When a problem arises, what is your first reaction?

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution. I do this while remaining professional and keeping my composure."

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react when issues arise will significantly determine how you fit with the team at Talent Plus and when dealing with clients. Perhaps your computer crashes, and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving and can remain calm under pressure, rather than reacting in an impulsive way when a problem occurs.

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

"Calm down and try to find the root cause of what's going on."

At Talent Plus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

"Ideally, five years from now, I would love to see myself growing into a more prominent leadership role within your organization. My career interests align very nicely with your company's goals which helps me see a great long-term fit here."

It's impossible to know where you will be in 5 years, but you need to assure the interviewer that given all possible circumstances, you could see yourself as a long-term fit for the position at Talent Plus. After all - they are in the talent management and retention strategy business! Share with the interviewer your long-term goals and where you can see yourself at Talent Plus.

"5 years from now, I would like to supervise or manage a team of my own with Talent Plus. I feel like I am progressing in my career at a rate that will make this a possibility."

"Advanced in a supervisor position or even managerial leadership position within the company."

"I'm an expert in the team with more responsibility. And can help the team solve problems with enough knowledge I could gain over 5 years."

Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

"My employer asked me to lead a lunch and learn meeting to train 15 employees on our new client management software. I was already a subject matter expert on the software, so it wasn't difficult to plan the lesson. The challenge was making the content entertaining enough to keep the employees engaged. I created a strong PowerPoint presentation that included pop quiz questions throughout. The presentation was a success, and my employer asked me to lead a follow-up meeting a few weeks later."

The interviewer would like to know that you have the confidence to lead a meeting successfully. Think about a time when you have driven a meeting - big or small. This example could be a phone meeting, a lunch and learn, or a large client presentation. Begin by telling the interviewer the reason for the meeting, who was involved, and what approach you took to prepare for the meeting. Finally, be sure to mention why you felt the meeting was a success! Share what you did in that meeting to create a productive and positive outcome.

"Just last week, my boss had a personal emergency and could not make it in time for our monthly staff meeting. Everyone was already gathered, so he called to ask me to take control of the meeting. I feel that I did a great job relaying the information, and my boss was thankful for the way that I was able to step in."

"I set up a meeting with authorities to do a plan review. The meeting had several executives invited, including the authorities. In preparation for the meeting, I set an agenda, prepared presentations in advance, and provided all invited attendees with a draft copy of the agenda and a summary of presentations to outline the plans to be discussed and reviewed. All went well."

"I used to be the Lead BA of a big project to migrate the Cobol fleet card system to Java. I prepared myself by reading a lot of Customer proposals. For the first time, I had to ask them many questions to make everyone understand the same thing. But after I had several meetings with them, I knew how to make everyone in the meeting understand the point easier."

Rate your communication skills from 1-10 with proper examples backing your given rating.

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

The interviewer wants to know how well you communicate. Give your response with a rating scale of 1-10, and explain why you chose that particular rating for yourself.

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all business success. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

"9/10 - I keep my team appraised of all information and share experiences, lessons learned, and relevant information daily. My team is also aware that I am available to them 24/7 and can reach me at any time."

"I would say I am a 9-10 because I think there are times I may not be as clear, but I try my best to give any feedback, questions, and clarity. I am an open listener, so I have no problem taking feedback on anything I need to improve."

"I give myself 8/10 because normally I work as a technical leader so I can explain information to business users with easier wording."

Sometimes the services and packages offered at Talent Plus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

"I find that when there is a complicated concept to teach, visual aids are always the way to go. Did you know that 65% of people are visual learners and that presentations with visual components are 43% more persuasive? I took a course on creating effective info-graphics and will often implement those in my presentations."

The interviewer wants to know that you can explain complex ideas without being condescending to your co-workers or talking over their heads. Give the interviewer an example of breaking down information to make it more easily digestible for the average person. Think of a presentation about a complex topic as a proposal to solve a challenging problem. The solution may seem obvious to you, but everyone else in the room is scratching their heads trying to figure out what you're talking about. When you can define key terms and phrases to make them more relevant to your audience, you have skill! Not everyone can do this. Prepare an example that demonstrates your communication skills and your ability to convey complex information in easy-to-understand terms.

"I use the K.I.S.S method...Keep it simple, silly! If you cannot explain it simply, you do not understand it well enough. I recently rolled out a complex compensation plan with many anomalies. I took the approach to share a broad overview and provide detail for reference. I often try to make analogies or share complex information in the form of a story."

"First, you should find out how best they learn. Some like learning visually; others prefer to listen. In either case, I think it's important to try and relate it to something they understand. That could be through the use of examples, references to pop culture, etc. It's also important to be patient. Repetition, or time between conversations, can reinforce a concept."

"Using various illustrations, graphic aids, or similar. Some people learn in different ways, and seeing a drawing sometimes resonates easier than using only words."

"I prepare pictures or examples to show them."

Tell me why you are the right fit for Talent Plus and this position.

"I feel that I am the right fit for this company because from what you have described, my personality, skills, and drive are what you are looking for. The challenges that come with this position are all challenges that I welcome. I fully appreciate that your mission statement is, 'We are a compelling place for associates to work. We are a compelling place for clients to do business. We are a compelling citizen to have in any community. I, too, am led by these values, and I am confident that this is the right fit for both of us."

A successful hire needs to feel like the right fit by both parties. Express to the interviewer that you think this position is a stable fit for your experience and career goals. You can also look at the company's website to identify similarities with the company culture and overall mission.

"I am great at what I do, motivated, and I am an avid appreciator of your services. This mix creates a great match, in my opinion! Happy employees are more productive, and trust me, I would be thrilled to work at Talent Plus."

"I am the best at what I do in my current position, and my skills, positive attitude, drive, and passion for our company will transfer well into this new position. I can motivate and lead a team and achieve targets set both for the team and myself as a leader. The added responsibilities will set the bar for me as a welcomed challenge."

"I think I am right for the position because my experience working with member services at my current job is a smaller version of the VIP coordinator position. It is important to me to satisfy any customers' needs. I enjoy doing what it takes to make customers happy. I also think my ability to read a customer's behavior is a huge plus to this position. My passion for people and working well with others makes me believe I am fit for this job."

"Because I applied for a role where I have confidence and my experiences that I have match the job. The team does not need to teach me much."

Due to the nature of Talent Plus' business and services, we may ask that you complete a full background check. Are you willing to comply?

"I can fully understand why Talent Plus would need to conduct background checks on all potential employees. I have a squeaky clean record and am happy to comply with any of your requests."

Many companies will ask for a background check before employing you. This due diligence could include a criminal record check, a credit check, a drivers' abstract, and education verification. The request will vary from company to company, so you should always be prepared to comply with all requests. If there is a mark on your record, this is the best time to disclose that information. If you have a clean record, be sure to let them know.

"If you have a mark on your record, now is a good time to provide an explanation.For example: "I can fully understand why Talent Plus would need to conduct background checks on all potential employees. I did have a charge against me approximately six years ago for a DUI. I have gained my drivers' license back since then, but I thought I should disclose that to you ahead of time."

"Absolutely. Please feel free to research whatever is necessary."

"Yes indeed. Full background checks have been a part of every position that I have held."

At Talent Plus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

"Last year, I made a recommendation for our office to incorporate a recycling program. We were going through a lot of single-use coffee pods. It bothered me how wasteful it all seemed. I presented a spreadsheet to my supervisor comparing the single-use pods vs. investing in a built-in coffee machine. The savings over two years were significant, and my boss has now presented my idea to our head office. It feels nice to be heard in the workplace, so I continue to keep my eyes out for opportunities for process improvements."

The interviewer would like to know if you are an engaged employee, offering suggestions and providing more profound thought regarding process improvement in the workplace. Give an example of a time when you suggested an improvement in the workplace. It can be big or small! Share if anything significant came out of your suggestion.

"I made some recommendations for change in our CRM system. The suggestions were surrounding how items received documentation and how outstanding tasks became highlighted. Our head office made the changes, and a lot of people in our office commented on how much they liked the changes."

"A recent renovation job required many new projects to be accomplished simultaneously, and our team was not familiar with utilizing software tools available to manage the project. Through setting up a simple spreadsheet, I illustrated the advantages of obtaining the correct software to streamline timelines. This gave all project managers an overview of the project assigned to our team in more clear detail."

"Workplace improvement is a key aspect of my position. Last month we implemented a cross-training plan to help with project coverage if any stakeholder contracts COVID."

"I'm working with the New fleet card system and I have a chance to suggest to vendors how to handle the job for Batch operation.Ex. If the system has a good design when we get a problem like another system doesn't send the input file to us on time. We can re-run the job the next day without the program crashing."

How would your clients describe you?

"My clients would definitely describe me as being a people person and very reliable. No matter how my day is going, I am always upbeat when communicating with clients because I believe others can appreciate someone who is in a positive mood and ready to get the job done. They would say I'm diligent about learning about their industries to make sure I understand the needs now and in the future."

The interviewer wants to know if you are a good fit for Talent Plus and their clients. Use this opportunity to share any accolades you've received from clients or highlight the skills or characteristics you are fond of. It is important that you've read about the company culture and the clients served so you can align your response with what Talent Plus is looking for.

"The clients I've worked with in the past were in an industry I was very familiar with. Because I was a subject matter expert, I responded to their needs quickly and provided explanations when something wasn't clear. Because of this, they would likely describe me as professional and very knowledgeable."

"Easier to understand the requirement and can respond to them quickly."

Tell us about your customer service experience.

"I understand that by providing good customer service, clients will return. With that being said, I do my best to understand clients' needs and go above and beyond to meet them. My clients have also complimented me on how responsive I am to their questions or concerns."

Customer service is a major part of what Talent Plus is all about. From providing customer service to companies seeking the best talent to providing customer service to those looking to improve their coaching skills, having good customer service skills is very important to every role at Talent Plus. Share with the interviewer your experience with providing customer service. This can include customers within your organization.

"Customer service has been a big part of every job I've held, and I believe the customer is always right. I am professional, kind, and understanding while working diligently to meet the customer's needs."

"I do my best with a quick response and can solve the problem for them."

Customer service is our top priority at Talent Plus. What is your customer service philosophy?

"I noticed on your website that you put a lot of value into your customers by actively listening to their needs. Your mission even includes the statement, 'We are a compelling place for clients to do business.' To me, customer service goes beyond friendliness and efficiency. You need to understand your customer's business needs and have the ability to analyze their future needs so that you can respond appropriately to their business landscape changes."

Because Talent Plus puts so much effort into its customer service reputation, the interviewer needs to be confident that your customer service values align with theirs. Be sure to research the Talent Plus website and note any keywords they use when it comes to their customers. You can also find customer reviews that may highlight where they shine in customer service. Match your language with theirs.

"As overused as this phrase may be, 'Service with a smile' has always been my customer service philosophy. Very few people can resist a great smile and a friendly interaction! Friendliness warms customers up, makes them more inclined to work with you, and also diffuses a conflict quickly."

"Be friendly, make eye contact, listen and acknowledge the customer during interaction and keep in mind that the customer is always important."

"Customer First: Whatever they want, I listen and try to serve them quickly."

At Talent Plus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

"This position sounds very exciting, and I understand that all roles come with their challenges. If I had to comment on potential challenges, I think the biggest one will be to learn this new industry and the language that comes with communicating with your clients. I am confident, however, that I will meet your expectations as I am a quick and diligent learner."

Working in the commercial services industry can be challenging for a few reasons. You work with businesses with tight deadlines, varying business hours, and multiple departments with different needs. Briefly talk to the interviewer about the challenges you foresee in this role with Talent Plus. Remain positive and complete your answer by commenting on your abilities to meet these challenges.

"As in many industries, I believe that the biggest challenge in business is competing with all global e-commerce based organizations. They have less overhead and thus, can offer lower pricing. With that said, I do believe that Talent Plus does a great job when it comes to building value for your customers."

"I am not familiar with the full scope of this industry; however, I believe I can meet and exceed your expectations as I learn fast, put in the overtime, and will learn to understand the language to communicate with your clients."

"Gain new technical and Technology with good problem-solving skills."

If you had $50,000 to build your own business, what would you do?

"If I had $50,000 to build my own business, I would open up a community center in my neighborhood that offered inexpensive childcare, cooking classes, and other life skills programs. I am passionate about volunteering and see a strong need in those particular areas."

The interviewer will be able to learn something new and unique about you through this question. Avoid answers that would include building a business that competes with the hiring company.

"I would choose to invest the $50,000 into an existing business in an industry that my spouse has an interest in. I love what I do for a career, but she has always wanted to be an entrepreneur."

"I love the hospitality industry and see myself staying close to it. With $50,000, I would start a consulting firm that provides basic marketing training to new Directors of Sales & Marketing. Too often, these roles are filled with strong salespeople with little to no marketing experience. The firm would focus on techniques, report basics, finding your target audience, and activation/programming."

"I would open an animal rehabilitation center where animals can get aquatic care to strengthen muscles while at the same time giving the opportunity for special needs kids to participate in the care and interaction of rehabilitating an animal with similar needs."

"I would love to create a sustainable grocery store to help the ecosystem by using reusable bags and jars to collect your necessities."

"Be a cat product owner and sell on an e-commerce platform."

Talent Plus values philanthropy and community giving. How do you choose to give back to others?

"I work a lot, but when I do have free time, I spend that with my grandkids. It helps to give my son a bit of a break as he is a full-time single dad. In addition to this, I volunteer at the local drop-in center every Christmas to help feed the homeless. Giving back is very important to me, and I was pleased to see examples on your website that reflect the same mentality of giving."

The interviewer would like to know that you are socially responsible and a team player - even outside of the workplace. Your answer can be as simple as babysitting your grandkids every Sunday, to a standing-volunteer gig, to charitable contributions.

"Volunteering and charitable acts are important to me. I spend time volunteering at the local drop-in center every Sunday."

"I get involved with any charity or community service work. My passion is animals, and I volunteer whenever I have free time at the sanctuaries and clinics."

"Share my knowledge with everyone who asks on the community website."

Outside of work, what type of creative activities do you like to pursue?

"Outside of work, I like to attend dance classes, and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

A genuinely creative-minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity. This can be anything from reading new books to painting - it's your creative activity!

"I think it's important to exercise creativity in a variety of ways. This reasoning is why I am involved in various things such as team sports, reading, and art classes."

"Woodwork by renovating old furniture, we do many charity events with my Harley Davidson club and go on long rides to explore new places. I also love visiting antique stores and auctions."

"I love to cook, and I love to learn new techniques. Cooking lessons are my favorite activity. I recently got into salsa lessons because I love to dance, and you can't live in Miami without a little salsa knowledge."

"Outside of work, I would like to travel for free diving and snorkeling."

We value diversity at Talent Plus. When have you worked among a diverse group of people?

"I have worked with diverse groups of people most of my career, including my time in college. I am most comfortable and happy in this type of environment because it offers a great learning opportunity."

Talent Plus is a company that embraces diversity and inclusion. The interviewer wants to know if you are accustomed to working with a very large or diverse team of individuals. Assure the interviewer that you can handle an environment that offers diversity.

"In my current role, I work alongside cross-functional, diverse teams regularly. Together, we manage our business and effectiveness. I enjoy the diversity component."

"My current position requires me to deal with all levels of management, not only on a business position ranking level but also with a culturally diverse team of nationalities from more than 135 different countries."

"Due to Covid 19 situation and my company got a big project and they cannot find enough Thai employees so they have developer teams in China, Vietnam, and Singapore."

Many of the management and higher level roles with Talent Plus require a Degree in Business or similar. Please walk me through your post-secondary education.

"I would be thrilled to be considered for a management level position with Talent Plus. Although I do not have many years of experience in this type of position, I have a Bachelor of Arts in Business Management from Walden University online. I graduated with a 3.6 GPA. I am very proud of this grade because I worked full time during my studies and still graduated top of my class."

Your post-secondary background is on your resume. However, the interviewer is asking for you to go into further detail on your experience. This is a great time to brag a little bit about any scholarships, awards, or accolades you may have received during your post-secondary studies. Be sure to discuss how your education has prepared you for a position with Talent Plus.

"If you do not have a formal post-secondary education, share how you have gained experience and plan to build your knowledge.For example: "I did not have the opportunity to attend University. However, everything that I have learned on the job has been incredibly valuable. I would be thrilled to join your management team down the road, so if you feel there are gaps in my knowledge, I would be happy to consider attending any required classes or workshops."

"Sorry about this, I have only Bachelor's Degree in Information Technology with GPA 3.14."

At Talent Plus, we value continued education and training. Tell me about your education.

"I am a big believer in post-secondary education. It adds a lot of value to those newer to the workplace. My post-secondary education was in Communication and Journalism. The courses in this program helped me to develop stronger business relationships through professional correspondence. I also learned persuasive writing skills, which have proven to be incredibly helpful when working on client proposals, and in negotiations."

The interviewer wants to know how your education has prepared you for this job. A few highlights you can focus on are relevant topics you learned while attending your courses. In your response, explain how they will help you in this new role. Feel free to also share some of the most exciting things you learned.Some ideas for you:- If you have experience working on group projects, share how you improved your listening and communication skills when working on a challenging project. - If you learned a new type of software or how to work a kind of equipment you will need to know in this new job, talk about what you know and how you will apply this new knowledge.While attending post-secondary studies, you likely learned some core skills that would be transferable to any position. Think about what you learned in your highest levels of education and how that knowledge applies (or will apply) to your work. Some of these skills could include: - Time Management - Creative Thinking - Proposal Writing - Public Speaking - Presentation Building - Independent Learning - Academic Research - Self-Motivation

"I have a B.A. in English and Spanish. I graduated with a 4.0 from ABC College, and I also worked full time while going to school. I learned in my courses, but I also learned time management skills and how I work best under pressure. Academically, I refined my writing skills as well as gave a keynote presentation to several hundred attendees, thereby working on my public speaking and presentation skills."

"Currently doing my master's degree in Food Safety Law. Certified internal auditor in ISO 14001 and 9001 management systems. Hold various Public Health-related certificates, including ten years experience in Public Health Audits. I further hold a diploma in web design, attended management college, and completed a course in Environmental Microbiology at Emory University."

"I have a bachelor's degree in Information Technology faculty with a GPA of 3.14.After that, I gain my knowledge from the job that I work with."

At Talent Plus, we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

"I understand that most business coming to Talent Plus is related to human resources consulting and talent management. I have about four years of dedicated HR experience. The remainder of my work experience is with a wide range of clients and industries focused on recruitment. I feel that these experiences have equipped me very well for a position such as this."

In the commercial services industry, your experience with clients may be widespread. Talk to the interviewer about any particular industry to which you may have more exposure. If you have a specialty - now is the time to discuss your expertise. Also, make sure you are familiar with the services Talent Plus provides so your response is aligned with what they need and offer. Whether you have experience in the same industry as Talent Plus or not, be sure to appear confident in your capabilities.

"I have the most experience in HR within the healthcare industry. Approximately 15 years, in fact. I believe this experience will benefit me in this role with Talent Plus because I am well versed in best practices and protocols in one of your strongest client niches; healthcare."

"Entertainment, Hospitality, Food, and Beverage Operations, Culinary Arts"

"I have the most experience in software sales such as restaurant technology, HR/Payroll software, and operational risk management software."

"Credit Card system for Issuer on Cardlink Product."

We have a wide range of services at Talent Plus. Have you ever used any of our services?

"I have not personally used your talent management services; however, I have friends who have used Talent Plus for their business needs, and their reviews were always positive! They said you are great at identifying talents in people and maximizing their workplace performance."

The interviewer wants to know that you are well aware of the services offered at Talent Plus and whether or not you have used them previously. Discuss with the interviewer any exposure you have had to the company. Keep your response positive and lighthearted.

"I have been a customer of Talent Plus before, yes! My current company consulted with you to map out our talent bench and strategy. My experience was very comfortable, and everyone was professional. This experience is one of the reasons why I applied for this role. I want to work for a company that has high standards, and I know first hand that you do!"

"No, I have not, to be honest. But a majority of my colleagues have and have had great things to say about your company."

"I have not personally used your products or services. What I know about your organization is what was listed on your website."

"Never, this is my first time."

Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

"I realize that I may not check off all of the boxes for this position; however, I can assure you that I am a rapid learner. I am missing experience in SAP, but I am well-versed in Salesforce CRM. I think that I can pick up the required knowledge quickly."

Most job descriptions will have a long list of requirements. Hiring managers are aware that finding a candidate that checks ALL of the boxes can sometimes be impossible. If you are missing some of the 'nice to have' or even the 'must-have' skills listed in the job description, do not fret! Be open about your shortcomings and discuss with the interviewer how you plan to compensate for those.

"I bring full dedication to learning and mastering any skills I do not currently have. I will compensate for any lacking skills through additional research. Also, I am happy to take any coursework that you feel would help."

"Putting in the extra time to read and learn from materials available, listening to my peers from their experiences, and putting in the effort to self educate myself. I won't be shy to ask for guidance and will speak up if any help is needed."

"When it comes to the skills that I have for the job, I will excel in those. I am willing to work hard to fulfill the missing skills, and asking questions and growing is extremely important."

"I'm quite a fast learner. If you have some training courses and mentor for me, it can help me to fulfill these missing skills."

Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

"Although my background is not in human resources or talent management, I have worked with many clients who have been in your industry. I bring excellent transferable skills that qualify me for this position. These skills include my advanced abilities in talent retention, data analysis, as well as my proven background in team leadership."

There are many ways to be a fit for a position, even though you do not come with direct industry experience. Think about the variety of skills you have and how those can benefit another employer, despite the industry. These are your transferable skills, and they can include sales abilities, customer service experience, and software capabilities, and more. Describe your transferable skills to the interviewer in a way that aligns with the needs of the position and Talent Plus.

"I bring many transferable skills to this position and industry. My talents and skills revolve around helping people and making companies profitable. Customer service, problem-solving, and data analysis can cross any industry, and I am a pro at all three."

"Although I have not been involved with statistics in any previous positions, I have extensive prior experience in all departments of the organization, such as culinary arts, food and beverage operations, restaurant management, and housekeeping. I also majored in entertainment technology in college. My skills in leadership and dealing with authorities will transfer well into this position."

"I love working with people. Making a customer feel at ease and doing whatever it takes to make them happy matters. When I am the customer, I know how good it feels, so I try my best to reflect that to them."

"I'm a quick learner and have good solving skills so I think these two qualifications can help me to transform into the new industry."

At Talent Plus we have many local competitors. In your opinion, what makes us stand out from the crowd?

"After researching Talent Plus, I found that you stand out from the many ways that you give back to your community. Your Chairman reads to kids in costume on Halloween, you have Christmas celebrations where you give back, and you even have Freedom Fest! These factors make your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact and creating a great work environment."

It is crucial that you research Talent Plus before your interview and be sure to learn about their business landscape. Learn who their competitors are and what the customers are saying online. Check out some favorite review sites to get an idea of what the public says about Talent Plus vs. their competitors. Keep your answer positive and complimentary.

"I believe that Talent Plus has superior services and products. Your competitors seem to scratch the surface with some, but your offerings are so much more robust such as the fact that you offer services from front-line staff to complete cultural development program options."

"My existing company is utilizing your team to profile the best of the best, and for me, that says it all...we always go for the best. Your business ethics and support are evident in the talent acquisitions made in some key positions within our firm."

"You have a good service that fit customer requirement."

Do you fully understand what we do at Talent Plus?

"From my understanding, the primary service offered by Talent Plus includes talent management services for businesses to grow their customer satisfaction rates, increase productivity, reduce turnover, strengthen employee engagement and sustain excellence and profitability. You service large businesses in sectors such as healthcare, hospitality, retail, automotive and more. Without your services, many businesses would suffer."

Questions such as these are why it is essential that you research Talent Plus before your interview. Dive deep into what they do, learn who their competitors and clients are, and the impact their services have on their customers. Keep your answer as brief as possible and ask for clarification if you need it.

"I feel that I have a good understanding of what you do at Talent Plus based on my research online and on your website. I know that you work with various clients, spanning industries such as healthcare and retail, to improve their talent management strategies. With that said, I would love to hear more about it from your perspective."

"From looking online, I understand that you work with a variety of clients and different groups to improve their talent management goals and place the right persons in positions for long and short-term benefits for the company and the individual."

As a manager, who has been your greatest influence? Describe a person that has defined what type of leader you wish to be.

"The greatest influence in my career has been one of my professors from my university. Mr. Smith was my professor of Business Ethics, and I connected well with his teaching style. His teaching style was very personable and always encouraging. Even after graduating from the university, we kept in touch, and he has greatly influenced my coaching, teaching, and leadership style."

The interviewer would like to know if you have had an influential mentor in your management career. Talk to the interviewer about what type of influences have shaped your management style.

"The first CEO I reported to has been a tremendous influence on my career. That person helped shape my work ethic and passion for business early on, which has helped me become a better business partner along the way in my career. I wish to be fair, demanding, and supportive but also someone who cares about the customers and cares about our people."

"My GM is in Sacramento. He was a visionary and risk-taker. He has a strong focus on talent, accountability, and guest experience."

"My belated Boss taught me to be patient when frustrated, silent when listening, and honest when talking."

"My last boss was someone I honestly looked up to and admired. He started with nothing and worked extremely hard with failed businesses to using those failures not to bring him down but to make him keep trying harder. He is now incredibly successful and influential to me. He manages people respectfully and is always willing to hear people out. I have always strived to be a good listener and try to put myself in someone else shoes."

"- Can support the team when they have questions and problems - Reliable- Have the power to defend and protect the team"

Tell us about a time where you had to coach others on the job. What is your coaching style?

"In my previous role as a Senior Manager, I used a coaching leadership style when leading employees who were interested in pursuing management roles. With proper guidance and constant communication, I helped them identify the areas they were strong in and the areas that needed to be developed more when faced with challenges. They were very receptive to this approach because it is more collaborative and includes their input when making decisions. I also encouraged them along the way."

Executive coaching is one of Talent Plus's highly sought-after services. Share with the interviewer your approach to coaching others. You can also review Talent Plus' website to learn about their coaching services and how your skills and experiences align.Your response should include some of the following factors:-how you motivate others -leveraging strengths -improving weaknesses -identifying talents and skills -communication -guidance

"I've had to coach others on the job when training new employees. Because I know how overwhelming a new job can be, I am always patient and willing to answer any questions that may arise. I also welcome their feedback when it comes to new ways of doing things which I think is appreciated by them."

"First, I will try to know the others, what are their strong point.After that, I share my experience and show them."

How did you maintain a good relationship with your most recent boss?

"My current boss is a very particular individual. Over the years, I have taken the time to understand her preferences, her stress triggers, and what she enjoys seeing in my work. I find that if I stay one step ahead and maintain a positive attitude, we can work productively together."

The interviewer wants to know that you can maintain a harmonious relationship with those who are considered your leaders. If your relationship with your boss wasn't fantastic, share your efforts to make it better. Here are some suggestions: - Try to understand what your boss values the most - Keep your cool, even when you want to lose it - Anticipate their needs and stay one step ahead - Take leadership opportunities to show your worth - Adapt to their preferences Some basic ground rules for a stable working relationship with your boss are open communication, proactive listening, and not taking things personally. Discuss the ways that you cultivated a healthy relationship with your boss.

"I value having a strong working relationship with my boss. I want to learn what they do and take on as much work to help our team as possible. I scheduled regular update meetings with my boss and went the extra mile wherever I could."

"Open communication, I anticipate his needs in advance and stay ahead of his deadlines. We had an open and trusting relationship and shared both positive and negative experiences. I took opportunities to show leadership and ownership of projects to carry some weight and lighten his workload."

"I find it extremely important to understand my bosses' expectations and work hard to achieve those expectations. My boss respected me when I gave him some insight into things I thought, as a company, we could improve on. I tried to maintain the attitude of not taking things personally and working hard to improve upon the small critics my boss would give me."

"Normally, I don't want to be close with my boss much but I just show them what I can do or my work quality after that when they ask me to do anything, I try to accept all the requests. And I just talk to my boss when they start a conversation first except when I have a problem."

How do you determine priorities when you have multiple projects due?

"I will determine which project requires my attention by the number of hours we are behind and then the project size. I am comfortable delegating tasks when needed, but I am also aware that these times will require additional hours. With good time management and using the right calendar tools, there has never been a time where I missed a deadline."

The interviewer wants to learn how you prioritize your work. When you feel torn between multiple projects or tasks, share how you decide which one needs your attention the most. Assure the interviewer that you can be diligent when assessing your priorities and making sure deadlines are met.

"Assuming that the projects have different stakeholders, I interview each to determine the value of increased productivity, morale or revenue, decreased costs, and the overall impact. Using this information along with their proposed deadline is how I prioritize my work."

"I triage based on; 1. does it improve revenue (increase top-line or reduce cost) 2. have a positive and lasting impact on the guest experience 3. ease of execution."

"I prioritize by the deadline, using calendar time blocks to complete tasks and meet deadlines and revisit other items pending as time permits in between priorities and meetings or at the end of the day. I always try to clear my inbox and task reminders for any future projects."

"All production cases are the first priorities after that I will check the timeline and how critical that task is.if they are the same, I will ask my boss what they prefer me to do first."

Strong time management is important at Talent Plus. How do you manage your time, even on the busiest days?

"I manage my time by exercising the idea of 'time-blocking.' This approach means that I won't incessantly check my email; instead, I will allow myself to return emails in 30-minute time blocks, four times per day. Setting calendar alerts and personal deadlines for myself has also helped a lot."

The interviewer would like to know more about the types of tools you use to stay on task and meet deadlines. Discuss how you prioritize when everything demands your attention at once. Think about how you manage your projects and daily tasks and how those will help you succeed in your role with Talent Plus.

"Very carefully! I prioritize deadlines and work that need to be done. Then work backward from there. When necessary, I utilize my resources and team to pitch in and contribute."

"I manage my time with 30-minute time blocks on my calendar allowing the required focus based on the top priorities for the day. I also utilize tasks that flag items that may be required from a past activity to ensure that actions are completed."

"Normally, I will think about tomorrow or maybe in the morning before I start working. What I have to do today and which tasks are most important, will be the first thing I do."

Tell me about a time when you used good judgement and logic to solve a problem.

"Just yesterday, I had a customer who was upset because our sales associate would not refund a service that the customer had already used in full. She was outside of the 14 days return policy as well. I am the manager, so I stepped in to alleviate the situation. By showing the customer that I could meet her in the middle, she was able to calm down and reason with me. I did not refund her the full price; however, I offered her a $25 service credit. I know this will cost my company mere dollars, and in the end, I had a happy customer again."

The interviewer wants to hear about a situation where you used good judgment to solve a work-related problem. Be sure to showcase your logic and reasoning abilities. Share a brief overview of the problem, discuss the pros/cons of each decision you could have made, and tell the interviewer why the solution you chose was the best.

"I had a customer who was unhappy with his purchase (the service in question cost over $20k). He then was unhappy with how the arbitration process was heading. Although my team all said just to let him be and have him work with our Director of Operations to resolve the issue, I knew that I could lose a customer over a one-time issue. I mediated the call, allowed him to air his grievances, and assured him that we would work together to solve the issue."

"During an inspection, a food waste bin was found unattended. The team explained in various ways why the bin was unattended, which led to an unnecessary argument with the inspector. I asked what the issue was when I arrived, and the team tried to explain the same to me. I solved the problem by putting a lid on the bin, which addressed the inspector's concern and ended the debate."

"I was managing an event, and a customer was agitated that one of our workers could not sell him three tobacco cans that day because it was against our regulations. The event was three days long, and I stepped in and met him in the middle and said if he came back for each day and bought one can, I would provide him with a free sample daily. He left content and happy."

"Last time another system didn't send an input file to my system and that file is about transferring money to a customer. But we didn't know when the file was sent but the Corebank system had been waiting for us too and another system could not delay anymore before it will impact the time to start the server. So we made a decision to not wait and let it have some impact on the customer, So Corebank can start the server on time."

What are your salary expectations?

"Currently, I earn a base salary of $45,000 per year plus a potential 20% annual bonus. Last year my earnings were $52,000, and I would like to stay in the same range or slightly higher."

The best way to discuss your salary expectations is to use your current earnings as an example. Be open and honest. Transparency is the best choice when salary-based questions arise.

"I am currently making $100,000 per year with two bonus opportunities. I am looking for compensation that is aligned with the role and provides an opportunity for growth."

"Now my current salary is $4600 per month with extra bonus of 1-3 months up to the performance of that year. So I expect at least $10,000 per month because I have to relocate to Singapore and it would be great if there are extra bonuses."

We value accountability at Talent Plus. If a customer sent a formal complaint about an interaction with you, how would you handle it?

"I understand that Talent Plus has put a lot of work into building these long-term client relationships. If one of your clients complained about my communication with them, I would take full responsibility for my actions and issue an apology. I would also be open to feedback to avoid future incidences. Rest assured, in my 15 years of employment, I have not had any clients complain to my employer about my work ethic or delivery of service."

Assure the interviewer that you are a person of integrity who will take responsibility for any shortcomings in the workplace. Briefly explain to the interviewer that you will handle Talent Plus customers with great care.

"Constructive feedback is difficult to swallow at times, but it's helpful for me to remember that everyone receives constructive feedback from time to time. I will always do what is required of me to renew a client relationship."

"I would acknowledge the interaction with the customer and try my best to recall the conversation to understand better what went wrong and how I can do better should similar conversations come up with others. I would also call the customer and apologize and then rectify the mistake by turning the experience into a positive outcome."

"I will apologize to them first and I will accept their feedback and improve to not do it again next time."

What kind of people do you enjoy working with?

"I best enjoy working with individuals who are driven, positive, energetic, and take accountability for their work. I do have the ability to work with a large variety of individuals; however, these are the ideal traits I would like to see in future colleagues."

Talent Plus believes that every person has talent. They say 'Talent's expression is dependent upon the opportunity to express it. Talent Plus's goal is to help its clients and their employees express this talent to the mutual benefit of the individual and organization.' Culture fit is a critical factor when looking for a new position. Talk to the interviewer about the types of personalities that you best work with. Be sure to remain positive and avoid using this as an opportunity to speak poorly of previous colleagues.

"Some other great characteristics of co-workers: - Encouraging - Helpful - Engaged - Positive - Hard-working - Punctual - Reliable"

"Most people are interactive, willing to learn, motivated, and are not afraid to try. I also like the opportunity to bring the shy guy out of his shell at his own pace without making him feel uncomfortable or placed on the spot. With guests, the more difficult they are, the more I like to work with them to resolve their complaints."

"As a rule, I like to work with people who complement me, bringing strength to one of my less dominant talents. I'm focused at work (a taskmaster), so I like to have someone on the team who brings fun or maybe a little humor to the task at hand. I also believe in having similar values. They must have high integrity."

"I like to work with people who enjoy working hard but can also do it with ease. Having good relationships with your coworkers is important, so treating each other with respect and kindness matters a lot to me."

"- Clever and Work smart - Know their responsibility"

When have you contributed to an effort to obtain a corporate goal?

"My most recent employer had an extreme interest in giving back to the community. So much so that we, as a group, logged our volunteer hours, and it was treated as another KPI. We would review our community contributions quarterly. Our goal was always to hit a minimum of 500 volunteer hours per quarter, which meant that everyone would volunteer one day per month. It was a great initiative and one that I happily participated in."

The interviewer wants to know that you will be a valuable team member. Engaged employees are always the most productive. Assure the interviewer that you are capable of being an involved team member by assisting in some way to the end goal of the corporation.

"Every day! The corporate goal is always my primary driver in my current position. To be successful in my position, I need to always be in tune with what my employer is trying to achieve and be an active participant."

"My ex-company always set the KPI for the team about the revenue for each year so we had to deliver the projects to the client to gain the money."

How do you build trust with your clients?

"One of the best ways I've been able to build trust with clients is by asking questions, listening to their needs, and learning about their industry. This shows my client that I am committed to meeting their needs and learning more about what they do so I can offer the best solutions."

Before establishing any business relationship with a potential client, there must be some level of trust involved. This is the foundation of a client relationship and how Talent Plus earns its good reputation in the industry. The interviewer wants to know how you build trust with your clients. Describe how you build trust and rapport with your clients.

"I build trust with my clients by being responsive, offering open and honest communication, and by partnering with them to meet their needs. I also review their company information, website and will even visit their sites to learn more about them, so I have a clear understanding of their pain points and needs."

"-help them to solve the problem fast-answer their question quickly -deliver the project on time with quality"

Talent Plus Interview Questions

Go Back

1. When a problem arises, what is your first reaction?
2. At Talent Plus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?
3. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?
4. Rate your communication skills from 1-10 with proper examples backing your given rating.
5. Sometimes the services and packages offered at Talent Plus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?
6. Tell me why you are the right fit for Talent Plus and this position.
7. Due to the nature of Talent Plus' business and services, we may ask that you complete a full background check. Are you willing to comply?
8. At Talent Plus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?
9. How would your clients describe you?
10. Tell us about your customer service experience.
11. Customer service is our top priority at Talent Plus. What is your customer service philosophy?
12. At Talent Plus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?
13. If you had $50,000 to build your own business, what would you do?
14. Talent Plus values philanthropy and community giving. How do you choose to give back to others?
15. Outside of work, what type of creative activities do you like to pursue?
16. We value diversity at Talent Plus. When have you worked among a diverse group of people?
17. Many of the management and higher level roles with Talent Plus require a Degree in Business or similar. Please walk me through your post-secondary education.
18. At Talent Plus, we value continued education and training. Tell me about your education.
19. At Talent Plus, we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?
20. We have a wide range of services at Talent Plus. Have you ever used any of our services?
21. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?
22. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?
23. At Talent Plus we have many local competitors. In your opinion, what makes us stand out from the crowd?
24. Do you fully understand what we do at Talent Plus?
25. As a manager, who has been your greatest influence? Describe a person that has defined what type of leader you wish to be.
26. Tell us about a time where you had to coach others on the job. What is your coaching style?
27. How did you maintain a good relationship with your most recent boss?
28. How do you determine priorities when you have multiple projects due?
29. Strong time management is important at Talent Plus. How do you manage your time, even on the busiest days?
30. Tell me about a time when you used good judgement and logic to solve a problem.
31. What are your salary expectations?
32. We value accountability at Talent Plus. If a customer sent a formal complaint about an interaction with you, how would you handle it?
33. What kind of people do you enjoy working with?
34. When have you contributed to an effort to obtain a corporate goal?
35. How do you build trust with your clients?

Talent Plus Interview Questions

1. When a problem arises, what is your first reaction?

2. At Talent Plus, we look to hire those who will be a long term fit. Where do you see yourself 5 years from now?

3. Tell me about a time when you took charge of a meeting. Was the outcome a positive one?

4. Rate your communication skills from 1-10 with proper examples backing your given rating.

5. Sometimes the services and packages offered at Talent Plus can be confusing to new clients. How do you explain complicated concepts to those who may not understand?

6. Tell me why you are the right fit for Talent Plus and this position.

7. Due to the nature of Talent Plus' business and services, we may ask that you complete a full background check. Are you willing to comply?

8. At Talent Plus we seek to hire those who think outside the box. When was the last time you made a suggestion for workplace improvement? What was the outcome?

9. How would your clients describe you?

10. Tell us about your customer service experience.

11. Customer service is our top priority at Talent Plus. What is your customer service philosophy?

12. At Talent Plus, our primary work is to cater to other businesses. What do you foresee as the biggest challenge working in the commercial services industry?

13. If you had $50,000 to build your own business, what would you do?

14. Talent Plus values philanthropy and community giving. How do you choose to give back to others?

15. Outside of work, what type of creative activities do you like to pursue?

16. We value diversity at Talent Plus. When have you worked among a diverse group of people?

17. Many of the management and higher level roles with Talent Plus require a Degree in Business or similar. Please walk me through your post-secondary education.

18. At Talent Plus, we value continued education and training. Tell me about your education.

19. At Talent Plus, we provide services to a wide range of businesses. Which industry or business type do you have the most experience with?

20. We have a wide range of services at Talent Plus. Have you ever used any of our services?

21. Looking at your resume, it seems there are certain skills necessary for this position that do not stand out. How do you think you will be able to compensate for these missing skills?

22. Considering your background is in an industry different from ours, what skills and characteristics do you have that qualify you for this position in this industry?

23. At Talent Plus we have many local competitors. In your opinion, what makes us stand out from the crowd?

24. Do you fully understand what we do at Talent Plus?

25. As a manager, who has been your greatest influence? Describe a person that has defined what type of leader you wish to be.

26. Tell us about a time where you had to coach others on the job. What is your coaching style?

27. How did you maintain a good relationship with your most recent boss?

28. How do you determine priorities when you have multiple projects due?

29. Strong time management is important at Talent Plus. How do you manage your time, even on the busiest days?

30. Tell me about a time when you used good judgement and logic to solve a problem.

31. What are your salary expectations?

32. We value accountability at Talent Plus. If a customer sent a formal complaint about an interaction with you, how would you handle it?

33. What kind of people do you enjoy working with?

34. When have you contributed to an effort to obtain a corporate goal?

35. How do you build trust with your clients?