How to Answer: If a customer came to you with a very odd request that you couldn't answer or solve, what would you do?
Advice and answer examples written specifically for a TD Bank job interview.
2. If a customer came to you with a very odd request that you couldn't answer or solve, what would you do?
What You Need to Know
If hired for this role at TD Bank, you will have the opportunity to interact with a wide variety of customers. Given that variety, you can expect many unique and often odd requests. "No two days are ever the same, because no two customers are the same. Acting as the face of the Bank, it's a big responsibility, but one that our people embrace." Whether a customer is looking to transfer money to another country or some other odd request, your interview hopes you can think on your feet and not get flustered in any situation you may face on the job. As you answer the question, stay focused on the professional and resourceful approach that you would take with customers when put in this situation, and don't hesitate to talk about any similar experiences you've handled in the past on the job.
Written by Kevin Downey on February 28th, 2023
Answer Example
"If I were faced with any question I didn't know the answer to, I would explain that I would need to bring in another teammate to help solve the issue and do so quickly. While I always try to be a subject matter expert in any job I do, working with external customers can always bring new things. If I could use any resources like a company intranet page or other documentation to help solve the issue myself, I wouldn't hesitate to do that."
Written by Ryan Brunner on October 9th, 2020
Experienced Example
"First, I would make sure that I fully understood the situation by asking more questions of the customer and would do so in a very polite and professional manner. I would then explain my next course of action. If I had to approach my manager about the issue or consult any documentation or other resources, I would do so immediately and show the customer where they could wait in the lobby. Then, I would work diligently to find an answer and handle the customer respectfully and efficiently."
Written by Kevin Downey on February 28th, 2023