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TMF Group Interview
Questions

33 Questions and Answers by
Rachelle is a job search expert, career coach, and headhunter
who helps everyone from students to fortune executives find success in their career.

Question 1 of 33

What do you know about our clients at TMF Group and the types of services we offer?

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TMF Group Interview Questions

  1. 1.

    What do you know about our clients at TMF Group and the types of services we offer?

      The interviewer wants to know that you have put some effort into getting to know their business and the types of clients that TMF Group services. You can find this information online by combing through the company website or doing a Google search. Discuss with the interviewer what you discovered during that research. It is okay to ask the interviewer more about the services and clientele at TMF Group as well.

      Rachelle's Answer

      "From what I understand, you provide services primarily to clients within 'ABC Industry'. Your range of services is quite broad which was a big pull for me when applying to TMF Group. Could you tell me a little bit more about your primary client base?"

      Rachelle's Answer

      "I have conducted a great amount of research on TMF Group before coming here today. I believe that your product range is vast and it would attract a very diverse set of clientele. Is this correct? The one service that stood out to me was (name a service) because it offers exceptional value to established business owners and new entrepreneurs, alike."

  2. 2.

    When do you feel your leadership skills are most effective?

      When you have a great relationship with the individuals you are leading, your leadership skills will be the most effective.

      Show the interviewer that you recognize a great relationship starts with clear communication, trust, and honesty. Tell the interviewer that you spend time genuinely getting to know your team.

      For instance, perhaps you like to understand what activities they have going on both inside and outside of work, their kids' names, or if they have any pets. Building a relationship with your team will ensure that you can frequently and genuinely ask them how they are doing. The more comfortable they are, the better chance they will come to you for help in the workplace when they need it.

      Rachelle's Answer

      "My leadership skills are the most effective when my relationship with the employee isn't just a surface connection. I want to have true knowledge of their life and a good understanding of their career goals. When my employees feel confident that I can help them to achieve their goals, they are more likely to be an engaged part of the team."

      Rachelle's Answer

      "My skills are most effective when we face a tight deadline and have to push through. I pride myself on being and an excellent motivator."

  3. 3.

    This position requires a competitive yet collaborative individual. How do you plan to make an impact in your first 90 days with TMF Group while setting a strong groundwork of trust with your new team members?

      The interviewer would like to hear more about your plan of action should you be accepted for the position with TMF Group. Think about the skills gap that you could fill or any internal struggle that TMF Group is trying to resolve by hiring someone like you.

      Discuss the ways you know you will make a fast impact but also address how you will ensure acceptance by your new team members.

      Rachelle's Answer

      "If hired for this role with TMF Group I would want to get to know my team by listening to their suggestions and recommendations for success. I have very strong follow up and up-selling skills that would result in a fast impact on the portfolio that you would be handing off to me. I am a naturally collaborative person, so I am confident that I will create quick results while maintaining strong relationships."

      Rachelle's Answer

      "I plan to make an impact in the first 90 days by being incredibly diligent throughout my training, taking work home to study on the weekends, and getting to know the verbiage used with your clients. I plan to be more than confident in my abilities, so that I can hit the ground running, without any hesitations."

  4. 4.

    We have a healthy yet competitive culture at TMF Group. How do you track your personal successes and metrics? How often do you look at your KPI's?

      When working in the professional services industry, your results matter! No matter your job function, you should always be prepared to discuss your career-related successes. Talk to the interviewer about your recent achievements and show TMF Group why they should hire you!

      Rachelle's Answer

      "My current company offers a very robust tracking system where I can view my current metrics on a daily basis. I check these metrics every day because they measure me against my monthly average as well as the company average. It's important in this line of work to keep up to date on results. By keeping on top of my KPI's, I can improve my performance and results whenever necessary."

      Rachelle's Answer

      "In my opinion, the only possible option is to review my KPI's at the beginning of each day and the end of each day. I track my successes and progress through our company CRM and make a plan every morning related to what I need and want to accomplish. At the end of each day, I assess my progress so that I am prepared mentally for the following days' activities."

  5. 5.

    Tell me about your most significant work experience that relates to this position.

      This question is an excellent example as to why it is crucial for you to review the job description, in detail, before your interview. Have you ever held a similar position to this one? Can you draw any similarities between this role and another job that you have had?

      Rachelle's Answer

      "In my most recent position I had many related responsibilities such as client relationships, customer service, and cold calling. The job descriptions are very similar; however, your role is a slight step up in responsibilities which would provide the growth that I am looking for."

      Rachelle's Answer

      "I am performing a role very similar to this one at my current employer. However, this role would be a step up for me. After years of working in this field, I am ready for the challenge of leading a team."

  6. 6.

    Do you prefer to work in a team based position or individually?

      In which situation are you the happiest and most productive? Talk to the interviewer about your preference when it comes to teamwork or working individually. Be sure to avoid pigeonholing yourself into one particular scenario (IE: I only like to work by myself).

      Rachelle's Answer

      "I have found, in the past, that I work best in an individually driven environment; however, I can certainly be productive in a team-based setting as well."

      Rachelle's Answer

      "I am happy to work either with a team or independently. I truly do not have a preference. Does this position lean to one more than the other, or is there a balanced mix of the two situations?"

  7. 7.

    At TMF Group we seek to hire those who can read between the lines in order to uncover our client's potential needs. Give me an example of how you have successfully done this.

      The interviewer would like to know that you understand the nuances that come with this job. When you work for TMF Group you must be able to think independently and out of the box at all times. This type of thinking will increase client happiness, sales results, and will help to expand your portfolio. Give one real-life example of how you helped a client by reading further into their potential needs.

      Rachelle's Answer

      "One example I can give is when one of my larger clients went through a corporate restructuring last year. I was able to help them fill in some gaps in their service needs as I saw potential shifts in their business. Because I have assisted many clients with restructuring projects in the past, I was able to foresee some of the roadblocks they may face and offered my assistance there. The client was very pleased with my proactive approach, and I was able to upsell additional services."

      Rachelle's Answer

      "With each new client that I take on, I conduct a detailed questionnaire with my primary contact. I ask tough questions regarding the pain points in their business. From these answers, I can predict some of their needs faster than they can. I believe this is because it's harder to see your needs when you are directly in the middle of the scenario. Sometimes, it's easier for outsiders to uncover your business' most significant needs."

  8. 8.

    Are you currently interviewing with any of our competitors? Why do you want to work for TMF Group over any of our competitors?

      Every interviewer wants to know that you are specifically interested in their company. One way you can show your keen interest is by discussing howTMF Group stands out to you, ahead of their competitors. If you asked whether you are interviewing with their competitors or not, you should answer in a direct but diplomatic way.

      Rachelle's Answer

      "I am actively interviewing; however, I am using strong discretion when it comes to the next step in my career. I do understand that some of your competitors are hiring and the positions are competitive. My deciding factor is on the corporate culture and overall reputation of the company. From what I can see, TMF Group stands out from the rest when it comes to employee engagement and client satisfaction."

      Rachelle's Answer

      "I have just started my search and have applied to a limited amount of companies. Rather than sending out multiple applications, I have chosen to be very targeted in my search. I want to work for TMF Group because, while being a fast-moving and innovative organization, you still maintain old fashioned values. I appreciated that about your organization and would be very proud to be on your team."

  9. 9.

    If you could start your career over again, what direction would you take?

      A hiring manager will be able to tell a lot about your personality by learning about your other career interests. If you could do anything over, what would you do, and why?

      Rachelle's Answer

      "I certainly do not regret the direction I have taken my career; however, if I had to start over in a new direction completely I would likely pursue my Degree in Education and become a teacher. Both of my parents were teachers, and they seemed to have a very fulfilling career. I enjoy coaching and leading others so, any tasks in my current career that related to these skills, are very welcome."

      Rachelle's Answer

      "I am delighted with the direction my career has taken. If I could change anything I would perhaps have furthered my education to include a unique focus; however, I have no regrets!"

  10. 10.

    Tell me about a time when you took on a new course to study in order to improve your own work performance.

      Once you are in your career, it certainly doesn't mean that you need to stop learning. There are many job-related courses available. Talk to the interviewer about the last time you took advantage of these available courses.

      Rachelle's Answer

      "Our company offered the Sandler Sales program to anyone in the company who was interested. I took this workshop in 2014 and enjoyed it. My sales increased by 23% that year."

      Rachelle's Answer

      "I took a one-day seminar in Microsoft Excel. I already knew the basics, but my boss like using macros and pivot tables, and I was spending a lot of time reading the support section to figure out how to use them. The course was very informative."

  11. 11.

    How would you rate your performance in this interview so far?

      The interviewer is looking for your honest thoughts on how you feel about your interview performance. Be truthful and transparent, even if you think that the interview could have gone better.

      If you feel that your performance in the interview is going well: "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "I believe that this interview has been informative, and I am happy with my performance. Is there anything that I can clarify for you from this conversation?"

      Rachelle's Answer

      "If you feel that your performance in the interview is not going well: "I am not sure if I have been able to portray myself 100% accurately in this interview; although, I am trying my best. If there is anything more I can clarify for you, I would be happy to do so."

  12. 12.

    Outside of work, what type of creative activities do you like to pursue?

      A genuinely creative minded person will have outside activities aside from what's happening in the workplace. Tell the interviewer about the variety of ways in which you express your creativity.

      Rachelle's Answer

      "Outside of work I like to attend dance classes and I also attend the odd paint and sip wine nights at a local wine shop. I also enjoy reading as a way of nurturing my creative side."

      Rachelle's Answer

      "Outside of work I love to explore my creative side. I practice photography and take sculpting classes on a regular basis. As an avid reader, I also explore writing. Cooking is also art for me, and I try to incorporate creativity into the fun meals I prepare for family and friends."

  13. 13.

    We have many strong competitors. What makes TMF Group stand out, and how could we improve?

      It is essential that you research TMF Group before your interview and be sure to learn about their business landscape. Who are their competitors? What are customers saying online? Check out some favorite review sites to get an idea of what the public is saying about TMF Group vs. their local competitors. Keep your answer positive and complimentary.

      Rachelle's Answer

      "After researching TMF Group online, I found that you stand out from the many ways that you give back to your community. On the TMF Group website, as well as third-party review sites, people are talking about the charitable contributions and generosity coming from TMF Group. This factor makes your company a big stand-out to me because I am serious about working for an organization that is aware of their social impact."

      Rachelle's Answer

      "Without having worked in TMF Group, it is tough to give suggestions on improvement accurately. I quite like what I have seen so far and feel that your company stands out through your quality standards and search for constant improvement."

  14. 14.

    This position with TMF Group requires strong research skills. What is the first resource you turn to when you need to research a person, business, or topic?

      The interviewer would like to know that you can source information when and where you need it. In this industry, and with TMF Group, you must be in-the-know and on top of your client's needs at all times. Talk about where you first go for information when you need it the most.

      Rachelle's Answer

      "When researching, my go-to source is usually LinkedIn. This website offers me a plethora of information whenever I need it. I can research clients, their businesses, their backgrounds, and their competitors in one place. I find LinkedIn to be a very reliable, up-to-date, and convenient source."

      Rachelle's Answer

      "For me, when researching, using a reliable source is key. For that reason. my resources will always be a legitimate news website or books published by known authors."

  15. 15.

    In this role with TMF Group you will be required to make regular presentations to our clients. How comfortable are you with public speaking, and creating PowerPoint presentations?

      If you know ahead of time that presentations are going to be a part of this position, feel free to bring a previously crafted PowerPoint presentation with you, on a tablet or iPad. Otherwise, be prepared with some examples that include the number of people you have presented to, what the range of topics has been, and what the outcome was.

      You can also make your answer very clear by rating yourself from 1-10 on your PowerPoint and public speaking skills. If you have any formal training in public speaking, be sure to talk about that as well.

      Rachelle's Answer

      "I am very comfortable with public speaking and would rate myself as an advanced user in PowerPoint. I have attended multiple Toastmaster classes to perfect my public speaking skills. In my current position, I will present to groups from 3 people to 90, ranging from 'lunch and learns' with my internal team to the entire department for my client. I receive consistently positive feedback on my presentations because I like to keep them engaging through the use of analogies and sharp visuals."

      Rachelle's Answer

      "I am an intermediate user in PowerPoint and have no problem improving my skills to an advanced level. When it comes to public speaking, my experience is limited; however, enough to know that I do not suffer from stage fright. I would very much enjoy further exposure to public speaking and the delivery of presentations."

  16. 16.

    We have a very specific personality type that fits well with the strong corporate culture at TMF Group. Describe your personality in 3 words.

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  17. 17.

    At TMF Group we do everything to ensure that our clients are satisfied. What is your client service philosophy?

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  18. 18.

    When have you had to change a major component of your project due to new information being presented?

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  19. 19.

    Tell me about a project you completed recently that was ahead of schedule.

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  20. 20.

    What is the most competitive work situation you have experienced? How did you handle it? What was the result?

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  21. 21.

    What type of manager brings out the best in you?

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  22. 22.

    How do you handle communicating bad news to a fellow worker or subordinate?

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  23. 23.

    How would you describe your relationship with your customers or clients?

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  24. 24.

    How do you explain complicated concepts to those who may not understand?

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  25. 25.

    Have you ever broken a confidentiality agreement?

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  26. 26.

    How do you evaluate success among your team members?

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  27. 27.

    How do you balance life and work?

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  28. 28.

    What sources do you look to when you need to solve a complicated problem?

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  29. 29.

    How would you prefer to be compensated?

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  30. 30.

    What would you do if a client asked you about a product or service and you were unsure of the answer?

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  31. 31.

    How do you motivate others on your team?

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  32. 32.

    What is your long-range career objective?

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  33. 33.

    How do you manage your time?

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