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TPG Telecom Limited Interview
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29 Questions and Answers by Ryan Brown
Job Interviews     Companies     Business     Communication Services    

Question 1 of 29

We value communication at TPG Telecom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.

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Answer Examples

1.

We value communication at TPG Telecom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.

On a scale of 1-10, how skilled are you in communication? Why did you choose that particular rating for yourself?

Ryan's Answer #1

"I rate my communication skills as a 9/10 as I will, on occasion, have times when I am not as clear as I would like to be. My supervisor and co-workers will attest to my clear and concise communication skills. Because I am an open leader, my team will let me know if I need to clarify anything."

Ryan's Answer #2

"I will rate myself an 8.5 because I consider myself a strong communicator. It is the foundation of all success in business. I am always striving to be a better communicator, so I leave the rest of the scale as an aspirational measure."

2.

What experience do you have using team-based messaging applications?

There are many options for communication software and messaging applications. Give the interviewer a brief overview of the applications you are experienced in and assure them that you can learn their internal system, should it be new to you.

Ryan's Answer #1

"I have used a variety of team-based messaging applications. I am best versed in Slack and Freedcamp. No matter which system you use I am sure that I can pick it up very quickly."

Ryan's Answer #2

"I do not have a lot of experience with team-based messaging applications besides MSN Messenger years ago. I do pick up on technology quickly and have no concerns when it comes to my ability to learn. What team-based messaging applications do you use at TPG Telecom Limited?"

3.

Give me an example of a time when you had to troubleshoot to solve a problem?

Troubleshooting is like reverse engineering - it takes skill, effort, and patience. You have to understand the problem to know how to work backward from it to find a solution.
Knowing how to solve problems with technical equipment is always a solid skill, and a great way to demonstrate your example. Show that you are insightful in your approach.

Ryan's Answer #1

"Last week, while working in our new SAP system, I was receiving a repeated error. I entered in a few different codes, but that didn't solve the issue. I then did a hard reset on my system. Then, I referred to the user guide for additional suggestions. It took a little time and patience, but I was able to resolve the issue without calling the support line and waiting on hold."

Ryan's Answer #2

"We do not have an IT department in my current office so whenever an issue arises, I am the person that my team calls. Troubleshooting is fun for me - it's like a new challenge every time. Google and IT related forums are often my best friend!"

4.

Would you say you are a better verbal or written communicator?

In which manner do you prefer to communicate - written or verbal? Discuss your preference with the interviewer and support your answer.

Ryan's Answer #1

"I prefer verbal communication because I feel that with written communication, a lot can be misread due to lack of tone, fluctuation, expression and body language. I will always choose a face to face conversation whenever possible."

Ryan's Answer #2

"I do not lean one way or another when it comes to verbal or written communication. Both are equally important to me. If I have to choose just one, I will choose written communication as one can always look back on written communication for reference."

5.

How would you describe your written communication skills?

Being a clear communicator, in written form, is a crucial skill to master. Have you taken any courses in communication and writing? Are you confident in your written communication skills? Talk to the interviewer about your written communication abilities and support your answer with a brief example or story.

Ryan's Answer #1

"I would describe my written communication skills as very strong and would rate myself as a 9/10. I have always had a penchant for writing and have taken university courses related to communication, writing, and journalism."

Ryan's Answer #2

"My written communication skills are solid. I often utilize written communications as a follow up to verbal communications. They provide a great resource for associates to go back to and reference, plus might answer any questions that come up along the way."

6.

When a major problem arises, what is your first reaction?

The interviewer wants to know if your reactions to problems reflect maturity and professionalism. How you react will significantly determine how you fit with their existing team at TPG Telecom Limited.

Perhaps your computer crashes and you realize you may have just lost all of your hard work. Or maybe you are limited on time and have a deadline rapidly approaching. Demonstrate to the interviewer that you take a very methodical approach to problem-solving, rather than reacting in an impulsive way when a problem occurs.

Ryan's Answer #1

"When a major problem arises, my first instinct is to take a step back and absorb what just happened. I then go into 'brainstorm' mode, jotting down potential ways to resolve the issue. From there, I can generally use a pros and cons list to determine the best course of action for a fast and amicable resolution."

Ryan's Answer #2

"I have taught myself to become much calmer with my first reactions when problems arise. Now, I will step back and review my options for solving the problem rather than allow myself to become frustrated."

7.

We appreciate innovative thinking at TPG Telecom Limited. When have you created a new product or service?

Using your creative mind, have you ever introduced an employer to a new product or service opportunity? Talk to the interviewer about a time when you have created a new product or service.

Ryan's Answer #1

"In my previous role I was fortunate enough to introduce my company to the idea of a gold level service where, in addition to our general customer service, we added on additional options. Our customer base responded very positively, and we kept the program running for a few years."

Ryan's Answer #2

"I am newer to my career, so I have not had a lot of opportunities to create a new product or service in the workplace. In my personal life, a lot of my neighbors have pets. I started a neighborhood dog walking, sitting, and vacation service when I was in high school. It was highly popular in the summer. I made some money and helped my neighbors enjoy their vacations. Plus, I love animals."

8.

Tell me about your experiences giving presentations in front of large groups.

Public speaking can be intimidating so assure the interviewer that you are capable of communicating well in front of large groups. Have you taken any courses or training in public speaking? Perhaps you have so much experience that it comes second nature. Assure the interviewer that you are capable of giving presentations should it be required in your role with TPG Telecom Limited.

Ryan's Answer #1

"In my last two roles I have been responsible for regularly presenting to my team of 43 staff as well as to our entire warehouse team of over 200. I have taken a couple of Toastmasters sessions which helped a great deal. I am a confident public speaker."

Ryan's Answer #2

"I do not have a lot of experience in presenting to large groups. Perhaps, 4-6 people at most. I am a confident public speaker and am sure that I could present in front of many people."

9.

Tell me about a time when you undertook a project that demanded a lot of initiative.

This interview question allows you to demonstrate your ability to be a self-starter. Show the interviewer that you are a motivated individual by telling the interviewer about a specific time that you took the lead. Include details of your project timeline, which you led, or what you had to teach yourself for the project to be successful. Be sure to complete your answer by telling the interview what the outcome was.

Ryan's Answer #1

"We recently had a major inventory count requested of us by the corporate head office. At the time, our Manager was away on holidays. No one quite knew where to start or who should take the lead. I took the initiative to lead my co-workers through the inventory project. I taught myself the tracking software in a short amount of time and created a schedule for the inventory counts, so everyone knew what was expected of them. We completed the project three days ahead of schedule! It was a great success."

Ryan's Answer #2

"We recently switched over our entire leadership team during the process of changing over our team's compensation plan. I took the initiative to manage the culture during this time by reaching out to all associates individually to gain their feedback on what compensation they would like to see in our change. I explained some possible options and gained their feedback on the new leadership team. This, with the day to day responsibilities, demanded strong time management and initiative. However, it leads the associates through a seamless compensation transition while gaining strong feedback on leadership changes."

10.

Tell me about a time when you improved communication between yourself and a co-worker or client.

Possessing the skills to improve communication in the workplace is a very valuable asset. Talk to the interviewer about your ability to enhance communication in the workplace. Be sure to tie in how your skills will benefit TPG Telecom Limited.

Ryan's Answer #1

"In my current position I have one particular client who was an exceptionally brief communicator. If I asked two questions, he would answer just one. I learned quickly that he would not acknowledge anything for which he did not have a direct answer. I began to ask him questions in a different way. For example, I would say 'Do you have an answer for me on question X?' and he would say yes or no. We would then go from there. This method was an effective form of communication for that particular client. I have a few approaches that will be useful when working for TPG Telecom Limited."

Ryan's Answer #2

"I had a client who often missed email updates. It caused us to cross our wires a few times. I suggested that we book a quick call every week to review any outstanding areas that need to be addressed. This process worked well for us, and I believe it would work we will TPG Telecom Limited as well."

11.

Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.

On occasion, mistakes will happen, and communication will be broken. Talk to the interviewer about a time that this occurred in the workplace. How did you resolve the situation?

Ryan's Answer #1

"I recall one instance where I misread an email from one of my subordinates. The punctuation was incorrect, and I read it in in a dire tone rather than in a positive one, as it was intended. After a tense conversation, the employee clarified her intention, and it seems I was mistaken. She and I agreed to exercise verbal communication on a regular basis to avoid a similar situation from happening again."

Ryan's Answer #2

"We recently had a missing link in communication to one of our vendors, who we signed on to provide a large service. They were not aware of a change in the agreement which cost the company wasted time, resources and money. We were able to identify the breakdown in communication and change the process to ensure it does not happen again."

12.

Tell me about a time when your communication skills greatly benefited your team.

Strong communication skills are required to be an effective leader. How have your communication skills helped your team in the past, and how will they help the team at TPG Telecom Limited?

Ryan's Answer #1

"My team is made up of great communicators whom I have trained to take every piece of information and break it down into the simplest factor. This approach has greatly reduced in-house issues related to communication."

Ryan's Answer #2

"We recently rolled out a large organizational change. I took a very transparent approach to communication throughout the process. I asked the team for feedback and buy-in early in the process. We discussed some challenges that could be expected. Therefore, when the time came to roll out the change, there were very few surprises. It was a success!"

13.

At TPG Telecom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?

The interviewer wants to know that you are capable of taking calculated risks in the workplace and that you understand the difference between a calculated risk and a risky choice.

Think of a work-related risk, like trying out a new idea to solve a problem. You may even take on a new responsibility that you're not trained in, which is a little bit of a risk. Give an example that shows you are thoughtful and strategic when taking risks. Do you weigh the pros and cons first? Are you considering how it will affect others? Do you consider the company's bottom line? These are all things that the interviewer will be looking for in your answer.

Ryan's Answer #1

"Last month I took an unusual risk by taking an outside sales call when I am an inside sales employee. My client asked me to meet him because he had some additional business he was thinking of giving our company, but he wanted to make sure we had strong rapport before he handed the business over. I met him in person, and we got along so well that he gave me an additional $1M in annual business. I knew it was a risk because my boss preferred that I stay on inside sales accounts but I knew the reward was greater than the potential risk, so I took it. Well worth it!"

Ryan's Answer #2

"I certainly took a risk by leaving my strategic account management position to take an entry sales position in another organization. While it was risky, I wanted to get into sales and a startup environment. My family thought I was nuts. It worked out great, as I got basic sales experience, and then was promoted within months and have since been headhunted out of that position to a strategic senior account executive role."

14.

What do you know about the culture at TPG Telecom Limited?

Company culture and fit is a significant factor when considering a career move. Assure the interviewer that you have put thought, research, and consideration of how the company culture at TPG Telecom Limited will work for you.

Ryan's Answer #1

"I have researched TPG Telecom Limited through your social media channels, and on glassdoor.com. Your employees have great things to say, and overall it seems that you have fun while you work. I am looking forward to joining an organization, like yours, that is upbeat and thoughtful with an eye on helping the community at the same time."

Ryan's Answer #2

"I read many positive reviews online about the organization level and culture at TPG Telecom Limited. You offer great incentives to keep people motivated, and it seems to be the type of fast-paced environment that values innovation and performance. My type of place!"

15.

How do you handle a situation where your supervisor does not properly communicate information to you?

You cannot force others to communicate with you in a way that you would always prefer. Talk to the interviewer about a time that you have handled a supervisor who does not correspond with you in a way that you like. The way you answer this question will also set the stage for how you wish to be communicated with should you join TPG Telecom Limited.

Ryan's Answer #1

"Whenever I have had a supervisor who does not properly communicate with me, I try to learn their style of communication and emulate it. Sometimes you have to relate to others in their own style to be understood."

Ryan's Answer #2

"There are times in business when this happens. I make sure I regroup with the supervisor to explain the strain a gap in communication causes on the team. I then go into mending mode, ensuring the information that needs to be communicated gets disseminated out to the team."

More Interview Q&As
Explore expert tips and resources to be more confident in your next interview.
Behavioral
Common
Phone
Tough
Leadership
All Interview Topics
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Suggested Career
Interview Q&As
Continue practicing by visiting these similar question sets
Sales
Marketing
Electrical Technician
Line Worker
29 TPG Telecom Limited Interview Questions
Win your next job by practicing from our question bank. We have thousands of questions and answers created by interview experts.

Interview Questions

  1. We value communication at TPG Telecom Limited. Rate your communication skills from 1-10 with proper examples backing your given rating.
  2. What experience do you have using team-based messaging applications?
  3. Give me an example of a time when you had to troubleshoot to solve a problem?
  4. Would you say you are a better verbal or written communicator?
  5. How would you describe your written communication skills?
  6. When a major problem arises, what is your first reaction?
  7. We appreciate innovative thinking at TPG Telecom Limited. When have you created a new product or service?
  8. Tell me about your experiences giving presentations in front of large groups.
  9. Tell me about a time when you undertook a project that demanded a lot of initiative.
  10. Tell me about a time when you improved communication between yourself and a co-worker or client.
  11. Tell me about an error or mistake you made because of a breakdown in communication from you or one of your team members.
  12. Tell me about a time when your communication skills greatly benefited your team.
  13. At TPG Telecom Limited, we value calculated risk. When have you taken an unusual risk in the workplace? What was the outcome?
  14. What do you know about the culture at TPG Telecom Limited?
  15. How do you handle a situation where your supervisor does not properly communicate information to you?
  16. When entering a new job, describe how you build relationships with your new coworkers and supervisors.
  17. How do you handle communicating bad news to a fellow worker or subordinate?
  18. At your current or former place of employment, how important was communication and dealing with others?
  19. At TPG Telecom Limited, we give everyone the opportunity to be a mentor. Have you had the opportunity to teach an important skill to a co-worker?
  20. Work volumes can become very high at TPG Telecom Limited. How do you handle a larger than average workload?
  21. How can TPG Telecom Limited motivate you, as a leader?
  22. If TPG Telecom Limited hired you today, what would you accomplish first?
  23. Do you prefer doing work on a routine day-to-day basis or do you prefer mixing up your routine occasionally?
  24. How often do you discuss work with your colleagues, in order to think up new systems and styles of working?
  25. If you were given a choice, which work related task would you leave for last? Why?
  26. TPG Telecom Limited encourages continued education. Tell me about a time when you took on a new course to study in order to improve your own work performance.
  27. When have you shown a willingness to learn a new method or new approach to solving a problem?
  28. When planning, how often do you create alternative scenarios to help you adjust to changing situations?
  29. What excites you?
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