TD Bank Mock Interview

Question 32 of 35 for our TD Bank Mock Interview

TD Bank was updated by Kevin Downey on February 28th, 2023. Learn more here.

Question 32 of 35

If a client were to be denied the financing that they desire, how would you handle that situation?

What You Need to Know
1st Experienced Example
2nd Experienced Example

Your interviewer is curious about your professional approach and experience in this regard. As a Loan Officer at TD Bank, you will have times when you will have to have difficult conversations with prospective clients that are being denied financing. Handling such situations requires "excellent communication skills with the ability to be concise, clear and consistent, demonstrating effective problem-solving skills." So when relaying your approach to this situation, align yourself with TD Bank's ideal of providing a 'legendary customer experience.'

"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very upfront and honest with them. The most important thing a customer wants to understand is why financing is denied. My experience in the finance industry lends well to my explaining the importance of credit scores and debt-to-equity ratios. I have found that customers who are denied financing take well to my approach. I have had many customers return after doing the personal work needed to improve and succeed in their application process."

"Life as a successful Loan Officer is about being knowledgeable and professional, and I pride myself on my ability to project both of those things. When I need to decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

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How to Answer: If a client were to be denied the financing that they desire, how would you handle that situation?

Advice and answer examples written specifically for a TD Bank job interview.

32. If a client were to be denied the financing that they desire, how would you handle that situation?

What You Need to Know

Your interviewer is curious about your professional approach and experience in this regard. As a Loan Officer at TD Bank, you will have times when you will have to have difficult conversations with prospective clients that are being denied financing. Handling such situations requires "excellent communication skills with the ability to be concise, clear and consistent, demonstrating effective problem-solving skills." So when relaying your approach to this situation, align yourself with TD Bank's ideal of providing a 'legendary customer experience.'

Written by Kevin Downey on February 28th, 2023

1st Experienced Example

"This is a common occurrence in my current role in the mortgage industry. When a client is denied financing, I am very upfront and honest with them. The most important thing a customer wants to understand is why financing is denied. My experience in the finance industry lends well to my explaining the importance of credit scores and debt-to-equity ratios. I have found that customers who are denied financing take well to my approach. I have had many customers return after doing the personal work needed to improve and succeed in their application process."

Written by Ryan Brunner on October 9th, 2020

2nd Experienced Example

"Life as a successful Loan Officer is about being knowledgeable and professional, and I pride myself on my ability to project both of those things. When I need to decline a potential customer, I am firm and fair with them. I don't beat around the bush in any way because this can leave a customer with a false sense of hope. Taking the time to explain the regulations for the loan in layman's terms often helps customers understand things better as well."

Written by Kevin Downey on February 28th, 2023

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