How to Answer: Part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?
Advice and answer examples written specifically for a TD Bank job interview.
7. Part of your job will entail talking to our customers about sensitive and confidential information. How will you handle these situations if offered this position?
What You Need to Know
As they state in their code of conduct and ethics, "Customer information must be kept private and confidential. We must safeguard customer information and we must not discuss or disclose any customer information, including confirming or denying that an individual or institution is a customer of TD." Your interviewer wants to know how you would exhibit discretion while safeguarding the reputation of TD Bank. As you answer this question, explain that you are aware of the sensitive nature of the transactions you will be working on with customers at TD Bank, and talk about how you will ensure that your customers' information is kept private.
Written by Kevin Downey on February 28th, 2023
1st Experienced Example
"When faced with this situation, I would keep the conversation between the customer and myself quiet and move any documents out of the view of others. A person's financial situation is private, and I would take all necessary measures to keep conversations as private as possible in this role. In my current role, I have frequent private phone conversations with customers and need to keep the same mindset with them as I would in this job."
Written by Ryan Brunner on October 9th, 2020
2nd Experienced Example
"Having worked with confidential data and information throughout my career, this part of the job at TD Bank would be second nature to me. By keeping a neat work area, I would ensure that any customer information was filed appropriately after each transaction and wouldn't be viewable to the next customer I handled. I would ensure that conversations were held quietly as privately as possible."
Written by Kevin Downey on February 28th, 2023