If a customer had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

What You Need to Know
1st Experienced Example
2nd Experienced Example

Expect a question or two in your interview that digs into the technical abilities you would bring to the position in the form of a hypothetical situation you will likely face in this role. "As a purpose-driven company, helping our customers and clients realize their financial aspirations is a privilege that we take seriously." This question gives your interviewer insight into your knowledge of sound financial savings philosophies, so talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical yet tailored approach with each customer.

"After getting to know the customer's needs, my first step would be educating them on setting a personal budget that allows for savings. I would look at their monthly income versus their monthly expenses while considering their variable spending every month. Customers are often dumbfounded by how much they spend wastefully. While the customer makes the final decisions, I can use my expertise to help guide them on their savings journey."

"The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with TD Bank."

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How to Answer: If a customer had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

Advice and answer examples written specifically for a TD Bank job interview.

15. If a customer had increased savings as their main personal financial goal, what steps would you take to get them started down the right path?

What You Need to Know

Expect a question or two in your interview that digs into the technical abilities you would bring to the position in the form of a hypothetical situation you will likely face in this role. "As a purpose-driven company, helping our customers and clients realize their financial aspirations is a privilege that we take seriously." This question gives your interviewer insight into your knowledge of sound financial savings philosophies, so talk about important aspects of a customer's finances that can impact their ability to save. As you answer, express that you would use a logical yet tailored approach with each customer.

Written by Kevin Downey on February 28th, 2023

1st Experienced Example

"After getting to know the customer's needs, my first step would be educating them on setting a personal budget that allows for savings. I would look at their monthly income versus their monthly expenses while considering their variable spending every month. Customers are often dumbfounded by how much they spend wastefully. While the customer makes the final decisions, I can use my expertise to help guide them on their savings journey."

Written by Ryan Brunner on October 9th, 2020

2nd Experienced Example

"The first and most important step to this process is helping the customer truly see their financial situation by delving into their income and expenses. Based on that analysis, the customer then decides which of the factors of income and expenses can be altered to help increase their savings. From there, I would work with them on the best methods for saving and would take a personalized approach to recommending savings accounts or money market accounts with TD Bank."

Next Question