here is an answer example: "I have worked in traditional broadcast for about five years now, first as a part-time program writer, and then in sales. Through this time I learned a lot about viewer behavior and preferences. I also have a full understanding of how advertising efforts work in the television industry. I look forward to bringing this experience and expertise to work at Tata Sky." Here is an answer example: "Although I have not worked in the television or entertainment industry, I do have experience in traditional advertising. Much of my background can be transferred to skills that would be helpful to Tata Sky such as data analytics, marketing approaches, and building sales strategies."15. What do you feel are the most significant differences when it comes to selling a service versus a physical product? The hiring authority would like to see your depth of knowledge when it comes to the sales of services and products. If you do not have sales experience, do some research on what you believe to be the most significant difference when it comes to selling services vs. physical products. Here is an answer example: "When selling a product, often the consumer gets to physically see and touch the product, making it easier to sell based on physical features. When it comes to selling a service, you have to sell based on emotion, or on what problem the service will solve for the customer. At Tata Sky, I would focus more on how the service would benefit their everyday life." Here is an answer example: "Pricing a service can be harder to do, than pricing a product; however, this can also mean a bit more wiggle room when it comes to closing the sale of a service. Another difference is that with a service, you lean on selling a feeling or an emotion more often than with a physical product."16. In your opinion, what are the most critical steps to troubleshooting a cable or sattelite-related technical issue? Most of the time, it's a pretty straightforward task to troubleshoot a cable or satellite issue. If you have formal training from a past employer, you can discuss what you learned. Maybe you have troubleshot problems at home with your current cable provider. Or, perhaps you are very tech savvy and naturally know what to do.
Discuss what you believe to be the most critical steps to troubleshooting a cable or satellite-related technical issue. This question will also show the interviewer if you are a proactive problem-solver. Do you try to tackle the problem or do you just shrug your shoulders? Here is an answer example: "I have worked for a telecommunications company in the past and received a bit of training on troubleshooting cable-related issues. From what I recall, it's important first to decide the core of the issue. Maybe the power supply needs to be checked, or an optic cable was bumped loose at some point. Then, I would power cycle everything and check to see if other devices are having trouble. If it indeed appears to be a service provider issue, I would call into the appropriate customer service line." Here is an answer example: "Although I am new to the cable and satellite service industry, I think that the first step to troubleshooting anything is first to find out if the problem is on your end at home or the end of the service provider. To figure that out, I would check all the cables for connectivity, and then power everything down. From there, I would better be able to guess what step to take next; whether that be to call the customer service line, or replace a cable myself."17. What are your thoughts on illegal streaming and content downloading? Illegal streaming or unlawful downloading is running rampant these days, forcing legitimate companies to drop their pricing or find other ways to draw in honest customers. The interviewer would like to know your thoughts when it comes to sites that offer illegal or pirated video downloads. Here is an answer example: "I think that sites offering illegal or pirated versions of television shows, movies, and other videos are doing a terrible disservice to the entertainment industry. Taking profits away from the studios, actors, producers, and content distributors is a short term gain but in the end, will greatly affect the future of media." Here is an answer example: "I recently read an article stating that illegal media and sites with pirated content are becoming less popular among the general public. I believe we are more educated today than we were ten years ago, on the negative effects that pirated content has on media as a whole."18. How comfortable are you up-selling a customer on their cable or satellite package? Satellite and cable companies know all about the upsell! As a cable or satellite customer, you may have noticed how different channels come together in packages, usually requiring a package upgrade of some sort. There are sports package upgrades, movie bundles, and home renovation show packages, speaking to the hobbies and interests of nearly any customer demographic. Discuss your level of comfortability when it comes to upselling Tata Sky customers on additional channels and other service options. Here is an answer example: "I have been cleverly upsold on products in the past and believe there is an art to it. I look forward to receiving sales training, to learn how to influence customer purchases. So long as the upsold items are ones that I know the customer will love having, I am happy to upsell them." Here is an answer example: "Businesses need to remain profitable; hence, the importance of an upsell. With that said, I would only be comfortable if I knew I was offering the customer something of value that was in line with their interests. For instance, I would not want to push an upgraded sports package to a customer who already told me their young children enjoy particular cartoons. Instead, I would offer to upgrade their package to include the premium kids' channels such as Tata Sky Fun Learn."19. Why do you think you will be successful in this role? Rather than just sharing how you have gone above and beyond, focus on how your qualities will help you to meet and exceed expectations. Discuss the reasons why will you be great at this job. Talk about your qualifications and skills that will help you to do this job well. If you can, match your strengths to the requirements outlined in the job description. Here is an answer example: "I know I will be successful in this role because I have been working in this industry for five years with great training and mentorship. I have a solid understanding of upselling and troubleshooting. Also, I have all of my updated certifications as outlined in your job description. I am well-prepared for this next step in my career." Here is an answer example: "I am prepared with experience, equipped with passion and opportunistic about making a valuable contribution to your organization's work through this role."20. Give me one suggestion for Tata Sky to grow our customer base in this region. The way you respond to this question will show the interviewer how much research you have conducted on Tata Sky, before your interview. Think of one way you feel they could grow their customer base. If they have a healthy competitor, be sure to check out what the competition is doing differently. By conducting this market research, you will show the interviewer that you are eager to land this role and are engaged in the interview process. Here is an answer example: "My suggestion to grow your customer base would be to launch a competitive new customer offering such as a free HDTV or a price reduction on an internet price if bundled with a TV plan. Many people, especially in a down economy, are feeling the stretch when it comes to cash flow. By offering a deal on an electronic such as a television, wireless speaker, or even a tablet, you are answering that problem in exchange for a small monthly commitment from them." Here is an answer example: "Streaming services are becoming increasingly popular, so why not jump on the bandwagon? I have heard of other television service companies offering apps for iPhone and Android users where they can log in to their cable account and stream from anywhere. I believe this would be a particularly attractive offering to sports enthusiasts who want to catch the game while on-the-go."21. How would you explain satellite TV to someone who didn't understand the technology? The interviewer would like to see that you have a solid understanding of the concept of satellite television. Whether you are working for Tata Sky in a sales, administrative, or technical role, you should be able to explain their business a little bit. An excellent response to this question may require a bit of online research. Keep your answer to the point and easy to understand. Here is an answer example: "I have worked with satellite radio and satellite television in the past and can say with full confidence that my knowledge of how satellite television works, is quite robust. In a nutshell, a satellite tv station beams a broadcast signal to orbiting satellites. The satellites receive the signals from the broadcast station and rebroadcast them to Earth." Here is an answer example: "Although I am new to the satellite television industry, I have worked in traditional television media in the past. Satellite is a stronger type of digital broadcast, from what I understand, submitting much stronger signals than traditional cable. These signals are transmitted from a station to a satellite orbiting our planet. It's all very fascinating, and I look forward to learning more from Tata Sky."22. How would you rate your technical knowledge, when it comes to cable and satellite services? When working for Tata Sky, it's essential that you understand the ins and outs of cable and satellite service. The interviewer is not asking for you to have a full depth of knowledge; they will train you as they see fit. However, they are looking to see if you consider yourself technically savvy. Discuss what you know about the technical side of cable service, and rate your knowledge from 1-10 or from beginner to expert. Here is an answer example: "I would rate myself as an 8 out of 10 when it comes to the technicalities of cable and satellite. I understand the basics, such as the fact that cable is delivered through fiber-optic cables and radio frequency. We can also transmit television through satellite. I know that there is a lot more to know about the technicalities around cable service; however, I am ready to learn." Here is an answer example: "I have always picked up on tech topics quickly. Before coming here today, I conducted a great deal of research on cable and how it works. It's quite remarkable to see the advancements the cable industry has made, and I look forward to learning more. At this time, I would rate my technical knowledge around 6 out of 10."23. What is the first thing you would do to put a customer at ease if they were upset about their cable or satellite service? If you work in a customer facing role, chances are you have received training on how to best handle an upset customer. Discuss any formal customer dispute training you have received, and give an example of what you would do in this situation. It's vital that you exude confidence and empathy, showing the interviewer that you would professionally represent Tata Sky, through any customer dispute or complaint. Here is an answer example: "I believe that customers need to be treated with care and kindness, at all stages, even if they are upset or being rude. If a customer were to be upset about their service, I would let them know that I was there to listen. I would ask them to tell me everything that is upsetting them so that I could get a full picture. From there, it is much easier for me to solve the situation because I have already spent time 'troubleshooting.' I learned this first step during some call-center customer training that I received at Sun Direct." Here is an answer example: "The first step that I would take to ease a customer dispute is to begin repeating the customers' pain point, in their own words, back to them. This action shows that I am actively listening. My dispute resolution training has taught me that when customers feel heard, they are more likely to be put to ease, making it easier to come to a resolution."24. How do you determine priorities when you have multiple projects due? When you feel torn between multiple projects or tasks, how do you decide which one needs your attention the most? Assure the interviewer that you can be diligent when it comes to assessing your priorities. Here is an answer example: "I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require an additional commitment of hours from me. Never have I under delivered on a deadline." Here is an answer example: "Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact."25. How do you think video-on-demand services are affecting the media advertising industry? The interviewer would like to see that you have insight when it comes to the video streaming industry, and how it's changing the way companies advertise. Raymond James, a US-based financial services firm, conducted an important survey in 2017 showing that 40% of people asked, said they choose video streaming over traditional television, to avoid commercials. This statistic indicates that video streaming has a massive impact on the advertising industry. Give a thoughtful response, showing to the interviewer that you have a keen interest in what's happening in the world of media, today. Here is an answer example: "I believe that video-on-demand services are hugely affecting the media advertising industry. People have changed how they consume media, and advertisers have had to adapt. Look at YouTube, and their 15-second ads played before a video loads. Consumers now watch commercials on mobile and social networking sites versus on television between episodes of their favorite sitcom. Advertisers have had to make a significant pivot over the last few years, leaving those unwilling to adapt, in the dust." Here is an answer example: "I believe that the convenience of video-on-demand has made people impatient when it comes to how they digest advertising. The quick 3 second blurbs we see now, on social networking sites, mean that advertisers have to be incredibly sharp in their messaging. I think this is an excellent change, ensuring that advertisers spend their dollars wisely, getting the best message out to consumers in as short of time as possible."26. In your opinion, what is the most influential form of media today? Have a meaningful conversation with the interviewer on media influence. With so many forms of media out there, which do you feel is the most influential at the moment? Be sure to back your answer. Here is an answer example: "I feel that the most influential form of media today is social media and online content. As a whole, the human race wants fast, easy to consume, entertainment news. Our rate of consumption is unprecedented, and the fastest way to access it is through online content sharing." Here is an answer example: "There are many important forms of media today - so many, in fact, that people seem to be getting overwhelmed. I would still say that traditional media, in the form of television and the daily news, is at the top when it comes to the number of people influenced and the quality of the content being distributed."27. How would you react if a customer threatened to cancel their cable or satellite TV? If you have ever worked for a cable or satellite TV provider, you know that customers cancel, or threaten to cancel their cable, every day. The reasoning behind this could be budgetary, or they feel they don't watch television enough. Maybe they are dissatisfied with the service and want to check out a competitor.
The interviewer wants to see that you have the ability to dig and troubleshoot when it comes to these types of customer interactions. Discuss the action that you would take, to save the customer. Here is an answer example: "If a customer were to threaten to cancel their services, I would first find out why the change of heart. Once I had a solid understanding, then I could present viable solutions. For instance, if the customer needed to tighten up on their spending, I could check which specials we had going, and offer them a temporary discount. One thing I have noticed about Tata Sky is that you offer very flexible service packages so I do not doubt that there would be a great solution for nearly every customer who needed to tweak their current cable package." Here is an answer example: "Of course, we would never want to see a valued customer leave; however, to win them back I would first need to understand where we lost them in the first place. Then, I would ask the customer what we could do to win them back. Often, they will tell you exactly what they need and want. If I could deliver their request within reason, I would."28. What are the most significant differences between satellite TV and streaming services such as Hotstar? There are so many ways to watch your favorite shows these days. The interviewer is looking for your level of knowledge when it comes to satellite television versus popular streaming services. Do some reading online to see if you can learn about the ways these sources of tv broadcasting are competing. Here is an answer example: "I have been learning a lot about Tata Sky and how it's being affected by streaming services such as Hotstar. Interestingly, I found that satellite television remains much more profitable than I initially thought. There are many loyalists on the cable and satellite television side. I believe these loyal customers have to do with the fact that satellite television offers more exclusivity to certain live television shows, music, and stations." Here is an answer example: "Hotstar is great for people who want to watch the tried and true television shows, as well as some very well done original content. However; when it comes to sports broadcasting and live television shows, soap operas, and even game shows - nothing beats the offering from satellite TV."29. Have you ever worked in a call center environment? Most cable and satellite service companies will have call-center hubs where customers can call in to change or cancel their services, report technical difficulties, and make payments. Talk to the interviewer about any exposure you have in a call-center environment, along with any formal training you have received. If you do not have experience working in a call-center environment, mention a bit about your phone skills, and your customer service experience in general. Here is an answer example: "I worked for a cable competitor about two years ago, as an outbound telephone agent. My focus was on new customer acquisition as well as upgrading the services on existing accounts. I made about 200 calls per day with a 15% conversion rate. My target was 12%, so I am happy to say that I always exceeded these goals." Here is an answer example: "Although not in a call-center environment, I do have experience in customer-facing situations. My very first job was as a host in a popular family restaurant. From there, I moved into serving tables. The restaurant industry is highly customer-driven, so I understand the urgency associated with call-center environments. It's important that customer issues and needs are resolved quickly and efficiently. I look forward to furthering my customer-service training, here."30. What is your favorite TV show on cable, right now? The interviewer would like to get to know you on a personal level while also seeing if you are in-the-know when it comes to the hottest TV shows available in Tata Sky packages. If you do not watch TV, try to avoid saying this in a negative tone. Mention a related activity you do instead. Perhaps you have a blog where you critique movies, or maybe you prefer to watch classic films that are made available by Tata Sky. Here is an answer example: "I have seen a lot of great shows come out in the past year or so. Currently, I am still addicted to Jab Tum Kaho. I also like to watch premium shows that have complex and deep storylines. With that said, I am always open to suggestions should you have them!" Here is an answer example: "I prefer spending my time watching spiritual shows and movies. I have a pretty popular blog focused on writing reviews for Bollywood films as well. I am an avid television buff and can offer your clients endless suggestions of movies they can find on your channels."
Author of Tata Sky Limited Answers and Questions
Rachelle Enns is a job search expert, executive headhunter, career catalyst, and interview coach. Utilized by top talent from Fortune companies like Microsoft, General Electric, and Nestle, she helps professionals position themselves in today's competitive digital marketplace.
Rachelle founded Renovate My Resume and Executive Resume Solutions, two companies focused on helping job seekers get their edge back. She helps everyone from new graduates looking for their first placement, to CEO's who want more out of their career.
Rachelle coaches students to executives on how to master the toughest interview questions and how to handle the most bizarre interview situations; all with confidence and poise.
Rachelle trains other career coaches, recruiters, and resume writers, globally. A big part of her job is also spent coaching HR professionals on how to bring the human touch back into their interview and hiring process.
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