How to Answer: What do you feel makes a legendary customer experience?
Advice and answer examples written specifically for a TD Bank job interview.
17. What do you feel makes a legendary customer experience?
What You Need to Know
Share your understanding of TD Bank's shared commitments, values, and reputation and how they translate to delivering a legendary customer service experience. "Whether they're cashing a check, completing a deposit, or providing general product information, this team creates a legendary customer experience with every transaction, identify the products and solutions that are best for our customers, from new accounts and credit products to basic investment advice and residential mortgage loans. Our commitment to providing legendary customer experiences is at the heart of our business."
Reflect on your professional experience, and share some examples of where you delivered outstanding customer service according to their definition. The more you can align your values and what you have to offer with their values and what they are looking for, the more you'll be able to identify how this opportunity is a good fit for you both.
Written by Kevin Downey on February 28th, 2023
1st Experienced Example
"In this role with TD Bank, I will be dealing with the financial impact on customers of a large purchase, and this type of purchase often causes stress and tension. To provide the best overall experience, I will always be thorough and educational in my approach to make sure every question is fully answered. The worst thing that can happen is for a customer to bite off more than they can chew when getting a new loan."
Written by Ryan Brunner on October 9th, 2020
2nd Experienced Example
"My approach to providing the greatest overall experience for my clients has always been solid listening and communication. I take the time to get to know my clients and what makes them tick. This approach gives me great insight into how I can best match them with the right loan moving forward. As you'll see when you contact my references, I have a very high overall customer rating in my current role based on customer surveys we have done over the past five years."
Written by Kevin Downey on February 28th, 2023